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InfoCustomer ReviewsQuestions & Answers
Grand Oasis Cancun won the 2018 Noble Beach Prize for Best Beach-o-tainment!
This rockin' resort is epic fun. Not onl
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Grand Oasis Cancun won the 2018 Noble Beach Prize for Best Beach-o-tainment!
This rockin' resort is epic fun. Not only will you be able to lounge on one of the prettiest and largest beaches in Cancun, but the resort has so much to offer. Vegas-style shows, concerts by internationally renowned artists, DJs and tons of entertainment, including Cancun's only casino in a resort, the full service, multi-level, Red Casino. You will also find 17 restaurants featuring flavors from around the world, and 20 bars that are ready to serve up all your favorite cocktails. It's the perfect beach destination that gives you a little bit of it all. It's family-friendly, all-inclusive experience where you can find fun for everyone.
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"I must admit I was very hesitant to stay at the Grand Oasis after reading some of the poor reviews but this place was great. The grounds, the rooms, the service, the beach, the entertainment, and the f..." – YogaLover
814 out of 1,588 (51%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
3.4
Service
3.1
Beaches & Pools
4.0
Dining Options
3.0
Room Comfort
2.9
"I must admit I was very hesitant to stay at the Grand Oasis after reading some of the poor reviews but this place was great. The grounds, the rooms, the service, the beach, the entertainment, and the f..." – YogaLover
814 out of 1,588 (51%) customers would recommend this product to a friend.
All Customer Reviews
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November 12, 2018
Loved the Resort
Best Resort I have ever been to. The grounds are amazing. And they put alot of effort into maintaining the grounds. Restaurants were awesome food and drinks were great beach front was great. However our room was not. First day there they had to come and do repairs on the bathroom. Second and third day there we had no hot water they had to turn it off. Next day we got woke up to banging in the next room as the ceiling had fallen in and they were repairing it. We had to ask for our room to be cleaned and clean towels. Just need for the hotel to do some up grades and better service.
This hotel is a great value hotel. The resort is huge with many dining and entertainment options. It might not be a 5 star hotel but for the value it was great. If youre looking to have a great time on vacation this is the resort for you. I wouldnt recommend this resort to families with small children as it is a bit of a party place.
Room was nice. Pool was cozy, the beach didnt have adequate beach lounge. They has beds and when beach lounges were available you couldn't have them near the water. There was a flag pool about 30feet from the water and u couldn't put the chair past that.
Alcoholic drinks were very weak. Stick to the beers. Lines were long for the food and there was only 1 place to eat breakfast.
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114 questions, 511 answers.
Grand Oasis Cancun3 answers
Where are the SENS VIP rooms located? Will I get a black bracelet if I paid for sens vip all inclusive?
6 years, 82 months ago
Michaela77
These rooms have a view of the Caribbean Sea or the Nichupte Lagoon.
KellyCC
THE VIP ROOM IS LOCATED IN THE MAIN LOBBY ANYONE WITH A BLACK BRACELET IS ALLOWED THERE
SKITTLES1
Not sure about SENS, but you get the black bracelet at the Grand Oasis Cancun and can use it at the SENS. There are places at the Grand Oasis that only black bracelet wearers can get in.
theebomb405
Student/Youth Policy4 answers
I keep seeing this Student/Youth Policy at different resorts and am slightly confused on the policy...my boyfriend and I are planning a romantic, fun get away to Mexico...this is not a spring break trip and we are travelling just us 2. However we are 22 and 23 years old.. does this mean we can't stay here or is it just large groups of under 25 year olds?
6 years, 80 months ago
minnesnowta
For any resort that states a student/youth policy, even if there are only 2 travelers checking into the resort, if you do not meet the minimum age set by the resort, they reserve the right to cancel your reservation prior to travel, or reserve the right to deny you check-in at the resort.
KristinCC
I just came back from Grand Oasis Cancun and we did not have to pay the $25. We are both 24 years of age. I believe it is only during certain times of the year you need to pay that fee.
cam11616
I'm not sure about that one. I didn't see any policies concerning that, but then again I'm 44. I did see a lot of young people that didn't appear to be with their parents. I would think that you are ok, but one phone call to the resort should confirm that.
theebomb405
Yes you can stay here, BUT make sure you book in the GRAND OASIS where it's quieter (try to request the Paramid building). The other package such as regular Oasis attracts the crazy, partying springbreakers.
wlmich
I just booked pyramid sunset room, Do I get all inclusive for ALL? I keep seeing people talking about black bracelets?8 answers
6 years, 79 months ago
HUntsville, Tx
Unfortunately, we are not advised what color bracelet will be distributed at the resort.
MariaCC
You would need to book 'Grand Oasis' rather than just the 'oasis'
Holdoll19
yes- they give you a black bracelet so they know you are all inclusive
monag
If you booked the Grand Oasis you will get a black band. You can go VIP but from what I could see while at the resort it was not worth it.
trailbosss
Grand Oasis is the only place you want to stay at at this resort. It's all inclusive with a black bracelet given for full assess to every restaurant on resort (where Oasis you only have assess to 3 restaurants). Also being extremely respectful to staff gets you great things like walking up to 3 different restaurants on 3 different nights without reservations and getting seated. Tipping is appreciated and goes along way.
kwa1976
Black bracelet is for Grand Oasis. Oasis gets purple one and not everything is all inclusive for them. Although you pay extra for premium alcohol.
Mool
I had a black bracelet which meant it was all inclusive.
Traveler41
the black bracelet allows you access into the v.i.p lounge located on the lobby floor which has a late night bar,and about 2 restaurants that you wouldnt be able to get into with standard room purple bracelet....
abraham
what kind of beer is served as part of the all-inclusive?6 answers
6 years, 73 months ago
OH
While specific brands may vary, a selection of domestic (Mexican) and select international alcoholic beverages are available.
KateHCC
There were mini fridges in the room as part of the "all inclusive" resort they claim to be with 2 Sol beers when we arrived. We called for room service for more, to be told we were only allowed 2 beers per day in the room......All inclusive? I don't think so.....MOON PALACE all the way, any PALACE resort for that matter.
oasisagain
Dos X and SOLE? very good, and cold, on tap!
baseball17
SOL, and DOS Equix.
JTKI
Corona and Dos XX. Ran out of Corona while there. Not a big beer drinker but overall not bad.
Rcagg
They have Sol in-room for you, if you leave a note they will leave more Beer and less Soda. ;)
YogaGIrl825
Does the hotel offer a free shuttle to/from the airport?6 answers
Also, is the beer in bottles or cups?
5 years, 72 months ago
Bonni ;-)
Airport transfers are not included. The hotel is 25 minutes from Cancun International Airport
KellyCC
No free shuttle, i advise you book the round trip hotel transfer thru cheapcaribbean.com and no taxi's allowed to wait at the airport. And the beer comes in cups, no bottles. If they see you with a bottle, they bring you a plastic cup. Probly so all the drunks dont cut themself with the glass lol
Handro214
If you choose you can buy the transfers or purchase there. Also, the beer and drinks are served in cups.
Traveler41
No free ride and everything is in plastic cups.
theebomb405
No to the shuttle question. ? for the beer.
wlmich
The beer is served in cups!
Roxey
What cocktails are included with the grand oasis all inclusive?6 answers
5 years, 72 months ago
Ny
Unlimited domestic and select international alcoholic beverages, including house wines.
KellyCC
They had captain morgan but it did not taste like captain. Who knows what they put in the bottle. And that was only available at the bar by the beach or pool, we did not see it anywhere else. Lets just say, complete disappointment on the drinks. Oh, they offered the drink of the day, which was an amaretto stone sour or an electric lemonade, but I remember when I was 18 at a party and was afraid to drink a real man's drink.
oasisagain
ALL
Tony1970
Most are included with the exception of top shelf, Red Bull and a few others.
Traveler41
Everything that you can think of! They aren't loaded with alcohol, but they will give you as much as you want in a drink and will give you straight shots also.
theebomb405
Yes
wlmich
All cocktails/beer/wine are included however it is all 3rd shelf (very watered down)
Volley
Do you have any connection from Nigeria or Africa for flight2 answers
I am a Nigerian based in Nigeria
5 years, 71 months ago
Nigeria
Our website will only show US or Canada based flights. If you are from outside of those areas and wish to use our site, you will be responsible for finding your own flights to either the US or Canada and then building your own package from there. If you require further assistance, please call 267-895-5161 and speak to one of our Beach Experts.
KateHCC
no
ahodge
access to what is included6 answers
before i book for the 849$ for the travel dates of 1/4- 2/14 what do i need to no ? do i have acess to any where on the resort and if no what restrictions do i have? how many resturants and which ones do i need reservations for? is transportaion for me and my husband included in the 849? and what is the beach like, is topless sunbathing permitted?
5 years, 71 months ago
ar
For the specific pricing for your travel dates and departure city, you would be best to enter all of oyur travel information into our system and it will quote you the most up to date pricing. Transfers are not included but you can add them to your reservation for an additional cost. For further information on exactly what is included with your reservation/all-inclusive package, please check the resort's page on our web site as it will list all of the inclusions.
KristinCC
I didn't know about the upgrade to the "Grand" status but it was well worth it for $115 for three people. It allowed us to use all the services and eat at all the locations.
There is a long wait to book your reservation for any of the good, inclusive restaurants so make sure you go early and do it at least a day in advance.
drjen
Didn't see any topless women for sure. You get to go to all of the places at this resort and you can even go to places at the sister resort. We didn't even leave this one. Plenty of places to eat and drink. Airport shuttle is extra, but cheap and available online thru CC.com
theebomb405
Only the GRAND Oasis offers unlimited access to ALL of the bars and restaurants (17 restaurants - although some are actually snack bars). Airport transfers cost extra through Cheap Caribbean. We paid for private transfers so we didn't have to make stops at other hotels ($25 per person - well worth the $). Beach was beautiful. I think topless is allowed on all public bbeaches in Mexico, although I didn't see anyone topless on this trip.
wlmich
Cheap Caribbean utilizes Olympus Tours. Yes, transportation to and from the hotel is included in your package. As a single traveler, I am always concerned with my safety. When I exited the airport, Olympus Tours - Bright Orange Vest- were right there waiting. I did not have to find them they were literally calling my name. There are no restrictions to any restaurant on the premises. If you want to have a quiet dinner for two you simply make a reservation. There are so many buffet style restaurants located in the main pyramid and all over the grounds, you won't want to bother. The beaches are vast, clean, quiet, safe and secure. You can sun bath topless but keep in mind children are present.
Wendellbrnx
if you book the GRAND OASIS you have access to all the other oasis restaurants and pools and everything else they give you a black bracelet, but if you book with the other oasis hotel that is not the grand then you have restrictions. you have to make reservations to restaurants the day before and you have i think 18 to choose from and you can make as many reservations as you want i made 3 in one day :) i like to see what they have to offer
the food is actually pretty good but small portions but you can order more than one plate
the beaches are beautiful but i didn't see topless
i included the transportation in my package at the end before i paid it will ask you if you need transport and it will give you prices i think its like 40$ pp
RachelDlcruz
Is there an Adult Pool or section?7 answers
Is there an adult pool or section either at the pool or on the beach? and can you go topless?
5 years, 71 months ago
Utah, Usa
This resort does not have any adults only sections and typically in this case topless sunbathing is not allowed but please check with the hotel upon arrival.
KellyCC
There is an area where there are mainly college kids. The other side has families. I do not know if there is a topless beach but there was a topless sunbather laying by the pool that was not bothered.
MichaelMI
Did not see anyone topless the week we were there (1-24 to 1-31) The pool is so massive kids are no problem. Facing the ocean from the main building the left is the younger, louder, noisy side. Right is more subdued
OddJobAl
There are a few different pool areas. One pool area caters more to a younger adult crowd -- DJ, loud music, swim up bar. The pool area where we spent our time was a bit older, but also there were children as well. Swim up bar.
Jake65
The pool is normally open to all kids and adults.
So there is no separation as to an adults only section.
Berto
There is a "party section" for the younger crowd if you want to call it that and I did see one person topless at the beach although I cannot say I know if it was actually topless.
Traveler41
On the Grand side, there are families and children. Over on the Oasis side I did see a few people topless but am not sure if it is actually allowed.
Widge
what package do you select for the black vip bracelet?8 answers
we want to book the all inclusive with oasis grand and we want access to everywhere; from what i'm reading on these pages i need a black bracelet for that. i wasnt sure if that just came with the oasis grand or if it is something extra
5 years, 70 months ago
ohio
Booking at a Grand Oasis, rather than an Oasis, property will allow for more access to the amenities the resort offers; however, we recommend speaking with the resort directly to confirm the color they use for each section and if this varies between the room category.
LaurenCC
It comes automatically when you choose Grand category of hotel stay. Not included in regular Oasis stay but you can upgrade once you arrive if you didn't book in Grand Catagory.
