Grand Oasis Cancun

I arrived around 9pm Monday night and was checked in promptly. It took a little maneuvering to find my room as the resort is large and it was dark out. When I checked into my room the TV was not working and the phone also did not work properly. The worst part was the smoke detector outside my room that needed a battery and chirped all night. I reported it on Tuesday (twice) but it was not repaired until Wednesday afternoon. It is one of the most annoying sounds if you have never experienced it. Food was average for an all inclusive and the pool was clean as was the beach

We complained about our air conditioning not working a total of 3 times. The issue was never resolved. There are not enough people working the counter for check-in or general concierge assistance. We waited in line for 45 minutes just to have one of the room keys reprogramed before we just gave up. The food at the buffets was not very good particularly at breakfast. with the exception of a huge water bug found in the bed with us one night, the room and resort was kept exceptionally clean. The staff was mostly very friendly and helpful with the exception of the poor staffing at the front desk.

This was pretty much what i expected. As a last minute, solo traveler, it worked well for me. Pros: I was given a beach front room (didn't pay for it), the staff was friendly, resort was clean, there were many different restaurants/bars. Cons: There was always a line at the pool bars, the food was not good, even though there are many options. slow check-in/out, The main lobby was always hot and didn't care for the scent inside. I read many reviews about numerous complaints, but it turned out most people just don't read information provided. For example: The card in the room tells you the mini bar will be restocked every two days. The website says that wifi is an additional charge. All in all. You get what you pay for.

This all inclusive resort was supposed to be rated as one of the top. Unfortunately, I did not experience that during my stay. The workers at the resort were not very friendly, most of the areas where you dine did not have working A/C. The room service did not clean our room on one of the days. Also, the main lobby area echos throughout the rooms, at 3, 4, 5 and even 6 am we would hear drunk people screaming and fighting downstairs. If there was a word I could use to describe this resort it would be disappointing. I was looking for luxury and cleanliness and this was not that. The beach was beautiful, but of course that’s Cancun, the cabanas were dirty and areas would shut down at 5 pm like the beach bar and grill and certain services so then you weren’t able to grab drinks while at the beach... Also, the food options were awful! You’d think that in Mexico you would have Mexican cuisine as an option anywhere, well sadly I did not have any Mexican food during my stay. Just definitely not what I was expecting for my trip.