What We Love
- There are two beachfront pools (including an infinity pool) and three Jacuzzis.
- Perch under a palapa on Playa Viva.
- The resort offers luxurious rooms with breathtaking views of the Caribbean and Isla Mujeres.
Things to Know
- The resort is only 25 minutes from the airport.
- Upgrade to the Preferred Club to get better rooms, desserts & liquors in the private lounge and more.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Barefoot Grill
Grilled snacks and barbecue served during the day.
- Coco Café and Ice Cream Parlor
The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.
Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.
- El Patio
Serving authentic A la carte Mexican cuisine.
- GauchoGrilled specialties.
- Himitsu
Serving A la carte Pan-Asian specialties.
- OlioA la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
- Portofino
Serving classic, A la carte Italian cuisine.
- Preferred Club Lounge BarLounge bar for Preferred Club guests only
- Preferred Club Pool Bar & SnacksSnacks and drinks for Preferred Club guests only
- Various Lounges/Bars
- Barracuda
- Desires
- Manatees
- Rendezvous
- Gaucho Grill
- World Cafe
A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- Internet services†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Pool
- Restaurant
- Room service
- Spa†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program, onsite
EXPLORER’S CLUB FOR KIDS:
Ages: 3 – 12
At this fully supervised children's program, kids will enjoy the following activities:
• Arts and crafts
• Playground
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Cinema
• Doll nursery and play kitchen
• Water games
• Weekly campout adventures
• Big screen movies on the beach
• Beepers for parental control
• Dinner for children
All Explorer’s Club staff members are certified by the American Red Cross in CPR for children
- Dancing †This resort offers dancing lessons.
- GeneralThis resort offers Spanish lessons and bingo.
- Golf †
- PoolThere are 4 pools and one outdoor hot tub.
- Spa †
For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.
- Volleyball
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12618 reviews
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Jul 08, 2025Go!Go! Go!! So amazing!!
Go!!! Ignore the bad reviews. We just came back, 10 adults in total, was the most amazing trip. We were celebrating my 50th birthday and it was perfect! The food, the property, the drinks, the entertainment, the beach and the staff all exceptional. By far exceeded our expecting. It’s a beautiful smaller reason that I wouldn’t hesitate to recommend or go back to!!
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Jul 07, 2025Would never recommend this resort
I would never recommend this resort to anyone ever. This is the least attentive Dreams resort I have ever visited. The entertainment is non-existent. The food is some of the worst I've had at an all-inclusive. Being preferred gives virtually no perks. The staff is bare minimum at everything. Saving pool chairs is very real here. They do not have enough to accommodate this resort at full capacity. They even have a night of entertainment that sets out a VERY Limited amount of chairs to watch the show and then tell you they are full. I have been to many all inclusives, and this was hands down/ bar none- the WORST. Our first night we arrived late due to unforseen flight delays so we had to order room service for dinner. They NEVER CAME!! wow. It set the tone for the entire week. Cold, old, hard food at the buffet. Limited menus. Below standard entertainment. Lazy staff. Pool tiles cut foot. Outdated rooms. The refrigerator would not work. Air never reached the temp set in the room. Room phone broke. Bed hard as a rock. Pillows are terrible. App would not work to make hibachi reservations.
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Jul 07, 2025Everyone has a bad day, but give them a chance.
We started off our 1st night with not such a good experience. We were told our dinner wait was 45 min -1hr, but waited 3 hours at the Italian restaurant. The next evening was much better. We went to the Hibachi grill and the chef was great and entertaining. The food was good. The 3rd evening, we had went fishing and brought back some of our catch to the hotel. We met with one of the chef’s and he cooked us up the fish for dinner and it was excellent. We had it at the Mexican restaurant. Thank you for a great evening!
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Jul 07, 2025
Family of 4 July 2025
We booked a last minute trip and couldn’t have been happier! we went into this destination, hoping for food quality that was a bit better than your average all inclusive and we got it! I do not recommend the New York strip, but the filet mignon, seafood, crepes and omelets were delicious. Asian fusion was our favorite! I also really loved the shallow beach, it allowed me to lay in the sun, in the water! And we felt that the preferred upgrade was worth it!
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Jul 07, 2025
Godd family place specially with kids.
Over my expectations. Sargazos are a concern but was not our case (end of June). Pillows not too good. Food excellent. 4/5 is my opinion overall.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.