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Gather your brood. This one is all about the kiddos and the family memory-making is ON here - at a price that won't brea
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Gather your brood. This one is all about the kiddos and the family memory-making is ON here - at a price that won't break your wallet. For parents, there's the luscious Sensoria Spa, where you can take a break, kick back and relax while the kiddos expend their endless energy with fun and games. Lounge by the epic pool or play in the sand. Here, there are oceans of ways to amuse yourselves. Dive in.
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"First time to Cancun with the family. Loved the experience. After reviewing many reviews, I had some reservation at first but I was totally impressed. Therefore, you really have to live it and experien..." – VAguy
314 out of 491 (64%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
3.6
Service
3.6
Beaches & Pools
3.7
Dining Options
3.0
Room Comfort
3.3
"First time to Cancun with the family. Loved the experience. After reviewing many reviews, I had some reservation at first but I was totally impressed. Therefore, you really have to live it and experien..." – VAguy
314 out of 491 (64%) customers would recommend this product to a friend.
All Customer Reviews
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November 29, 2019
Best Service
Family friendly resort. It is all about the people. Service was excellent! The spa was amazing! The guys running beach entertainment Moises, Oliver and Jorge (who might still be paddling to Miami) were the life of the party and got the guests involved. Bartenders were attentive and entertaining as well as the staff at the restaurants. The rooms were nice and my shower was like a firehose with the best water pressure ever.
All around great deal which I purchased a week ahead of time.
Thank you Oasis Palm!
Boston
From:Home of World Series Champs!!! Age:45-54 Travel:3-6 trips/year
August 9, 2019
Everything was going great until....
Everything was going great until my flight got delayed and nobody could help me with changing my flight. I lost 12hrs of my weekend trip. I suggest cheap Caribbean making better choices with airlines that are more trustworthy and not ones that are iffy. I had a good time at the resort but I lost 12 hrs of my trip. Nobody helped me recuperate this time even though it was not my fault.
Angie at the front desk was amazing. I would give Five Stars for her customer service and friendliness. She was the only reason I am writing the review. As far as the rest of the crew goes, they were horrible. At the restaurants the waiters and waitresses were just plain rude and unprofessional. The food was nasty. The only restaurant there that was ok was Los Agave. I couldn't find decent coffee in the morning. I has to walk 10 minutes to Starbucks to get coffee.
From:San Diego, CA Age:35-44 Travel:1-2 trips/year
July 11, 2019
Pros n cons
The seats on the fly were bad super uncomfortable. When we arrived to the airport nobody was waiting for us . We had to go look for a taxi and ask information until a nice ladie (that works for the airport) not for amstar told us if we needed help I said yes so she guides us to where she thought it might of been , but came to find out we were never scheduled to be pick up. After we get to the hotel and we had to pay and extra fee . The room was nice ,but the beach was horrible ,not what we expected. Oasis palm was more for kids not a newlywed. Our water smell like poop for 2 days. Our view was not so great we had s street view more then beach view. What I reccomend for people who want to book thru cheap Caribbean is to make sure you get comfortable seat in the airplane , a nice view , and make sure you guys will be picked up and get the correct name of the company because I was never told amstar is the name in cancun mexico NOT cheap caribbeans. We paid a good amount of money and we where disappointed.
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Can you answer these questions?
34 questions, 203 answers.
If kids stay and eat free at an all inclusive resort how do we go about air-fare?6 answers
Is their a sat price for their airfare?
8 years, 106 months ago
banannie
The childrens airfare will be the same amount as your airfare.. Best to book with Cheapcaribbean.
beckybnott
When you create your reservation online you still have to include your children on the hotel portion of the booking. Although the hotel portion is free, they will be charged for airfare, so our site will pull seats for everyone on the land reservation. You'll see a breakdown of the charges before you move ahead to book the reservation
JenCC
The airfare for the kids would be extra.
JoseR
same price than adult
coliveri
It gets averaged into your package from Cheap Caribbean.
denis10
They will have airfare and transfer fees.
caitengl
Inclusive11 answers
What does the inclusive price include? Is this just for the airfare or the room too?
8 years, 103 months ago
Terri
Includes hotel room, food and beverages. Does not include air unless stated.
sisters
AIRFARE, ROOM, BREAKFAST,AND DAILY PASSES TO THE WATERPARK, AQUARIUM AND BEACH
waterbabies
The price includes everything; but at this resort everything is not much; food is inedible, liquor poor, and service non existant. See my comments, if they print them.
bankerchas
If you are booking a package that will include airfare, hotel price (any All-Inclusive features they offer, if any) and taxes. The price may not include arrival or departure taxes however. To receive more information for what is included in a package pricing, please contact 1.800.915.2322.
