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InfoCustomer ReviewsQuestions & Answers
Life will be grand here with all of the aahh-some Oasis perks you're expecting: endless epic entertainment, family-frien
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Life will be grand here with all of the aahh-some Oasis perks you're expecting: endless epic entertainment, family-friendly activities and restaurants, plus a 43,000 sq ft area dedicated to kids with a fully-supervised kid's club, making this vacay the most fun for the little ones. And this getaway shines the spotlight on Mexican culture with dining, dancing and decor. Most important, the food is delicioso.
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"Before buying this package I read all the reviews posted so I was a little worried about the hotel. Well from the moment I got there (11:00 am Friday) to the time we left (2:30 pm Thursday) I was treat..." – Pepe305
269 out of 406 (66%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
3.8
Service
3.7
Beaches & Pools
3.7
Dining Options
3.4
Room Comfort
3.7
"Before buying this package I read all the reviews posted so I was a little worried about the hotel. Well from the moment I got there (11:00 am Friday) to the time we left (2:30 pm Thursday) I was treat..." – Pepe305
269 out of 406 (66%) customers would recommend this product to a friend.
All Customer Reviews
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November 30, 2019
Not what I expected
Let me start by saying this is my 4th trip to Cancun thru Cheap Carribean and I have always been satisfied. I’m not one to complain and my expectations are not very high-i never write reviews. You need to know the Grand Oasis Palm resort is geared towards families and children. There is no adults only section of the pool nor the beach, which we were expecting. The beach is awful. This resort is located next to a canal, so huge boats and traffic are constant at the beach. Many parts of the resort are under construction currently. The Grand Oasis Sens next door is completely under construction and although they will tell you when purchasing u can access everything at both resorts, you can’t because Oasis Sens is completely inaccessible. When u sit on the beach at the Grand Oasis Palm, the construction at Sens is directly behind u. Not an ideal beach experience when u combine that with the constant traffic of the canal—WHAT A JOKE!. The spa was advertising a 80 minute minute for the price of a 50 minute massage for $120 USD (RIDICULOUS) so we found a nice spa across the street for half the price. I thought this resort had two night clubs on it but apparently not-they REALLY need to make it more clear which Oasis resort has which amenities during booking because it gets confusing and is unclear. Read every fine line carefully in your booking . The VIP access literally only gave us WiFi, access to a safe, free dinner at the restaurants and access to a special area on the crappy beach. These things are typically included at any resort so having to pay extra for this was frustrating when I thought my VIP access was getting me an adults only VIP pool and beach section. We paid a lot more for this resort than the others Ive stayed in previously in Cancun that were much nicer, so I recommend u choose another resort. This rooms and facilities are old and not very clean. On top of everything, when we called Cheap Caribbean for assistance During the trip, it only made things more frustrating. It takes a very long time to get someone on the phone when calling Cheap Carribean and once you’re at your destination you’re pretty much on your own. They offered us nothing to resolve the issues and only caused more frustration and it was a complete waste of time calling.
Not what I expected. They should let guest know that this is a kiddy resort. Couldn’t wear my bathing suits because I felt uncomfortable. The restaurants were trash !!!!!! My room was good the only thing I like about the resort .... had to go elsewhere for everything
The resort space was beautiful and I had such a great and amazing time. It boasts as being a great family resort and, that it is. I went as a solo adult looking for relaxation and found it, after hours, after the hoard of kids went to sleep. Initially my room was not ready, but the concierge worked to get me into a room closer to the time of check in without delaying too much. The room comes equipped with water, soda, lots of beer, and a bottle of wine. I'm not a beer drinker, but the wine was ok.
My transport company, Amstar did a great job of coordinating my catamaran trip with Cancun Adventure. The catamaran crew, I think our host's name were Maggie and captain Jose, were fantastic.
Overall, this was the BEST vacation I have had in a number of years and I will be using Cheap Caribbean again in the future. Even, Sun Country Airlines wasn't bad AT ALL!!!
The food sucks for sure!! Very disappointing. Additionally the mini bar which is only( 3 or 4 beers and 1 bottle of wine) refilled every other day and only beer is replenished sucked. Best thing was the pool and beach. Water pressure sucked the toilet wouldn't alwaus flush and the shower wouldn't go on because low water pressure ughh. We were initially told we would be able to get a late check out which didn't happen, instead we waited in the check out line for an hour and a half as it was sooo busy with everyone else checking out. Not worth the all inclusive price.
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40 questions, 145 answers.
