What We Love

  • The beachfront infinity pool with two swim-up bars is the ideal location for making new friends.
  • Adults can ramp up their social life at one of several clubs, bars and lounges located onsite. 
  • 24-hour room service will keep you constantly connected to the amenities and indulgences you love. 

Things to Know

  • The resort is an all-inclusive hotspot for couples and families.
  • It's only a short 19 minute drive from the airport to the resort. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers. 

Resort Details

Enjoy delicious drinks and cuisines from the resort's various restaurants and bars.
OnSite Dining
  • Ciao

    International/ Italian A la carte service.

    International breakfast, Italian A la carte dinner.

    Reservations recommended.

  • Frida

    Mexican A la carte specialties.

    Reservations recommended.

  • Ipanema

    Brazilian grill serving A la carte dishes.

  • Pizzeto
    Dig into brick-oven style pizza that's piping hot and crispy at Pizzeto.
  • The Market
    International Buffet
  • Varioius Bars and Lounges

    • Smash Bar – lobby bar

     • Dive – swim-up bar

     • Float – swim-up bar

     • Splash – pool bar

     • Beach Bar 

    • Diego Bar - poolside bar

     • Uncorked - Wine Bar $

  • Zen

    Asian a la carte Izakaya, teppanyaki & sushi.

    Reservations recommended.

Room service, Jacuzzis, daily housekeeping, meeting rooms and more are available.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine
  • Babysitting†
  • Baggage hold
  • Beachfront
  • Bell staff/porter
  • Business center†
  • Business services
  • Children programs†
  • 24-hour front desk
  • Accessible baths
    Adapted room doors
  • ATM/Cash machine
  • Babysitting†
  • Baggage hold
  • Beachfront
  • Bell staff/porter
  • Business center†
  • Business services
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • Housekeeping - daily
  • Internet services
  • Jacuzzi
  • Meeting rooms†
  • Nightclub†
  • Non-smoking rooms available
  • Parking
  • Pool
  • Restaurant†
  • Room service
  • Safe deposit box
  • Spa†
  • Tennis court
  • Wakeup service

† Fees may apply

Guests can enjoy unlimited golf, nightlife, water sports and more fun activities.
On-Site Recreation
  • Basketball court †
  • Billiards †
  • Children's program †

    The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week with non-stop fun for the littlest rock stars.

    Hard rock roxity kids club™

  • Fitness center on-site †
    Body Rock® fitness center featuring state-of-the-art fitness and weight training equipment.
  • General †

    - Memorabilia, featuring a selection of priceless music memorabilia.
    - Amphitheater, hosting live music and shows
    - An expansive poolscape

  • Nightclubs †
  • Pool †
    Freestyle pool with a section for children and pool with hidrojets.
  • Spa †
    Rock Spa ($)
  • Tennis court †
    There are two lit tennis courts.
Off-Site Recreation
  • Golf †
    - Riviera Cancun Golf Club designed by Jack Nicklaus - 20%service fee applies.
    - Hard Rock Golf Club™ Riviera Maya designed by Robert von Hagge - 20% service fee applies.
  • Water activities †

    - Chichen Itza
    - Tulum Express
    - Boogie Surf Dolphin Ride
    - Paradise Adventure, Subsee & Snorkel
    - Zip Line

On-Site Attraction
  • Tumbler Store
  • cancun market
    Cancún’s Bazaar, 
    Cancun Shades, 
    Monogram,
    and Rock Shop®

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 20018 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    DO NOT GO IF YOU HAVE FOOD ALLERGIES

    DO NOT GO IF YOU HAVE FOOD ALLERGIES OR KIDS WITH ALLERGIES: I came here with friends to celebrate a birthday. We went to Zen, the hibachi concept in the hotel and I clearly informed them I was allergic to nuts so they wrote it down and passed it on to the chef. Despite the note, they served me multiple dishes with nuts and I was violently vomiting and had hives all over my body. I'm not the most sensitive but that was the most sick I've ever been. I've been to hibachi many times and never had a problem since nuts are usually used. Be very careful if you go here.

