What We Love

  • There are two beachfront pools (including an infinity pool) and three Jacuzzis.
  • Perch under a palapa on Playa Viva.
  • The resort offers luxurious rooms with breathtaking views of the Caribbean and Isla Mujeres.

Things to Know

  • The resort is only 25 minutes from the airport.
  • Upgrade to the Preferred Club to get better rooms, desserts & liquors in the private lounge and more.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
The resort provides a variety of delicious cuisines that will please every guests' palate.
OnSite Dining
  • Barefoot Grill

    Grilled snacks and barbecue served during the day.

  • Coco Café and Ice Cream Parlor

    The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.

    Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.

    Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.

  • El Patio

    Serving authentic A la carte Mexican cuisine. 

  • Gaucho
    Grilled specialties.
  • Himitsu

    Serving A la carte Pan-Asian specialties.

  • Olio
    A la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
  • Portofino

    Serving classic, A la carte Italian cuisine.

  • Preferred Club Lounge Bar
    Lounge bar for Preferred Club guests only
  • Preferred Club Pool Bar & Snacks
    Snacks and drinks for Preferred Club guests only
  • Various Lounges/Bars

    - Barracuda 

    - Desires

    - Manatees

    - Rendezvous

    - Gaucho Grill

  • World Cafe

    A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.

Guests can take advantage of the business center, spa and more.
On-Site Amenities
  • All-inclusive meal plan
  • Business center†
  • Car rental desk†
  • Children programs
  • Conference facilities†
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • All-inclusive meal plan
  • Business center†
  • Car rental desk†
  • Children programs
  • Conference facilities†
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • Internet services†
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Outdoor pool
  • Parking
  • Pool
  • Restaurant
  • Room service
  • Spa†
  • Tour/sightseeing desk†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Dance the night away, practice your swing and more with the many activities provided at this resort.
On-Site Recreation
  • Children's program, onsite

    EXPLORER’S CLUB FOR KIDS:

    Ages: 3 – 12

    At this fully supervised children's program, kids will enjoy the following activities:

    • Arts and crafts

    • Playground

    • Treasure hunts

    • Sandcastle contests

    • Board games and video games

    • Cinema

    • Doll nursery and play kitchen

    • Water games

    • Weekly campout adventures

    • Big screen movies on the beach

    • Beepers for parental control

    • Dinner for children

    All Explorer’s Club staff members are certified by the American Red Cross in CPR for children

  • Dancing †
    This resort offers dancing lessons.
  • General
    This resort offers Spanish lessons and bingo.
  • Golf †
  • Pool
    There are 4 pools and one outdoor hot tub.
  • Spa †

    For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.

  • Volleyball

† Fees may apply

Guest Reviews

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 12618 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing

    Gerson, Natalia, Gustavo, Jhande, and Alex were alllll so incredible during our stay here. 2nd year in a row coming and plan to keep on coming every year!

    Jul 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Most amazing trip ever.

    All of these staff members were absolutely amazing. The gave us the best service ever and made sure that we were treated like royalty. We will definitely be back. Everyone in the entire resort was great but these went above and beyond our expectations. - Gustavo (Preferred Pool) - Gerson (Main Pool/Bar) - Jhande (Main Pool/Beach/Bar) - Alex Melendez (Honorable Mention) -Natalia with entertainment staff We highly recommend making this trip, especially with this staff being a part of it. They treated us like we were family. We told them our name one time and they remembered it for the 9 days we were there. They knew exactly what to bring each of us for our drinks and didn’t even have to ask them to bring them. They brought them spot on point. We were even given a special private lunch one day that was not normally done. Thee entertainment was great every day. No disappointments in this trip at all. We will be back.

    Jul 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Beautiful Views, Amazing Food and Exceptional Service

    As you step through the doors, you’ll be instantly captivated by the pristine cleanliness and the intoxicating aroma, transporting you to a spa-like haven. We had an incredible time and felt like VIPs thanks to this amazing crew. - Gustavo (Preferred Pool) - Gerson (Main Pool/Bar) - Jhande (Main Pool/Bar) - Natalia (Entertainer) We were fortunate to have the most enjoyable trip due to the contributions of them all. Each member of the group contributed to making our trip more enjoyable, relaxed, and attentive to our needs. The Asian restaurant was one of my favorite places to dine. However, the authentic tacos we had out by the pool were an absolute delight, and they truly enhanced our overall dining experience. I highly recommend you make a trip to this exquisite place and enjoy all the beautiful experiences it has to offer.

    Jul 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great family destination

    Clean, kid friendly, great staff Great food, walking distance to local shopping area 4 pool, plenty of restaurants recommend

    Jul 04, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    It was better than staying at a crack house.

    It was better than a crack house, but it was far from the luxury resort that was advertised. The food was poor and a lot of the staff looked unhappy.

    Jul 04, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

     

  • Pet Policy : Pets Allowed:
    • Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

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