Patricknyc
You definately want the black braclet !
fishhead
If you book at grand oasis you get everything if you book at another oasis you dont.
Tony1970
staying at Oasis Grand gives you the black bracelet
lmitch8721
You need to go to Grand Oasis Cancun
Ramona1234
We had black brackets and we just booked the all inclusive option.
Wayne711
Grand Oasis
wlmich
Our bracelets were clear. We had access to everything. I was told we would get black bracelets. Upon arrival the black was lower than the clear.
Justgirls
What's the difference in the rooms between the Beach front room & the Pyramid? I understand the Pyramid is in a different building but what else?7 answers
5 years, 69 months ago
pg
Each room category displayed on our website contains a link which offers further information of that specific category's description.
MariaCC
The beach front rooms in the building closer to the ocean are a couple hundred feet closer to the water and look right onto the beach and the sea.
Cancunster
Pyramid rooms are about 35% bigger but they do not offer the same view as the towers 1 and 3. If you are a party person, tower 1 is for you as it is near all the stage and music late at night. If you are looking for a quiet room, tower 3 is for you. The puramid tower is oce but is ocean view to the best where towers 1 and 3 offer smaller rooms but are truly real beachfront and not only beach view.
Nathahari
The pyramid rooms are bigger and newer. The ocean front rooms are small, but the view is wonderful.
Lovethesand
I think the buildings that house the beach front rooms are quieter. I didn't stay in the pyramid (I had beach front) but they do shows there at night and it got very hot and was loud when they were performing. A lot of spring breakers might also stay in the pyramid but I can't confirm that based on my stay.
jgrace31
The pyramids rooms are 30 times better
Ania12
Beach front hotels are full of low budget rooms and are typically located in the noisier area of the hotel.
The pyramid rooms are the more upscale and there are in a central location for all restaurants.
My opinion go with the pyramid hotel rooms, my wife and I went there and we were very please with the service.
Berto
We stayed in the Pyramid. I felt like it was a much farther walk to get to all the activities and there is only one elevator which was on the other side of the hotel and we were on the 5th floor.. After we got to the room I went back and requested a room by the beach but they would not change our room.
FUNINTHESUN21
Are the fishing activities expensive?3 answers
My husband is not a beach person. The only thing I can get him going with me is fishing.I would like to know the 3 days fishing expenses.
5 years, 68 months ago
Independence MO USA
Pricing for fishing excursions vary based on which excursion you want. For more information and pricing please call us at 1-800-915-2322.
CaitlinCC
Your best bet is to add a deep sea fishibg package when you buy your trip. I belive there are several to choose from, and they look fun by the way. If not you will have people at the hotel to book the extras for you. If ordered through CheapCaribbean they set it up with a third party tour group for you and all you need to do is meet with that companies represenative at your hotel. Very easy do do.
Saber39
I just came back from Cancun and went fishing for one of the days. It's usually starts around $100 per person to deep sea fish for 4-6hrs. More hours more money. It's usually cheaper for more people too. We had a family of 6 so we were able to buy out the boat for ourselves for about $520. Be prepared for a very rocking boat. There were big waves. 4 out of the 6 members of my family got seasick within the first hour.
Jezika
transportation to/from airport8 answers
Is there transportation provided by Grand Oasis or should I expect to make this an additional cost?
5 years, 68 months ago
NWIndiana
This resort does not provide transportation. However we do offer round trip airport transfers for an additional cost. For more information and pricing please contact us at 1-800-915-2322.
CaitlinCC
No transportation is provided by the hotel. You can expect to pay about $30 in taxi fare to go from and to come back to the airport. Nath :)
Nathahari
Transfers are additional costs. We paid extra for airport service and nearly didn't make our flight home because they were late.
pete14
You need to make your own transportation. I used Olympus Tours
Lovethesand
You can rent a car or taxi or book it before you go with a transport service
Wayne711
There is no ground transportation provided by the hotel. Its best to have this set up before you get to Cancun.
JPar02
This is an additional cost.
Traveler41
Additional, about $20.00 per person on this site. It is an add on at the check out process.
theebomb405
Is smoking allowed on property or in room?8 answers
5 years, 67 months ago
nebraska
Outside only
AdvidBeachLuvr
Yes
RIvacagroup
Most resorts do have designated outside areas in which are allowed for smoking.
MariaCC
smoking was allowed on the property. I don't believe smoking was allowed in the buildings.
Jake65
Saw people smoking all over the resort - I'm a non-smoker so I cannot comment on the rooms.
ecm12345
Cigarette butts are all over, even where the children play.
sandb06
Everywhere. I don't care for people smoking and dumping ashes in the pool, but there were idiots there doing it.
theebomb405
They do have smoking rooms , you have to request them and smoking is allowed anywhere outside. but, not the clubs.
FUNINTHESUN21
There is smoking ...but not in restaurants.
Albiguns
Is Biodegradable sunscreen a requirement?6 answers
If we do not go into the ocean, is normal sunscreen allowed ?
5 years, 67 months ago
GregB
Please contact the hotel directly for information on resort policies. You may reach them via email at: info@oasishotels.com or by phone at: 1-800-44-OASIS ext. 808.
BILLCC
Only in the areas were you snorkle with fish.
wmphotos
I used normal sunscreen. They asked us not to apply any before scuba diving, but that was the only time anything was mentioned about it.
theebomb405
no it should be at least 70.
joyced
Biodegradable sunscreen is not a requirement in the pool or the ocean
Runnergrl
Regular sunsreen is allowed at the resort but biodegradable is required for some of the tours like the eco-parks. We went to RIO SECRETO (underground caves) which was AMAZING. No body lotions, sunscreen, oils etc... are allowed which can harm the envirornment.
wlmich
Is there shopping around or in this resort?7 answers
Usually some resorts have their own shops or a market place outside. I was wondering if this resort had any?
5 years, 64 months ago
Sabrina
The resort is approximately 30 minutes from the downtown Cancun area.
CoryCC
Yes, Sabrina there is a quaint shop located in the Hotel Atrium but the prices are ridiculous. If you really want to get the most for your money, the shopping area is only a bus ride away. I could not believe it. You catch the bus directly in front of the hotel. You pay $1.00 as you board the bus. The bus #R2 will take you directly to Market Place 28. It's about a 25 minute ride but enjoyable. At 28 Market Place you have several vendors selling everything. If you want to shop, Gucci, Prada or Luis Vuitton there is a upscale mall that prior to Market 28 which is to die for. The return bus runs every hour on the hour and will take you directly back to the hotel. Have a safe trip
Wendellbrnx
Yes there is one store but all is very expensive and the lady who works there is very rude. You can take a local bus or rent a car to go to the mall. Many folks did but I did not care to venture away from the resort.
Rcagg
One shop in hotel and its kind of expensive. A few stores about a block down. Best bet is to take the bus to shopping area. Cost is $1 and gets you there quickly.
Jokristy
not really any shopping at the resort but shopping mall within 5 minutes ride the local bus for a dollar . great deals there
bdaybeachbum2013
There were a few small hotel souvenir shops. We took the bus into town, its only 8 pesos (1$) per person and they will take you any where you want to go. We went shopping in Wal-Mart, market 28, and by Coco Bongos was a lot of nice shops. Some of the buses were air-conditioned too..
FUNINTHESUN21
There are 2 shops @ resort and a marketplace close by (Ride Bus to get there $1 each way).
There are restaurants & XOXO stores within walking distance.
Albiguns
Bringing a DVD player3 answers
If I bring a small DVD player with the necessary cables, would I be able to hook it up to the TV? I know some hotel TVs don't offer outputs. Hoping someone knows about the units here. I'd rather bring my small, cheap DVD player than my big, expensive laptop since I only want to watch movies.
5 years, 62 months ago
LisaLisaLisa
For more information about bringing a DVD player to the resort you will have to contact them directly. Here is their contact information:
1-800-44-OASIS, ext. 808 to 818.
or e-mail: customerservice@oasishotels.com
Thank you!
LizCC
No hook ups
SAMToledo
They have flat screen TV's so you will be able to hook up a DVD player
Roadglide
how late are the bars open on the resort?3 answers
4 years, 60 months ago
dave
The hours of the bars are below however they are subject to change:
VIP Lounge/Bar
Luxury bar. Daily, 10am-10pm.
Fountainebleau
Luxury Bar. Daily, noon-midnight.
Tequila and Mexican Bar
Luxury bar. Daily, 11am-10pm.
Scirocco Terrace Bar
Inside bar. Daily, 10am-5pm.
Sports Bar
Inside bar. Daily, 10am-midnight.
Barlovento Terrace Bar
Inside bar. Daily, noon-midnight.
Cocoa Beach Bar
Outside bar. Daily, 10am-5pm.
Sarape Wet Bar
Outside bar. Daily, 10am-10pm.
Dos Lunas Wet Bar
Outside bar. Daily, 10am-10pm.
Ibiza Wet Bar
Outside bar. Daily, 10am-10pm.
Hamacas Beach Bar
Outside bar. Daily, 10am-5pm.
Sands Beach Bar
Outside bar. Daily, 10am-5pm.
Nori Bar
Nightclub. Daily, noon-midnight.
Up and Down Disco
Nightclub. Daily, 10pm-1am, except Thursdays, when it is open from 10:30pm-3am for the Foam Party.
LizCC
Until midnight
Vacationmom1968
the swim up bars close around 7pm and the rest of the bars close maybe around 4ish but im sure they have a couple that dont close
jimbo1227
Does this resort offer kareoke?2 answers
4 years, 58 months ago
columbia,il
This resort has 14 bars and lounges. For more information please contact the resort directly at es.oasishotels.com.
LisaCC
no
lkstelle
Do they serve top shelf or premium alcohol and beer5 answers
Brands like absolute jackdaniels corona beer
4 years, 58 months ago
New york
Unlimited domestic and select international alcoholic beverages, including house wines are included in the all inclusive price at this resort.
BethCC
Do not drink alcohol
moeskimoe81
Yes - but you have to pay for it.
lkstelle
top shelf alcohol
not included, but for $7 a drink extra you can get it.
corona?
TeamBB
NO! The alcohol quality was terrible
Justgirls
I only saw 2 bars that stock top shelf liquors, one is the Bleu Lounge (not exactly sure of the spelling) near the Havana Club; and other is the bar inside the Kinky Night Club. All the bars carry only 1 beer, Dos Equis; tho my room is stocked with Modelo. I didn't see any Corona - yeah so much for "find your beach" =)
Fluff1
how much to rent golf clubs3 answers
4 years, 57 months ago
joeh
Golf Club rental pricing changes day by day; we suggest contacting the resort directly to find out at 011 52 998 881 7000. You may also contact our Beach Experts for any questions you may have at 1.800.915.2322.
SamCC
$20 for 9 holes, $40 for 18 (which is basically playing the 9 holes twice, since it is only a 9 hole golf course, par 3)
lkstelle
$20 for nine holes.
TRAVELGEEK7
In-room safe7 answers
Is there an extra charge for the in-room safe?
4 years, 57 months ago
Iowa, USA
Yes there is an additional charge for the in room safe.
LizCC
No it is free to use the in room safe, there is no extra charge.
LaMc
$7 a day
TeamBB
Yes, there is an extra charge for in room safe and WiFi. This hotel is horrible.
Amaly
If you booked at the Grand Oasis there was no charge for the safe. If you booked at the regular Oasis, I believe there is a charge of about $4-$5, which you pay when you check out.
Rudyg
Safe is in the room they will give you a key and lock when you check in
Brian3458
Everything I read said it would be $8/day, however when I checked in I got the safe free as a cheap carribbean perk
Widge
How much extra is the wedding service?2 answers
4 years, 56 months ago
Va
We are unable to advise on Wedding services. You will need to contact the resort for more information.
KristenCC
please dont get married there. it would be a terrible decision
TeamBB
Check their website:
https://www.barcelo.com/BarceloWeddings/en_GB/default.aspx
FLtravelers
i don"t know
mc52
prices vary depending on package
unhappybridemom
Is wifi included at the grand oasis cancun? If not, where is the nearest place with free wifi?6 answers
4 years, 55 months ago
Colorado
No free wifi. You can pay for it by the hour on up. We bought it for 5 days for $30. The neighbor hotel had it available, but we didn't want to sit out there to use it.
Wolverine123
No Wifi is not included free, but you can get it for a price.
LaMc
The resort does offer Wireless Internet Access for an additional charge. For more information regarding this charge, we do suggest contacting the resort directly as they would be best to assist. The email address to Oasis Hotels to contact them directly is info@oasishotels.com.
MariaCC
Yes - but you have to pay for it.
lkstelle
No, we didnt find any free wifi our entire stay. cheapest was $15 a day
TeamBB
its not include but can purchase for a fee of $30 for 5-7 days
meggo
Is there a clothing optional area at the resort or beach?5 answers
4 years, 52 months ago
Len
Evenings a collared shirt is recommended for men. Mostly casual.