Whats the nicest and cheapest all inclusive for 2 people?5 answers
Somewhere with a nice beach and good food. A couple activities and entertainment would be good as well!
7 years, 96 months ago
Hannah
To find the perfect vacation, we ask that you contact CheapCaribbean at 1.800.915.2322. This is the best way to find exactly what you are looking for in a vacation. Please note, there is no additional cost for speaking/booking a package with an agent.
DanielleCC
Grand Oasis Palm Beach has good food, drink, service, rooms, and cleanliness but is a little weak on activities and entertainment, but we didnt go there for that so it was great for us!
SquirrelHusker1
In short, yes. Beach is a bit crowded and you should watch out for the seaweed.
NewDad
Grand Oasis Palm is a great option if the price fits you.
SriG
Oasis cancun was the cheapest of the 4, but you can use he amenities at all 4. Best bang for he buck
Freezing
Tyring to book honeymoon1 answer
Do we have to fly out of Ft. Lauderdale to get the $539 price?
7 years, 91 months ago
Tone
Pricing for your vacation package depends on a number of things, including your dates of travel, your departure city, and the current pricing of airfare. You can price out your exact vacation package directly on our web site.
KristinCC
IS TOPLESS BATHING OKAY AT CANCUN BEACHES5 answers
7 years, 88 months ago
USA
Since the Grand Oasis Palm is a family-friendly resort, there is a very small chance of topless bathing occurring.
KristinCC
Not at family resorts...or should have a separate adult area.
Leslea
No. Kids and men with wild imaginations will be present
MrMo
Unless you stay at an "adults only" I would say no. Most resorts are family oriented.
globo
Not at the beach at the resort. Security will come over quick!!!
Freezing
does this resort offer snorkeling?5 answers
6 years, 79 months ago
Pjm24
Below are the land and water sports that the Grand Oasis Palm offers. I do see that they do have rentals, but whether or not they have snorkeling gear,that is something you would have to speak with the resort about. If you would like to email the resort directly, their email is:
info@oasishotels.com
SPORTS/ACTIVITIES
Water
•Paddle boats
•Kayaks
•Surfboards
Land
•Tennis
•Squash
•Multipurpose courts
Golf
The resort offers guests complimentary greens fees at the 9-hole par 3 golf course located at Grand Oasis Cancun. Transportation, clubs and balls are not included. Daily, 8am-4:30pm.
RobinCC
Yes but limited,no coral . There was colorful fish swimming further out
hooray
The resort itself does not, but the Car rental staff gave us a great deal of info on snorkeling in Puerto Morelos - a must do! When there, visit La Playita - a seafood restaurant right on the beach. Amazing!
Zelda1987
Yes!
Crissy622
No, but you can purchase snorkeling package in the lobby
kams01
Oasis Runaway?3 answers
My boyfriend and I are a young couple looking to both relax and party. Grand Oasis Cancun has recently gone up in price and now Grand Oasis Palm is the more affordable resort. I know this one is family friendly but I wanted to know how close the sister resorts are and how much you can actually do with the Oasis Runaway? Oasis Cancun is cheap enough but I've read bad reviews and they all pretty much suggested not booking unless doing the "grand".
6 years, 74 months ago
Abby
Sharing privileges with its sister properties through the Oasis Runaway Program gives Grand Oasis Palm a leg up on the ordinary family getaway. Drop the kids off at the kids' club for overnight camp and go exploring!
•CLUB RUNAWAY: Oasis Hotels and Resorts offer the opportunity to visit any Oasis resort throughout your stay. Check in at the Oasis Plus desk of your resort to verify availability at the resort of your choice and receive a day pass to sample the atmosphere and culinary offerings of the sister property.
LisaCC
I went with my boyfriend and we had fun, this isnt the party crowd at this resort. We would stay here again and probably not at Oasis Cancun we would just visit that one. Its really easy to get there just take the bus for like 20 min. You have to go to the concierge desk and get a day pass its pretty easy. You can eat, drink etc at the other Oasis resorts during the time period allotted for the day pass, we took advantage of the runaway program. Oasis Cancun you can day party/ day drink at but the pass is from 9am-6pm so you can't be there for the night time. Its better to go to the strip where all the bars are to party like Senor Frogs, Congo Bar, CocoBongos etc.
