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Grand Oasis Palm

Mexico - Cancun

Our Rating

4 Nights with Air from $1,149 All-Inclusive
Info Customer Reviews Questions & Answers

Life will be grand here with all of the aahh-some Oasis perks you're expecting: endless epic entertainment, family-frien ... More

Customer Rating 347 Reviews
Value
 
3.8
Service
 
3.7
Beaches & Pools
 
3.7
Dining Options
 
3.4
Room Comfort
 
3.7
3.6 out of 5
"Before buying this package I read all the reviews posted so I was a little worried about the hotel. Well from the moment I got there (11:00 am Friday) to the time we left (2:30 pm Thursday) I was treat..." – Pepe305
269 out of 406 (66%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
3.8
Service
 
3.7
Beaches & Pools
 
3.7
Dining Options
 
3.4
Room Comfort
 
3.7
3.6 out of 5
"Before buying this package I read all the reviews posted so I was a little worried about the hotel. Well from the moment I got there (11:00 am Friday) to the time we left (2:30 pm Thursday) I was treat..." – Pepe305
269 out of 406 (66%) customers would recommend this product to a friend.
The gorgeous beach Top view Morning at one of the pools That was our The beach My daily View Breakfast is served here! Great pool Awesome Pool Area A nice morning 6 am From our room The Crab House Beach was fabulous Infinity pool at Grand Oasis Riviera Maya View on our balcony looking out our window enjoying the time here Pool side --2013 View from Room at Grand Oasis Caribbean Resort View of the pool from our room, to the a little outdated pool and very small beach. One of the more chill bars at the resort The view from directly outside the hotel
All Customer Reviews
1-4 of 347 reviews. Sort by
November 30, 2019
Not what I expected

Let me start by saying this is my 4th trip to Cancun thru Cheap Carribean and I have always been satisfied. I’m not one to complain and my expectations are not very high-i never write reviews. You need to know the Grand Oasis Palm resort is geared towards families and children. There is no adults only section of the pool nor the beach, which we were expecting. The beach is awful. This resort is located next to a canal, so huge boats and traffic are constant at the beach. Many parts of the resort are under construction currently. The Grand Oasis Sens next door is completely under construction and although they will tell you when purchasing u can access everything at both resorts, you can’t because Oasis Sens is completely inaccessible. When u sit on the beach at the Grand Oasis Palm, the construction at Sens is directly behind u. Not an ideal beach experience when u combine that with the constant traffic of the canal—WHAT A JOKE!. The spa was advertising a 80 minute minute for the price of a 50 minute massage for $120 USD (RIDICULOUS) so we found a nice spa across the street for half the price. I thought this resort had two night clubs on it but apparently not-they REALLY need to make it more clear which Oasis resort has which amenities during booking because it gets confusing and is unclear. Read every fine line carefully in your booking . The VIP access literally only gave us WiFi, access to a safe, free dinner at the restaurants and access to a special area on the crappy beach. These things are typically included at any resort so having to pay extra for this was frustrating when I thought my VIP access was getting me an adults only VIP pool and beach section. We paid a lot more for this resort than the others Ive stayed in previously in Cancun that were much nicer, so I recommend u choose another resort. This rooms and facilities are old and not very clean. On top of everything, when we called Cheap Caribbean for assistance During the trip, it only made things more frustrating. It takes a very long time to get someone on the phone when calling Cheap Carribean and once you’re at your destination you’re pretty much on your own. They offered us nothing to resolve the issues and only caused more frustration and it was a complete waste of time calling.


