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InfoCustomer ReviewsQuestions & Answers
Drop this in your thought corral: you are lounging by aquamarine waves, but across the shimmering sea is Isla Mujeres, a
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Drop this in your thought corral: you are lounging by aquamarine waves, but across the shimmering sea is Isla Mujeres, a place you long to explore, where magical snorkeling and scuba outings are rumored to be had. Your kids are happily away on a (supervised) treasure hunt; however, you're on the hunt, too - for the boat to Mujeres, and the nearest beach bar. You're on your much-deserved vacay and chillaxing is, after all, Job #1.
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"The hotel and staff were great! The beach was BEAUTIFUL! So much good food to eat!
There is no charge for room service and unlimited drinks, though tips are expected...if you and your 2 kids have 6 dri..." – Kimbornin63
195 out of 272 (72%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
3.9
Service
4.3
Beaches & Pools
4.0
Dining Options
3.9
Room Comfort
3.7
"The hotel and staff were great! The beach was BEAUTIFUL! So much good food to eat!
There is no charge for room service and unlimited drinks, though tips are expected...if you and your 2 kids have 6 dri..." – Kimbornin63
195 out of 272 (72%) customers would recommend this product to a friend.
All Customer Reviews
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February 17, 2019
Great small resort
This place was smaller than I’m used to for a resort in Cancun but perfect for my wife and I that were looking for some R&R. The beach was beautiful with little seaweed and the sand was soft and easy to walk on. The staff were awesome and very friendly. We had a great time!
I had the greatest time and service from my now friends and great ambitious people Luis Moto,Roberto,Lazaro,Eric,Manuel,Alberto,Arturo..I’ll be back and thank you again
We went for 4 nights over New Years and had a good time. The service and restaurants were all great! We booked the preferred club and were upgraded to the honeymoon suite and not a complaint to be had about the room or the service overall. After reading other reviews both on CC and on TripAdvisor, I wasn't sure what to expect with the food but we were pleasantly surprised. There were times we had to wait for dinner but if you're adults, not such a big deal as you can easily grab a drink while you wait at the lobby bar. My biggest complaint about the resort was the sun over the pool. While it's probably great for keeping the kids out of the sun most of the day, as adults that want to get some sun for a few days...it's not so great that the sun doesn't make it's first appearance at the pool until noon. There are some seats around the pool that didn't see the sun at all in the 4 days we were there! We quickly learned after the first day which chairs would be best positioned by the pool but had to be down to claim them shortly after 6 AM! The beach was great but too short. As a full disclaimer, we're used to staying in Riviera Maya where the resorts are much larger and there is bigger beach and pool space. Overall we enjoyed our stay but most likely wouldn't stay again only because of the lack of sun by the pool and it being a smaller resort than we're used to.
From:Milwaukee, WI Age:35-44 Travel:3-6 trips/year
January 4, 2019
Cancun
GOOD BUT NOT GREAT VACATION! Their service was not the best, always a little question. Food was good and and good variety of worldly restaurants. Good selection at the bar with top shelf available. The wine selection at dinner was POOR.. You could order at your expense good wines but rather expensive.This was a true downer. All inclusive definitely is hard on your diet, we ate too much!
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What's the best excursion? How much should you tip?
Ask a question about Dreams Sands Cancun Resort & Spa or help someone else answer theirs.
Can you answer these questions?
36 questions, 149 answers.
How many pools, spas, restaurants & bars are there5 answers
How many pools, spas, restaurants & bars are there
4 years, 56 months ago
jenren
Approximately 2 pools, 1 spa, 8 restaurants and 4 bars.
If wish to seek further details, please call us at 1.800.915.2322.
SamCC
2 pools
5 Restaurant
3 bars
Better than expected
palmcha1
2 pools 1 spa 9 restaurants 3 bars
sicric
2 pools, 7 restaurant, 1 spa
emack
There are two pools, 6 or 7 restaurants, a beautiful spa and a couple nightclubs on sight. There is a bar inside the lobby, one by the ocean / pool and a swim up bar as well.
