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Hard Rock Hotel Cancun

Mexico - Cancun

Our Rating

5 Nights with Air from $1,979 All-Inclusive
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4.1 out of 5
"My friend and I wanted to take a trip that would be both relaxing and fun for 2 single women in their 30s, and the Hard Rock delivered! I have been to Mexico 4 times within this past calendar year, of ..." – WorkHardToPlayHard
49 out of 62 (79%) customers would recommend this product to a friend.
Some of us with the Bride & Groom Part of the crew View from our room! Foam Party at the Pool View from our room One of the breakfast buffets View from my bed!
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1-4 of 55 reviews. Sort by
July 6, 2019
Great for families

Resort is beautiful, very stylish and easy to get around. The entertainment was top notch and the entertainment staff do a great job to get everyone participating and having a good time. Rooms were very comfortable. We upgraded to the diamond level and received top shelf liquor options. Restaurants were very good, breakfast was average..not a lot of options and every place had the same items day after day without a lot of variety. The pool is high energy, with a dj in afternoons...great music, and a lot for our teenagers to do. My son was abel to check out a guitar for his entire stay which was great on the rainy day we had. If you have a family, there is something here for everyone. We felt totally safe and had a great time on our excursion to Xplor. That is a definite do!

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Overall Rating: 4
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From: Atlanta, GA
Age: 45-54
Travel: 7+ trips/year

January 14, 2019
Christmas stay

We stayed 5 nights beginning on Christmas Day. Platinum room facing the Ocean, not rock royalty. We have stayed at several all inclusive resorts previously. We had out two daughters 19 and 21 with us. We picked this because we thought it would be a younger adult crowd. That really wasn’t the case- a lot of families with young kids. This may have been due to the time of year of our trip. They still had fun! Every night some type of event. The food is very good, selection excellent. They have several restaurants that require reservations and if you have someone who is an early riser they can head over to the reservation desk at 7am (this has to be done in person) and we always were able to get what we wanted. There are also other dining options available and Room service is included!!! Beach/pool is awesome- again if you are a late riser you may have an issue finding seating. The room had an incredible view, balcony and in room liquor dispenser. The only issue we had with the whole stay was that we had a room with double beds and they were full size. My husband is 6 foot tall and his feet hung off. Usually queen beds are the norm , I think due a large hot tub in the room the space was limited to the full size. If you get a single -it’s a king bed and this would be a non-issue for you. A minor thing! - say’s the 5’2 wife!! lol This resort has the most incredible staff I have ever encountered!!! Every single one bent over backwards to make sure all of our needs were met, without ever being intrusive. We tipped frequently but were never made to feel like we had to. From the moment we arrived – drinks brought to us in the lobby until we departed we felt like superstars!!

View from our room
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Overall Rating: 5
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From: Chicago
Age: 45-54
Travel: 1-2 trips/year

May 14, 2018
Simply the best

Honestly, I have been to several resorts and this one was top notch, they use top shelf liquor and the staff is always going out of there way to ensure you are always satisfied. Gaucho steakhouse and hibachi restaurant were amazing. Stay on the rock royalty level, you will not regret it. Cannot wait to go back and stay longer this time!

Simply the best Simply the best
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Overall Rating: 5
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From: Brighton, MI
Age: 35-44
Travel: 1-2 trips/year

April 28, 2018
Food , staff

Food was junk uncooked properly Staff should trained to put a smile and prompt service

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Overall Rating: 1
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From: Marietta, Georgia
Age: 35-44
Travel: 3-6 trips/year

Room Information

Hard Rock Hotel Cancun features 601 guestrooms with double Jacuzzis and balconies providing views of either the Caribbean or Nichupte Lagoon. Other amenities include turndown service, stocked mini-bar, and satellite TV. Rooms are only available on the All-Inclusive Plan. Four rooms for the physically challenged are available on request and located in the Superior Deluxe Ocean View room category.

Room Details

Deluxe Gold - King
Hotel/Studio Unit Details

Deluxe Gold - Double
Hotel/Studio Unit Details

Deluxe Platinum - King
Hotel/Studio Unit Details

Deluxe Platinum - Double
Hotel/Studio Unit Details

Deluxe Diamond
Hotel/Studio Unit Details

RRL Deluxe Platinum -King Bed
Hotel/Studio Unit Details

What's to Love

The beachfront infinity pool with two swim-up bars is huge and totally awesome for making new friends or just hanging out.

The "Welcome to the Jungle" theme of the resort will have you feeling like you're in a tropical oasis the minute you step foot on the property!


What We'd Change

The hotel zone location attracts lots of partiers, who can sometimes be pretty loud. But you're on vacation! It's okay to let loose and have fun.


Why You Should Go

Hard Rock hotel Cancun is an all-inclusive hotspot for couples and families with cool perks: a gorgeous infinity pool, fun Kids Club with waterslides and active nightlife.

