What We Love

  • The beachfront infinity pool with two swim-up bars is the ideal location for making new friends.
  • Adults can ramp up their social life at one of several clubs, bars and lounges located onsite. 
  • 24-hour room service will keep you constantly connected to the amenities and indulgences you love. 

Things to Know

  • The resort is an all-inclusive hotspot for couples and families.
  • It's only a short 19 minute drive from the airport to the resort. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers. 

Resort Details

Dining
Enjoy delicious drinks and cuisines from the resort's various restaurants and bars.
OnSite Dining
  • Ciao

    International/ Italian A la carte service.

    International breakfast, Italian A la carte dinner.

    Reservations recommended.

  • Frida

    Mexican A la carte specialties.

    Reservations recommended.

  • Ipanema

    Brazilian grill serving A la carte dishes.

  • Pizzeto
    Dig into brick-oven style pizza that's piping hot and crispy at Pizzeto.
  • The Market
    International Buffet
  • Varioius Bars and Lounges

    • Smash Bar – lobby bar

     • Dive – swim-up bar

     • Float – swim-up bar

     • Splash – pool bar

     • Beach Bar 

    • Diego Bar - poolside bar

     • Uncorked - Wine Bar $

  • Zen

    Asian a la carte Izakaya, teppanyaki & sushi.

    Reservations recommended.

Room service, Jacuzzis, daily housekeeping, meeting rooms and more are available.
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • ATM/Cash machine
  • Babysitting†
  • Baggage hold
  • Beachfront
  • Bell staff/porter
  • Business center†
  • Business services
  • Children programs†
  • 24-hour front desk
  • Accessible baths
    Adapted room doors
  • ATM/Cash machine
  • Babysitting†
  • Baggage hold
  • Beachfront
  • Bell staff/porter
  • Business center†
  • Business services
  • Children programs†
  • Concierge desk
  • Exercise gym†
  • Housekeeping - daily
  • Internet services
  • Jacuzzi
  • Meeting rooms†
  • Nightclub†
  • Non-smoking rooms available
  • Parking
  • Pool
  • Restaurant†
  • Room service
  • Safe deposit box
  • Spa†
  • Tennis court
  • Wakeup service

† Fees may apply

Guests can enjoy unlimited golf, nightlife, water sports and more fun activities.
On-Site Recreation
  • Basketball court †
  • Billiards †
  • Children's program †

    The Kid's Club is loaded with fun, kid-oriented activities scheduled throughout the week with non-stop fun for the littlest rock stars.

    Hard rock roxity kids club™

  • Fitness center on-site †
    Body Rock® fitness center featuring state-of-the-art fitness and weight training equipment.
  • General †

    - Memorabilia, featuring a selection of priceless music memorabilia.
    - Amphitheater, hosting live music and shows
    - An expansive poolscape

  • Nightclubs †
  • Pool †
    Freestyle pool with a section for children and pool with hidrojets.
  • Spa †
    Rock Spa ($)
  • Tennis court †
    There are two lit tennis courts.
Off-Site Recreation
  • Golf †
    - Riviera Cancun Golf Club designed by Jack Nicklaus - 20%service fee applies.
    - Hard Rock Golf Club™ Riviera Maya designed by Robert von Hagge - 20% service fee applies.
  • Water activities †

    - Chichen Itza
    - Tulum Express
    - Boogie Surf Dolphin Ride
    - Paradise Adventure, Subsee & Snorkel
    - Zip Line

On-Site Attraction
  • Tumbler Store
  • cancun market
    Cancún’s Bazaar, 
    Cancun Shades, 
    Monogram,
    and Rock Shop®

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 20030 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing week at a great resort

    The service was amazing. Food was excellent. Our week was filled with so much fun. Visited a cenote, lagoon, snorkeled with whale sharks, saw turtles on our beach laying eggs and the amazing conservation efforts. The people were so friendly and worked hard to make sure our trip was amazing and it was.

    Jul 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Very good review for Jessy.

    Everything was amazing, the assistance was perfect by Jessy. Jessy took care of us the entire trip and made sure we had everything we needed and just overall did a phenomenal job. I hope every time I go I could personally request her assistance.

    Jul 11, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    We had a wonderful time at Hard Rock Hotel

    Victor and Roberto were our butler's they were very helpful getting reservations for dinner, shows, pool and transportation , they were awesome.

    Jul 09, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Jessey

    JESSEY was the best so easy to work with and got everything done very quickly and how we asked. Very helpful when there was problem and he resolved each one.

    Jul 08, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    The trip had its ups and downs, but overall, it was a relaxing getaway.

    The trip had its ups and downs, but overall, it was a relaxing getaway. The restaurants lacked air conditioning, and the food was just average. There were issues with our reservation and transportation to and from the resort, though we did make it safely to both destinations. On a positive note, the staff went above and beyond for the Fourth of July celebration held at the hotel entrance—it was a highlight. The poolside bartenders worked hard and did a great job keeping everyone taken care of. The pool entertainment during the first week of July was fun and definitely one of the most enjoyable parts of the trip. Just a tip—if you want a chair near the pool, make sure to claim one early, as they fill up quickly. You get the opportunity to catch a show during your stay, and the "Queen" tribute show is available; don’t miss it—the band does a great job and puts on a high-energy performance.

    Jul 07, 2025
Hotel Advisories
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area. This fee is subject to change at any time without notice by the hotel.
  • AdvisoryStudent Policy: College Groups with or without chaperones are not allowed.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

    ***Important information for our guests***
    Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.

  • Pet Policy : Pets Allowed:

    A maximum of two pets are allowed per room. The hotel is not responsible for providing food for pets due to each pet's particular diet/eating habits. The pet friendly program allows for each pet to be a maximum weight of 48.5lbs and a height of 15.7in. The program requires a fee of 150USD plus tax per pet, per stay. The hotel will not provide kennels or crates.


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