Corley
Don't know of the runway, but the grand oasis Palm is a family resort. And I mean that in every respect of the word. My husband and I just recently came back from Cancun. I would have preferred a more adult location, where we can enjoy peace and quiet sometimes but unless you are in your room, you are not getting that. If you are young, there was plenty of activities and night life that you can partake of. They had a club inside the hotel next door for young teenagers.
laidback
Does the Grand Oasis Palm allow college kids on spring break?2 answers
Trying to book a couple's trip for 30-somethings and wondering if the Grand Oasis Palm would be a good fit? We like to have fun, but not too crazy! We are looking at traveling in March.
6 years, 74 months ago
hollyt
No they do not allow college spring break trips at their resort; the Student/Youth Policy is listed below:
Student/Youth Policy
Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.
LizCC
Yes, there were a couple dozen college kids that were with their parents that were having fun.
WagsfromWayland
Is 4 aged kid free of charge with 2 adults purchased?2 answers
Is 4 aged kid free of charge with 2 adults purchased?
6 years, 73 months ago
Xiang Wang
It depends what package deal is being offered by the resort and CheapCaribbean.com at time of booking. For more information please contact one of our Beach Experts at 1-800-915-2322.
LizCC
yes
SHARKRACER
According to student/youth policy...2 answers
So...does this mean two 20 year olds can come without a guardian? 2 is not considered a group, correct?
6 years, 73 months ago
ek
For more details booking a trip at this resort regarding the student/youth policy please book with one of our Beach Experts at 1-800-915-2322.
LizCC
You have to be with your guardian
Sonusimi
If kids stay free..3 answers
how do we go about this? Do we just have to buy a separate flight plan for the kid?
6 years, 73 months ago
ekim
The resort is currently running a special that 2 kids 12 & under stay and eat free in room with 2 adults. As specials can change at any time, please feel free to contact on of our Beach Experts for further information regarding pricing inquires. Our office is open daily from 5am-3am EST and there is no additional charge for agent assistance via telephone.
MariaCC
I visited this hotel not worth it to stay. Find a sister location oasis cancun or grand oasis. Beaches have no waves and it close to a lago. Which makes water dirty.
Susan111
No, kids need to be mentioned in your original reservation, otherwise you could have some issues during check-in.
Ashley76
When I stayed everything was inclusive . I said just to call Cheapcarribean and ask all the questions you have because from what my understanding was that my children were included the only thing I paid for were the flight for the kids .
EatLaughSmile
What does the ala carte mean at the restaurants?4 answers
I understand this is an all inclusive resort, what does the ala carte really mean when you stay here.
6 years, 73 months ago
Wisconsin Rapids, WI
The resort is all inclusive, in this case ala carte means a served meal, not a buffet. For more information please contact the resort directly at 1 (888) 774 0040.
LisaCC
It is a sit down dinner with a menu and it is included your all inclusive no extra charge
Tay66
There are 3 out of the 7 restaurants that you can sit and actually order your choice of food. That is what they consider a la carte. The other locations are all buffet style.
laidback
It means they give you a menu and serve you, rather than a buffet-style restaurant.
ChicagoChica
In the all inclusive are alcoholic beverages included too?5 answers
5 years, 72 months ago
New York
Alcoholic beverages are included however restrictions may apply.
LizCC
Yes!!!! The cervaza never stops!
Thorney
Yes alcoholic beverages included too. May I suggest the Miami Vice .
CJB1
Alcohol is included. Be aware there is only one beer and well archive with a few call brands. Anything else's and you have to pay extra.
Jasondmaguire
Yes it is all inclusive except excursions
Devaneys
What defines a youth "group"2 answers
They say "Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort" but then go on to say that, "Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $27.00 per person per stay" Would one room consisting of 4 people all over 21 but under 25 count as a group?
5 years, 72 months ago
JCC
Yes, please contact our Beach Experts for more information at 1-800-915-2322. Thank you!
LizCC
No - each person pays $30.00 - not $27.00. Cash only. You will receive an orange band along with your all inclusive band. I would not recommend staying here - many other resorts
keller47
handcp accesibility4 answers
Is the swimming pool handicap accessible?
5 years, 72 months ago
Atlanta, Ga
For details on what at the resort is handicap accessible please contact them directly. Here is a link to their contact page: https://www.oasishotels.com/hotels/grand-oasis-palm.php#prettyPhoto[iframes]/0/. Thank you!
LizCC
No not at this hotel the sister hotel the grand Cancun is
Tay66
yes
william1967
Not handicap accessible
Devaneys
smoking2 answers
Does this resort allow smoking?
5 years, 72 months ago
tophat
Most resorts in the Cancun area have designated smoking areas, however, for more specific information please contact this resort at 1(888) 774-0040.
BethCC
Not in the rooms. But you can smoke on the grounds.