Kakes
WHAT DATE DID YOU OPEN W/FULL SERVICE?2 answers
4 years, 56 months ago
USA
This resort will be open on September 1st, 2014. It is a brand new resort that will uphold the quality of the Dreams name.
If you wish to book or have any further questions, please call one of our Beach Experts at 1.800.915.2322.
SamCC
our tour guide told us that the resort is 7 years old
FirstTimers123
Which rooms have the tub and canopy outside the room? You can see it in the photos2 answers
4 years, 55 months ago
Donnie
For details regarding room amenities and what would fit your needs, please call one of our knowledgeable Beach Experts at 1.800.915.2322. Our offices are open from 5:00 AM to 3:00 AM EST daily for your convenience.
SamCC
You need to be part of the "Preferred Club" to be on that side of the hotel.
Beachisforyou
What does All-inclusive means4 answers
4 years, 55 months ago
Tampa, Fl
All-inclusive includes: Breakfast, lunch, dinner and snacks, all beverages, including premium-brand alcoholic beverages, 24-hour room-and-concierge service, non-motorized water sports nightly entertainment, supervised Explorer's Club for kids, and taxes, tips, and gratuities.
LizCC
Room, food, drinks, and some beach items are all paid for. Does not include transportation, insurance, or trips and the vouchers you receive are almost useless at the resort.
derich
Restaurants, room service, all drinks - no charge.
palmcha1
All meals, snacks, even 24hr room service, all drinks alcoholic and non alcoholic (except bottles if wine) ...literally as much as you want, including gratuities (although I tipped a little directly to the wait staff etc when I felt it was deserved) plus your hotel stay.
Shupshake
Does this resort sit on a private beach?5 answers
4 years, 55 months ago
jj
No the beach is a public beach.
LizCC
No, it's surrounded by a number of nice resorts.
palmcha1
It's private as in you have to walk through the hotel or another beach to get to it, but there is no security on the edges to keep people from entering. The beaches on either side were high end condos or resorts so you didn't have many people hanging out, just passing through. Local sales people did walk through but unless you called them over the didn't come to you and bother anyone.
AllTheNameareGone
Yes, very beautiful!
Beachisforyou
Yes, the beach is private, but it outside folks come along and try to sell you jewelry and other trinkets.
Beachisforyou
Is the beach on this resort rocky?5 answers
4 years, 55 months ago
Nm
Dreams Sands Cancun Resort & Spa offers direct access to Playa Viva--650 ft of pristine beach with palapas for shade, chaise lounges and towels.
LizCC
No, the beach is not rocky and the sand is like powder!
AlbertoT
No, it was perfect. Just got back 11/7/14
palmcha1
There are a few boulders but as far as the actual shoreline it's very fine sand as far as the swimming area is marked. It's a very nice beach for swimming.
AllTheNameareGone
Not really at all. Not sure why people say it is. Has a large rock here & there that are totally avoidable & quite pretty. Great beach- walk right in. Nothing to hurt your feet but a few tiny shells- little / no seaweed.
pmwashcross
What kind of beer do you serve with all inclusive6 answers
Type of beer served with all inclusive packages.
4 years, 55 months ago
Dn
Domestic and premium alcoholic beverages are served. Brands and types vary greatly - we suggest contacting the resort for further details or speaking to one of our Beach Experts at 1.800.915.2322.
SamCC
Dos Eq
palmcha1
Dos Equis is the included beer on tap, and the only one you can get at any time. Bottled Sol is available in your room and usually at the sushi bar. While I was there I saw a rotation of Coors Light, Bud Light, and Heineken cans but you never knew which would be available if any. As far as I could tell you couldn't purchase any additional kinds.
AllTheNameareGone
Miller Lite
acdc51907
Sol,Heineken,Dos Equis, Coors,
sicric
only Coors light beer. but lots for good mixed drinks.
august2016
I don't personally drink beer, but a gentleman in our party did say they needed more beer options.
Beachisforyou
When will all construction be finished?3 answers
I read: "Grand Oasis Viva property will undergo extensive renovation and adaption to meet the Dreams Resorts & Spas Unlimited-Luxury® standards."
When will renovations and construction be complete?