DanielleCC
Airfair including all taxes and fees, transportation to and from airport, room, unlimited food, unlimited drinks (including alcohol), tips, and use of pool and beach facilities. Not included were excursions to area sites such as Mayan ruins, caves, water parks, snorkeling at coral reefs, etc., nor transportation to shopping. However, the bus stops right outside the resort, comes by every two to five minutes, and only costs 80 cents per person to ride. Also, a safe to lock up valuables costs extra as does the internet. They charge $20 daily for an internet connection.
Merkle
My package, which I presume is the standard package, included airfare, transfers to and from hotel, room, all you can eat food, and alcoholic and non-alcoholic beverages. Alcohol is "standard" house brands, not top of the line, which you can pay for if you choose. It was a really great price deal for me!
TimfromMA
It includes all your meals at any time. The airfair from Fort Lauderdale, florida. The room is also included. You do have to pay some room taxes in addition.
foxyroxywillie
I would not purchase the Oasis Palm Beach all inclusive rate. Stay at The Oasis Cancun or The Grand Oasis instead. The all-inclusive rate includes all food and domestic beer and liquor at the resort. You can also travel to the Oasis Cancun and eat and drink until 6pm with the same band.
Smileymeggs26
Airfair,Room,food and drinks all u can eat and drinks
903oscar
Air fare, room, disco and hotel activities, food, snacks and drinks soft and national alcohol.
Quique
The all inclusive price includes airfare, room, meals, drinks, and entertainment within the hotel. The drinks include alcoholic beverages, but Corona seems to be the only beer offered.
JoseR
All inclusive means, airfare, transport to and from the airport, the room, and all the food you can eat and drink you can drink. The drinks are middle class, no Patron, but not bad and worth it
cfreema7
It includes airfare, room, transportation to and from the airport, and all meals and drinks.
loriho
single supplement rate ?3 answers
8 years, 102 months ago
Toni
Resorts do charge a single supplement rate. That rate does vary as it is based on specific travel dates.
MariaCC
go to oasishotels.com
Olya88
bad
nelson75723
no
nelson75723
was the name of this hotel ever camino real3 answers
7 years, 94 months ago
bo-bo
Upon searching the internet, there was no information found that confirms the resort used to be Camino Real.
MariaCC
no
Tuluz
no
nelson75723
Bottled water?9 answers
Do any of the all-inclusive resorts provide bottled water?
6 years, 85 months ago
Walker
Most all inclusive properties do include bottled water for drinking. Please also know that Cancun does have a very sophisticated water filtration system so the water that is used for making ice, cooking and rinsing vegetables is very safe for consumption.
KateHCC
Yea they do, but the rooms are sub-par
ZEEE
they do, but you have to ask for it! they wouldn't offer it or pu them in your room if you don't ask for it!
coliveri
yes
Tuluz
Yes, they all do. Most have free mini bars too, but not the Oasis Palm. You only get 2 bottles a day.
Tequila1
Yes,they will bring it to your room, as many bottles as you need at any time of the day.
Allegria
Me and my husband stayed at Oasis Palm recently and got 2 bottles of water in the room daily. That was it.
But if you go out the hotel and walk to the right, cross the brigde, and then cross the street, you will find a mini market, and a little farther down, a bigger store called OXXO where you can purchase water.
MorenaMia
Yes, and they leave about 4 bottles in your room every day.
caitengl
Yes, they provide bottled water. And all the snack/alcohol stands provide water from a large jug (one that you would find in an office)
mcrowe42
how far is the beach11 answers
is the beach on the resort
6 years, 81 months ago
iowa
The resort sits on a white, sandy beach on a shallow, calm stretch of Caribbean Sea.
CaitlinCC
Yes, and it's beautiful and comfortable.
Tequila1
The resort is on the beach,it takes about two minutes from the hotel room to the beach and one minute to the pool :-)
Allegria
Yes, but it's lousy because it's at the end of the Bay.
Annie21
yes, it is right on the resort.
beachbum2
The beach is on the property
Saki
It's right outside of the resort.
Nadi
The beach is a few feet from the pool
cachi302
the hotel's beach is only a few steps but it is not a very attractive piece of beach, but good if you have kids because there are no big waves.
denis10
The beach is right there at the resort. Although the ocean is not nice to swim. I just posted a review of the hotel where I say why.
this is a bay, no waves, very shallow, full of grass, leafs, algae, etc...
MorenaMia
About 20 feet past the pool. This picture was taken from the water line towards the pool and bar area.
caitengl
What is the cost per person to up grade to get to eat at all restaurants and what other things need to be upgraded.?6 answers
What is the cost to upgrade for all restaurants and what else will need to be upgraded when we arrive
6 years, 78 months ago
Oasis palm
Please be advised that you would need to check directly with the resort upon arrival regarding this information.