    Jul 05, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Disappointed

    Think Twice Before Booking – Genuine Review From a Frequent Traveller I’m writing this while sitting in the lobby waiting to leave – and honestly, I couldn’t be more relieved. I’ve stayed at multiple Hard Rock Hotels and usually love them, but this one was extremely disappointing. I felt compelled to share a truthful and detailed review, as many others don’t seem to reflect the reality we experienced. The Room: From the moment we arrived, the room smelled strongly of damp. It didn’t feel clean or fresh at all. Within three days, we had to call maintenance twice – one issue was a toilet that wouldn’t flush, which took over two hours to be resolved. We had booked less than five minutes before arrival and upon check-in, immediately asked to leave due to the state of the room. The staff refused any refund, directing us to “read the terms and conditions.” The manager we spoke to came across as quite dismissive. The Pool and Beach: On our first day, there were no sunbeds available by the pool due to guests reserving them early – something the hotel doesn’t seem to monitor. My partner and I had to share one lounger. Waiter service is very limited unless you tip generously and consistently. The beach was disappointing. While I understand seaweed is a natural issue, other resorts along the same stretch clean theirs regularly. At Hard Rock, it was left to accumulate, making it unpleasant and difficult to enjoy. We literally saw the tractor drive right past our beach to clean the one next door (Secrets). The Restaurants: The food was inconsistent. Some meals were lovely, others very poor. Unfortunately, you’ll likely be waiting up to 90 minutes for a table even when the restaurant is visibly empty. On two occasions, our starters were forgotten entirely, and on one night our dessert took over 30 minutes to arrive – we left before it came. The lack of air conditioning in the restaurants made dining extremely uncomfortable – hot, sticky, and humid. Service & Amenities: • We had to wait 45 minutes to check in, with no welcome drink or hospitality offered. • Buffets also involve a wait, and basic condiments (salt, sauces, etc.) had to be shared table to table. • Hot drinks came without spoons – every time. • No ice cream was available during our entire stay. • Only two towels in the room, and a token system is required to get pool towels. • The minibar was not replenished at all. • One unsettling incident: we returned unexpectedly to our room and found a security staff member inside. We weren’t given a clear reason, and it made us uncomfortable. We had booked a Diamond Club room, which supposedly offers top-tier service – yet the toilet was faulty, the balcony was tiny with no privacy, and overall we didn’t feel the standard matched the premium rate. Staff: The poolside staff were lovely and really tried their best. It’s clear they are working hard, likely under difficult conditions, but the overall operation of the hotel feels understaffed and under-resourced. In summary, I wouldn’t recommend this hotel. I rarely leave negative reviews, but I hope this helps others make an informed decision. For us, it simply didn’t live up to the Hard Rock brand or basic expectations of a 5-star resort

    Jul 05, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Review of cancelation

    This is not a review of the hotel but how they behaved after we canceled our booking. We had a booked a room for 3 days for dates October 2025 through Booking.com. We had pains in advance but with the option of free cancellation. We canceled our booking well within the cancellation window and were informed via Booking.com that our refund of almost $1400 would be processed within 7-12 days. No refund after over a month. I had to send numerous messages and finally threaten to complain to Booking.com before I got my refund back after about 5 weeks

    Jul 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Destination Wedding

    Elizabeth, Alejandra and Ana was amazing! Elizabeth was the absolute best wedding coordinator! And the pictures Alejandra took were simply beautiful! 80 people showed up for the wedding and everyone has the time of there life! Thank you Hardrock for being such a great host for our family and friends!

    Jul 02, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    A tired and decaying hotel.

    Staff are sweet. But this is a crowded cattle market of hotel. A sad, decaying hotel. A previously great brand being milked for profit and not matched with any investment We paid $600 a night for the ugliest room I have stayed in for a long time. Like some cheap motel room

    Jul 01, 2025
Hotel Advisories
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

    ***Important information for our guests***
    Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

  • Pet Policy : Pets Allowed:

    A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.


{{title}}