Thorney
How much is wifi for 5 days?5 answers
5 years, 72 months ago
NJ
Please contact the resort directly at www.grandoasispalm.com for information about the cost of wireless internet.
LisaCC
I do believe it was $30.00 US
Thorney
30.00. Kind of high
Zion4worship
The Wi-Fi at the grand oasis when we checked in was $5 per day. But they were generous enough to give us Wi-Fi for free. I would recommend using the concierge to check in with instead of the front desk. Even though we went early, and our rooms were not ready, they checked us in, held our bags and allowed us access to all amenities of the hotel.
laidback
Wi-Fi is free for two devices but as soon as you use a third you will be charged per hour...
Devaneys
How soon do you need to make reservations to snorkel and any recommendations?3 answers
Best snorkeling location and outfitter?
5 years, 71 months ago
Wisconsin
Please contact the resort directly at www.grandoasispalm.com.
SueCC
The day before you want to go on any excursions is good for making the arrangements. We booked our excursion through cheap Caribbean.
duckfan
The grand oasis Palm have travel agents from several companies with offices right on the location. I would strongly recommend using them. They had our entire party of 16 booked for an excursion within 24 hours. And they had so many options to choose from. I personally did not go snorkling but I do know that water excursions were available, and one of our friends went swimming with the sharks.
laidback
Is the beach of the Oasis Palm located on the caribbean ocean or on the lagoon?4 answers
Need to know where the beach is?
5 years, 71 months ago
Green bay, Wisconsin
Ocean
Thorney
While staying at this resort you will be right on the lagoon and the ocean!
BethCC
It is located on the Carribean side of Cancun. For further information, please contact our Beach Experts @800-915-2322.
SueCC
The resale is locatated on the Caribbean side. NOT the lagoon.
Ericthegreat
What is the nighlife like?3 answers
5 years, 69 months ago
Kiersten
There is one night club at the hotel, which was actually a lot of fun the first night but then we went 10 mins down the road on the bus to where all of the clubs and restaurants and shopping are and had a great time every night. Senor Frogs and The City were a lot of fun. Mandala Beach Club also looked like a good time.
Jeraldi
The disco is open daily 7pm-1 am, Terraza Cantina is open daily, 10am-1am, La Bamba Bar and daily, 10am-1am, Sushi Bar open daily, 10am-10:30pm, Beach Club Bar open daily, 10am-10:30pm, Isla Mujeres open daily, 11am-6pm. Bar, Daily, 10am-10:30pm and Ricon Del Café serving coffees and cocktails open daily, 10am-11pm.
LizCC
BAD. You cant even trust the cops, they rob you anytime they see you.
Ant89
is there a casino or one nearby3 answers
5 years, 63 months ago
usa
There is not a casino on property. For information regarding Casinos in the area, please call us at 1.800.915.2322.
SamCC
There is no on site casino but there is the Dubai Palace Casino located a couple miles away. Please keep in mind that the laws in Mexico with regards to casinos and gambling are constantly fluctuating so information may change.
CCGreg
No casino I wouldn't recommend going to any due to the dangers
Devaneys
No casino
EatLaughSmile
How to get to one hotel to the other2 answers
4 years, 60 months ago
Usa
For more information please call our beach experts at 1-800-915-2322.
CaitlinCC
Cab/Taxi (150 pesos one way) or City Bus R1 or R2 (10 pesos one way)
Ashley76
How do you get from the airport to the resort?5 answers
4 years, 58 months ago
Charlie
We here at CheapCaribbean.com sell roundtrip airport transfers that can be added on to your reservation. Or you can purchase a taxi service upon arrival. For more information and pricing on our transfers please call us at 1-800-915-2322.
CaitlinCC
The transfer is very easy; you can book it online directly at the airport web page , and they tell you what company is going to pick you up, we paid online $70 dlls per 4 people, roundtrip (airport-hotel-airport)
Adri0927
We took private transportation we booked through Cheap Caribbean - I would highly recommend it - worth the cost.
TheLeanOne
Numerous companies are available at the airport. We made our arrangements when we booked the trip. We used Amstar.
Femalemedic62
We used a transportation company that was included in our package. We had our transportation pick us up from the airport and it was arranged to drop us back off when we checked out.
laidback
How far are the rest of the Oasis hotels fron the Grand Oasis Palm?5 answers
I want to see iD I could get to vist at least one more Oasis
4 years, 58 months ago
Yoski
Oasis Palm is about a 20 minute drive to the Grand Oasis Cancun.