4 years, 55 months ago
Greensboro, NC
We show this resort being open and available for the beginning of September of this year. We suggest contacting one of our Beach Experts at 1.800.915.2322 for further information.
SamCC
Our understanding was it is done, but they lied. Major plumbing problems still exist, ie, water shutting off during shower and standing in 3 to 4 inches of dirty water, waiting for it to drain.
derich
It's complete
palmcha1
Any other fee added for the "all-inclusive"3 answers
For the special rate for "air plus 4 nights - all-inclusive", are there any other additional fees that are assessed for the "all-inclusive" part either now or when we are on-site? Or for any other items other than the ones asterisked as having a fee associated with them?
4 years, 55 months ago
Minnesota
There will be no additional fees for an all-inclusive plan other than specialty items and upgrades. The resort may ask to hold funds on your credit card for incidentals. For further information, please call one of our Beach Experts at 1.800.915.2322.
SamCC
aside from the tipping that is expected, no. I thought I would find some but there were not.
palmcha1
Only if you want the transportation or insurance. The fees are exactly what they quoted and there is no deviation from that.
Beachisforyou
Is there a business center with free internet access for guests?5 answers
4 years, 54 months ago
Debbie
Dreams Sands Cancun offers Wi-Fi access in guest rooms for an additional charge. You would need to check with the front desk for the internet rates.
KristenCC
There are three computers with a printer free in the lobby. They have pretty good internet. I only had to wait a couple times.
AllTheNameareGone
yes & free wifi throughout with a code they give out
pmwashcross
Yes, they have 3 computers with a printer for customer use. The WiFi in the hotel is very good also.
Medtech
Yes, there is a business center with free access. You will need a code from the front desk.
MidMoTraveler
Scuba diving2 answers
Do you have scuba diving and how much it diving
4 years, 54 months ago
Laura
Scuba Diving is offered at an additional cost. We suggest contacting the resort for full pricing details or checking with the front desk upon arrival. For further information, please call us at 1.800.915.2322.
SamCC
They have scuba diving its about $230 which they can covert to pesos. It's an all day activity and comes with a training course.
ttmo1491
Scuba diving2 answers
Do you offer scuba diving on the resort and how much is it? How many dives are offered? Is the diving good there.
4 years, 54 months ago
Laura j
Scuba Diving is offered at an additional cost. We suggest contacting the resort for full pricing details or checking with the front desk upon arrival. For further information, please call us at 1.800.915.2322.
SamCC
I know they do have it. I saw people practicing in one of the pools. No idea of the cost.
pool49
any rooms that are walk out to beach5 answers
4 years, 54 months ago
phila
No. This resort does not offer rooms that walk out to the beach.
WILLCC
No
Sep14IM
No. This resort does not offer rooms that walk out to the beach.
CaitlinCC
no
pmwashcross
no
emack
really long pants for men?5 answers
This is a vacation and we like to dress very casual. Is the dress code strickly enforced?
4 years, 48 months ago
mtngirl
For the specialty restaurants, they will enforce the dress code, no beach wear is allowed and men are required to wear long pants.
KristenCC
Yes Men are not allowed in tank tops even for lunch and I saw them turn people away every day. Men are required to wear pants for every dinner options which annoyed my husband. Women are not allowed to wear flip-flops at dinner either.
AllTheNameareGone
Yes very strictly enforced at the sit down restaurants, not the buffet, even for my teen sons. Girls however can show up half naked & no one cares. Bizarre.
pmwashcross
When I went in September 2015, it was not enforced. A lot of the men entered the 'long pants' restaurants in shorts and sandals and were allowed it and not asked to leave. I have been to resorts where they have turned away people due to this rule though, but not here.
Supergirllll
It really wasn't terrible. I didn't see anyone get turned away. But the restaurants are so fancy, you'll see why they would want you to not show up in beach attire!
KBMN
are there handicapped accessible rooms2 answers
3 years, 47 months ago
laprofessora
Yes, they do a few rooms available, you just need to be sure to request this, at the time the reservation is made.
KristenCC
Yes, they have an elevator in the hotel.
pool49
Is there any construction still taking place within the resort?4 answers
3 years, 45 months ago
Chicago
Not aware of any construction at the moment. Keep in mind there is typically very little notice between a resort announcing construction and when it occurs. Low season (June-December) is prime for any resort to do renovations.