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Overall Rating: 1
Value
 
1.0
Service
 
5.0
Beaches & Pools
 
1.0
Dining Options
 
3.0
Room Comfort
 
1.0
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From: St. Louis
Age: 35-44
Travel: 3-6 trips/year

November 27, 2019
Kids resort

Not what I expected. They should let guest know that this is a kiddy resort. Couldn’t wear my bathing suits because I felt uncomfortable. The restaurants were trash !!!!!! My room was good the only thing I like about the resort .... had to go elsewhere for everything


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Overall Rating: 3
Value
 
2.0
Service
 
4.0
Beaches & Pools
 
2.0
Dining Options
 
2.0
Room Comfort
 
5.0
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From: New York
Age: 25-34
Travel: 3-6 trips/year

August 4, 2019
Great Vacation

The resort space was beautiful and I had such a great and amazing time. It boasts as being a great family resort and, that it is. I went as a solo adult looking for relaxation and found it, after hours, after the hoard of kids went to sleep. Initially my room was not ready, but the concierge worked to get me into a room closer to the time of check in without delaying too much. The room comes equipped with water, soda, lots of beer, and a bottle of wine. I'm not a beer drinker, but the wine was ok. My transport company, Amstar did a great job of coordinating my catamaran trip with Cancun Adventure. The catamaran crew, I think our host's name were Maggie and captain Jose, were fantastic. Overall, this was the BEST vacation I have had in a number of years and I will be using Cheap Caribbean again in the future. Even, Sun Country Airlines wasn't bad AT ALL!!!

My daily View
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Dallas, TX
Age: 45-54
Travel: 3-6 trips/year

July 29, 2019
Okay

The food sucks for sure!! Very disappointing. Additionally the mini bar which is only( 3 or 4 beers and 1 bottle of wine) refilled every other day and only beer is replenished sucked. Best thing was the pool and beach. Water pressure sucked the toilet wouldn't alwaus flush and the shower wouldn't go on because low water pressure ughh. We were initially told we would be able to get a late check out which didn't happen, instead we waited in the check out line for an hour and a half as it was sooo busy with everyone else checking out. Not worth the all inclusive price.


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Overall Rating: 3
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
4.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: California
Age: 35-44
Travel: 3-6 trips/year

Room Information

All rooms are equipped with all the amenities a family needs. Family rooms offer two conjoined rooms - one for parents and one for kids.

Room Details

Grand
Hotel/Studio Unit Details

Grand Ocean
Hotel/Studio Unit Details

What's to Love

Perching on a comfy lounge chair on one of Cancun's favorite slices of white sands. Tranquil waves soothe you and are perfect for the kiddos.

The KiddO Zone is a 50,000 sq ft supervised kid's club - splash pools, kid-friendly restaurants, kid's beach club, playground & tons of activities.

Skip the check-in line and head straight to the VIP check-in and welcome lounge!

Getting pampered at the luscious Sensoria Spa. Every treatment is worth it. Spoil yourself!

 

What We'd Change

This family-friendly resort is all about families and kiddos, so if you're looking for a party resort with your friends, check out some of the other Oasis resorts.

 

Why You Should Go

You're a quick 30 minutes from the airport and close to downtown Cancun.

Pirate Adventures aboard the Captain Hook is fun for the entire family - treasure hunts, games & a pirate show.

Booking the Family room gives you adjoining rooms - one for parents and one for kids.

Certified in-room babysitters are available so parents can enjoy date nights like a romantic dinner, beachfront couples massage or hit the nearby clubs.

Available Amenities

  • Bar/Lounge
  • Beach
  • Beach Bar
  • Volleyball
  • Babysitting/Child Care ($)
  • Children's Activities
  • Children's Pool
  • Concierge Services
  • Conference Facilities ($)
  • Currency Exchange
  • Fitness/Exercise Room
  • Kayaks
  • Kids Club
  • Laundry Services ($)
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Playground
  • Swim-Up Bar(s)
  • Pool Bar
  • Swimming Pool(s)
  • Aerobics
  • 24 Hour Front Desk
  • 24 Hour All-Inclusive
  • Poolside Bar
  • Parking
  • Soccer
  • Medical Services ($)
  • Cigar Shop
  • Porter/Bellhop
  • Multilingual Staff
  • Snack Bar
  • Elevators
  • Audio-Visual Equipment ($)
  • Spa ($)
  • Yoga
  • Massage/Spa Treatments ($)
  • Dry Cleaning Services ($)
  • Squash
  • Sauna ($)
  • Steam Room ($)
  • Aqua Aerobics
  • Beach Volleyball
  • Restaurants
  • Sports Bar
  • Travel Agency
  • Tour Desk
  • Beach Towels
  • Pool Towels (complimentary)
  • Beauty Salon ($)
  • Evening Entertainment
  • Car Rental Available ($)
  • Gift Shop ($)
  • ATM/Banking ($)
  • Banquet Facilities ($)