MariaCC
Since we moved to as different Oasis hotel we payed $20 per person per day but every Oasis has a different price to upgrade
red84
We paid $40 a person back in December 2012. We got to eat wherever we wanted, use another pool and lounge chairs on the beach and a nicer room in the renovated portion of the resort with a nicer lobby. If you don't have young kids, it is worth it but otherwise, some of the restaurants you get upgrades for, don't allow children.
denis10
$30 per person per day
Travelot
Dont know about the cost. But please take into consideration that not all restaurants will open if the hotel managers feel there are not enough guests staying there.
So at Oasis Palm there are 2 buffets, but one closed half of the time we were there because of that reason ( not enough guests).
So if you upgrade to Grand Oasis Palm, you might end up in that situation where not all restaurants are open.
MorenaMia
It is about $45USD per person per day to upgrade. You also have to pay more for higher premium alcohol (Crown Royal) and wines (Pinot Grigio) If you need access to a safe that is an additional upgrade charge.
MsCastor
Do I need birth certifate5 answers
6 years, 78 months ago
Hugh
All U.S. citizens must have a valid passport when traveling to and from Mexico.
MariaCC
Not if you have a passport.
denis10
Nope. A passport will take care of everything.
MNChic
You need a passport
jjcc
No, but you do need a passport.
caitengl
Age requirement3 answers
If you're 18-24 you have to be accompanied by a parent? Or you can just be with someone that is over 24? Two of our guests are 24, one is 25, and one is 27.
6 years, 74 months ago
ducpower89
The minimum age to check-in at any Oasis Resort is 18.
Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.
Please call cheapcaribbean.com to book your reservation at 1-800-915-2322 as we would need more details to answer your question.
LizCC
no, anyone over 18 is good
MunroeE
I am 38 and booked two rooms. I put my 18 year old's in their own room. If you're 18-24 now and the 25 & 27 year old you can book it, but I have a feeling you would like it better elsewhere. This resort has an abundance of infants to 12 year olds with parents. Not the fun party crowd you might be looking for.
MsCastor
no
nelson75723
none
nelson75723
Does there have to be a person over the age of 25 to book a room?4 answers
We were thinking about booking an all inclusive package for January. We have two individuals who are 21, and three who are 20. Since we are not over the age of 25 and our legal guardians are not coming, will we be able to book a vacation? We found the section on Youth Groups to be a little confusion and need some clarification.
6 years, 73 months ago
United States
For specific questions regarding the resort's age requirement for check-in, we do suggest contacting the resort directly as they would be best to assist you. The email address found on the resort's website to contact them directly is info@oasishotels.com.
MariaCC
Don't think so.
KennethA
No 21.
jjcc
not at oasis palm or oasis grand
nelson75723
what is the difference between oasis palm, oasis cancun, and Grand oasis palm?8 answers
Are they all in the same location? do any of them have a casino? which one has access to the beach parities?
6 years, 73 months ago
johanna
The Oasis Palm is 5 minutes from downtown Cancun, the Oasis Cancun is 25 minutes from downtown Cancun and the Grand Oasis Palm is 20 minutes from downtown Cancun. For more information about the Oasis Runaway Program please contact our Beach Experts at 1-800-915-2322.
LizCC
There are two resorts on the same property- one is the Palm and one is the Grand. The Grand is an upgrade and worth the price for a nicer room and access to all of the restaurants. The Oasis Company does have a couple more resorts in Cancun and one in Tulum. The beach at the Oasis Cancun (other side of town) is bigger, although we have enjoyed both resorts. They have another adult only resort which I have not seen.
KMorris
Oasis palm is the lowest end, not much to offer in way of fun. The grand is next door and has more amenities, better restaurants etc. I believe oasis cancun is the best one. Not much for beach parties, pretty family friendly. At oasis palm, there is a Captain Hook booze cruise for $90 pp. I
didn't do it but looked like a good time at night.
Sunbum42
a lot the grand oasis is NICE the Palm is a family resort, not nearly as nice as the palm
MunroeE
The Grand Oasis and the Oasis Palm are next to each other. It's a one minute walk. The oasis Cancuan is located ( so Im told), on the Atlantic Ocean where as the other two are on the Caribbean.
GoBills
Oasis Palm and Oasis Cancun are the basic and the Grand Oasis Palm and Grand Oasis Cancun are the upgrades. With the basic you do not get all the restaurants and bars. The Oasis Palm hotels are in the bay and the Oasis Cancun are on the ocean. Much more beautiful. We visited the Oasis Cancun for a day and enjoyed it much more. Food was better, the pool was better and it was much livelier. More young people there.
luv2trvlnc
The PALM OASIS is 'low rent' - one star -hotel dirty / tacky / crowded.
The OASIS CANCUN and the GRAND OASIS palm are high rent / clean / 5 start hotels located at the opposite end of the PALM OASIS.
