Grand Sens Cancun

the resort was ok the best was the service on the people work on the hotel beach are ok the pool to small food exelent all service they are very friendly special Valentin,Ivan Guadalupe, Adrian,Gabriela etc.. the room are very cleen every day resort are Ok for vacation special the price

We had a fantastic time at grand sens. As with every resort, there are pros and cons. Pros: - Service: I used to think this didn’t really matter so much, but at grand sens I noticed the service. I noticed because their attentiveness and warmth made my vacation feel so much more luxurious compared to others. - Food: this was the best food I’ve ever had at an all inclusive. I was happy to see higher end items in the menu as well such as prosciutto and arugula pizza and goat cheese and beat salad. They had a good burger at the restaurant called Bites too. And omg the coffee bar! That was such a great touch. I basically spent the whole vacation throwing back Frappuccinos and sparkling wine. (Vegetarian options seemed very limited tho) - facilities: really clean place. Very beautiful. Our room had nice amenities as well. You get a bottle of wine, coffee maker, and mini fridge with water, soda, and beer. No snacks. Our room did not have a balcony either. Cons: - it’s small: there’s only one big pool, and it’s not heated. It’s warm in the sun so that was fine, but one pool means only one swim up bar (plenty of other bars tho, we never had to wait too long). The rooms surround the pool, so when the music is bumpin (usually a live DJ there every day from 12-4), you can’t go to your room to get away from it. This is associated with a bigger resort (pyramid I think?), and you can take a shuttle there but it’s about 15 min away. We didn’t do that. One day when we wanted to explore we just took a walk down the beach. - Many of the beach chairs were broken and you have to get out there and put your towel on them by 9am otherwise they’ll all be taken. We just laid on the sand which was plenty comfortable for us. Overall: We loved it here. We met some people who had complaints, and I understand that everyone has different expectations. As with everything, it’s what you make of it. Grand sens was the perfect foundation for a great vacation. I’d love to go back. Tip: it appears this place was recently bought out and they’re still figuring some things out. Check Instagram for the latest on what to expect (you can search by location and see pictures people tagged at the resort)

Being our first all-inclusive resort vacation, we don't have grounds for comparison, however found this resort a bit underwhelming. On the website it was presented as a "brand new" property when in reality it was clearly older and had just been given a facelift. While it was clean enough, this misleading was concerning. Even at the top of this review page it says "Grand Sens Cancun offers the perfect setting for ultimate romance, sophistication and relaxation in paradise." This resort was basically the exact opposite. Closer to a frat party than sophistication and relaxation. The restaurants were also a bit misrepresented. The website said "all you can eat at all of the restaurants". In actuality they were each only open specific times and if you didn't arrive right when they opened you either may not get in at all or be forced to make a reservation for hours later. In regard to the menus at the restaurants other than the buffet, they required us to order all courses at once and specifically one from each section of the menu without exception. So you have to choose your dessert at the same time as your appetizer. It felt like a very rushed burn and turn dining experience. In regard to the pool and beach: The beach was actually really nice. we walked a ways down the beach past other resorts and Grand Sens definitely did the best job of cleaning up the seaweed every morning. Hervin did a great job serving cocktails on the beach as well. The downside was that from noon-4pm every day there was a pool party with the loudest music around. When we walked down the beach you could still hear it five resorts away! So imagine how loud it was when you were right there trying to enjoy the view, sunbathe, read a book, or have a conversation. It was very off-putting. Our second to last day we finally decided to take part in the party as you couldn't avoid the noise anyway. While its fun to pretend we were much younger again for one afternoon, every day it was quite tiresome. Overall, we had a good time (we always make the best of wherever we are). Being from the north, it was good enough for us just to be someplace warm for a week, but we definitely would not choose this resort again. If you are in your twenties and like the nightclub environment all day every day this may be for you. If you have outgrown that mayhem and would prefer something relaxing I would recommend going elsewhere.

The one thing that stood out to us at this resort is its literally the first resort where it didn't feel like everyone was competing for a recommendation for high level of service. There were still 10% that seemed to care about service, 50% just average, but 40% were acting like we were a waste of their time. We're not snooty travelers, looking or the best all the time, but it was just very noticeable. Being a smaller resort, the buffet was not full of a lot of good choices. Our first night we went there and ate a bit (didn't have a good idea of other options/reservations/times/etc.) but then actually walked to the Oasis resort next door to try and find a better buffet option. Was a little better. The breakfasts were good! The restaurants had time blocks, no reservations, so if you planned well enough you could get in, but if your first choice/time fell through, it pretty much ruined any good dinner plans for the night unless you wanted to stand in line for an hour to an hour and a half to make sure you got in the next time block. The restaurants we did get into did have good food. It took us a bit to figure out what drinks were actually good, because most were questionable and/or they didn't even know how to make. But once we figured that out we stuck to those. Mint for mojitos ran out fast, they didn't know how to make a proper dirty monkey (one of my wifes favs) A few top shelf liquors so I stuck with Tanquaray and tonic. The beach pool areas were nice. But aside from the pool being lined with fancy bed's, there was no room to lounge around the pool and even if you could, the sun barely entered that area. So that meant the beach was packed, again we had to go to the next resort just to find a place to sit on the beach. A good amount of the beach lounges were broken if we could find any available. We took a bus ride for a day to Grand Oasis so we could enjoy some really nice stretch of beach and a lot more pool space to lounge around. The rooms were decent, we had a view of the lagoon side with a balcony. But the street noise and for some reason our slider had a terrible whistling noise with the wind that made sleep a little hard. Especially with the loud echoing halls and people with little consideration for others (yelling, hooting, hollering, slamming doors). The resort was clean, comfortable and nice! We follow the deals, and as usual, for us to go to an all inclusive resort for 5 days including airfare (from Michigan) for $650 per person, they don't make any money off us. It's a cheap, relaxing and fun vacation. Just make sure you don't pay full price.