CCGreg
no constructing during my stay in July
theroaminggnome
Yes
KdLady
There was some construction that was audible during the day. Not enough noise to detract from the vacation.
Beachisforyou
What is the minimum age to book a room2 answers
I want to send my 18 year old daughter and her 18 year old boyfriend on a graduation vacation. Can they go alone at 18?
3 years, 42 months ago
Buffalo, new york
I think so. Mexico considers you to be an adult at 18
pool49
Please check with the resort directly for the most up to date information regarding age for check in as most resorts need an adult to check-in with a credit card in their name for incidentals. Their international phone number is: (01152 to dial out) 998-848-7600.
TimCC
Unsure
Jibri
Which properties And prices are not inclusive?2 answers
Do you havé à hôtel That is. Not inclusive?
3 years, 42 months ago
Xavier
We have several all across the Caribbean that are European Plan - i.e. not all inclusive. For more information on those properties, give us a call at 1.800.915.2322.
SamCC
The bars are not open. Romantic diner, spa etc
834rout10
Seaweed5 answers
Seaweed has been a problem in Playa del Carmen as well as most of Riveria Maya. Has it affected the Cancun Hotel Zone?
3 years, 41 months ago
Texas
Seaweed has been a concern throughout the Caribbean. The resorts are aware and doing their best to make sure the beach is clean for all their guests and there has been less concerns of seaweed. If you have any further questions, you may contact the resorts directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Lots. On the beach every morning but there was a dedicated crew out most of the day and they would clear the weeds.
mathu
no seaweed last week it was beautiful
gfabz
No seaweed at the beach. No foul odor
Aslee80
Yes, we did not have the beautiful water that we are use to seeing when we visited Cancun last week
Tripsahoy
Are the rooms with AC?10 answers
3 years, 40 months ago
NotaNYr
yes
mathu
Yes, there is absolutely AC with a controllable thermostat!
Supergirllll
Yes. The rooms are kept very cool with adjustable thermostats.
Codeman911
Dreams Sands Cancun Resort & Spa features 441 spacious rooms equipped with superior amenities including air conditioning, direct dial telephone, satellite TV, electronic safe box, alarm clock with MP3 docking station, iPod charger, daily stocked mini-bar and much more.
TimCC
Yes the rooms have AC
CCCasey
Yes
acdc51907
Yes
Shupshake
Yes
Kakes
Yes!
KdLady
Yes.
Beachisforyou
Are the nightly shows inside or outdoor?5 answers
3 years, 39 months ago
Sarah
The shows are all outside. The only things indoors are the spa, and a couple of restaurants.
MMATrv
Please check with the resort directly for the most up to date information regarding activities/entertainment offered at the resort. Their international phone number is: (01152 to dial out) 998-848-7600.
TimCC
Both but mostly outside. They had a magic show inside and one night they had a singer inside.
acdc51907
The nightly shows are outside by the pools. They are amazing, this hotel was great for entertainment.
Kakes
Some, not huge productions but rather "general entertainment" sitll fun though.
RoyRo
what are the timings for kids club for ages 3-122 answers
3 years, 37 months ago
charlotte
9am to 9pm
LizCC
Timing is okay....they don't do enough out door activities.
Shamanda
Why aren't there any photos of the rooms?5 answers
I have never looked at a resort and had them not show the rooms. Makes the place questionable. I am aware I will not be in there a ton but I am a germaphobe and would like an idea of what I will be walking into.
3 years, 36 months ago
Niki
There are professional photos of the room if you click 'details' under 'room details'. For user photos you will want to check sites like Trip Advisor.
CCGreg
I just never took any. Nice rooms tho.
acdc51907
I seen photos when I booked on cheap Caribbean and yes the rooms are very clean.
Nana2018
My Sister in law and I stayed at this resort last week. I just did a very in depth review; it was amazing! I have posted a picture of our room. The rooms are beautiful!!!!
SeashellGirl
the beach is really nice - the cove around the hotel is almost waist deep the entire way which is great.