The PALM OASIS advertises the oasis cancun like it's their hotel & it is NOT!
azdd
pick oasis cancun not the other two
nelson75723
Is there a night club at the hotel? If not onsite, how far away is the nearest one?7 answers
6 years, 73 months ago
Gia
Oasis Palm is located five minutes from the nightlife of downtown Cancun.
MariaCC
There's a small night club I guess the name is Kokol or so. You have to go to the clubbing area esp if you're looking for the best of the best. Go to Coco Bongo
BosTraveler
Yes but it closes at midnight.
Jun90025
yes
Stalone
Yes there is a disco but we did not check it out. The public bus runs 24/7 and to the clubs takes about 10 minutes and will cost you about $.50 each way. Easy and cheap
MNChic
Yes there is one at the hotel
Choxie
There is a small nightclub on the Grand Oasis Palm side but it is only open from 7-12, if you want to party hard take a taxi or bus (safe and cheap) and go to the shopping area of the hotel district. It's only about 10 minutes away.
caitengl
are there nightly shows?10 answers
5 years, 72 months ago
vicky
There is nightly entertainment as well as a nightclub. However please remember that hours and availability are subject to change. You can contact the resort for more information. Here is the link to their contact page: https://www.oasishotels.com/hotels/oasis-palm.php#prettyPhoto[iframes]/0/
LizCC
Yes
KennethA
Yes and they are entertaining.
Sunbum42
yes, but not fancy and sporadic.
MNChic
Yes but we did not find them to be very interesting and only lasted about 1/2 hour to an hour. One night they had a Michael Jackson dedication, they had a fire show scheduled one night but due to the wind it was canceled and not replaced. Not much to do after dark except sit in the bars.
sunray
yes. Don't miss the Mayan show. It is fantastic
GoBills
Yes, while we were there they had a Caribbean dance show and a Michael Jackson impersonator show.
Giannadee
There are nightly shows. I can't vouch for the quality of them but they have kept me awake. :-)
caitengl
bad shows
nelson75723
yes, every nights while we stayed there.
Mochit
Reservation8 answers
I bought the vacation package through Cheapcaribbean. Do I still need to call the hotel to reserve the rooms?
5 years, 71 months ago
Anny
All reservations are sent directly to the resorts immediately upon finalization of your CheapCaribbean.com booking. We normally receive the resort's confirmation number within the week a reservation is booked should you with to call our office for that information.
MariaCC
NO, They book everything for you
GoBills
We did not.
Mexico2014
No you don't need to call anyone. Your hotel already has your info.
deavic
I would
Choxie
No, but even though we bought at the hotel Oasis Palm they said they overbooked and moved us to Grand Oasis Palm. The first floor is labeled PB and we believe that means purple band since the Grand is an upgrade and a black band. It was the first floor with not much of a view. We were not able to eat at the buffet or the speciality restaurants on that side with our purple bands.
luv2trvlnc
No the on-line reservation will cover everything until you arrive.
Tazman1
No, Cheapcarribean takes care of it all.
caitengl
bad desision
nelson75723
Does the price include travel to and from airport?8 answers
5 years, 67 months ago
JOE
Transportation from to and from the airport is not included, however, when booking with CheapCaribbean.com we would be more than happy to assist you with pre booking transfer service. Once you arrived all details and payment will already have been taken care of.
BethCC
You have to buy it, when you buy your package,I recommend you private transportation
Baldolimon
The price includes travel to and from the airport.
PrimeTraveler
No, you have to buy the transfer package.
TonyHerb168
It's an add-on.
caitengl
only if you purchase round trip transportation
JustThe2ofUs
no you have to pay from airport
nelson75723
No, you need to pay transportation.
Mochit
reservation6 answers
I am wanting to buy a package for my parents anniversary, will they have issues when checking in since I will not be with them, and they do not have my credit card?
5 years, 67 months ago
Fernando
This should not be a problem, when making the reservation make sure you note that you are purchasing this as a gift, and that you will not actually be traveling.
BethCC
No,if they have the reservation,they only need to show the passports,don't buy tours in the hotel,they are very expensive,I don't know how old they are but they will love xel-ha
Baldolimon
You have to check with hotel. I think you can put cash down for deposit.
TonyHerb168
Will need a credit card!
KenA
I have stayed there twice and they have only asked for my passport and Cheapcaribbean hotel voucher.
caitengl
If you purchase all inclusive and pay upfront, no need your cc.
JustThe2ofUs
does the all inclisive include alcohol ?10 answers
5 years, 66 months ago
Daniella
Yes! For further details, please call one of our Beach Experts at 1.800.915.2322.
SamCC
yes, however if you want beer the only one they serve is Dos XX
MClarn0
All-Inclusive at Oasis Palm includes alcohol.
PrimeTraveler
Yes, you can drink all the alcohol you want but only the house blend.