RichFromCoralSprings
Not at this resort. However, you can give us a call at 1.800.915.2322 to speak to one our Beach Experts who will be able to find the resort that fits your needs perfectly!
SamCC
No, this is a "Family Resort".
Albiguns
NO
tburg
No there isn't
Blaw
Is the golf course on the property or how far is it?3 answers
Do you have to be shuttled or is it in walking distance? What are the fees for cart rental? It states golf "included" and we have clubs, so only greens fees apply at certain times of day, correct?
4 years, 52 months ago
Mandy
A nine-hole, par-3, golf course is located on the property. Greens fees are included and equipment is available to rent. Please remember that this special rate is subject to change.
LizCC
Course is a Par 3 on site...green fees are included.
The day we played...early morning so it wasn't hot...we were the only ones on course.
Albiguns
in front of the hotel.
TRAVELGEEK7
How to avoid waiting in line to check in when you have a VIP check in promise?3 answers
I've waited in line to check in before they noticed we had vip standing.
4 years, 50 months ago
VT
You would need to check with the resort staff or Concierge upon arrival for the VIP check in. This is only available in the PLAYA II Building (closest to beach) and the PYRAMID building.
KristenCC
We got the vip check in, took about 10 minutes, but it didn't seem to be a line at the regular check in either.
jrammel47
Hello, We were there 2 weeks ago. We purchased "The Grand" unfortunately, this limited us on the restaurants/bars we could dine at...we didn't know that when we bought. but, it did provide us access to private VIP check in room and a Consieer for fast/convenient check out. Although, we still had to stand in line with other VIP check in people but it was MUCH FASTER and it was nicer stocked with drinks and little pastries. Good luck, we are not returning. P.S. Make sure your new swipe key cards work. Ours seldom did.
RickieNickie
Beer?5 answers
What are the beers offered at this location? We don't like hard liquor so this is an important topic
4 years, 48 months ago
Kansas City
This resort offers domestic brand beverages. For more information please contact the resort directly.
CaitlinCC
I saw people drinking bud light and coors light, we didn't drink any beer. Not sure if you have to have a black wrist band for that.
jrammel47
One beer only, they said it was Duos XX but I don't think so, we walked across the street and bought Corona. Next trip I will make sure there is a choice of beers. They do put some in your room, we had 2 Heinekens
Justgirls
The only beer I saw on tap was Dos Equis, if you stay at the grand your minibar will be stocked with Heineken, Sol and Modelo
Widge
Dosequis on tap, coors light and a couple others in your room. Depends on which bar you go to.
Islandloversmn
holy week2 answers
What restrictions are during holy week.
3 years, 48 months ago
redsoxs
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music. For more information please contact the resort directly.
CaitlinCC
Prefer the Riu hotels.
Yampalin
According the site and resort, motorized water sports are more limited during Holy Week.
zumariposa
Does the package include fees for youth/spring break travelers?2 answers
On the hotel site there is a note that the hotel does not accept travelers under the age of 25, who are traveling without a legal guardian, and if they are there they are required to pay an addition $27/person fee. Does the travel package include these fees?
3 years, 48 months ago
Washington DC
No, these additional fees would be paid to the resort directly upon check in.
KristenCC
The hotel will be crazy for spring break. They were guiding a huge stage just for it! Please don't take your parents there during spring break. We found the resort too young and there wasn't any spring breakers yet.
Justgirls
Who has access to the Beach Club4 answers
Do black bracelets allow you in the beach club corded off area?
3 years, 47 months ago
Danita
Guests booking at this resort through CheapCaribbean.com enjoy additional VIP status benefits.
Benefits include:
•Sian Ka'an category amenities, including additional beer, liquor and snacks.
•Free bottle of wine in room
•Beach towels in room
•Free in room safe
•Coffee, water and welcome cocktail service in the separate check-in area
•Internet Stations
•US Magazines and Newspapers
•Lounge Area
•Oasis Plus concierge service
For more information regarding the Beach Club please contact the resort directly.
CaitlinCC
We had black bracelets and could do anything on the resort.
tburg
No, we had clear bracelets that said pyramid club. These got us in everywhere, along with tips.
Justgirls
Not sure. Had the grand plus bracelet
Garbear
Anyone can use the beach club. One of the two bars there is for Pyramid guests (black or gold bracelets) but other features are open to all.
mmdz3
How far is this resort from Playa del Carmen and approximately how much would it cost to get there?2 answers
3 years, 47 months ago
Denise
This resort is located about 37 miles from Playa Del Carmen. Pricing is subject to change for taxi service.
CaitlinCC
I heard it was about an hour drive, never took a taxi.
jrammel47
What are terms for the cancelation of the booking?3 answers
3 years, 46 months ago
Leo
Please call our customer service department at 1-800-915-2322 for more information on cancelation.
CaitlinCC
I'm not sure, we never had to cancel any vacation.
jrammel47
It depends on if you purchased the travel insurance and which one you purchased. I'd recommend the cancel for any reason insurance.
StevieD
up to 24 hrs of your arrival with Cheap Carribean!
ohiovisitor
What were the best 'reservation' restaurants on the property?5 answers
I'm heading to the Grand Oasis Cancun soon and would like advice on best restaurants and dishes.
Additionally, there have been conflicting answers about the drink situation, if I order a margarita, is that included? Are all types of beer included?
Thanks!
3 years, 46 months ago
Widge
One of the most popular restuarants at Grand Oasis is Cocoa Seafood. Yes, all alcoholic beverages are included in the all inclusive pricing.
KristenCC
yes drinks are included beer, wine and margaritas, shots etc.... no top shelf though.... only one restaurant requires res I did not go there so I am not sure how it is... I did not like lunas... the radizzio? was pretty good, go to the market for breakfast
amyss
we never paid for alcohol while we stayed there and drank lots of different drinks.
tburg
All the alcohol was included. They only have one kind of beer, the quality of alcohol was terrible. You need to find good bartenders and tip them. The sushi was great as well as Cocoa, the only restaurant you need reservations for was okay. Overall we found the food to be great, and that is saying something for Mexico
Justgirls
For breakfast a buffet is always the best. Do not eat at the one near the Italian joint.. But the best one is Le Buffet. For lunch you can do the buffet again at Le Buffet, but Hippie Chick is cool and there are a ton of the other restaurants that are good. For dinner our favorite was Cocoa. It was a 5-course meal with your choice of steak fish chicken. It was so good we ate there 2 times. Btw the Cheesecake was the best.
Tennesseetrippin
All drinks are included. There is only one type of beer on tap available (XX lager). They restock your mini fridge with 2 waters and some beer (for free as well). It depends on which tier you have for the restaurants available. We had the Grand but not the Pyramid access. Try to avoid the buffet. HIPPIE CHIC GRILL was okay for lunch (men must wear a tshirt with short or long sleeves to enter). BAHIA RODIZZIO had really good meat and was probably my favorite.
SD92123
What is the music like at the bars and night clubs?5 answers
Techno? Spanish?
3 years, 46 months ago
Natalie
They play a wide selection of music. They will include US hit music, as well as techno and Spanish music.
KristenCC
The outside music during the day was all spanish, but nobody cared, it was a blast.
jrammel47
Terrible
Justgirls
Depending on where you go. On the resort, spanish, hip hop, top 40. Offsite at the clubs EDM is played.
ElViajero
Both
Giraffe44
Rap, Latino Mix
PageOne
Do you have elevators?5 answers
3 years, 45 months ago
Stacey
Yes but only in the individual buildings. Do not go if you don't like to walk. We stayed on the 4th floor, I walked up the stairs everytime
Justgirls
Yes the Oasis Cancun has elevators to better access the guest rooms and other parts of the property.
CCGreg
Yes
MickyCee
Yes but they hold about 4 people max. We had a bell boy assist us with our luggage.
Traveler413
They do have elevators. In the building we were in, however, no matter which floor you are on, you always have to walk up at least one flight of stairs to get to the floor the elevator is on. There are no rooms on the level you walk in on, just an entry way - then stairs going up or down to rooms. Luggage must be carried at least one flight of stairs.
QUIETTIME
Are there elevators for rooms on higher floors5 answers
3 years, 45 months ago
Mama Bare
Yes there are elevators at Grand Oasis.
KristenCC
yes there is
ORodriguez
There is in one of the main buildings. I never went up floors in the ocean front to see.
Islandloversmn
yes. With no air conditioning.
DaDa
Yes
ElViajero
Im going to the grand oasis cancun for 6days, how many rstaurant wih reservations can i go?5 answers
I am going to the Grand Oasis Cancun, and want to know how many resrvations restaurant will i be able to go, also it is hard to get a reservation? Some people said that you have to wake up really early to book something, is that true?
3 years, 45 months ago
Yoski
We suggest you make dinner reservations upon check in, so you do not have any issues getting dinner reservations.
CaitlinCC
14 restaurants the food is amazing in every one except dos lunas everybody else seemed to love it but me and my friends hated the food. There is only one restaurant that you have to make a reservation for and i heard it worth it you have to be waiting on line at 6am a day before to make it.
ORodriguez
No need for reservations except if you want to go to the fancy ones that you pay extra for. Our bracelet is black which included 10 restaurants and 10 bars I think. We bought all inclusive package but the fancy restaurant like " the white box" and "maki" you have to pay extra to dine there. To be honest, the restaurants included in our package are nice enough, depending on how picky you are with food though.
Cancunlike
No reservations were required at any of the restaurants I attended, but unless you do the Pyramid booking (clear wristbands) that include all dining options (all VIP) you can't visit some of the restaurants...
Tcooler
The pyramid package has 2 with reservations. I had the grand package, and could go to most restaurants with no reservation. It was great because we could always eat where we wanted to, but there was usually around a 20 minute wait.
Straver
is Grand Oasis Cancun a party hotel?5 answers
My husband and I going to the grand oasis cancun in May, im just wondering is this hotel really loud? And a lot crazy people? We are young but we like to stay calm and enjoy without drama or craziness, please share your experience. Thanks
3 years, 45 months ago
Boston
During Spring Break, the resort is loud and tends to be more of a party hotel. Since you are not traveling until May, you may not experience a huge party atmosphere, but its not until the summer months, where there are more families there than young adults.
If you are interested in changing resorts, please contact our office at 800-915-2322 for more information.
KristenCC
There are sections. Stay at The Pyramid. It's not loud there. I stayed there during spring break and no issues. Ask for ocean view room
DJVersus
We just came back and they were wrapping up Spring Break, so it was kind of crazy on the Oasis side. The Grand Oasis side was pretty mild and quiet.
Tinkfan
YES!!!!! The cab driver said it is the #1 party location for spring break. But they also divide the resort in 2 but the partiers do wander over to the more sane side of the resort.
Islandloversmn
Skip this resort. We just got back from there and it was 75% college kids singing in the hallways until 3 in the morning. Hotel security was nowhere to be found.
TP1234
What is the best Oasis Hotel in Cancun?4 answers
I'm trying to figure out where to go, I have seen a lot of different Oasis hotel but not sure which one will be best for me, I'm looking for a place with good food, and activities in the afternoon or night, I would like a hotel where you can have fun but also be able to find a quite place to relax. Any advice?
3 years, 45 months ago
United States
For more information please call our beach experts at 1-800-915-2322.
CaitlinCC
GRAND OASIS CANCUN, AMAZING PARTIES but it is also great if you just want to relax. It's so big that you wont hear the noise.
ORodriguez
Grand Oasis.
Dmactavious
Do not go
laverne
Is Grand Oasis close to Gran Oasis Cancun?5 answers
I'm going to Grand Oasis, I would like to know the distance between Grand Oasis Cancun and Oasis Cancun? Ho many mileage?
3 years, 45 months ago
United States
These are part of the same complex. The distinction is in the amenities and possibly the room location.
CCGreg
They are all in the same resort no more than 300-400 feet from each other
DJVersus
They are sort of one in the same. The only difference is that if you book at "Grand Oasis" you can go to all the bars and restaurants. If you book "Oasis" you can only use the bars and restaurants that are at that end of the resort.
Tinkfan
The property for the Grand Oasis and The Oasis are the same. The lobby areas are different. We stayed at the Pyramid at the Grand Oasis.
Jimpala
not miles. Its the same property just separate building. about a 5 minutes walk
TropicsTan
Is safe to co to downtown Cancun for shopping?5 answers
Me and my husband are going to the Grand Oasis Cancun, however we would like to go to any mall or maybe down town to shop or get to know more the city, however we are really scare, this will be the first time in Mexico, and im not sure if leaving the hotel is a safe and good idea, what you guys think about this? Is safe to take the bus or taxis? And how far is the closer mall from Grand Oasis Cancun?
Thanks
3 years, 45 months ago
United States
The area in general is safe to take a taxi or bus and walk around in. There is a mall located within 5 minutes of the Grand Oasis Cancun.