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Fitness Center
  • Golf Course(s)
  • Horseback Riding
  • Jet Ski Rentals
  • Kayaking
  • Marina
  • Mayan Ruins
  • Nightlife
  • Shopping
  • Spa(s)/ Wellness Center(s)
  • Tennis Courts
  • Watersports Rentals

Map of Local Area

Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been carefully groomed into one of the most polished resorts anywhere.

Grand Oasis Palm

Blvd Kukulcan, Km. 4.5 , Hotel Zone

(770) 274-1821

Hotel Description

Grand Oasis Palm in Cancun: The Ultimate Family Resort

Life will be grand here with all of the fabulous Oasis perks you're expecting: endless epic entertainment, family-friendly activities and restaurants, plus a 43,000 sq ft area dedicated to kids with a fully-supervised kid's club, making this vacay the most fun for the little ones. And this getaway shines the spotlight on Mexican culture with dining, dancing and decor. Most important, the food is delicioso.

Exclusive, complimentary Grand Plus Perks available for all CheapCaribbean guests now through all of 2020:

  • Access to VIP check-in and welcome lounge with soft drinks & snacks
  • Preferred room assignment with an *even better* ocean view
  • VIP Grand Plus wristband


DINING

With a flare for celebrating Mexico, your dining here will feature a variety of Mexican-inspired restaurants - gourmet Mexican, Mexican fusion, and Mexican sushi fusion. Plus lots of kid-centric places for the little ones. Beach appetit.

Sisal
Type:
International buffet with kids corner
Hours: Breakfast, lunch and dinner, daily.
Description: Informal restaurant offering excellent buffets for breakfast, lunch and dinner, all with an area designed specifically for kids.

Las Palmas
Type: International buffet with kid's corner
Hours: Breakfast, lunch and dinner, daily.
Description: Variety of cuisines served buffet-style with indoor and outdoor seating.
Dress code: Casual

Careyes (Adults-only)
Type: Gourmet French-Mexican fusion
Hours: Dinner, daily
Description: Rated on TripAdvisor as one of the best restaurants in Cancun in 2018. A la carte restaurant, serving serving gourmet Mexican cuisine. Guests under the age of 16 are not allowed. Reservations are required.
Dress code: Formal

Maki Taco
Type: Mexican-Japanese fusion
Hours: Lunch, Dinner
Description: Consistently rated one of the top restaurants in Cancun on TripAdvisor. Reservation required.

Los Agaves
Type:
Mexican
Hours: Dinner, daily
Description: Serving authentic cuisine that is sure to please, in a casual indoor setting. Dinner reservations are required.
Dress code: Casual

Havana Cigar Restaurante Bar (Adults-only)
Type:
Tapas and delicatessen
Hours: Lunch, daily
Description:Small dishes made for sharing in a cool cigar lounge atmosphere.
Dress code: Casual

Dos Lunas
Type: International buffet
Hours: Breakfast, lunch and dinner, daily
Description: Variety of cuisines with indoor and outdoor seating.

Dos Lunas Terrace
Type: Pizzas & pastas
Hours: Lunch, daily
Description: Delicious pizza and pasta dishes served in an outdoor setting.

La Bamba
Type: Fish and seafood
Hours: Lunch and dinner, daily
Description: Enjoy dining on a variety of seafood dishes, with indoor and outdoor seating.