TonyHerb168
Yes, includes some alcohol. They have a listed of about 15 drinks that are included, and local beer is included. There's a charge for other, what they call, premium drinks. The free ones include Rum Punch, Pina Colada, Miami Vice, etc.
BreadM
Alcohol is included, but it's low quality. If you tip they will put in more alcohol but I would rather have better alcohol.
caitengl
bad
nelson75723
yes - all alcohol and food
Lisky
not good
nelson75723
yes
nelson75723
Yes, it includes all alcohol (not premium, but still good!)
mcrowe42
do you have any 2 bedroom suites4 answers
we would like to have a room that would be mom and dad in one bedroom, the kids in another.
5 years, 65 months ago
new york
We have a Family Room which has two rooms - one for parents and one for kids. For further details, please call us at 1.800.915.2322.
SamCC
That I am not sure.
TonyHerb168
The family room is 2 rooms with an adjoining door. One room is standard and the other is decorated for kids. Lots of room and 2 bathrooms. The only issue is that both rooms exit to the hall, so if you are worried about kids escaping in the night, that could be a concern.
caitengl
Beautiful suites, we stayed in one.
KenA
They have adult rooms with adjoining kids rooms at the Oasis Palm, however the rooms are very out-dated and smelled extremely musty. We stayed in a kids room the first night and were horribly congested.
grannycoco
ugly
nelson75723
age requirement3 answers
i am planning on going on a trip with my roommates. we are all ages 19-20 and i was wondering if we will be able to go. this place has a policy about "Spring Breakers and Student/Youth GROUPS between the ages of 18-24 can be denied". How many people can we have without being considered a "group".
also, being 19/20, will we be able to drink at this resort because i also read some places reserve the right to only serve alcohol to people 21+.
5 years, 65 months ago
John Zuff
For questions about the Spring Breakers and Student/Youth groups policy please contact our beach experts at 1-800-915-2322. Thank you!
LizCC
You can drink if you are 18 and over.
TonyHerb168
this place is not pleasant pick another place ,anything you need it will be hard for you to gey lines are always full
nelson75723
Are the safe and refrigerator (mini bar) installed in rooms and included in price?10 answers
Are the safe and refrigerator (mini bar) installed in rooms and included in price, or they may be requested at the check-in? If on request, what's the charge?
5 years, 63 months ago
Fort Myers, Florida
This resort does offer in room safes at an additional charge. Refrigerators/mini bars are not included in the room amenities. However, you may be able to request one for an additional charge. For pricing please contact the resort directly.
CaitlinCC
There is a safe in the room, but you need to pay a daily fee, which wasn't much. And there is a mini bar...you will be charged at checkout. Water is free though
Russy
No two both, safe can be purchased but to expensive.
KenA
The safe is in the room and the charge was $7 per day. The refrigerator is in the room and can be stocked with soda, beer, candy, and there is a charge for that. Our fridge didn't have anything in it but a few sodas and we didn't drink them, so not sure of the charge. We stored water in it. The hotel did provide free bottled water.
BreadM
There is a fee for the safe. The minibar has a fee for the Oasis Palm, but it may be included for the Grand Oasis Palm. The water bottles are free though.
caitengl
Safe is extra. No fridge needed...everything accessible.
JustThe2ofUs
If you stay at the Oasis Palm, there is not a refrigerator in the room at all and you cannot get any ice in the hotel either. They do have an extremely small safe, I think it was around $7 a day-you are better off putting your own lock on your suitcase. If you must go to this place.....at least upgrade to the Grand Oasis-you will be a little happier-our room here had a small refrigerator that was semi-cold.
grannycoco
You have to pay for safe and they charge you for Wi-Fi
tlover
no
nelson75723
safe you need to pay for - no fridge available
Lisky
Age Requirements5 answers
I am looking to find out if we would be able to stay in this hotel for a week in May. Two of us are 18 and two are 19. The Student/youth policy seems a little odd to me. Could we stay here?
5 years, 61 months ago
Kentucky, USA
The minimum age for check in is 18, however, they do have certain guidelines in place for Spring Break Travelers. For more information, please contact one of our Beach Experts at 800-915-2322
KristenCC
I do know the drinking age is 18 so I would say if you have a valid credit card in your name you are ok.
KenA
Yes. You will need credit card to cover incidentals...such as trashing the place. It may not be you....but mixing alcohol, friends & miles away from parents, things could get out of hand. Hotel is just protecting their investment. Respect them for that and remember why you're taking this trip, Enjoy :)
JustThe2ofUs
no
nelson75723
Yes got sure, you would enjoy it very much. April would be better, as Spring Break us going on.
Chriskaycarol
Can we make reservations for LaBamba before arriving?4 answers
4 years, 58 months ago
JMK
Most resorts only accept dinner reservations after one has checked in. You will want to make these with guest services or have front desk advise on how their reservations are arranged.
