Grand Oasis Cancun

Cheap Caribbean planned and assisted us for this whole vacation. The staff and accommodations were excellent. The two tours we went on were fabulous. The food was "OK" - but the best food was when we went on the tours and when we taxied to Bubba Gumps! I would recommend the resort - the staff were excellent, fun and the room was very comfortable. (I heard if you get the black wristband the food is much better!!)

Place was great! Make sure when you book you understand that there are 3 tiers for this hotel, grand, grand plus and pyramid. Grand being the cheapest and least cool. Grand plus is what we got, (without knowing) better check in lounge etc. pyramid is the black wrist band. You can go everywhere. Also, DO NOT care to request the honeymoon package. We were on ours, I sent paperwork confirming it, emailed a month before and here is what I got: * a towel swan and rose petals (cute) * a tiny plate w/ 3 old apples in it (fruit plate) *waiting in line at car rental and later (3 HOURS later) find out because we booked it thru cheap Caribbean that offer wasn’t valid *a romantic dinner at the beach turned out into a “wait in line at the wrong restaurant (that the manager wrote on our voucher) than to the correct restaurant, wait in line some more, food took forever, I was crying by that point. Not romantic at all, we left without eating. Make sure you bring a couple of different pairs of shoes. Be prepared to walk miles on concrete floors looking for: a restaurant without a line, a bar that you can drink on and a place you can get a clean swimming towel. Overall great place, but come prepared. It’s like a cruise ship on land.

Nice clean and beautiful place, wish they have more options for vegetarian food.

This resort had excellent beach access with beautiful & clean beaches. The pool was large & well-maintained but the water was too cold to swim in. This was a huge disappointment to our 6 year old who was most looking forward to swimming on vacation. She did get in the pool for a little bit but was shivering & her lips were actually blue. The ocean was warmer but the waves were pretty strong so swimming was not an option. We were able to make sand castles on the beach. There were no people trying to sell you things there like on a lot of beaches. The dining options at this resort were not great. The food was mediocre at best. You could not make reservations for dining so had to wait in line for sometimes over an hour just to get poor service & low quality food. At one location I ordered an antipasta salad and when I finally got it, it was literally a small bowl of olives with vinagerette dressing on top. I was hungry my whole vacation. Your best option is to go to the buffet for every meal as there are more choices even though the food is often cold. There is also a coffee shop on location that you can get food & snacks such as muffins and bread throughout the day when other places are closed. Our room smelled horrible. I can only describe it as sewage-dirty mop water-stale smoke all combined. We slept with the balcony door open because the smell was so awful. Because of this, we did get bit by some mosquitos. The shower was designed so that it only has half a glass door on it. Water spilled out all over the bathroom floor so I was constantly cleaning the bathroom on my vacation. The resort did have a nice coy fish pond where you can feed the fish. There were also beautiful peacocks around. Hammocks were placed around the resort which gave my little one something to do while waiting to get into dining areas. Nightly entertainment was offered but seating is extremely limited. Get there early if you want to see anything. Check-in could have been better. There were only 2 people checking in guests. The employee was very pleasant and helpful once we got to her but it took quite a while to get there. No system was implemented as other guests cut in front of everyone else which was frustrating. People were trying to sell us excursions in the lobby before we were even checked in which was a little overwhelming. Some of the workers were very rude while others were extremely helpful and nice. Transportation to/from airport was fine. This resort is about 15min from the airport. Overall, I would not return to this resort but we did like the beach. We may look at another resort around this location because the beach was beautiful. We made the best of a frustrating experience and will not be going back.