KristenCC
Grand Oasis Cancun is 12 km (7 miles) away from Grand Oasis Palm.
Ashley76
Ask Staff Member for a 1-day Voucher to Grand Oasis Cancun.
Grand Oasis Cancun is located 7 miles (12 km) away from Grand Oasis Palm
Ashley76
The Grand Cancun and others are a 15-20 mins bus ride away from the Oasis Palm
kams01
They actually offered transportation to and from the oasis Cancun you can visit for a 6 hour stay and enjoy their activities and amenities for the day.
laidback
do they eccapt debit cards and credit cards upon checking in?5 answers
What forms of cards are accepted upon checking in? Such as mastercard or visa.
4 years, 56 months ago
janedoe
Yes, this resort accepts debit/credit cards.
CaitlinCC
Yes they do.
AZGalaxie
Yes, they used our debit cards with no problems. Just make arrangements with your bank, by notifying them that you will be out of the country and be aware of the extra fees for using a debit or credit card out of the country.
laidback
Yes cards are accepted most places just bring cash for tips
Devaneys
Yes any major debit card.
MULEDICK
Can u use sauna and. steam room without extra charge2 answers
Can u use spa area with out treatment? Use sauna and steam room
4 years, 55 months ago
Minal
We were not able to locate any information regarding a sauna or steam room on the property. Please contact the hotel directly for more information. You may reach them by phone at: 1-800-446-2747, directly at: 011-52-998-848-7500, or via email at: info@oasishotels.com
BILLCC
We go all-inclusive with the black bracelet, which I assume is one step under VIP/timeshare bracelet and it was extra for us.
HuskerSquirrel
Are dinner reservations required at the hotel?4 answers
We are arriving on June 29th and would like to know if we need to reserve the restaurant that we would like to dine at that evening and for the remainder of our stay. Thank you.
4 years, 54 months ago
NY
This resort may require reservations be made for specialty restaurants upon check-in. For further details, please call us at 1.800.915.2322.
SamCC
No
Lucas25
There is only one restaurant that requires an reservation, which is called Carayes. You can make reservation in the morning at the reservation desk that morning (from 9am til it's booked)
vega0926x
They tell you that you don't have to make reservations but then they turn you away from the restaurant once they are done accepting people
Devaneys
Just one 5 star restaurant.
MULEDICK
Does this resort have water polo as an activity?4 answers
4 years, 54 months ago
EAC91
We saw nets in the water, but the pools were shallow (~4 ft) so it would not be true water polo.
Ixam
No
JohnfromChicago
They do not, but may have other pool activities offered.
TimCC
This resort does offer pool activities including volley ball, and aerobics. However they do not offer water polo.
CaitlinCC
swim up bar?10 answers
does this hotel have a swim up bar?
4 years, 52 months ago
Jessi
Yes
Missvetty
Yes, in the fun pool there is a swim up bar. If you tip them about a dollar they make your drinks really well and take care of you. The swim up bar closes around 1830.
Dan5280
There is a swim up bar nearby this resort.
TimCC
Yes. No frozen drinks, though - just mixed drinks and beer. This place was great!
TheLeanOne
Yes
Dorota
Oasis Sens has a swim up bar
Jasondmaguire
Yes
laidback
Yes they have one swim up bar and three non swim up bars
Devaneys
Yes
EatLaughSmile
Yes it's a great one
MULEDICK
Does every room come with a useable balcony?5 answers
Does every room have a balcony that you can go out and sit on?
4 years, 52 months ago
Jessi
No, my room did not have a balcony, but it had big windows.
Dan5280
No not every room has a balcony
LizCC
No balcony. :(
skierchick
No balcony
Devaneys
Yes I have a balcony
EatLaughSmile
Can you Bring your own drink cup7 answers
Do they allow you to bring your own drink cup? Some resorts let you bring your own cup that's bigger than the ones they serve you so you don't have to get as many refills.
4 years, 52 months ago
Jessi
Please contact the resort directly for more information, their international number is 01152 (to dial out) 998-848-7500.
TimCC
I don't know, never asked. Just order two every time. They didn't care.
wessue
You could by a "yard" cup - but we seemed to have no problem with the small cups they served. In fact, I think the yard cup would have been too much for us, though the college kids seemed to do just fine with them.
TheLeanOne
yes, we saw people with their own drink cups and the bars just filled them with whatever you wanted. They also sell big budda's in the gift shop
miltics
Yes they do.
Vacationer31
We brought our 32oz cups and had no problems getting beer and frozen drinks in them.