FirstTimers123
Do the rooms have patios5 answers
do the rooms have outside pattios
2 years, 36 months ago
Susan
yes
EKHAYE
Each room has an outside balcony with 2 chairs and table.
Chasten
Please check with the resort directly for the most up to date information. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
All rooms come with a balcony and some outdoor furniture.
CCGreg
Yes, some only and not all.
JT916
How far is resort from airport?5 answers
2 years, 36 months ago
Wolly
Dreams Sands Cancun is located 15 miles (25 min by car) from Cancun International Airport (CUN) and 5 miles (15 min by car) from downtown Cancun.
bthornton
Maybe 30 min car ride. Not far at all.
acdc51907
About a 20 minute ride from the airport.
MidMoTraveler
About 30 minutes
KdLady
It is about 25 minutes from the airport.
Beachisforyou
alcoholic beverages5 answers
What alcoholic beverages are included in the all inclusive?
2 years, 36 months ago
Hue M.
Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink). If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
All the beverages are all inclusive just if you buy bottles they're not included but the majority of the time you are given coupons that can go towards the bottle purchase.
Caro1088
Just about any alcoholic mixed beverage is available. They could use more beer options. The fruit drinks are very good and they serve it in a good-sized glass, not the small tumblers.
Beachisforyou
Our trip inluded all alcohol all brands even top shelf
Nana2018
All alchohol is included. The only item that my group had to pay for in regards to drinks was a specialty carved pineapple drink which I believe was like $5 to $10 US dollars. All beer, wine, and hard alcohol were included.
DRH23
Did this Dreams Cancun have a Dolphin pool on property.5 answers
Is this the Dreams Hotel that had a Dolphin pool on the property a few years
ago. If it was, we vacationed there about three years ago. We loved
everything about the hotel and heard that it was going to close for
renovations and/or being sold.
Looking at the pictures they look very different from what we
remember. We are planning another vacation with our grandkids
and have great memories of our stay there.
Looking forward to your response.
2 years, 36 months ago
terry
Hello, Unfortunately there is not a dolphin pool located at the resort.
bthornton
No they do not.
acdc51907
It is not the same resort. I stayed at the other Dreams several years ago. It has sold. I believe it is a Hyatt or something now and adults only. Dreams Sands doesn't even come close to comparing to the old Dreams Hotel.
Tripsahoy
No, there was an infinity pool with water that essentially spills over the edge. There was also a larger main pool. Both pools were on the smaller side and didn't really have a theme. If you're talking about ACTUAL dolphins, no, there are no dolphins at this resort
SilentTD
NO Dolphin here, rather a small-ish hotel.
RoyRo
Was this hotel renovated?2 answers
Is this the Dreams Cancun Hotel that once had a pyramid bldg overlooking
a pool of dolphins?
2 years, 34 months ago
MA
It no longer has that. Yes they are making changes to the resort.
bthornton
This hotel sits quite close to the beach and there is no room for a dolphin pool that I can see. The building is not a pyramid shape.
Beachisforyou
how is the food ?5 answers
does the preferred club ocesn front room have a balcony ?
is there a charge for room service ?
2 years, 31 months ago
moonshine
The gourmet dining options here are excellent! The Preferred Club Ocean Front Room does not have a balcony. And room service is one of the unlimited luxuries offered at this resort as part of the all-inclusive package.
JeannieCC
Good
Jibri
The food is pretty decent. Some of these preferred rooms had balconies some did not... No charge for room service.
Momofthebride
No charge but you might need to tip them.
Handsomejaijai
room service is free of charge - deluxe partial ocean view rooms have a balcony
FirstTimers123
gambling ?5 answers
does this resort have a casino?
2 years, 31 months ago
moonshine in new jersey
No, unfortunately this resort does not have a casino. However, there will be resorts nearby that have casinos that you may visit.
JeannieCC
No casino
Emily518
No casino at the Dreams Sands/Cancun.
Beachisforyou
NO
Handsomejaijai
No
Nana2018
Are the pools open 24 hours? If not, what are the times?4 answers
2 years, 30 months ago
Jordan
The pools are not open 24-hours, however the times can vary based on the time of year. For more information, please contact the resort directly.