CCGreg
Even during busy spring break, we didn't need a reservation. Just show up early enough after they open.
DenverBeachVisitor
No reservations.
CoachDave48
no
nelson75723
What is the best way to get to the hotel from the airport5 answers
4 years, 58 months ago
USA
We offer both shared and private round trip airport transfers through Amstar. Taxis are not recommended.
KristenCC
Amstar shuttle service
schafe
Amstar
Sirnita
My husband and I booked a shuttle to and from the airport. We did that right when we booked our trip. It worked out great and was worth every penny.
CLF0TRF
would tell you go different hotel
nelson75723
go another hotel
nelson75723
make sure you book a shuttle or taxi before - there is transport you can book at the airport in cancun but they might charge you more and you have to hang around a bit
Lisky
what all kind of beers and alcohol drinks does this resort have7 answers
4 years, 58 months ago
tiger
This would mostly be local brands (corona, tecate, sol, modelo, etc).
CCGreg
one beer many drinks limited wine options
schafe
awful selection.....you will pay for all top-shelf drinks...defintately NOT all-inclusive!
grannycoco
I don't drink beer
tlover
bad
nelson75723
draft
nelson75723
They have beers and the usual foo foo drinks and plenty of spirits - don't think we asked for a drink they did not have
Lisky
All drinks possible as well as cocktails and long drinks
JuYa
Does the hotel has Wifi?5 answers
4 years, 56 months ago
Cynthia
Yes, this resort does offer internet access at an additional cost. For more information please contact the resort directly.
CaitlinCC
It does but there is a cost. Not sure how much because we set up our cell phone for international use and used the Verizon network for access. They also have computers in the lobby for a cost to access the Internet.
Jdren89
$30.00 for wifi a week
nelson75723
yes but you have to pay - not expensive though
Lisky
No you have to paid for wifi for each device.
Mana
Are ya a small pet friendly resort?3 answers
4 years, 55 months ago
Fulton MS
No, this resort is not pet friendly.
CaitlinCC
I have not seen any pets here so I'd say probably not but I'm not 100% sure.
Jcar
no
nelson75723
one or two beds per room5 answers
4 years, 55 months ago
audioartist1
Some have one king bed or two queens. Very comfortable too!
mexicotraveler
This resort has rooms with either 1 king, or 2 double beds. We are able to request what type of bedding you would prefer. However, bedding requests are not guaranteed and are based upon availability.
CaitlinCC
two beds awful
nelson75723
The rooms ere good , plea to of space and clean.
Jaimesgirlfriend
Two fulls, pushed together because the room is so tight.
UncleSteve
Any swim up bar and any night life?7 answers
3 years, 47 months ago
Ny
The resort offers bars open as late as midnight and they do have a swim up bar. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes, there is a swim up bar and there is entertainment every evening and it was WONDERFUL. We saw fire dancers, belly dancers/circus show and a latin dance show. All top notch.
bellyd
Yes, there's a swim up bar and there's stuff going on most every night. Mariachi band and a regular band most nights. Although, if you're looking to "party", this ain't the place.
CoachDave48
it's a small swim up bar with 4 stools. Night life is very minimal
cfunforsure
nothing
nelson75723
no
nelson75723
Swim up bar and night life.... yes
Trinilopez
Do all rooms have iron and hair dryer?5 answers
3 years, 46 months ago
maryluna
All rooms should have hair dryers but there is no mention of them having iron/ironing boards.
CCGreg
Our room did have a hair dryer. Not sure about the iron though. We didn't need one so I didn't really pay attention
CLF0TRF
no
nelson75723
no iron but they do have hair dryers
Lisky
No!
Yari728
Hows the nightlife at oasis palm all inclusive?7 answers
I heard grand oasis is better but i already booked oasis palm. I was wosnering if you can visit other hotels at night for club and stuff?
3 years, 46 months ago
Coem12
Please check with the resort directly for the most up to date information regarding day passes for the night club. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
The Grand Oasis is better (found out after the fact myself). The nightly Mariachi band is awesome! They usually share 30 min. shifts with a more traditional band, both were very good.
The Oasis Palm is the "party side" where the Grand Oasis Palm is the "not party side." There was a fire show and a magic show while we were there, both were pretty good.
Good luck!
CoachDave48
bad place
nelson75723
yes you can - the entertainment at the oasis palm is great - they have a disco now and again but after the entertainment there is not a lot to do - not even at Grand Oasis
Lisky
not good
nelson75723
boring
nelson75723
Nothing to do at oasis palm don't bother. grand oasis is better or pyramid oasis the bigger one is fabulous.
Mana
For a fee!
horse596
Is premium beer/liquor/wine included in the all inclusive package?5 answers
Where can I get a list of the alcohol that is included in the all inclusive package
3 years, 44 months ago
RMN
Premium drinks are not included in the All Inclusive. The resort can change their alcohol lists depending on the time of year and demand but the list in general would be local/Mexican brands.