Jasondmaguire
Yes
jessny
Does this resort have tennis courts?3 answers
3 years, 46 months ago
AJ
Yes there are tennis courts at this resort.
CCGreg
Yes
kams01
Yes one which you have to reserve
Devaneys
room details (grand plus rooom)2 answers
what is the upgraded mini bar and the VIP lounge that you get when you book a grand plus room?
3 years, 42 months ago
shauna0172
Your mini bar will have an upgraded selection. The VIP lounge is a lounge/bar only open to Grand plus members. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
There is nothing VIP about this resort ... You pay more for these amenities but they give you the same as everyone else... This resort is awful
Devaneys
What is the student youth policy?2 answers
3 years, 36 months ago
Virginia
The student youth policy is as follows: Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round.
JeannieCC
The "adult" only areas were for 16 and older.
hjsphotography
Whats included in All INclusive ? at Grand Oasis Palm !!4 answers
I have heard of problems with 'All Inclusive' resorts that limit which restaurants and when and how many drinks etc.
2 years, 35 months ago
Massachusetts. USA
Meals and drinks are included, however some dining restrictions may apply. For example, food items such as lobster or steak may come at an additional charge and for alcohol it is usually just domestic brands that are part of the all-inclusive,
JeannieCC
You can eat and drink as much as you want! All entertainment was included and we even went on the Capt. Hook pirate ship party/lunch two hour cruise and tequila tasting that we did not have to pay for.
Honestandhappy
No issues with drink quantities- the GRAND Oasis customers had access to all restaurants. Bring dress clothes- it's worth it for some of the reservation-only restaurants!!!!
LuvForTravel
All of your meals and access to all restaurants are included. And all alcohol and non are also included. No stipulations
Bubby9299
Where do u keep your luggage if u have arrived early or have a late flight back?5 answers
2 years, 34 months ago
Jem
They hold it for you in the lobby.
CCGreg
The bellhops took care of the luggages until room became available and then had the luggages placed in the room.
BurtRenata
The bill was and keep it safe for you. Upon our arrival ready for another four hours. This case. The only way to go.
Ericthegreat
The bellmen will hold your luggage for you and give you a tag until your room is ready as soon as you get to the hotel.
Cuca1220
The concierge keeps all luggage for you- upon arrival and departure.
LuvForTravel
Is the all-inclusive liquor import alcohol from the US?2 answers
2 years, 34 months ago
Tiffany
They may have some imported alcohol, but they will have mostly domestic. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes but not beer.
MULEDICK
does all inclusive mean meals are included5 answers
I'm not seeing in information that meals are included in all inclusive vacations
2 years, 34 months ago
aveyshain
All-Inclusive means meals and drinks are included. However, dining restrictions may apply. Please contact the resort directly for details on the dining restrictions.
JeannieCC
Yes all meals are included. Very family oriented.
Beachin89
Yes. But there appear to be two connected resorts - Grand Oasis Palm and Oasis Palm - with slightly different meal options.
cobra46
Yes, meals are included.
MimiT
All meals are included
EbonyS37
what is the charge for internet in the room?3 answers
2 years, 31 months ago
usa
For internet pricing, please contact the resort directly as this can change at any time.
JeannieCC
2 devices are free, additional charge for additional devices
LuvForTravel
We had free internet on 2 devices. It was in our package.
MimiT
Please provide your hotel address?1 answer
2 years, 31 months ago
usa
The address for this resort is: Blvd. Kukulcan Km. 4.5 Sección C Lote 1, Zona Hotelera, 77500 Cancún, Q.R., Mexico
JeannieCC
It's a 15 min bus ride to downtown Cancun.
BeachSnob
not recommend
mexi1vacation
Is all good included?2 answers
2 years, 31 months ago
Palmdale
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
???
Gonzalez
don't know
mexi1vacation
No- the drinks and most food is included but the only activity is a kayak.
Kmich17
I know the drinking age in Mexico is 18. So 18 year olds are allowed in all clubs?4 answers
2 years, 30 months ago
Miss
Age can vary from club to club, for full details, please contact the club in question directly.
JeannieCC
Yes
Gonzalez
I don't think that there are not any clubs on the property. There are bars out on the pool area and in the restaurants.
MimiT
Yes and the casino
Surah
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Room Information
All rooms are equipped with all the amenities a family needs. Family rooms offer two conjoined rooms - one for parents and one for kids.
Perching on a comfy lounge chair on one of Cancun's favorite slices of white sands. Tranquil waves soothe you and are perfect for the kiddos.