Sushi Bar by Maki Taco
Type: Mexican Sushi Fusion
Hours: Lunch, daily
Description: Sushi and more served in a casual atmosphere on the terrace.
Dress code: Casual

The White Box
Type: Mediterranean Gastropub
Hours: Lunch and dinner, daily
Description: Award-winning restaurant and consistently rated on TripAdvisor as one of the best restaurants in Cancun. Guests under the age of 18 are not allowed. Indoors.
Dress code: Casual for lunch and formal for dinner.

Los Agaves
Type: Tacos and tortas
Hours: Lunch, daily
Description: Outdoor, light Mexican fare.

Isla Mujeres
Type: Snacks and sushi at the beach
Hours: Lunch, daily
Description: Serving snacks throughout the day, outdoor next to the pool.
Dress code: Casual

Pirates del Caribe
Type: Kids-only food court
Hours: Lunch, daily
Description: Located in the KiddO Zone, kids can choose from burgers, hot dogs, chicken and more in an outdoor setting.

Restaurant reservations are made at the resort concierge desk. Restaurant hours and availability subject to change without notice.



BARS/NIGHTLIFE

The inventive bar tenders are ready to mix up whatever your heart desires. And, you've got 11 bars to try, including a Tequila Lounge. Salud, beach lovers.

Lobby Sports Bar
Open daily

Wet Bar
Open daily

Isla Mujeres Beach Bar
Open daily

Sisal Terrance Bar
Open daily

La Cantina
Open daily

Coffee & Me
Open daily

Sian Ka'an Beach Club (Adults-Only)
Open daily; Bali bed rental ($)

La Bamba Beach Bar
Open daily

Bar hours and availability subject to change without notice.


BEACHES AND POOLS

The lush, beachy shores here are ideal for lounging the day away - the waves are gentle (perfect for the kiddos.) Plus, you can spend your day at the epic freeform pool. Kids can also splash around in the shallow pool located in the KiddO Zone.

SPORTS/ACTIVITIES


Water

  • Kayaks
  • Water aerobics
  • Pool volleyball
  • Swimming

Land

  • Fitness center
  • Multi-use sport court
  • Aerobics
  • Yoga
  • Pilates
  • Zumba
  • Beach volleyball

INTERNET

Grand Oasis Palm offers Internet access for a small fee. Grand Ocean room guests enjoy complimentary WiFi (2 devices per room).

SPA SERVICES

Sensoria Spa offers a collection of exclusive treatments that incorporate ancient and modern techniques with certified organic products. Enjoy a full range of services designed to help you relax and get in touch with nature, surrounded by the incomparable beauty of the Mexican Caribbean.
  • Therapeutic massages
  • Body scrub and wraps
  • Facials
  • Beauty salon
  • Sauna and steam room
  • Temazcal: Mayan sweat lodge purification ritual
  • Couples treatments
  • Kids and teen treatments
Additional fees apply to spa services.


CHILD CARE

The fully supervised kids club (KiddO Zone) features 43,000 square feet of daily indoor & outdoor activities and entertainment, open daily from 9am-10pm for kids 3-12 years old.
  • Pools and splash zone with water slides, climbing iceberg and trampoline
  • Pirate adventures aboard the Captain Hook
  • Kid-friendly restaurants
  • Kids beach club
  • Playground with jungle gyms and bungee trampoline
  • Live entertainment
  • Daily indoor and outdoor activities
  • Arts and crafts room
  • Video game lounge
  • Resting room
  • Mini-whirlpool and splash area with mushroom fountain
  • Kids theater with movies

In-room, certified babysitters are also available for a small fee so parents can enjoy date nights like a romantic dinner, beachfront couples massage or hit up the nearby clubs.



ADDITONAL INFORMATION

Location
Grand Oasis Palm is located 30 min by car from Cancun International Airport (CUN).

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card (American Express, MasterCard or Visa) may be required upon check-in for possible incidentals not included in your hotel reservation.

Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.

Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.



All hours, fees, amenities, information and services are subject to change without notice.
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