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Oasis Palm

Mexico - Cancun

Our Rating

4 Nights with Air from $1,099 All-Inclusive
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Customer Rating
Beaches & Pools
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3.4 out of 5
"First time to Cancun with the family. Loved the experience. After reviewing many reviews, I had some reservation at first but I was totally impressed. Therefore, you really have to live it and experien..." – VAguy
314 out of 491 (64%) customers would recommend this product to a friend.
A dance from one of the shows Beautiful Mexico Aqua Zumba class 2-24-14 Resort from the scenic tower at Xcaret (next to the resort) View from our Room Balcony Amazing beach Chichen Itza excursion Room view from bridge above embarcadero, Palm Oasis is on the right Lobby area View from the beach to the pool (Grand side) Oceanview room Good morning Cancun! Hotel from swimming area Yummy Room Oasis palm lover Oasis Cancun
All Customer Reviews
1-4 of 415 reviews. Sort by
November 29, 2019
Best Service

Family friendly resort. It is all about the people. Service was excellent! The spa was amazing! The guys running beach entertainment Moises, Oliver and Jorge (who might still be paddling to Miami) were the life of the party and got the guests involved. Bartenders were attentive and entertaining as well as the staff at the restaurants. The rooms were nice and my shower was like a firehose with the best water pressure ever. All around great deal which I purchased a week ahead of time. Thank you Oasis Palm! Boston

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Overall Rating: 4
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From: Home of World Series Champs!!!
Age: 45-54
Travel: 3-6 trips/year

August 9, 2019
Everything was going great until....

Everything was going great until my flight got delayed and nobody could help me with changing my flight. I lost 12hrs of my weekend trip. I suggest cheap Caribbean making better choices with airlines that are more trustworthy and not ones that are iffy. I had a good time at the resort but I lost 12 hrs of my trip. Nobody helped me recuperate this time even though it was not my fault.

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Overall Rating: 3
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From: Texas
Age: 25-34
Travel: 3-6 trips/year

July 14, 2019
Mixed review

Angie at the front desk was amazing. I would give Five Stars for her customer service and friendliness. She was the only reason I am writing the review. As far as the rest of the crew goes, they were horrible. At the restaurants the waiters and waitresses were just plain rude and unprofessional. The food was nasty. The only restaurant there that was ok was Los Agave. I couldn't find decent coffee in the morning. I has to walk 10 minutes to Starbucks to get coffee.

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Overall Rating: 2
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From: San Diego, CA
Age: 35-44
Travel: 1-2 trips/year

July 11, 2019
Pros n cons

The seats on the fly were bad super uncomfortable. When we arrived to the airport nobody was waiting for us . We had to go look for a taxi and ask information until a nice ladie (that works for the airport) not for amstar told us if we needed help I said yes so she guides us to where she thought it might of been , but came to find out we were never scheduled to be pick up. After we get to the hotel and we had to pay and extra fee . The room was nice ,but the beach was horrible ,not what we expected. Oasis palm was more for kids not a newlywed. Our water smell like poop for 2 days. Our view was not so great we had s street view more then beach view. What I reccomend for people who want to book thru cheap Caribbean is to make sure you get comfortable seat in the airplane , a nice view , and make sure you guys will be picked up and get the correct name of the company because I was never told amstar is the name in cancun mexico NOT cheap caribbeans. We paid a good amount of money and we where disappointed.

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Overall Rating: 4
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From: California
Age: 25-34

Room Information

All rooms are equipped with all the amenities a family needs. Family suites offer two conjoined rooms - one for parents and one for kids.

Room Details

Standard Room
Hotel/Studio Unit Details

What's to Love

Building sand castles along the sandy shores. The gentle waves are ideal for kiddos.

Getting pampered at the delicious Sensoria Spa. Every treatment is worth it. Spoil yourself.

Scooting around town in the Oasis Smart Car - you can rent this sweet ride for the day.

Letting the kids splish and splash at the Kids Club. Then finding a quiet lounger at the pool and chillaxing.

Skip the check-in line and head straight to the VIP check-in and welcome lounge!


What We'd Change

While downtown Cancun isn't within walking distance, the nightly activities at Oasis Palm offer enough fun you won't miss the city's nightlife.


Why You Should Go

Located just a quick 30 minutes from the airport and close to downtown Cancun.

For just a $1, you can hop on the local Cancun bus and explore on your own.

Fully supervised kids club has 43,000 sq. ft of fun, with splash pads, water slides and unlimited activities.

The buffet has family-friendly foods that kids will actually love!

Available Amenities

  • Tour Assistance
  • Bar/Lounge
  • Beach
  • Beach Bar
  • Volleyball
  • Cable/Satellite TV
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Fitness/Exercise Room
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Restaurant
  • Roll-Away Bed (on request)
  • Swim-Up Bar(s)
  • Pool Bar
  • Internet Access ($)
  • Swimming Pool(s)
  • Aerobics
  • 24 Hour Front Desk
  • Poolside Bar
  • Parking
  • Soccer
  • Medical Services ($)
  • Cigar Shop
  • Porter/Bellhop
  • Multilingual Staff
  • Snack Bar
  • Elevators
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Yoga
  • Massage/Spa Treatments ($)
  • Beach Towels
  • Dry Cleaning Services ($)
  • Sauna ($)
  • Steam Room ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Sports Bar
  • Wireless Internet Access ($)
  • Travel Agency
  • Tour Desk
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Evening Entertainment
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Banquet Facilities ($)

Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dive Shop(s)
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Mayan Ruins
  • Medical Facilities
  • Motor Boat Rentals
  • Nightlife
  • Parasailing
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Oasis Palm

Blvd Kukulkan, km 4.5, Hotel Zone

(700) 274-1821

Hotel Description

Oasis Palm: A Mexican All-Inclusive Fiesta

Gather your brood. This one is all about the kiddos and the family memory-making is ON here - at a price that won't break your wallet. For parents, there's the luscious Sensoria Spa, where you can take a break, kick back and relax while the kiddos expend their endless energy with fun and games in the 43,000 sq ft kid areas. Lounge by the epic pool or play in the sand. Here, there are oceans of ways to amuse yourselves. Dive in.

Exclusive, complimentary Grand Plus Perks available for all CheapCaribbean guests now through all of 2020:

  • Access to VIP check-in and welcome lounge with soft drinks & snacks
  • Preferred room assignment with an *even better* ocean view
  • VIP Grand Plus wristband


The fam will be pleased with the dining choices here: buffets and a la carte restaurants, filled with a little bit of everything, Mexican snacks, Italian and seafood. No matter where you nosh, your taste buds will be happy.

Sisal Buffet
Type: International Buffet
Hours: Breakfast, lunch and dinner, daily
Description: Informal indoor/outdoor restaurant offering excellent buffets for breakfast, lunch and dinner with an area specifically designed for the kids.

Dos Lunas
Type: International buffet
Hours: Breakfast, lunch and dinner, daily
Description: A variety of cuisines, with a dedicated kid's corner, served in a relaxing indoor and outdoor setting.

Dos Lunas Terrace
Type: Pizza & pasta
Hours: Breakfast & lunch, daily
Description: A delicious selection of pizza and pasta dishes in an outdoor setting.

Los Agaves Terraza
Type: Tacos and tortas
Hours: Lunch, daily
Description: Light Mexican fare served in a relaxed outdoor setting.

Los Agaves
Type: Mexican
Hours:Lunch & Dinner
Description: Serving authentic cuisine that is sure to please. Indoors. Reservation required.
Dress code: Casual

La Bamba
Type: Seafood
Hours: Lunch, Dinner
Description: Enjoy dining on a variety of seafood dishes. Indoor and outdoor seating.

Isla Mujeres
Type: Snacks and sushi on the beach
Hours: Lunch, daily
Description: Serving snacks throughout the day.
Dress code: Casual

Pirates del Caribe
Type: Kids-only food court
Hours: Lunch, daily
Description: Located in the KiddO Zone, kids can choose from burgers, hot dogs, chicken and more in an outdoor setting.

Restaurant reservations are made at the resort concierge desk. Restaurant hours and availability subject to change without notice.


Get your tropical drink orders ready, because the inventive bartenders are ready to mix up what you want. You've got seven hip bars to visit. Salud.

Lobby Sports Bar
Open daily

Isla Mujeres Beach Bar
Open daily

Coffee & Me
Open daily

La Cantina
Open daily

Wet bar
Open daily

La Bamba Beach Bar
Open daily

Sisal Terrace Bar
Open daily

Bar hours and availability subject to change without notice.


The gentle waves make your beachy time tranquil. Blissful, really. Kids love it, too, because they can easily swim, and look for seashells. Head to the pool when you're ready for a dip there. The kids can splash around in their own pool. Was that applause we just heard?



  • Swimming
  • Water aerobics
  • Pool volleyball
  • Kayaks


  • Fitness center
  • Multi-use sport court
  • Aerobics
  • Yoga
  • Pilates
  • Zumba
  • Beach volleyball


Internet access is available for an additional charge.


Sensoria Spa offers a collection of exclusive treatments that incorporate ancient and modern techniques with certified organic products. Enjoy a full range of services designed to help you relax and get in touch with nature, surrounded by the incomparable beauty of the Mexican Caribbean.
  • Therapeutic massages
  • Body scrubs and wraps
  • Facials
  • Beauty salon
  • Sauna and steam room
  • Temazcal: Mayan sweat lodge purification ritual
  • Couples Treatments
  • Kids and teen treatments

Additional fees apply to spa services


The fully supervised kids club (KiddO Zone) features 43,000 square feet of daily indoor & outdoor activities and entertainment, open daily from 9am-10pm for kids 3-12 years old.
  • Pools and splash zone with water slides, climbing iceberg and trampoline
  • Pirate adventures aboard the Captain Hook
  • Kid-friendly restaurants
  • Kids beach club
  • Playground with jungle gyms and bungee trampoline
  • Live entertainment
  • Daily indoor and outdoor activities
  • Arts and crafts room
  • Video game lounge
  • Resting room
  • Mini-whirlpool and splash area with mushroom fountain
  • Kids theater with movies

In-room, certified babysitters are also available for a small fee so parents can enjoy date nights like a romantic dinner, beachfront couples massage or hit up the nearby clubs.


Oasis Palm is 15 minutes from downtown Cancun and only 30 minutes from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card (American Express, MasterCard or Visa) may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.

All hours, fees, amenities, information and services are subject to change without notice.

Choose Your Options

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Room 1 Details:
  • Standard Room
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