Available Amenities

  • Car Rental Available
  • Beach
  • Business Center ($)
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Currency Exchange
  • Daily Maid Service
  • Fitness/Exercise Room
  • Gift Shop
  • Jacuzzi
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Roll-Away Bed (on request)
  • Swim-Up Bar(s)
  • Tennis Court(s)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Sauna
  • Poolside Bar
  • Steam Room
  • Dry Cleaning Services
  • Parking
  • Safe Deposit Box
  • Basketball
  • Ping Pong
  • Billiards
  • Non-Smoking Rooms (on request)
  • 6 Restaurants
  • 6 Bars/Lounges
  • Porter/Bellhop
  • Shopping
  • Multilingual Staff
  • ATM/Banking
  • Elevators
  • Fax Machine ($)
  • Beach Towels
  • Spa Services ($)
  • Wedding Services ($)
  • 24 Hour Room Service
  • Honeymoon Packages ($)
  • Wireless Internet
  • Free Parking
  • Beauty Salon ($)
  • Banquet Facilities ($)

Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Golf Course(s)
  • Helicopter/Airplane Rides
  • Sailing
  • Scuba Diving
  • Shopping
  • Snorkeling
  • Tennis Courts
  • Volleyball Court(s)
  • Water-Skiing
  • Windsurfing

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Hard Rock Hotel Cancun

Blvd Kukulcan Km 14.5

+52 998 881 3600

Hotel Description

Hard Rock Hotel Cancun: Have Fun at the Party Central, Kid-Friendly and All-Inclusive Resort

Going on vacation is all about letting loose and having fun, so pack up and head for party central at Hard Rock Hotel Cancun (formerly Cancun Palace), a resort located in Cancun's popular hotel zone. Great design is integral to the 12-story complex (updated with a modern convention center and plans for exciting new presidential suites) that draws vacationers with its party atmosphere, fun nightlife and kid-friendly perks, like the waterslides in the kids' pool.

Beachfront property has never been as rewarding as the wide stretch of ivory sand outside the resort. Pick up a strawberry daiquiri from the Beach Bar and kick back on a lounge chair while the kids splash in the surf. The huge, free-form, infinity pool is a hotspot, where guests converge and make new friends with liquid aid from the two swim-up bars. Sit down to a meal with new friends at any of the five dining options. Kids light up while watching the teppanyaki show at Zen, and the fine cuts at Ipanema impress protein fanatics. Catch a dance show at the amphitheater before heading to the happening Lobby Bar for live music, top-shelf margaritas and fun activities.

The kids are bound to have fun at the supervised Kids Club. Arts and crafts, air hockey and foosball keep the little ones occupied while parents check out three nearby golf courses. Riviera Cancun Golf Club is a signature Jack Nicklaus, 18-hole course with vegetation, wetlands and challenging bunkers. The Kid's Club will keep kids entertained while hanging out with their favorite characters like Barney, Thomas the Tank Engine and Bob the Builder, so you can tee-off worry free!

We love Jacuzzis, and Hard Rock hotel Cancun is a resort that does, too! The Superior Deluxe Room with an ocean view and works great for families thanks to two double beds and a fantastic, double Jacuzzi for a nice, long soak. Couples looking for the next-level of service spring for the Deluxe Diamond Room with a Golf/Spa package. Adults only, Deluxe Diamond Rooms offer 24-hour room service, delicious, nightly petit fours and private check-in/check-out for the full VIP treatment.

This hotel is All-Inclusive.
Features include:

  • Breakfast, lunch, dinner, and snacks
  • Top-shelf drinks
  • 24-hour room service
  • Unlimited phone calls within Mexico and to the Continental US and Canada (some restrictions apply)
  • All taxes and gratuities


This hotel includes unlimited food and drinks but some dining restrictions may apply. Please check with the front desk for details.

The Market
Type: International
Hours: Continental Breakfast - daily, 6:30am-7am; Breakfast - daily, 7am-11:30am; Lunch - daily, 12:30pm-4:30pm; Dinner - daily, 6pm-11pm
Description: An international buffet located in the central lobby/pool area.
Dress code: Casual

Type: Mexican
Hours: Lunch - daily, 11:30am-5:30pm; Dinner - daily, 6:30pm-11pm
Description: Features a Mexican dinner menu. Reservations encouraged but not required.
Dress code: Casual

Type: Asian
Hours: Daily, 6pm-11pm
Description: A la carte Asian menu featuring Izakaya, teppanyaki and sushi. Reservations encouraged but not required.
Dress code: Casual

Type: Italian
Hours: Breakfast - daily, 7am-11:30am; Dinner - daily, 6pm-11pm
Description: Serves an international breakfast buffet and Italian a la carte for dinner. Reservations encouraged but not required.
Dress code: Casual

Type: Brazilian Steakhouse
Hours: Dinner - daily, 6pm-11pm
Description: A la carte dinner service featuring fine cuts and seafood. Reservations encouraged but not required.
Dress code: Elegant casual

Type: Pizza
Hours: Lunch - daily, 11:30am-5:30pm; Dinner - daily, 6:30pm-11pm
Description: Serves brick-oven style pizzas in a casual atmosphere.
Dress code: Casual

Reservations can be made between 7am-4pm, daily at the Ipanema Reception desk or between 4pm-6pm at each restaurant. All hours are subject to change.