JeannieCC
Unsure
Jibri
I don't think so. It would be very loud to many expensive rooms.
Grimo
They told me the pool closed at 7pm but some times i saw people swan after 7pm.
Handsomejaijai
No. only open until 8pm
cjlov3
Do all resorts offer wedding service?2 answers
Which resorts offer outdoor wedding services and pricing?
2 years, 30 months ago
TIffany
If you need any help booking, please call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
YES THE SANDS DOES THERE WERE 3 WEDDINGS IN ONE WEEK AT THE BEACH. FOOD AND MUSIC FOR THE EVENING. VERY WELL PLANNED
swilson05
can you smoke on this property5 answers
2 years, 25 months ago
tilton, ill
Yes in designated areas.
CCGreg
You may smoke on the beach, but not in the restaurants or hotel
Beachisforyou
Not sure but i did see people smoking in the report area.
Handsomejaijai
In designated areas
Nana2018
You can't smoke in the rooms however there are designated areas around the beach area where you can smoke.
Reasie
What foods are available for kids5 answers
2 years, 24 months ago
Beach goer
For a list of menu items for your dates of travel, please contact the resort directly as this is always subject to change.
JeannieCC
The buffet line had a dedicated table just for the kids!
Beachisforyou
Well, burger and fries; the food quality is very poor.
Handsomejaijai
The resort offers finger foods for the kids. Hamburgers, hot dogs, chicken nuggets, French fries, but they can also eat whatever you may eat. Ice cream and cupcakes and pastries are also available for them. They have a huge variety of foods.
Reasie
There is a specific area for kids food in the buffet. There was hot dogs, chicken nuggets, fries etc. Our kids had no problems finding something to eat.
JenfromMichigan
Is there nightly entertainment and any daytime activities5 answers
Is there any nightly entertainment? And any daytime activities
1 year, 23 months ago
Rosita
Yes the resort offers both. Please check with the resort directly for specifics as they change weekly. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Yes there is. They have a performance every evening by the pool and sometimes in the lobby later in the evening. Poolside happenings daily and beach and water games
Grizfan
there was an activities schedule......always something going on!
Wiener
There is plenty of daytime activities including water sports (jet skis, kayaks) and the entertainment team is awesome and they host all sorts of games such as water volleyball, kayak races, beach games, dancing in the pool. Night life is great with a music lounge which is more like a sports bar with a pool table and televisions and the lobby bar is very popular with live music. There are transportations to local night clubs hosted by the promoters of the club for more night life options.
Gabk
There is Nightly entertainment and plenty of day and beach activities!
Cee85
Preferred Pool?5 answers
I am traveling to Cancun and usually go to Secrets Properties. I would like to be in the Hotel Zone and found Dreams Sands. Since we will not be traveling with children I would like to know if The Dreams Sands offers a preferred pool for adults only.
1 year, 18 months ago
Chrissy
Unfortunately this resort does not have an adults-only pool.
JeannieCC
Just returned from there. No the two pools both allow children.
DaveS
No. There are no adult only pool.
Handsomejaijai
This is a family resort. If you want a only adults resort then this is not one of them
Singh20
There's a relaxation infinity pool that's for adults only.
MissRay
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Room Information
Dreams Sands Cancun Resort & Spa features 441 spacious rooms equipped with superior amenities including air conditioning, direct dial telephone, satellite TV, electronic safe box, alarm clock with MP3 docking station, iPod charger, daily stocked mini-bar and much more.
Sparkling champagne and cool towels that take the travel edge off, and fast.
As of June 2018 you can bring your furry friend along!
Two beachfront pools (including an infinity pool) and three bubbliscious Jacuzzis.
Perching under a palapa on Playa Viva, a private stretch of sugar-white sand kissed by turquoise.
Luxurious rooms with breath-stealing views of the Caribbean and Isla Mujeres.
Cushy bathrobes and slippers in your room. It'll feel like home.
Explorer's club (kids 3-12) with treasure hunts and sand castle competitions.
Red Cross certified staff supervise the aforementioned club. A relief, right?