CCGreg
Yes it is so safe! You can take a taxi for 15 bucks or the public bus which was really safe for 1 dollar! You can't beat it. The buses run every 5 mins and the last bus from downtown is at 5 am!
ORodriguez
Absolutely safe. All of Cancun is very well lit and protected night and day. There's a reason millions of tourists go there year after year. We walked from our hotel and took a bus. The bus ride is only 1 US dollar per ride and they circle the strip every 15 minutes. You can't go wrong. They will bring you to any of the malls or shops. I do not recommend renting a cab. Not worth it.
Perm
We did not go shopping at any of the malls but my experience was that we felt very safe around Cancun. Tourism is their lively hood and I wouldn't believe you would have any issues when shopping at any of the malls in the area. Get suggestions from your agency while there at the hotel. Very pricey though. We took a taxi to a neighboring hotel less than a mile away. Cost 10$ for the trip one way. Our next visit to the same hotel, we walked.
Jimpala
We took bus to the Isla Mall and it was an easy and safe ride. It was a very americanized mall. Bus ride took about 10 minutes.
TropicsTan
Safe fee?5 answers
Hi there,
I was reading someone asked about safe fee, there is different answers, some ppl said that the safe is free other said that is not, when I went to the room details in cheapcaribbean, it does say that there is free in room safe, so how come it says something in your website but is not true?
3 years, 44 months ago
United States
This resort does offer in room safes for an additional charge. For pricing please contact the resort directly.
CaitlinCC
Depending on where you stay and what package you got, when I went I had VIP so I had everything included. So there was no fee for my safe. I stayed at Grand Oasis Cancun, the most expensive one. The black bracelets get vip which includes the free safe.
ORodriguez
Safe is absolutely free through cheapcarribean.com. I just returned and I didnt pay anything extra.
Perm
We didn't have to pay for the "lock" for the "safe" because we booked through CheapCaribbean. However, other tourists that we spoke to who booked through other websites had to pay $8 a day for the lock.
Tinkfan
The room safe was free for us. Might depend on the package you purchase.
Jimpala
Excursions3 answers
Which of the snorkeling tours is the best? I want the Catamaran with party, drinks, and snorkeling all together. Anyone?
3 years, 44 months ago
Perm Dogg
For more information and pricing on excursion please call our customer service department at 1-800-915-2322.
CaitlinCC
Just got back yesterday and would recommend the trip offered through Cheap Caribbean. We went on a catamaran to a specific site to view underwater statues. If you are looking for a more "natural" snorkeling site, I can't really help you.
After snorkeling, there was plenty of parting and we stopped at a small island for shopping and or beach time for about 90 minutes before motoring to another location for lunch.
On the way back the sails were raised, drinks flowed and the crew entertained us with their dancing.
BRING SUNSCREEN and don't forget to use it.
cacci
At the resort we booked SAMBA for our Catamaran ride, snorkeling and day at sea. It was good. It was a long day and Catamaran can be hot if you don't get the one with the shade in the middle. We loved the Island of Woman. The buffet was so/so. Eat at the little pubs on the free hour you have on the island. Food and ice cold beer were great!
PattyO
What are the pool hours?5 answers
3 years, 43 months ago
qc
For the most up-to-date information on pool hours, please check with the hotel directly. You may reach them here: https://oasishoteles.net/contact-us
BILLCC
pool hours vary per time of year; normally this would be dawn until dusk.
CCGreg
The Pools were open from when you wake up, as early as 6am, and usually no one was in it after 730/8pm.
Rachh
0800-2000 (8:00am-8:00pm)
Jimpala
8:00am - 8:00pm
Jimpala
7am-9pm
Olguita
HOW FAR IS THIS RESORT FROM THE AIRPORT6 answers
3 years, 42 months ago
SHARON
30 minute taxi ride
treydapa
20 minutes
40thBirthday
It is about 20 mins from the airport. Its a little longer though if you share transportation. I would recommend getting a private transport.
Rachh
Depending on the time of day, 15-25 minutes.
Jimpala
It's pretty close, I can say around 15 minutes, no more .
Yoski
Grand Oasis Cancun is located in the Cancun Hotel Zone, 20 minutes from downtown Cancun and 25 minutes from Cancun International Airport (CUN).
BILLCC
What is Sian Kaan Ameneties5 answers
So if i book next the grand oasis, does that give you access to the sian kaan beach club, white box, and cocoa? or is that just "pyramid"....
3 years, 42 months ago
nj
Sian Ka'an doesn't hold any particular meaning, other than it is the name of the biosphere reserve in the area. It is being used here by the resort to mean a special status which includes additional benefits.
The amenities listed on site are the benefits you would receive:
Additional beer, liquor and snacks.
Free bottle of wine in room
Beach towels in room
Free in room safe
Coffee, water and welcome cocktail service in the separate check-in area
Internet Stations
US Magazines and Newspapers
Lounge Area
Oasis Plus concierge service
CCGreg
Just the pyramid
Myks
you need to upgrade to the pyramid package even if staying at grand oasis to get access to those. Good to know that white box requires reservations sometimes. They did not tell us this until we walked up to door one night
TropicsTan
We just got back and we had Sian Ka'an amenities and stayed in the Playa 2 building with ocean view. Make sure you check in at the Sian Ka'an club which is directly to your left as you enter the main pyramid building. DO NOT go to the main check in lobby. If you get clear bracelets then you get access to EVERYTHING.
burnee523
Ypu must book gran Oasis cancun pyramid in order to have all the access
Olguita
Does the grand Oasis offer snorkeling with the all inclusive package? If not what do you suggest?5 answers
We are wanting to snorkel during our stay there according to our travel agent all water activities are covered as long as they aren't "motorized" activities.
3 years, 41 months ago
Louisiana
Below is the list of water activities this resort offers. You can also purchase snorkeling excursions at an additional cost.
SPORTS/ACTIVITIES
Water
•Paddle boats
•Kayaking
•Surfing
Available for an additional charge:
•Motorboats
•Jet skis
•Scuba diving
•Deep-sea fishing
•Water aerobics
CaitlinCC
Hi Louisiana,
I just got back from a 5 day stay with my boyfriend at the Grand Osasis, and they do not offer snorkeling as part of the all inclusive package. However, we were able to do snorkeling, zip lining, kayaking and more at an island called Isla de Mujeres. We booked a VIP package with our hotel. It was a great deal, which included the Roundtrip ferry, all food and drinks and all activites mentioned above. Also, includes an exclusive locker and shower room just for VIP members and a separate lounge with pool, jacuzzi, and beach chairs. On the ferry it also included a Continental breakfast. We had a great time, the name of the park is Parque Garrafón. Hope this helps, enjoy your vacation!
TravelingisaLifestyle
Yes, this is true.
ElViajero
you wouldn't do it at the hotel itself, we had to walk down the street to the place called aqua world and do the activities there, it isn't far from the hotel. And yes it doesn't cost to do it.
skiplove
Water sports are offered, however not on the resort. The waves at the beach for the resort are much too rough for snorkeling, or even just enjoying playing in the water. The sports are offered at AquaWorld which they tell you is "just across the street." It is across the street, and then a walk - 20 minutes. These activities are done in the lagoon which is much more calm. We never took advantage of it because of the inconvenience. We did go SCUBA diving once with AquaWorld - ok, but felt very rushed on the boat - not as safe as I would like.
QUIETTIME
Is it close to any achaeology sites?5 answers
3 years, 41 months ago
af
There are several on the island that are a short drive away. yku can also take a ferry in town across to Playa Del Caremn and visit several ruins. We went to Tulum and it was absolutely beautiful!
turtle71
Tulum, Xelha and Chitchen Itza are all relatively close and may also be booked in advance as excursions.
SalCC
Tulum is about 1 1/2 hours away and Chichen Itza is about 2 1/2 hours away.
burnee523
Tulum and Chichen Itza will be the closest sites. Both are not close to Cancun proper. Tulum is about a 2 hour bus ride while Chichen Itza is a bit longer but well worth it.
Tulum is on the coast so has a wonderful cooling breeze.
Chichen Itza is in the middle of the jungle, the pyramid being in a huge open field, and can be extremely hot depending on the time of year you travel. Expect the temps to be at least 10 degrees higher there than in Cancun.
Cancungirl2465
No we rode four hours to see the 7 Wonders of the World.
Washoe
Do you help with problems that occur on the trip?5 answers
I have just booked a trip to the Grand Oasis Cancun. If we have problems with the hotel, will CheapCaribbean.com help with the problem?
3 years, 40 months ago
insuranceladyy
If you have any issues while you are on vacation you can call and speak to one of our In Destination representatives who will assist you while you are on vacation. They can be reached from 5am until 3am EST.
LizCC
We were upgraded by the hotel because when we booked we were given a standard room and the next day the hotel took care of us.
fnygrl37
Just came from there, they have representative during business hours on property.
Eden2016
CC.com was of very little help in dealing with our issues at the Grand Oasis.....hope you have a better stay than we did.
razorpenn
I had numerous issues and it was like every man was on their own! Good luck, book a car rental and just get out everyday. The hotel service is horrible, you will see.
EdAce
swim up bar5 answers
is there a swim up bar?
3 years, 39 months ago
Jessi
Yes. Im not sure 2 or 3
Maria10005
The hotel features a 300-meter, free-flowing swimming pool, one of the largest in Latin America, that also boasts three swim-up bars.
SalCC
They have 3 swim up bars
Olguita
Yes
Cancunlike
Yes. Only one bartender and caters to tips.
Klp1
are beach and pool towels available?5 answers
3 years, 39 months ago
denise
Beach chairs and towel service is available.
TimCC
Yes should be 2 in room
deb4giants
Yes all the time available till 6pm
Olguita
yes there is a place near the pool to check out towels and return them for fresh ones at the end of the day.
Crazy8
yes, they are provided in your room
Cancungirl2465
Is room service included in the price?5 answers
3 years, 39 months ago
nj
no they charge you $14
rachmarrt007
No there is and extra cost for room service purpose not for the food but for the service.
Olguita
Room service is not included. For more information, please call us at 1.800.915.2322.
SamCC
No, room service was a little extra.
Bero
Yes and No. Room service is available and the food is free, but there is a delivery charge.
MichaelC
Are there any dining restrictions at Grand Oasis Cancun?5 answers
I know some resorts only offer a designated number of a-la-carte dinners. Also, how far in advance are reservations taken for dinners?
3 years, 39 months ago
nj
They are a few on some dress codes but it all dependa on the package you purchase, however i would suggest you bring some fressy clother for some of the pkaces and there is only 1-3 restaurant that needs previews reservation with a couple of hrs only 1 restaurant with a day in adbanced reservations and 1 no kids under 12 aloud.
Olguita
Upon check-in at the resort you may schedule dinner reservations. Some resorts may have dinning restrictions. To check with them directly, their international number is: (01152 to dial out) 998-881-7000.
TimCC
No, there is only one restaurant where you will need to make a reservation 24 hours ahead of the schedule date.
Dhunte
Yes, but only for two restaurants; the Careyes requires reservations; while it and the White box require "formal attire". The Careyes reservation can be made at the front desk for that day. There are time slots, so if you're flexible than it isn't a problem. If you want an earlier meal you may want to reserve a day in advance though. As for the formal attire, gents can't wear shorts or flip-flops, they have to be in pants/shoes. Women can basically wear whatever they want.
MichaelC
We had black wrist bands and were told the restaurants don't take reservations. We went right after spring break was over and had no trouble getting into any restaurants to eat.
Crazy8
What is th VIP package that is included with the purchase of my package?3 answers
3 years, 37 months ago
Okc
The VIP amenities are as follows:
Sian Ka'an category amenities, including additional beer, liquor and snacks.
Free bottle of wine in room
Beach towels in room
Free in room safe
Coffee, water and welcome cocktail service in the separate check-in area
Internet Stations
US Magazines and Newspapers
Lounge Area
Oasis Plus concierge service
If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
It gave us priority check in, access to the VIP Bar, priority seating on the beach and pool areas, access to the nicer restaurants, wifi and a beachfront room with an amazing view..
TallTC
There are two levels of VIP service, one with a clear wristband and one with a gold one with the clear being less expensive. Both give you access to all food/drink locations on the resort, a separate lounging/bar area, a complimentary bottle of champagne, and free key to the room safe.
The lounging area is nothing spectacular. It is on the beach and have cabanas available for relaxing. They also have a server that comes by periodically to get you a drank, at a snails pace. It's much easier/quicker to walk up the ten steps to grab your own drink then to wait for their service. As for exclusivity at the cabanas, no, anyone/everyone sits in them and the wristbands are not enforced. The champagne was awful and the safe key is no big deal.
I suggest if you're doing it, just stick with the clear wrist band level. Gives you all access to the resort with no worries.