CCGreg
go some were else
nelson75723
no
nelson75723
yes
Mochit
yes, however they only have 2 types of beer
Vacaymom32
The alcohol is on the Oasis palm web site. You get all domestic Brands.
Bentman007
my kid is 10 , he stay for free ?5 answers
3 years, 43 months ago
Dallas
Kids do not always stay free, this depends on what specials the resort is running at the time you book for your dates of travel. For more details on this pricing, please call in to 800-915-2322.
JeannieCC
Currently, a child traveling with two adults would stay and eat free at the Oasis Palm. This is subject to change at any time however.
StevieCC
no
nelson75723
No, only under 4 y.o.
Jainna22
Yes, under 11 years kids stay and eat free
Karola
what insentivies are there for honeymooners?2 answers
3 years, 40 months ago
california
Every resort has different things they do for Honeymooners. As this is something that can vary based on your dates of travel and what's available, we recommend reaching out to the resort directly for more information.
JeannieCC
I don't think it would be a good idea for honeymooners. Perfect when you have some children.
John316
Left your children with the babysitter inside the hotel(Mexico), is safe?3 answers
They offered the babysitting, but we have to pay separated, how was that and i want to be sure is safe. What the procedure and persons?
2 years, 33 months ago
New Jersey
Yes it is safe, the staff is experienced and qualified to handle the young ones.. You'll have to check with the hotel directly on the procedures and hours.
CCGreg
The did not
Matatan711
I didn't see that option available. We were with our 5-year-old, and the only option available was to leave the kids in the kids zone which is small. You need to fill an extensive form every time you do, and you can't actually leave too long, they ask you to be around to see if they are hungry, or thirsty, or needs to use the bathroom, or a diaper change, they can't eat inside either...
Jainna22
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Contact our Customer Support team.
Room Information
All rooms are equipped with all the amenities a family needs. Family suites offer two conjoined rooms - one for parents and one for kids.
Building sand castles along the sandy shores. The gentle waves are ideal for kiddos.
Getting pampered at the delicious Sensoria Spa. Every treatment is worth it. Spoil yourself.
Scooting around town in the Oasis Smart Car - you can rent this sweet ride for the day.
Letting the kids splish and splash at the Kids Club. Then finding a quiet lounger at the pool and chillaxing.
Skip the check-in line and head straight to the VIP check-in and welcome lounge!
What We'd Change
While downtown Cancun isn't within walking distance, the nightly activities at Oasis Palm offer enough fun you won't miss the city's nightlife.
Why You Should Go
Located just a quick 30 minutes from the airport and close to downtown Cancun.
For just a $1, you can hop on the local Cancun bus and explore on your own.
Fully supervised kids club has 43,000 sq. ft of fun, with splash pads, water slides and unlimited activities.
The buffet has family-friendly foods that kids will actually love!
Available Amenities
Tour Assistance
Bar/Lounge
Beach
Beach Bar
Volleyball
Cable/Satellite TV
Babysitting/Child Care ($)
Children's Activities
Children's Pool
Concierge Services
Conference Facilities ($)
Cribs Available on Request
Currency Exchange
Fitness/Exercise Room
Kayaks
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Playground
Restaurant
Roll-Away Bed (on request)
Swim-Up Bar(s)
Pool Bar
Internet Access ($)
Swimming Pool(s)
Aerobics
24 Hour Front Desk
Poolside Bar
Parking
Soccer
Medical Services ($)
Cigar Shop
Porter/Bellhop
Multilingual Staff
Snack Bar
Elevators
Audio-Visual Equipment ($)
Spa ($)
Yoga
Massage/Spa Treatments ($)
Beach Towels
Dry Cleaning Services ($)
Sauna ($)
Steam Room ($)
Aqua Aerobics
Beach Volleyball
Sports Bar
Wireless Internet Access ($)
Travel Agency
Tour Desk
Pool Towels (complimentary)
Beauty Salon ($)
Evening Entertainment
Car Rental Available ($)
Gift Shop ($)
ATM/Banking ($)
Banquet Facilities ($)
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Dining
Dive Shop(s)
Golf Course(s)
Horseback Riding
Jet Ski Rentals
Mayan Ruins
Medical Facilities
Motor Boat Rentals
Nightlife
Parasailing
Sailing
Scuba Diving
Shopping
Snorkeling
Water-Skiing
Windsurfing
Map of Local Area
Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been
carefully groomed into one of the most polished resorts anywhere.