The Black Mud Body Wrap and Stem Cells Body Treatment. You'll feel like new.
You can cuddle up on a beach blanket for a movie under the stars.
What We'd Change
Dreams Sands Cancun's perfect location offers a beautiful private beach, championship golf courses nearby, legendary shopping and nightlife, plus plenty of great excursions and activities the whole family can enjoy. This one is a no-brainer.
Why You Should Go
It's only 25 minutes from the airport - you'll be vacay crushing it in no time.
Upgrade to the Preferred Club, get better rooms, desserts & liquors in the private lounge and more.
For snorkeling and scuba, boat or ferry over to Cozumel.
Perfect your swing at the Playa Mujeres Golf Course - it's a Greg Norman signature green.
Connecting rooms are available, so it's great for families.
Mayan ruins are near and well worth the trek. The cliff-top view from Tulum is crazy epic.
Intro to scuba in the pool, kayaks, ocean volleyball & many more splashy things.
Take Spanish lessons and if you get the urge to shimmy, Caribbean dance lessons.
After you dry off, take in a cocktail or cooking lesson.
Jump on the ocean trampoline, then bounce on over to the pool table.
Available Amenities
Beach Bar
Volleyball
Business Center ($)
Concierge Services
Conference Facilities ($)
Cribs Available on Request
Daily Maid Service
Jacuzzi
Kayaks
Kids Club
Laundry Services ($)
Nightly Entertainment
Pool Bar
Internet Access ($)
Scuba Diving ($)
Aerobics
Dance Classes
Medical Services ($)
4 Bars/Lounges
8 Restaurants
Spa Services ($)
Library
Yoga
24 Hour Room Service
Beach Volleyball
Fitness Center
Ocean Trampoline
Jogging Trail
Car Rental Available ($)
ATM/Banking ($)
Babysitting Services ($)
Banquet Facilities ($)
Nearby Excursions & Attractions
Chichen Itza and Coba Ruins
Deep-Sea Fishing
Fishing
Golf Course(s)
Historical Site(s)
Horseback Riding
Mayan Ruins
Nature Park(s)
Nightlife
Parasailing
Scuba Diving
Shopping
Snorkeling
Theme Park
Map of Local Area
Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been
carefully groomed into one of the most polished resorts anywhere.
Dreams Sands Cancun Resort & Spa
Blvd Kukulcan Km 8.5 Hotel Zone
+52 998 848 7600
Hotel Description
Dreams Sands Cancun Resort & Spa: Get Sunny and Sandy in Paradise
Drop this in your thought corral: you are lounging by aquamarine waves, but across the shimmering sea is Isla Mujeres, a place you long to explore, where magical snorkeling and scuba outings are rumored to be had. Your kids are happily away on a (supervised) treasure hunt; however, you're on the hunt, too - for the boat to Mujeres, and the nearest beach bar. You're on your much-deserved vacay and chillaxing is, after all, Job #1.
How does this sound right about now? Thought so.
Dreams Riviera Cancun Resort and Spa has everything you have ever wanted in an all-inclusive family getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:
Unlimited gourmet a la carte dining - eight gourmet restaurants (no reservations needed), plus a coffee bar for your requisite caffeine rush.
24-hour room service - if any of your brood needs anything in the middle of the night, we're here.
Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too. All you can drink).
Daily maid service - go ahead, leave your bed unmade.
Oodles of daytime activities, theme parties and live nightly entertainment. Par-tay!
Daily refreshed, complimentary mini-bar. You'll never be parched.
Pool and beach wait service. (Chilled beverages at your beck and call).
No wristbands. (You're not at a sleepaway camp).
No gratuities, unless you are so moved.
The Sip, Savor & See program lets you to wine/dine at sister properties including Now and Sunscape.
Free Wi-Fi with Unlimited Connectivity - mobile app that lets you stay connected, that is, if you want to.
DINING
A treasure trove of tempting flavors will call you name from dusk 'til, late late night that include French, Mexican (of course), Pan-Asian fusion, Olio (seafood at lunch, Mediterranean at dinner), Italian, international cuisine (adults-only), and a grill with snacky bits. For the night's ender, there's the Coco Cafe/Ice Cream Parlor, where you can nosh on coffee/tea, crepes and of course, ice cream. Scoop it up, all of it. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.