MichaelC
Are the rooms equipped with blow dryers5 answers
3 years, 36 months ago
Sherri
Of course!!!
Yampalin
Yes.
phllymom
yes
goodfellow
Yes, the rooms have a hair dryer available. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
yes the rooms are equipped with blow dryers.
CCCasey
Do they have workign AC?5 answers
I would like to book this but I keep reading reviews of broken air conditioning. How can I make sure that I am booking somewhere with reliable AC? Thanks!
2 years, 35 months ago
Washington DC
The rooms do have AC. If there is any issues with any amenities while in destination, both Cheap Caribbean and the resort will do their best to remedy those problems.
SalCC
yes and it was freezing cold. stayed at grand oasis pyramid
chudzy65
We had 2 rooms. One worked the other didn't. Spoke to 3 other people at resort and theirs didn't work.
TP1234
No the a/c is terrible and barely works and when I called room service to see if the had a fan they sent up two staff to tell me the a/c was working just fine
Tmack20
Yes, some rooms better than others & it's a wet air
Yapster
How much does it cost for the use of the Internet in the room?5 answers
2 years, 35 months ago
Kim
I believe it was $12 per day or $45 for the week. We payed $3 for 15 minutes twice because it times out. There is free WI-FI from 10-12 everyday at the Maya Mall (on property).
FLtravelers
WIFI is free if you are a guest
Kapilralli
As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information regarding Wifi. Their international phone number is: 01152(to dial out) 998-881-7000.
TimCC
I paid $30 USD for very shotty service for 5 days. Very shotty service.
Midwesternperson
It was $30 USD for 5 days.
BlakeB
How much extra is the SPA?4 answers
2 years, 35 months ago
JUNIOR
Spa is very expensive,1 hour massage is $120.00
parang
As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information regarding spa treatments. Their international phone number is: 01152(to dial out) 998-881-7000.
TimCC
Prices vary from 25 and up
JLP32
$99 for an 80 minute massage.
JtKat
UNKNOW COZ WE TOOK THE ALL INCLUSIVE PACKAGE.
TRAVELGEEK7
are there swim up bars?5 answers
are there bars in the pool that you can swim up to and stay in the water?
2 years, 35 months ago
ling
Yes,but they close at 6pm.
parang
Yes
Rob1182
Yes, the resort does have swim up bars.
TimCC
yes
Reviewer69
Yes, usually open till 6pm.
Pilgrim
How is the beach?5 answers
2 years, 35 months ago
Jp
fine white sand, wide beach, light surf, blue water. there are plenty of traveler photos one can find online of this stretch of beach.
CCGreg
The beach at this resort is white and sandy.
SalCC
Awesome, I like waves so I liked the ocean but didn't see a calm water spot.
Pilgrim
The beach was lovely. Clean. My only complaint was there were no servers on the beach. You had to run back to the resort if you wanted any drinks, alcoholic or regular.
sunshine4400
This beach is by far one of the most beautiful I've seen. Very nice!
Globo1991
Room costs3 answers
Are standard and ocean view rooms the same cost. You say "starts at $799" ... Where is price detail??
2 years, 34 months ago
Ozawkie ks
They are not the same price. Prices vary based on travel dates. You may build a package on the site to get exact rates for your travel dates or contact one of our Beachologists at 1-800-915-2322 for further assistance.
SalCC
Ocean view rooms cost more. We lucked out and got upgraded to ocean view for free (probably the other rooms were full). But the view is definitely worth the added fee.
JerryB
I don't know but if you can afford it, go for the balcony looking at the ocean it is amazing.
Pilgrim
Don't go rooms are horrible stay at the Riu
Jessie021404
roller boy3 answers
need to know if this resort has wheel chair accesible rooms with roll in shower for wheel chair and ramps to get to the beach and restuerants. Do any of the wheel chair accesible rooms have ocean view.
2 years, 34 months ago
phoenix az
Please check with the resort directly for the most up to date information regarding handicap accessible rooms. Their international phone number is: (01152 to dial out) 998-881-7000.
TimCC
Not sure about the entire resort, but the Garden View I stayed in is not wheelchair accessible. Neither is the bathroom. And I don't remember seeing a ramp to the beach, only stairs.
CTS1234
yes, wheel chairs are accessible to all facilities.
TRAVELGEEK7
Is red bull or something similar to red bull available at the bars as part of the all inclusive package?5 answers
2 years, 34 months ago
Indiana
Please check with the resort directly for the most up to date information regarding drink selection. Their international phone number is: (01152 to dial out) 998-881-7000.
TimCC
It is available but for a surcharge. I asked for a red bull and vodka and the bartender said this to me. I hope this answers your question.
Carlton
No it was not.
BlakeB
No it is not. I was disappointed but there is a convenience store across the street from the resort which has them available.
ElViajero
I doubt it, since not even bottled water is available. Save your money - go somewhere else - not at all what it seems.
Taponcito
Is there an early checkin? Or can you get your bracelet before your room is ready so you can enjoy the resort while you wait for checkin time?5 answers
2 years, 34 months ago
Indiana
Most resorts will allow your luggage to be in the hotel lobby until your room is ready. Please check with the resort directly for the most up to date information. Their international phone number is: (01152 to dial out) 998-881-7000.
TimCC
No early check in but yes you can Get your bracelet
Marshy
Yes as soon as you get there they will give you a bracelet. They'll hold your bags until your room is ready and you go back when they tell you and they'll give you room keys
Snic
Yes, you can check-in when you get there at least to get your bracelet - I've been there on a bachelor party trip twice (Nov 2015 and June 2016) and we did that both times - the last time the rooms were ready before 3pm (typical check-in time) but not when we got in at like 10am - we checked back in after a few hours and I think at least one of the 3 rooms was ready by 1, but it is luck of the draw. They will stow your bags at the concierge and if you're already in bathing suit or not (hit the bathrooms and change) you should be good to go!
Tcooler
They give u the bracelet when u check in and hold your luggage til your room is ready
SuzieFlamingo
Can 3 people (1 from STL and 2 from Washington DC) use this travelzoo deal for $720 -- Cancun All-Inclusive Winter Escape from St. Louis*?2 answers
There are 3 of us traveling from 2 different cities (1 from STL and 2 from Washington DC area). Can we use the Travelzoo deal $720 -- Cancun All-Inclusive Winter Escape from St. Louis* for 1 room? If so, what is the cost for each person? Also, what is the cost for a single person traveling from STL for this same deal? Thanks!
2 years, 34 months ago
TLC
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
The deals can be different when people are coming out of different cities. If you give one of our agents a call at 800-915-2322 they can help you book it with your budget.
CCCasey
How much extra is wifi?5 answers
I am wondering how much extra does wifi cost for a cell phone.
2 years, 34 months ago
sa123
The hotel charges $10 per day for wi-fi
Karen77
The Wi-Fi is $5 for one hour, $7 for 2 hours, $10 for 24 hours and $30 for 5 days.
SalCC
It wasn't too bad. I think less than $20 a day, but from I could see, it was slow.
Islandloversmn
Around $30 US. You can either buy a code from the front desk or buy a card from a vending machine (only pesos). We bought a card, but it was so slow to the point of being basically useless. Try the code. OR some secret buildings like Le Buffet have free wifi that they don't tell you about. I downloaded messages every morning at breakfast.
BeachDuo
I paid $30 for 5 days
Cancungirl2465
Am I limited to only 2 children?3 answers
I have 3 children (6yr, 4yr, and 1.5 yr). I only see options to include 2 children. How do I add my 3rd child to the reservation?
2 years, 34 months ago
NorCal
The 1.5 year old most likely would not count towards the total room occupancy as long as the child remains under 2 by travel. Please call us for assistance with this reservation. 1.800.915.2322
CCGreg
I'm not sure the exact answer to your question, but we just got back from staying here, and I won't recommend this as a family friendly resort. It is very noisy, hard to get a place to eat, and caters to the college crowd.
BeachWeeds2016
I would look at a different location for your children unless you are going during non spring break times. Also, the surf is very rough at this location. You wont be going out too far. definitely not snorkeling area.
Islandloversmn
How late is the pool open and is there a hot tub5 answers
2 years, 34 months ago
Tay
Most pools at most resorts close between 6-7pm. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I never saw a hot tub. Not sure on pool times.
tburg
The pool closes at 7pm or when the sun sets. No unless you have a hot tub in the room. In the spa you have to pay to use it.
Rick12146150117
The pool is open until 10 and no hot tub
BeachPlease
Pool is open 24 hrs and no hot tub.
EricaB
Is there ample security5 answers
2 years, 33 months ago
fopps
Yes. I always felt safe to walk the grounds any time of day.
Fgosfmom2
Yes. Security was very noticeable everywhere on the resort.
BostonJerry
Yes, the resort is very secure.
SalCC
We saw plenty of security guards. The staff were so nice we didn't feel the need for security.
michchoc
Yes but keep your things locked in your room especially passport
Rick12146150117
What kind of beer is available with the VIP package?3 answers
2 years, 33 months ago
Misty
It would be domestic to the country, they may have some international/imported alcohol as well. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Sol & Dos XX Mexican beers. Golden laggers
Ozzie55
Same nasty cheap beer... They say it's XX but it's not... The kegs don't have a label on them.
Atanous
What do you charge for Wi-Fi access?5 answers
2 years, 33 months ago
Amber
As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information regarding Wifi. Their international phone number is: 01152(to dial out) 998-881-7000
LizCC
Free internet in the main building in the VIP lounge. Ask for access code at the main desk!
Cevanyke
They charge 15 dollars a day.
Rick12146150117
It was $30 for 5 days.
Rehana
$10 per 24 hours on your debit/credit card
Bxbombers12
Is there a clothing optional or topless area.4 answers
2 years, 32 months ago
US
Please check with the resort directly for the most up to date information regarding sunbathing options. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
this is a family hotel, no nudity, but some of the young ladies got close
skiplove
we did not see any areas where there are topless. pretty women in bikinis are at the pool area and at the beach. great place to be at.!!
TRAVELGEEK7
Nope
SuzieFlamingo
drinks5 answers
Do u need to.purchase a cup for$10 to use for drink during ur stay?? I seen this on reviews on trip advisor
2 years, 32 months ago
md
This hotel includes Unlimited domestic and select international alcoholic beverages, including house wines, but some dining restrictions may apply. Please check with the front desk for details.
JeannieCC
I would purchase the mug or bring one otherwise you'll spend the whole day going back and forth to the bar. They will give you small solo cups.
TP1234
No, drinks are severed in plastic cups, all you want. People buy mugs to keep the drinks cold and to not have to refill as much.
Pilgrim
No drinks are free. They restock your fridge every day too. We always have 4 bottles of water, 3 beers and 10 sodas stock every day.
Cancunlike
No, you do not have to purchase a cup to drink out of. All the bars have ample glass and plastic ware. What some do is to either bring from home or buy on site a larger, plastic cup or travel mug. That way they can receive a larger portion, keep it colder and save themselves trips to the bar. That, really, is the only advantage I see.
PotholeDodger
Is there an ATM in the hotel somewhere?5 answers
2 years, 32 months ago
a schwanz
They do have an ATM in the resort.
bthornton
Yes. At the check in
Cancunlike
yes our friends used it and was charged a fee
Crazy8
Yes In lobby area
Seacygang
yes
Frank123
Color of bracelet4 answers
If I booked a standard room what color bracelet will we get? If it's the black one do I have access to Cocoa and Careyes restaurants. Thanks
2 years, 31 months ago
Jumpingbean
You will have access to the restaurants found on our website.
bthornton
Yes Bean, you'll receive a black bracelet with a standard room and it will not allow you access to those 2 restaurants or, my favorite, The White Box. But for what I thought was a very reasonable upgrade charge you can have access to those 3 fabulous restaurants and some very nice bars as well. The upgraded bracelet is clear or "transparent" as they call it. And you can request this upgrade upon check in.
PotholeDodger
Black one gets you access to most all restaurants and bars. No not the ones you listed.
Seacygang
I believe it would be blue. There are 4 "levels" of guest types: Lite, Grand, Grand Plus and Pyramid. Only the Pyramid guests have black or gold and have access to those restaurants.
mmdz3
What are the top 5 restaurants at the Grand Oasis Cancun?5 answers
Also does the resort offer transportation/packages to and from the downtown Cancun Bars? Last time I was in Cancun our RIU resort allowed us to pay $30 which included a bus to and from the bars, and it included a wristband for unlimited drinking while we were at the one bar.
2 years, 31 months ago
Chicago, IL
There's so much variety between all the restaurants that it would be difficult to compare them. I find it generally depends on what you're most in the mood for. They have Mexican, Buffets, Seafood, and more. As far as transportation downtown, we do not offer anything like this but the resort may. For details on whether they offer something like this and pricing, you would need to call the resort directly.