The KiddO Zone is a 50,000 sq ft supervised kid's club - splash pools, kid-friendly restaurants, kid's beach club, playground & tons of activities.
Skip the check-in line and head straight to the VIP check-in and welcome lounge!
Getting pampered at the luscious Sensoria Spa. Every treatment is worth it. Spoil yourself!
What We'd Change
This family-friendly resort is all about families and kiddos, so if you're looking for a party resort with your friends, check out some of the other Oasis resorts.
Why You Should Go
You're a quick 30 minutes from the airport and close to downtown Cancun.
Pirate Adventures aboard the Captain Hook is fun for the entire family - treasure hunts, games & a pirate show.
Booking the Family room gives you adjoining rooms - one for parents and one for kids.
Certified in-room babysitters are available so parents can enjoy date nights like a romantic dinner, beachfront couples massage or hit the nearby clubs.
Available Amenities
Bar/Lounge
Beach
Beach Bar
Volleyball
Babysitting/Child Care ($)
Children's Activities
Children's Pool
Concierge Services
Conference Facilities ($)
Currency Exchange
Fitness/Exercise Room
Kayaks
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Playground
Swim-Up Bar(s)
Pool Bar
Swimming Pool(s)
Aerobics
24 Hour Front Desk
24 Hour All-Inclusive
Poolside Bar
Parking
Soccer
Medical Services ($)
Cigar Shop
Porter/Bellhop
Multilingual Staff
Snack Bar
Elevators
Audio-Visual Equipment ($)
Spa ($)
Yoga
Massage/Spa Treatments ($)
Dry Cleaning Services ($)
Squash
Sauna ($)
Steam Room ($)
Aqua Aerobics
Beach Volleyball
Restaurants
Sports Bar
Travel Agency
Tour Desk
Beach Towels
Pool Towels (complimentary)
Beauty Salon ($)
Evening Entertainment
Car Rental Available ($)
Gift Shop ($)
ATM/Banking ($)
Banquet Facilities ($)
Nearby Excursions & Attractions
Bars and Nightlife
Beach
Dining
Fitness Center
Golf Course(s)
Horseback Riding
Jet Ski Rentals
Kayaking
Marina
Mayan Ruins
Nightlife
Shopping
Spa(s)/ Wellness Center(s)
Tennis Courts
Watersports Rentals
Map of Local Area
Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been
carefully groomed into one of the most polished resorts anywhere.
Grand Oasis Palm
Blvd Kukulcan, Km. 4.5 , Hotel Zone
(770) 274-1821
Hotel Description
Grand Oasis Palm in Cancun: The Ultimate Family Resort
Life will be grand here with all of the fabulous Oasis perks you're expecting: endless epic entertainment, family-friendly activities and restaurants, plus a 43,000 sq ft area dedicated to kids with a fully-supervised kid's club, making this vacay the most fun for the little ones. And this getaway shines the spotlight on Mexican culture with dining, dancing and decor. Most important, the food is delicioso.
Exclusive, complimentary Grand Plus Perks available for all CheapCaribbean guests now through all of 2020:
Access to VIP check-in and welcome lounge with soft drinks & snacks
Preferred room assignment with an *even better* ocean view
VIP Grand Plus wristband
DINING
With a flare for celebrating Mexico, your dining here will feature a variety of Mexican-inspired restaurants - gourmet Mexican, Mexican fusion, and Mexican sushi fusion. Plus lots of kid-centric places for the little ones. Beach appetit.
Sisal
Type: International buffet with kids corner Hours: Breakfast, lunch and dinner, daily. Description: Informal
restaurant offering excellent buffets for breakfast, lunch and
dinner, all with an area designed specifically for kids.
Las Palmas Type: International buffet with kid's corner Hours: Breakfast, lunch and dinner, daily. Description: Variety of cuisines served buffet-style with indoor and outdoor seating. Dress code: Casual
Careyes (Adults-only) Type: Gourmet French-Mexican fusion Hours: Dinner, daily Description: Rated on TripAdvisor as one of the best restaurants in Cancun in 2018. A la carte restaurant, serving serving gourmet Mexican cuisine. Guests under the age of 16 are not allowed. Reservations are required. Dress code: Formal
Maki Taco Type: Mexican-Japanese fusion Hours: Lunch, Dinner Description: Consistently rated one of the top restaurants in Cancun on TripAdvisor. Reservation required.
