Dreams Sands Cancun Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12987 reviews

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  I see why people return many times!

  Just got back from 10 days at Dreams Sands and can’t rave more about the people, the service, the food!! Noe at breakfast was my ultimate favourite. Carlos at the hibachi table for dinner put on an amazing show. All the restaurants had top notch food that it was hard to not stay another 10 days to experience them all again. Rooms were cleaned impeccably and restocked daily. The beach!! Pools were warm. And we experienced a few outdoor dinners with shows at night. The nightly shows were so fun! Can’t wait to come back.

  Feb 11, 2026
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  We will be back!

  Beautiful place, we had a great time. Beach has eroded since last year. Staff is always wonderful. Entertainment was great.

  Feb 10, 2026
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  Great experience with friendly staff

  This is a great resort, with friendly staff, diverse menus and many applicable areas inside and out for congregating. We loved and would recommend the preferred lounge. We used it as a meeting place for our group of 8. Wish the lounge could have had an outside sitting area on that level to overlook the grounds. The only downfall to this resort is the sun is on the non-beach side so this time of year, you have to wait until late morning to get the sun. Our stay was filled with wind, but the staff did a great job trying to keep the beach with the seaweed that washed in with the heavy winds. Overall, it was a pleasant experience and a good value for the price.

  Feb 09, 2026
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  Excellent Service & Cleanliness , Bad Food & Dated Rooms

  Stayed here with friends for 4 days, 5 nights. We were in the preferred section. Check in was a bit of a sales pitch, and I’m pretty independent so I also didn’t need maps explained etc. they asked a lot of questions and it took too long. The people were very nice and helpful though, especially taking bags at check in then to the room, all very easy upon arrival. Rooms were very clean and comfortable, but showing lots of wear. Not very aesthetically pleasing. My shower also never got hot during my stay, put in request to have fixed and it was addressed but not fixed. Food at the resort was not good at all. The Mexican restaurant was probably the better of all of them, but even then it was bland and overall just bad food. I am not hard to please and I barely ate anything. Omelette at the breakfast buffet was the best thing I had, but it was just like something you’d get in a collage cafeteria. Drinks were overall good, I bought a bottle of wine and had to fill out 3 pages of paper work signing to say I accepted charges. Service was awesome, the beach staff were fantastic. Never worried about getting a spot to lay out because it was managed well. Each person getting drinks and food were great. The staff made it a good, fun and relaxing time. I think many others had mentioned this but the preferred pool was cold! If it was heated it would be good, not a lot of sun hits it and it had to be like 60 degrees. Nobody went in it at all. Hot tub was very small. Lots of kids in the main pool so not ideal for adults. I thought the beach was fine! Kept pretty clean from seaweed and nice and shallow. Overall, I won’t ever return, only went because friends chose this spot for budget. I would say if food is not a priority (and you’ll eat anything) and you need something budget friendly, it’s a fine option.

  Feb 08, 2026
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  Laughter

  Great entertainment crew, fun filled day’s and night’s every day . Everyone was so happy to be working there, especially Jaime and Charlie…. Till next time 😊

  Feb 08, 2026