JeannieCC
Please check with the resort directly for the most up to date information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I don't know about numbers 4 and 5 but let me tell you which, without a doubt, are the top 3 restaurants. That would be Cocoa Seafood, Careyes and my favorite: The While Box. Those 3 treated us to some of the best meals we have ever had ANYwhere. They are decidedly upscale, leisurely paced and, honestly, require an upgrade over the standard all-inclusive. But if you like fine dining, it is more than worth it.
PotholeDodger
TAPAZ, BRAzilian stead house and 2 other mexican restaurants. Food court is also good.
TRAVELGEEK7
There is public transportation outside the hotel as well as taxis but taxis rate are at $30. They offered unlimited drinking but the beverages are very poor in quality. I noticed that they do check for underage drinking which I noticed. Las Lunas was the best except for the tiny small portions.
Experience
If you are under 26 can you still stay at this resort? I am 22 and would like to book a trip and want to make sure..5 answers
2 years, 31 months ago
Home
Yes, this resort has lots and lots of spring breakers. Perfect for a 22 years old
Livermoreeuclid
Call one of our U.S. based Beach Experts.
(800) 915-2322
7 Days a Week - 5am to 3am EST
bthornton
Yes I am 24 and just returned yesterday if you go during spring break they might charge you a $25 fee for being under 25 but that didn't happen to us
BeachPlease
Yes
Yapster
You actually have to only be 18 to check into this resort. During peak times, they do charge a fee for people under the age of 26 I believe. However, I went in the beginning of January and I am 21 and had no problems checking in or any problems with the staff regarding my age. I guess January is not peak season, therefore, I didn't even pay a fee.
HSMD
What is the required age for check in?2 answers
2 years, 30 months ago
Jenjenis.me
At least one person in a room must be 18 or older. Travelers under the age of 26 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable.
CCGreg
They didn't ask us our age upon check-in. (I'm 23)
GabS
resort size5 answers
Is this a large resort with alot of walking?
2 years, 30 months ago
CT
It is large and you do a lot of walking but it's different scenery so it doesn't seem that bad.
Jessy82
This is a pretty large resort by most standards, with several different sections within. You can look up a resort map if you do an online search.
CCGreg
It's definitely not small. They have a buffet at both ends about 400 yards away. Pools everywhere
Staszek
Yes it was relatively large. We did walk a lot but that is because our favorite restaurant was on the opposite side of the resort from where we were staying.
BlakeB
yes and yes, with a lot of steps lol, I was so tired of walking lol, but the place is really nice.
skiplove
What's the difference between staying at the grand oasis and the grand oasis pyramid?5 answers
Curious on what the difference is in both resorts? They look to be at the same resort but the pyramid is a little bit more. Which one is better to stay at and more fun for a younger crowd
2 years, 30 months ago
Jake
The pyramid at Grand Oasis is the higher tier of the resort, it is on the same property. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
They are the same property. I went there and i still don't understand the difference because anyone is allowed anywhere on property. As long as you get the package with the clear bracelet (which I'm assuming is the pyramid package) there are no restrictions to what's included (except for spa, cigar bar etc). If you don't get this you can only eat at the buffets which would suck.
EricaB
Pyramid gets you better room, better service, and access to more restaurants/bars
Seacygang
the pyramid is more for a younger crowd.
slidan
With the pyramid you get access to all the restaurants and bars. If you can afford the pyramid do it. I would have it I would have know.
dreamlover96
What is the required age to be able to drink alcohol on this resort?3 answers
2 years, 30 months ago
MG
The legal drinking age in Mexico is 18
CCGreg
18
Perla0404
18
kkrew
Are all of the rooms listed in the Pyramid? If not, how do I select a room in the Pyramid? What's the difference in the pyramid or the regular rooms?5 answers
2 years, 30 months ago
whouston
The pyramid rooms are through the Pyramid at Grand Oasis Resort only. They used to be part of the Grand Oasis Cancun, but The Pyramid was made into it's own resort as part of Oasis' improvements to their resorts. Grand Oasis and The Pyramid at Grand Oasis are all part of the Oasis complex, but The Pyramid is a higher class of service with improved amenities and luxuries.
JeannieCC
Save your money and go somewhere else. The rooms in the pyramid are dirty/dingy and outdated.
Taponcito
Ask your travel agent when booking, I would read other people's comments before booking and than decide...
Memovalen
They have different forms of pyramid rooms. The main building is the best upgrade, it would be the grand pyramid I do believe. The view isn't great but the rooms are cleaner and more air conditioned than the beach front ones. I booked what I thought was the best (grand oasis plus) but it apparently wasn't enough to get me access to everything. Good luck!
HeatherLyn
They have pyramid rooms and oceanfront rooms at the same "grand" level, having stayed in both, the oceanfront rooms are better, more recently updated and no wait for elevators, or trudging through the busy pyramid in your swimsuit.
StewP
is this trip for 2 people2 answers
So i am a little concussed what exactly am i paying for if i wanted to go just me and my husband would we have to pay 6 something each but if we share a hotel room then what exactly are we paying for
2 years, 30 months ago
cgarlotte nc
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
When I purchased my tickets it was $1600 for the both of us and that included flight, room, food and drinks. The package I had was the grand oasis but i would recommend looking into the pyramid package more restaurants the probably taste better then the package me and my wife had.
Littletons2016
What liquor brands are carried at the resort?2 answers
Is there a list of liquor brands carried at the resort?
2 years, 29 months ago
Doc
There isn't a list. The liquors they carry are mostly domestic brands, all of the beer will be domestic as well. For more details, you would need to contact the resort directly as this is always subject to change.
JeannieCC
good brands in VIP lounge, cheap in other areas but tasty
fun53
Is the water clear and calm?5 answers
2 years, 29 months ago
kel
The water here is beautiful, however the ocean is ever-changing, and some days can be quite wavy while others it can be very still. Unfortunately this is not something that can be easily predicted.
JeannieCC
Yes, nice beach
roon
Although the water is not calm, it is one of the most beautiful oceans I have been in. It is crystal clear and turquoise blue!
Threesenf
The water was beautiful and clean! Some days the waves were rough and other days it was calm
kkrew
The water at the beach was great but the pool was a little dirty
Klanham5
CAN YOU USE ALL BARS AND RESTURANTS WITH "GRAND" ROOM5 answers
IT STATES THERE ARE 3 ROOM TYPES. THE FIRST ROOM, THE CHEAPEST GIVES ONLY 7 PLACES TO EAT. THE SECOND ROOM $65+ PER PERSON MORE DOESN'T SAY ANYTHING AND i WOULD ASSUME THE MOST EXPENSIVE LETS YOU EAT EVERYWHERE
2 years, 29 months ago
LEGIT LEVIT
You have access to all restaurants and bars when booking in the Grand or Grand Plus room categories.
JeannieCC
YOU ARE RIGHT. WE HAD NINETEEN RESTAURANTS/FOOD COURTS AVAILABLE TO US FOR THE GRAND PLUS PACKAGE, INCLUDING BARS.
TRAVELGEEK7
you will have to call the hotel.
TRAVELGEEK7
No not unless u upgrade and it is so much money and U don't get anything for it
Kelltic
We just returned and found no difference between the Grand and the Grand Plus package. Both included the same 17 places to eat (not all are actual restaurants) and 20 places to get beverages (not all of them are bars). The pyramid includes 8 more places to eat and 5 more to drink.
jayray72
As far as the cost of avtivities is it paid in us dollars or pesos?5 answers
2 years, 28 months ago
Gina
Most excursions do accept US Dollars, and any booked through CheapCaribbean are all paid or in USD. However, when booking excursions while at the resort, it is up to the excursion company as to how they charge.
JeannieCC
Dollars are accepted
Memovalen
We paid for all activities with a credit card and tipping was done in USD and Pesos.
Perla0404
You can pay in either dollars or pesos. Dollars are accepted anywhere you go so there is really no need to even exchange to pesos
Threesenf
Either one.
Washoe
If I book the grand oasis cancun, will I get the black wristband.3 answers
My bf and I are planning to come her in September, will I get the black wrist band or purple wrist band?
2 years, 27 months ago
Rinney26
This may have changed as they have changed their room categories. Please inquire with the resort directly for more information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
It depends what room level you book. Purple bands are Lite (most basic rooms and limited food options). Black bands are Pyramid (best rooms, all food options). There are also blue bands in the middle.
jenjen047
No not unless you pay more
c3p017
What airport does this deal include.3 answers
2 years, 26 months ago
coni
For this resort, you'd want to fly into Cancun Airport (CUN). Otherwise, pricing will vary depending on which airport you are departing from.
JeannieCC
CANCUN AIRPORT
TRAVELGEEK7
It is the Cancun International airport about, 10 miles away from the hotel.
Raman
What is the cost per person for the dining show Red Circus in the Grand Oasis Pyramid?3 answers
2 years, 26 months ago
Pam
For pricing on the shows, this can vary. Please contact the resort directly for details.
JeannieCC
The Red Circus show is located inside the Pyramid building and takes center stage so there are several ways to see the show. Here's my view of the range below:
a. FREE if you stand on the sides/ or on the second floor where the lighting crew is. This is what we did, and we got a great view without paying $$.
b. $20-something for the "reserved VIP area." They put out ~4 rows of chairs that give you prime view if you're in the front row. IDK what other rows might think if they are sitting behind someone tall. This option does include a waiter service.
c. $40-75pp for the ultra seating. The two packages may include some or all of the following: pre-show, waiter service, dinner, and actual show. You're seated literally right next to the stage/below the acts so these are definitely the most intimate options.
Crystinew
I believe it was approx. $60 US Dollars, which included dinner and show.
Teesh
How is spring break?3 answers
I am looking at resorts to go for spring break. Is the party scene fun!? Drinks goods? Just wanna get an idea
2 years, 25 months ago
Ohio
Unfortunately this resort no longer accepts spring break/student groups. Their policy states as follows. For suggestions on a great spring break resort, please call in to 800-915-2322 to speak with one of our beach experts. Spring Break Policy for Grand Oasis Cancun: Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort.
JeannieCC
one of the best beaches for spring break and yes there drinks are great. I stayed on the beach drinking Pina Coladas...
marshall2
Hi, I'm a bit older but I have a youthful spirit. Weve been to this resort 5 times befor and believe me, this is one of the 2 resorts I'd surely recommend for spring break. It is Party Central! The pool is huge and amazing! The swim-up bars are packed with party seekers! The drinks are great and are included! There are Partiers there from all over the world ready for fun. Also, Every year, the resort hosts an international Artist/DJ to rock the place. In past years they've had Snoop Dogg, Pitt Bull ect. There is a big area near the pool that is a party place: stage, dance floor, beds. Look at past reviews and pics. If I were under 25yld, this is where Id go and Spring Break is the perfect time. Have fun! P.S. CoCo Bongo club is a must.
RickieNickie
Is scuba diving offered, and what are the prices?3 answers
2 years, 24 months ago
valerie
Scuba Diving is available, for pricing please contact the resort directly as this would be done through them.
JeannieCC
I DO NOT KNOW COZ WE WERE NOT INTERESTED.
TRAVELGEEK7
Scuba Diving is offered throughout the towel stations and they're $150 p/p. Not sure what it includes though.
Jenjen115
It is offered, but I don't know the price.
ryder
do the grand ocean view room have a whirlpool tub, hydro massage, or jacuzzi tubs in them3 answers
2 years, 24 months ago
Washington,DC
No, unfortunately the Grand Plus room does not have any whirlpool tub, hydro massage, or jacuzzi tubs.
JeannieCC
No
laverne
mines did not
Teesh
Rental Car3 answers
It said that with our reservation we can rent a smart car. Does this need to be booked in advance, or can it be booked upon arrival? We're nervous that we'll plan on using a car to drive to see ruins, and it won't be available when we get there.
1 year, 24 months ago
MaddieW
For the details on how to go about renting the smart car, you would need to contact the resort directly as this is done through them directly.
JeannieCC
rental cars are available for all guests.
TRAVELGEEK7
Go online to America car rental and rent a car before you leave. They will pick you up at the airport and when you return the car the will take you back. If you want to rent a smart car I don't think they will run out of cars because I only saw a few rented. Check prices there and at America car rental and see what will suit you best.
c3p017
Can you use oasis sen pool also if you're staying at the Grand Oasis4 answers
Can you use oasis sen pool also
1 year, 23 months ago
Gina
No, unfortunately you would not have access to any of the amenities of the Oasis Sens.
JeannieCC
unknown.
TRAVELGEEK7
You can visit one of the other grand oasis hotels but you need to tell them in advance so they can expect you.
LillyR1989
Yes, you can visit the Oasis-Sens (sister resort) beach and pool with a valid bracelet and reservation at the Grand Oasis.
MiConcha
yes
louie112200
Im booking the grand oasis cancun but it doesn't have the option of a room to select.5 answers
Its says Grand or Grand Plus but it does not let me choose either.