Los Agaves
Type: Mexican Hours: Dinner, daily Description: Serving authentic cuisine that is sure to please, in a casual indoor setting. Dinner
reservations are required. Dress code: Casual
Havana Cigar Restaurante Bar (Adults-only)
Type: Tapas and delicatessen Hours: Lunch, daily Description:Small dishes made for sharing in a cool cigar lounge atmosphere. Dress code: Casual
Dos Lunas Type: International buffet Hours: Breakfast, lunch and dinner, daily Description: Variety of cuisines with indoor and outdoor seating.
Dos Lunas Terrace Type: Pizzas & pastas Hours: Lunch, daily Description: Delicious pizza and pasta dishes served in an outdoor setting.
La Bamba
Type: Fish and seafood Hours: Lunch and dinner, daily Description: Enjoy dining on a variety of seafood dishes, with indoor and outdoor seating.
Sushi Bar by Maki Taco Type: Mexican Sushi Fusion Hours: Lunch, daily Description: Sushi and more served in a casual atmosphere on
the terrace. Dress code: Casual
The White Box Type: Mediterranean Gastropub Hours: Lunch and dinner, daily Description: Award-winning restaurant and consistently rated on TripAdvisor as one of the best restaurants in Cancun. Guests under the age of 18 are not allowed. Indoors. Dress code: Casual for lunch and formal for dinner.
Los Agaves Type: Tacos and tortas Hours: Lunch, daily Description: Outdoor, light Mexican fare.
Isla Mujeres Type: Snacks and sushi at the beach Hours: Lunch, daily Description: Serving snacks throughout the day, outdoor next to the pool. Dress code: Casual
Pirates del Caribe Type: Kids-only food court Hours: Lunch, daily Description: Located in the KiddO Zone, kids can choose from burgers, hot dogs, chicken and more in an outdoor setting.
Restaurant reservations are made at the resort concierge desk. Restaurant hours and availability subject to change without notice.
BARS/NIGHTLIFE
The inventive bar tenders are ready to mix up whatever your heart desires. And, you've got 11 bars to try, including a Tequila Lounge. Salud, beach lovers.
Lobby Sports Bar
Open daily
Wet Bar
Open daily
Isla Mujeres Beach Bar
Open daily
Sisal Terrance Bar
Open daily
La Cantina
Open daily
Coffee & Me
Open daily
Sian Ka'an Beach Club (Adults-Only)
Open daily; Bali bed rental ($)
La Bamba Beach Bar
Open daily
Bar hours and availability subject to change without notice.
BEACHES AND POOLS
The lush, beachy shores here are ideal for lounging the day away - the waves are gentle (perfect for the kiddos.) Plus, you can spend your day at the epic freeform pool. Kids can also splash around in the shallow pool located in the KiddO Zone.
SPORTS/ACTIVITIES
Water
Kayaks
Water aerobics
Pool volleyball
Swimming
Land
Fitness center
Multi-use sport court
Aerobics
Yoga
Pilates
Zumba
Beach volleyball
INTERNET
Grand Oasis Palm offers Internet access for a small fee. Grand Ocean room guests enjoy complimentary WiFi (2 devices per room).
SPA SERVICES
Sensoria Spa offers a collection of exclusive treatments that incorporate ancient and modern techniques with certified organic products. Enjoy a full range of services designed to help you relax and get in touch with nature, surrounded by the incomparable beauty of the Mexican Caribbean.
Therapeutic massages
Body scrub and wraps
Facials
Beauty salon
Sauna and steam room
Temazcal: Mayan sweat lodge purification ritual
Couples treatments
Kids and teen treatments
Additional fees apply to spa services.
CHILD CARE
The fully supervised kids club (KiddO Zone) features 43,000 square feet of daily indoor & outdoor activities and entertainment, open daily from 9am-10pm for kids 3-12 years old.
Pools and splash zone with water slides, climbing iceberg and trampoline
Pirate adventures aboard the Captain Hook
Kid-friendly restaurants
Kids beach club
Playground with jungle gyms and bungee trampoline
Live entertainment
Daily indoor and outdoor activities
Arts and crafts room
Video game lounge
Resting room
Mini-whirlpool and splash area with mushroom fountain
Kids theater with movies
In-room, certified babysitters are also available for a small fee so parents can enjoy date nights like a romantic dinner, beachfront couples massage or hit up the nearby clubs.
ADDITONAL INFORMATION
Location
Grand Oasis Palm is located 30 min by car from Cancun International Airport
(CUN).
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card (American Express, MasterCard or Visa) may be required upon check-in for possible incidentals not
included in your hotel reservation.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.
All hours, fees, amenities, information and services are subject to change
without notice.