Smash Bar
Lobby bar. Daily, 10am-1am.

Dive Pool Bar
Pool bar. Daily, 9am-6pm.

Float Pool Bar
Pool bar. Daily, 9am-6pm.

Splash Pool Bar
Pool bars. Daily, 9am-6pm.

Beach Bar
Daily, 10am-5pm.

The Show
Theater bar. Daily, 8pm-9pm.

The Hot Lap Experience weekly raffle gives you a chance to win a racetrack ride with a professional driver in one of the hottest cars in town at Exotic Rides Mexico. Even if you don't win, the event will give you a chance for photo-ops with the cars, Q&A session with the driver and access to the open Martini bar.


Hard Rock Hotel Cancun sits beachside in Cancun, on Mexico's Yucatan Peninsula in the Caribbean. Complimentary lounge chairs, umbrellas, and beach towels are provided. And did we mention beachside Bali beds? Talk about heavenly!


Catch some rays at the resort's lake-style pool, featuring 3 outdoor Jacuzzis and 2 swim-up bars to quench your thirst. With a children's pool close by, the kids can splash and play and you can sit back and relax!



Available for an additional charge:

  • Para-sailing
  • Water skiing


  • Fitness center
  • Tennis
  • Music Lab

Hard Rock Cancun guests have access to the Playacar Spa and Golf Club located 35 minutes from the hotel.

Riviera Golf Course is located 5 minutes from the hotel and resort credit can be used for green fees. Food, beverages, tax and gratuities not included.
-Unlimited golf at Riviera Cancun Golf Club designed by Jack Nicklaus - 20% service fee applies.
-Unlimited golf at Hard Rock Golf Club™ Riviera Maya designed by Robert von Hagge - 20% service fee applies.


Free wireless Internet access is available throughout the resort. For those without a laptop, guests are also allowed 30 minutes of Internet use, per stay, in the resort's business center.


The Hard Rock Hotel Cancun's Rock Spa is an expansive 60,000 square foot oasis that houses 35 spa suites, 11 indoor and outdoor couples suites and more for an additional charge. Spa treatments include:
  • Massages
  • Body treatments
  • Facials
  • Double Jacuzzis
  • Beauty salon


Hard Rock Hotel Cancun offers number of wedding packages to make your dream wedding come true. With the Colin Cowie Wedding Collections, you'll have a wedding fit for royalty. Wedding packages include the services of a wedding planner, a wedding cake and dinner reservations for the wedding party at one of the resort's restaurants. Please contact the resort directly for more information.

Honeymoon Bonus
The Colin Cowie Honeymoon Packages take luxury to a new level. Guests may choose between 3 specialty honeymoon packages for the ultimate romance experience. Guests will enjoy complimentary sparkling wine, a romantic dinner for two and breakfast and bed. Please contact the resort directly for more information.

Requirement: Honeymoon couple must present proof of marriage within the past year. The reservation must indicate "honeymooners" in order to receive the amenities.


The Hard Rock Roxity Kids Club and The Cavern Club (for teens) will keep your kids entertained for hours!

In-room babysitting is also available for an additional charge.


Hard Rock Hotel Cancun is located 12.5 miles from Cancun International Airport (CUN). Approximate driving time is 20 minutes.

Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Resort Update
Hard Rock Hotel Cancun is currently undergoing minor room renovations in order to provide guests with the best experiences possible. During this time, through November 2019, work will be done from the hours of 9:30am- 6pm with moderate noise and minimal impact on guests' experiences.

Holy Week Policy
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports and loud music.

Spring Break Policy
Hard Rock Hotel Cancun no longer accepts student groups.

Golf Policy
Guests may reserve tee times up to 90 days prior to their arrival. To reserve a time, please contact the golf courses directly.

Riviera Cancun Golf Club:
Playacar Golf Club:

All hours, fees, amenities, information and services are subject to change without notice.

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$750 Resort Credits More
6 days, 5 nights
Travel Dates 3/7 - 4/22
Starting at $1979 was $2979

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!
Deluxe Platinum More
4 days, 3 nights
Travel Dates 1/29 - 2/10
Starting at $1599 was $2639

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 4 days left to book!
$1,500 Resort Credits. More
6 days, 5 nights
Travel Dates 5/30 - 8/18
Starting at $1729 was $2909

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 7 days left to book!

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