1 year, 23 months ago
Kathy
Room selection should be available during booking either right after selecting flights or, for a hotel only reservation, right after selecting dates. If you are having issues, please feel free to call in to 800-915-2322 to speak with one of our beach experts.
JeannieCC
OUR PACKAGE IS PROMOTIONAL AND THEREFORE, WHATEVER PACKAGE IS OFFERED TO US, WE TOOK IT BASED ON THE PRICE AND THE DISCUSSIONS OF THE CHEAP CARIBBEAN AGENT.
TRAVELGEEK7
Definitely do Grand Plus or Pyramid.
Familyvacation18
Grand Plus costs a little more
Washburn
If you plan on going there call the Grand Oasis Cancun direct. I would speak with a representative and I would highly suggest getting a black wristband because then you can go to all the restaurants and bars otherwise you are a very limited as to where you can go on the property to get service and the rooms also I would get a black wristband. The rooms are better. This hotel has four different levels of wristbands which equates to four different levels of service that you receive.
beentheredonethat144
The “plus” is wristband type rather than room selection. With plus, you get access to a few more restaurants and such. I believe the rooms are also upgraded, but I didn’t see any way to select or specify rooms on the travel agent or direct resort websites.
CGaddy
Th Grand rooms are okay, but the grand plus rooms are better. We had a grand that we were very satisfied with and which also included a balcony with great ocean view.
Teesh
You will get a specific room when you get their based on whats available in the type of room you choose. (grand or grand plus)
louie112200
How far is Cozumel?3 answers
How far is Cozumel? What does it cost to get there?
1 year, 23 months ago
Decatur, Mi
You could fly or take a ferry and would be quite a trip. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
It is a pleasant day trip. It costs around $70 per person.
Raman
You can book a side trip to Cozumel or any other destination with a travel agency located on the first floor of the resort. Or you can rent a small car and drive there. It's relatively inexpensive.
Woody1
How much more to book excursions once you arrive?5 answers
I probably won't be able to afford to add on excursions until a month or so after I need to book. Will it be a lot more expensive to add on later or somewhat comparable?
1 year, 23 months ago
Kellan
If added with us we can certainly add them later or you may contact the excursion company directly to add them. If you have any further questions or need help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Hello,
I recommend only booking excursions once you get there! The cost will be the same or better. At the resort there are representatives that offer prices on the best tours/clubs/outside activities. Some of them pickup from your hotel or a central place where you can take a bus to. Book at the hotel so they can offer a cancellation policy. The only thing I recommend ahead is booking your airport transportation to your hotel! Do that at time of buying the trip or online a.s.a.p. When you arrive it will be less chaotic. HAVE FUN.
RickieNickie
We just returned and cost depends on what you want to do. Most where between 80-120 USD, depending on what you chose.
jayray72
We purchased the transfer from the airport to hotel. You can book through them when you get there (usually they give you the best price) or can book anytime by visiting them at the resort. Prob will book even if you did use airport transfer
SuzieFlamingo
It was kind of pricey but you can start to schedule those things now on websites or when you get there i recommend booking with street vendors and shop around before you pick one.
Littletons2016
We did not book any excursions until we got to the resort. I wasn't sure what I wanted to do so we waited till we got there. I would recommend going to the Isla Mujeres trip and the BOB. The trip to Isla Mujeres last from 9-5 and they serve you a buffet lunch on the beach. The lunch was just OK, nothing great but the island is beautiful. They also took us snorkeling which was an adventure. The BOB is the under water observation bubble and you are on a motorized bike. If you are claustrophobic or panic easy this one may not be fore you, but if you are not it is a very fun adventure. They have excursion packages on the resort. We did the two and it cost us around $250 for two people, for both excursions.
Brandieln
Is there a way I can make reservations for dinner every night before my trip?5 answers
Just wondering if there is an easy way to reserve a spot at dinner cab night before my trip? I hear the restaurants fill up fast and Iv also heard it's prudent to make reservations for some all inclusive resorts restaurants upwards of a month in advance.
1 year, 22 months ago
Colorado
Most resorts advise to do so upon arrival. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
In regards to the Grand Oasis they do not require reservations nor take them. You have to show up to the restaurant a bit early and wait for your turn. The restaurants that get packed will take your information down and call your name when they have space for you. For the steak house for example, the hostess told us that we must arrive prior to 7:30 to hold our spot because after 7:30-8 they no longer take tables, they only serve the people who have put their name down.
HSMD
This resort does not utilize a reservation system for their restaurants. If you arrive at the restaurant right when they open you have a chance of getting seated right away. Otherwise, your name will go on a list and you have to wait to be seated. We had to wait around 45 minutes for a couple.
MichigantoMexico
I've been to all-inclusives throughout the Caribbean and, yes, some of them have reservation policies for restaurants other than the buffets. Grand Oasis Cancun has reservations for some restaurants but most are on a first-come, first-served policy. Those that require reservations have it between certain hours on the day you want to visit. ie, reservation between 1:00 and 3:00 for that evening and it's prudent to get there early.
Woody1
None of the restaurants take reservation at Oasis Cancun anymore
BosLady
Is there a kids club at Grand Oasis Cancun?5 answers
I see there is a kids club at Oasis Palm with a mini water park, video games, ect. Is there something similar at Grand Oasis Cancun? What ages are able to attend and what are the hours? If we book at Grand Oasis Cancun, can we use the kids club at Oasis Palm?
1 year, 22 months ago
Kate
Yes there is a kids club for kids 12 and under. The Oasis Cancun and Oasis Palm are separate locations. The Grand Oasis Cancun, Pyramid at Grand Oasis, and Oasis Cancun Lite all share the same complex.
CCGreg
There is a Kids Club and Grand Oasis Cancun.
All ages; 9am - 10pm. If you pay the ladies their way home they will stay later.
FamilyVacationLover
I would not bring my kids there. Its more for singles and couples to drink and dance all day. There was kids there when I went but this resort I would not recommend children.
Littletons2016
There is a kid's club at Grand Oasis Cancun and some parents dropped their kids at the club before spending the day at the beach or pool. I don't know about the ages that are permitted or the hours but you should be able to call them direct and ask. If you book at any of the Oasis resorts you can use the facilities at any of them. However, be aware that Oasis Palm is close to Cancun proper and is used more by spring breakers. You can get back and forth between the resorts using the public transportation.
Woody1
No there is not. There is some kid areas but if you really want a kid vacation you should defenantly go to the palm resort. I traveled to both resorts and the pale has a better kid friendly areas.
cohens
What are the opportunities for dancing?5 answers
1 year, 22 months ago
Johnny
There are two nightclubs open daily, the Havana and Kinky night clubs. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
There are a lot of opportunities to dance! There were a lot of people dancing by the stage during the day, and nightlife in downtown Cancun = a lot of dancing
ghowenivna
They have some clubs on resort, but just 15 min up the road are all the usual tourist spots... senor frogs, Fat Tuesday, Hard Rock, Coco Bongo, etc.
AllInckusiveLover
There is an outside bar which has live bands in the evening. In the past they mixed it up with rock and roll, country and Mexican. This year it was all Mexican or Columbian and many people danced along with the band.
Woody1
quite a bit of dancing, nightly live music outdoors in the marketplace and also the Havana nightclub and Coyote Loco bars on site.
speedygunz
Laundry Services4 answers
I was wondering about the laundry services at the resort. What the prices are. Also me and my fiancee are wanting to come here for our honeymoon but are under 21. I saw the under 25 age limit, was just curious before we booked our trip. We don't want to be turned away when we get there.
1 year, 22 months ago
texas
Laundry service pricing would be through the resort, please contact them directly for more information on this. Your ages should be fine, the policy primarily refers groups. However, travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable.
JeannieCC
there were plenty of guests there that were under 25!
Jenhan
They say you need to be over 25 to attend this resort. I would not book this location now jist because pf your age they very well could tutn you away
Idrathernot
Im 19 and booked with 5 others, dont worry about it
Chino13
Is there a casino nearby?5 answers
1 year, 21 months ago
gg
There are some in the city closer to the airport. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
It's a small casino on the resort
MissMilla
We were there Jan 17th. Were opening casino 2/1
SuzieFlamingo
There is a casino on site.
summervacation
There is a casino at the resort. its not a huge casino but there is tables and machines.
Littletons2016
Mini bars??5 answers
I stayed here last yr an had mini fridge in my room stocked daily with soda an beer..Wanted to stay again at the grand cancun , loved the room. But noticed no mention of stocked fridge this ur?? Do u still offer those in the room.. Will not be in pyramid loved grand osasis
1 year, 21 months ago
Tricia
The Grand Oasis has recently had some changes, however the rooms do come with a min-bar still, this generally comes stocked with water and soda.
JeannieCC
Hello,
We were there 2weeks ago. We bought "The Grand" we did have a fully stocked mini fridge daily with beer, soda, chips and a candy bar. Daily. Do note, unless you pay for "Pyramid" you will not have access to all of the restaurants and bars. Good luck, after 5 times there, we are not returning.
RickieNickie
Mini fridge bar stocked everyday.
ryder
Just left grand oasis. Fridge was stocked with beer soda water chips and candy bars.
summervacation
They do still stock the fridge daily but sometimes you have to request it.
Littletons2016
what age is aloud to drink at the free bars at grand oasis cancun?6 answers
what age is aloud to drink at the free bars at grand oasis cancun?
is it the wristband color the bartenders go by?
1 year, 20 months ago
ashleyr
The legal drinking age in Cancun is 18 so this is generally what resorts would go by.
JeannieCC
18 years old to drink. Younger kids get white wrist bands. They say no alcohol on them.
Scungelio
They don't ask for id for alcohol beverages but i believe you just have to not look like a child and you will be ok.
Littletons2016
Was just there 2 weeks ago and asked the bar tender this very question. He said there was no legal drinking age there and he served anyone who asked for a drink.
Brandieln
People were drinking at 17/18 I'm not sure if it's allowed but no one was debating them being there
JDL12
You can drink at 18. A few bars are limited to VIP, black wristband. These bars serve higher end alcohol.
Luxor
Can I renew my wedding vows on the beach and how much would it cost2 answers
It would just be me my husband and my three kids
1 year, 20 months ago
Renew my vows
Please check with the resort directly as we would not be able to facilitate that for you. We can help you book your reservation, but honeymoon/wedding services would have to be booked directly with the resort. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
wouldn't recommend for a family with kids this location is targeted for young crowd and spring brake
dominicanita
I dont recommend ever going there again. Beach and pool great but a young persons drunk and naked party. Not family like at all anymore.
north1
Check in times and baggage hold5 answers
What time is check in at the Grand Oasis? If you arrive early can they hold your bags until check in?
1 year, 18 months ago
Bcain
3pm is check in. They hold your bag for you, If you arrive earlier than the required check in time
ChrisSmith
Check-in time is 3pm, however if you happen to arrive early, the front desk will often hold your bags for you until that time.
JeannieCC
YES THEY HOLD
NEOS
Check in is at 3, they will hold your bags, but not backpacks or laptop bags. "Too easy to steal from" they said. I went back at 2:30 to check if my room was ready (We arrived at 10 am) and they had just finished cleaning it and let me in. Get checked in when you arrive and your room will move higher on the cleaning list.
Hgmanning
Check in is at 3. Yes they will hold your bags until your room is ready.
Ssager36
Birthday celebration5 answers
Could the staff put something put into our daughter's room, She will be there on her birthday June 27.
1 year, 17 months ago
Carol
We can certainly put in a request, please be advised requests are not guaranteed and they are based on availability at time of check in. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Nope . It was my birthday and cheap carribean put a note on my reservation and they still didn't do anything.
Nath17
They can, but be sure to ask concierge on same say expected. When the staff changes they do not have a platform to keep these kinds of request on a shared schedules system so person on hand at time of execution is aware.
AllInckusiveLover
I am sure they can, as long as you pay them extra :)
Tati2017
They put a bottle of champagne in our room for our anniversary, so I would say yes.
rammelfarms
Wifi5 answers
Last i read on line was the grand plus oasis rooms had free wifi for one of the perks but now i dont see it there.
1 year, 16 months ago
Jeanette
They have limited wifi service. Up to 2 devices per room
PJBM
Yes they have free Wifi you just have to ask for the password at the front desk when you check in.
Djatck77
My husband and I just returned from there June 28th. WIFI for 2 devices in room. If you are looking for something romantic this is not the place. It is known as the Spring Break Hotel and believe me it was still going on. Nothing but 18 - 20 year olds. It was funny the cab drivers even said it was a pit. I'd keep looking if I were you. The entertainment they brag about is over run by young kids.
Cancun17
Wifi is free up to two devices with the grand oasis plus package. The wifi went all over the resort and even reached to the beach. Didn't have an issues when I was using the wifi last week!
Kar617
While not complimentary, Grand Oasis Cancun offers Internet for an additional charge.