Oasis Palm
Blvd Kukulkan, km 4.5, Hotel Zone
(700) 274-1821
Hotel Description
Oasis Palm: A Mexican All-Inclusive Fiesta
Gather your brood. This one is all about the kiddos and the family memory-making is ON here - at a price that won't break your wallet. For parents, there's the luscious Sensoria Spa, where you can take a break, kick back and relax while the kiddos expend their endless energy with fun and games in the 43,000 sq ft kid areas. Lounge by the epic pool or play in the sand. Here, there are oceans of ways to amuse yourselves. Dive in.
Exclusive, complimentary Grand Plus Perks available for all CheapCaribbean guests now through all of 2020:
Access to VIP check-in and welcome lounge with soft drinks & snacks
Preferred room assignment with an *even better* ocean view
VIP Grand Plus wristband
DINING
The fam will be pleased with the dining choices here: buffets and a la carte restaurants, filled with a little bit of everything, Mexican snacks, Italian and seafood. No matter where you nosh, your taste buds will be happy.
Sisal Buffet Type: International Buffet Hours: Breakfast, lunch and dinner, daily Description: Informal indoor/outdoor restaurant offering excellent buffets for breakfast, lunch and
dinner with an area specifically designed for the kids.
Dos Lunas Type: International buffet Hours: Breakfast, lunch and dinner, daily Description: A variety of cuisines, with a dedicated kid's corner, served in a relaxing indoor and outdoor setting.
Dos Lunas Terrace Type: Pizza & pasta Hours: Breakfast & lunch, daily Description: A delicious selection of pizza and pasta dishes in an outdoor setting.
Los Agaves Terraza Type: Tacos and tortas Hours: Lunch, daily Description: Light Mexican fare served in a relaxed outdoor setting.
Los Agaves Type: Mexican Hours:Lunch & Dinner Description: Serving authentic cuisine that is sure to please. Indoors. Reservation required. Dress code: Casual
La Bamba Type: Seafood Hours: Lunch, Dinner Description: Enjoy dining on a variety of seafood dishes. Indoor and outdoor seating.
Isla Mujeres Type: Snacks and sushi on the beach Hours: Lunch, daily Description: Serving snacks throughout the day. Dress code: Casual
Pirates del Caribe Type: Kids-only food court Hours: Lunch, daily Description: Located in the KiddO Zone, kids can choose from burgers, hot dogs, chicken and more in an outdoor setting.
Restaurant reservations are made at the resort concierge desk. Restaurant hours and availability subject to change without notice.
BARS/NIGHTLIFE
Get your tropical drink orders ready, because the inventive bartenders are ready to mix up what you want. You've got seven hip bars to visit. Salud.
Lobby Sports Bar
Open daily
Isla Mujeres Beach Bar
Open daily
Coffee & Me
Open daily
La Cantina
Open daily
Wet bar
Open daily
La Bamba Beach Bar
Open daily
Sisal Terrace Bar
Open daily
Bar hours and availability subject to change without notice.
BEACHES AND POOLS
The gentle waves make your beachy time tranquil. Blissful, really. Kids love it, too, because they can easily swim, and look for seashells. Head to the pool when you're ready for a dip there. The kids can splash around in their own pool. Was that applause we just heard?
SPORTS/ACTIVITIES
Water
Swimming
Water aerobics
Pool volleyball
Kayaks
Land
Fitness center
Multi-use sport court
Aerobics
Yoga
Pilates
Zumba
Beach volleyball
INTERNET
Internet access is available for an additional charge.
SPA SERVICES
Sensoria Spa offers a collection of exclusive treatments that incorporate ancient and modern techniques with certified organic products. Enjoy a full range of services designed to help you relax and get in touch with nature, surrounded by the incomparable beauty of the Mexican Caribbean.
Therapeutic massages
Body scrubs and wraps
Facials
Beauty salon
Sauna and steam room
Temazcal: Mayan sweat lodge purification ritual
Couples Treatments
Kids and teen treatments
Additional fees apply to spa services
CHILD CARE
The fully supervised kids club (KiddO Zone) features 43,000 square feet of daily indoor & outdoor activities and entertainment, open daily from 9am-10pm for kids 3-12 years old.
Pools and splash zone with water slides, climbing iceberg and trampoline
Pirate adventures aboard the Captain Hook
Kid-friendly restaurants
Kids beach club
Playground with jungle gyms and bungee trampoline
Live entertainment
Daily indoor and outdoor activities
Arts and crafts room
Video game lounge
Resting room
Mini-whirlpool and splash area with mushroom fountain
Kids theater with movies
In-room, certified babysitters are also available for a small fee so parents can enjoy date nights like a romantic dinner, beachfront couples massage or hit up the nearby clubs.
ADDITIONAL INFORMATON
Location
Oasis Palm is 15 minutes from downtown Cancun and only 30 minutes from Cancun International Airport (CUN).
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card (American Express, MasterCard or Visa) may be required upon check-in for possible incidentals not
included in your hotel reservation.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.
All hours, fees, amenities, information and services are subject to change
without notice.