JeannieCC
handy cap rooms5 answers
1 year, 16 months ago
misho
Generally they do have some available, however this is on a request basis only and cannot be guaranteed.
JeannieCC
I did not see any on a ground level. . The bathrooms have ramps and stairs side by side so i suppose someone being pushed in a wheel chair or someone with adequate upper body strength could get up and down the ramp
dc12183
I have seen a couple of handicap ppl on wheelchairs in the resort. They were usually accompanied by the staff member. I am pretty sure they have handicap rooms option there. But I would suggest calling the hotel directly to discuss this in advance.
Tati2017
This would not be a good resort for the handicapped. Lot of steps and small bridges with limited elevator access. Some areas have stairs only. We were wondering how a person with a physical disability would manage there.
Champlain26
All restaurants and bars are at ground level or have ramps for access. All multi-level buildings have elevators to all floors.
Woody1
How much is WFI5 answers
1 year, 16 months ago
Indiana
As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I got for free, because I upgrade my room, so I got free wifi
RenataVivi
Included
JojoW
Wi-Fi was free
ButchandLesley
free with all inclusive or atleast grand plus option
dc12183
passport5 answers
is a passport required?
1 year, 15 months ago
tee
If you are a US citizen a US passport is required. If you are not, please speak to your consulate about official travel documents required. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes, you're traveling to Mexico so it's an international flight.
wizzy
Yes
Cabron
yes, sure, the passport is required to enter the country and to check in
Tati2017
Yes a passport is required!, and make sure you schedule enough time for customes so you can make connecting flights going home!
Eltomana
Is there a difference between the oasis palm and the grand oasis palm?5 answers
A couple of my buddies booked a hotel+flight all inclusive at the oasis palm hotel. Now I tried booking the same thing however tickets are sold out. I'm wondering if I book at the grand oasis palm will I have access to everything at the oasis palm such as all inclusive drinks & food?
1 year, 15 months ago
New Jersey
There is a difference in amenities. If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
I know there is more than one Grand Oasis in Cancun The one we experienced was the Pyramid and I would not recommend it.
TennesseeTNWhistler
I have noticed they have "Grand Oasis" and "Grand Oasis Palm" passes. The Palm is better one in terms of restaurants and a few other services., But you can access most of the restaurants with a regular pass. Also, even if you don't have "Palm" you may still visit the restaurants, but you'll have to pay out of pocket for yourself. It is not that much of a difference.
Tati2017
The oasis palm is managed by the same company. They can give you a one day pass to be at the other installations. They will give you a bracelet. From both hotels are the same. You couldn't tell the difference. The oasis palm, it looks better. Oais palm kid friendly and the grand oasis cacum is more for adults.
Vegeta
I'm pretty sure you can visit all the grand oasis, I believe the Palm is more downtown, pretty far away from Grand oasis, we stayed there once also, lots to walk to down town.
rammelfarms
Is Your Question for CheapCaribbean.com?
Contact our Customer Support team.
Room Information
All rooms have gorgeous views and all the amenities you'll need for a chillaxin' good time.
The resort sits on an almost half-mile of snow-white, soft, sandy beach. Get those toes ready.
Beachfront massages overlooking the turquoise Caribbean. Melt.
It has the longest pool in Cancun - it's a quarter-mile long.
The non-stop crazy fun: themed parties, dancing, shows & more.
What We'd Change
Grand Oasis Cancun might not be close to Cancun's nightlife, but here you'll have Vegas-style entertainment, love shows, DJs and tons of places to eat and drink.
Why You Should Go
It's 18 short minutes away from the airport. Your first frosty vacay cocktail is a heartbeat away.
The brand new Red Casino offers it all - traditional tables and video game choices. Open 24-hours a day.
You can burn off those margaritas with aerobics, yoga, Zumba, pilates, water fitness, beach and pool volleyball.
You can dine at a variety of international restaurants.
Complimentary kayaks and aqua bikes at nearby AquaWorld.
You've got 17 restaurants and 20 bars to savor on this vacay. Time to dig in at all this deliciousness.
Available Amenities
Bar/Lounge
Beach
Beach Bar
Volleyball
Casino ($)
Concierge Services
Cribs Available on Request
Currency Exchange
Fitness/Exercise Room
Kids Club
Laundry Services ($)
Lounge Chairs/Umbrellas
Nightly Entertainment
Roll-Away Bed (on request)
Room Service ($)
Swim-Up Bar(s)
Pool Bar
Tennis Court(s)
Spa ($)
Aerobics
24 Hour Front Desk
Poolside Bar
Parking
Basketball
Soccer
Beach Parties
Medical Services ($)
Cigar Shop
Billiards
Porter/Bellhop
Nightclub
Multilingual Staff
ATM/Banking
Snack Bar
Elevators
Audio-Visual Equipment ($)
Spa ($)
Conference Facilities ($)
Yoga
Massage/Spa Treatments ($)
Golf (included)
Wedding Services ($)
Dry Cleaning Services ($)
Sauna ($)
Steam Room ($)
Honeymoon Packages ($)
Aqua Aerobics
Beach Volleyball
Restaurants
Sports Bar
Travel Agency
Tour Desk
Tennis Courts
Beach Towels
Pool Towels (complimentary)
Beauty Salon ($)
Swimming Pool
Car Rental Available ($)
Gift Shop ($)
Babysitting Services ($)
Business Center
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Fishing
Golf Course(s)
Jet Ski Rentals
Motor Boat Rentals
Nightlife
Parasailing
Sailing
Snorkeling
Water-Skiing
Map of Local Area
Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been
carefully groomed into one of the most polished resorts anywhere.
Grand Oasis Cancun
Blvd Kukulcan, Km 16.5 Hotel Zone
(800) 446-2747
Hotel Description
Grand Oasis Cancun: Have an All-Inclusive, More-Than-Grand Vacay: Noble Beach Prize Winner - Best Beach-o-tainment
This rockin' resort is epic fun. Not only will you be able to lounge on one of the prettiest and largest beaches in Cancun, but the resort has so much to offer. Vegas-style shows, concerts by internationally renowned artists, DJs and tons of entertainment, including Cancun's only casino in a resort, the full service, multi-level, Red Casino. You will also find 17 restaurants featuring flavors from around the world, and 20 bars that are ready to serve up all your favorite cocktails. It's the perfect beach destination that gives you a little bit of it all. It's family-friendly, all-inclusive experience where you can find fun for everyone.
DINING
It's an Epicurean Extravaganza that has everything you crave and more. Seafood and Spanish tapas. Mexican and Mediterranean. Sushi and Italian. And oceans more. Dig in.
Tun Kul Type: International Buffet Hours: Breakfast and dinner, daily Description: Indoor seating with plenty of options via a well-stocked international buffet. Dress code: Casual
Dos Lunas Type: Italian Hours: Lunch and dinner, daily Description: Featuring indoor and outdoor seating with a variety of
Italian favorites. Dress code: Casual
Akeru Asia Lounge Type: Sushi Hours: Lunch and dinner, daily
Description: Sushi and sashimi are featured in this Asian-inspired sushi
bar. Dress code: Casual
Joy's
Type: Italian Hours: Dinner, daily Description:Italian-inspired trattoria, serving meals buffet-style for dinner with live music. Dress code: Casual
Il Forno Joy's Type: Pizzas and pastas Hours: Lunch and dinner. daily Description: Italian favorites with outdoor seating. Dress code: Casual
Tatish Type: International Buffet Hours: Breakfast and dinner, daily Description: Tatish serves a variety of international dishes in a casual indoor setting. Dress code: Casual
Maria Bonita
Type: Mexican Hours: Lunch and dinner, daily Description: Traditional Mexican-inspired dishes, in a casual indoor and outdoor setting. Dress code: Casual
IL Forno Dos Lunas Type: Pizza & Pastas Hours: Lunch and dinner, daily Description: You'll love dining on favorites from home, pizzas and pastas. Dress code: Casual
Dragon Wei Type: Chinese-Mexican Fusion Hours: Dinner, daily Description: Chinese cuisine with Mexican influences served indoors. Dress code: Casual
Hacienda Sarape Type: Tex Mex Hours: Lunch and dinner, daily Description: Dine on delicious Tex Mex cuisines. Dress code: Casual
La Placita Type: Burgers, chicken, tacos and tortas Hours: Lunch and dinner, daily Description: Outdoor food court terrace. Dress code: Casual
Red Circus ($) Type: Dinner Show Hours: Dinner, daily Description: Watch a spectacular aerial dance show while enjoying a gourmet dinner. Reservations required. Tickets may be purchased at the concierge desk. Subject to availability. Dress code: Formal
Restaurant reservations are made at the resort concierge desk. Restaurant hours and availability are subject to change without notice.
BARS/NIGHTLIFE
Take a deep breath, you've got plenty of places to get your drink on. Bars on the terrace, beach bar, pool bars and swim-up bars, nightclubs, dance spots and one that even boasts a foam party. Fluff 'n buff and get out there.
Havana Night Club
Open daily.
Dos Lunas Wet Bar
Swim-up bar, open daily.
Kinky Night Club
Open daily.
Coffee & Me
Open daily.
Barlovento Drink & Me
Open daily.
Kin-Ha Health Bar
Open daily.
Tequileria Maria Bonita
Open daily.
Agaves Bar
Open daily.
Scirocco Sports Bar
Open daily.
Coyote Loco
Open daily.
Sands Beach Bar
Open daily.
Sarape Wet Bar
Swim-up bar, open daily.
La Placita Bar
Open daily.
Coffee & You
Open daily.
Ibiza Martini Bar
Open daily.
Ibiza Wet Bar
Swim-up bar, open daily.
Joy's Terrace Bar
Open daily.
The O - Oasis Beach Club
Open daily, premium drinks ($).
Havana Cigar Corner ($)
Open daily.
Schillabar
Open daily, hookah rental ($).
Bar hours and availability are subject to change without notice.
BEACHES AND POOLS
The 650 meters of pristine, sugar-white sand is more than swoon-worthy, there are the two beach clubs. The pool, well, let's just say: be prepared to have your hair blown back. It's a quarter-mile, making it the longest one in Cancun. Peace out, beach lovers.
SPORTS/ACTIVITIES
Water
Pool volleyball
Pool games
Water aerobics
Kayaks and aqua bikes at nearby AquaWorld Cancun
Land
Beach volleyball
Tennis
Fitness center
Aerobics
Multi-use sports court
Yoga
Pilates
Zumba
Billiards
Golf
A nine-hole, par-3, golf course is located on the property. Greens fees are
included and equipment is available to rent.
Guests enjoy preferred rates at one of the nearby golf courses.
INTERNET
Grand Oasis Cancun offers Internet for an additional charge. WiFi is complimentary for guests booked in a Grand Ocean room (up to 2 devices per room).
SPA SERVICES
Spa facilities are located both indoors and outdoors, using only the finest organic products. Guests can enjoy beachfront treatments overlooking the Caribbean Sea. Services include:
Therapeutic massages
Body scrub and wraps
Facials
Beauty salon
Sauna and steam room
Temazcal: Mayan sweat lodge purification ritual
Couples treatments
Bridal services
Additional fees apply to spa services.
WEDDING/HONEYMOON
O WEDDINGS
The Pyramid at Grand Oasis offers destination weddings perfect for any celebration of love, whether it's a simple exchange of vows or a lavish party with family and friends. Choose from a variety of fully customizable wedding packages offering legal and symbolic ceremonies, including the complimentary O Remember package. HONEYMOONS
All guests celebrating their honeymoon or wedding anniversary receive VIP treatment and special amenities. To make your honeymoon extra special, choose from four honeymoon packages offering perks like spa discounts, room upgrades, private sunset dinners and more.
CHILD CARE
Grand Oasis Cancun offers a kid's club with a playground and supervised activities, and certified in-room babysitting for a fee.
ADDITIONAL INFORMATION
Location
Grand Oasis Cancun is located in the Cancun Hotel Zone, 30 minutes from
downtown Cancun and 18 minutes from Cancun International Airport (CUN).
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
The minimum age to check-in at Grand Oasis Cancun is 18.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
Student/Youth Policy (YEAR ROUND)
Spring Breakers and Student/Youth Travelers are NOT accepted. Student/Youth Travelers are defined by the resort as any guest under the age of 25 traveling without their legal parent/guardian. Please be advised that Spring Breakers and Student/Youth GROUPS between the ages of 18-24 are not accepted at this resort. This policy applies year round. Travelers under the age of 25 without a legal parent/guardian will be required to purchase a Student/Youth resort fee upon check-in at the resort. Cost is $30 (cash only and subject to change) per person per stay and is not refundable. If you do not adhere to the Student/Youth Policy, your reservation will be canceled and you will be notified accordingly. Resorts reserve the right to deny check-in.
All hours, fees, amenities, information and services are subject to change
without notice.