Portofino Type: Mediterranean Hours: Daily, 5pm-10:30pm. Description: Non-smoking, a la carte restaurant featuring
Mediterranean and Italian cuisine. Dress code: Elegant casual. No sleeveless shirts or flip
flops. Long pants are required for men.
Bordeaux Type: French Hours: Dinner - daily, 5pm-10:30pm Description: A la carte French dining in a romantic setting.
Adult only. Dress code: Elegant casual. No sleeveless shirts or flip
flops. Long pants are required for men.
Himitsu Type: Asian Hours: Daily, 5pm-10:30pm Description: Non-smoking, a la carte restaurant specializing
in Asian cuisine. Dress code: Elegant casual. No sleeveless shirts or flip
flops. Long pants are required for men.
Barefoot Grill Type: Grill Hours: Daily, 11am-5pm. Description: Beachside a la carte restaurant offering burgers
and hot dogs. Dress code: Casual. Women must wear bathing suit wrap or cover
up.
Waves & Sands Type: International Hours: Daily, 6pm-11pm Description: Enjoy international cuisine for dinner at this adults only restaurant. Dress code: Casual elegance. No sleeveless shirts or flip
flops. Long pants are required for men.
Sushi Bar Type: Japanese Hours: Daily, noon-4pm Description: Non-smoking a la carte sushi and other Japanese
delicacies. Dress code: Casual elegance. No sleeveless shirts or flip
flops. Long pants are required for men.
Olio Type: Seafood / Mediterranean Hours: Lunch, 12:30pm-4:30pm; Dinner, 6pm-11pm Description: Stop by at lunch for the fresh seafood, and return at dinner for the delicious Mediterranean cuisine. Dress code: Casual. Women must wear bathing suit wrap or cover
up.
World Cafe Type: Buffet Hours: Breakfast- daily, 7am-11am; Lunch- daily, noon-3pm;
Dinner- daily, 5pm-10:30pm Description: International buffet, with continental and
Mexican cuisine and a variety of international specialty items and classics.
Special Kid's Corner buffet. Dress code: Casual. Women must wear bathing suit wrap or cover
up.
El Patio Type: Mexican Hours: Dinner- daily, 5pm-10:30pm Description: A la carte Mexican cuisine offering everything
from light snacks to full meals during the day, and a la carte specializing in
Mexican in the evening. Dress code: Casual. Women must wear bathing suit wrap or cover
up.
Coco Cafe Type: Snacks Hours: Daily, 7am-11pm Description: Premium coffee and deli snacks with an ice cream parlor attached in a casual and
relaxed atmosphere. Dress code: Casual. Women must wear bathing suit wrap or cover
up.
All hours are subject to change.
Dining Program
The Sip, Savor & See package is now available at Dreams Sands Cancun
Resort & Spa and allows guests a chance to enjoy dinner and an evening of
entertainment at sister resorts Dreams Riviera Cancun Resort & Spa, Dreams Puerto
Aventuras Resort & Spa, Dreams Tulum Resort & Spa, Now Jade Riviera
Cancun, Now Sapphire Riviera Cancun and Sunscape Sabor Cozumel. Guests
must arrange the evening in advance with the resort concierge, including
arrival and return times and restaurant selection. Offer includes dinner and
entertainment and guests can use facilities of the resort they are visiting
from 6pm-1am. Round-trip taxi fare and gratuities not included.
Hours are subject to change.
BARS/NIGHTLIFE
Whether you want to party or plop (and chill), you can find premium spirits at the beach bar, swim-up bar, lobby bar, a cool sushi & ceviche bar, or at the music lounge. Find your vibe and be aahh-mazing.
Rendezvous
Lobby bar. Daily, 10am-1am.
Manatees Bar
Swim-up bar serving tropical drinks. Daily, 10am-5pm.
Desires Music Lounge
Contemporary music lounge. Daily, 10pm-1am.
Barracuda Lounge
Enjoy tropical cocktails while gazing at the clear-blue Caribbean. Daily,
10am-6pm.
BEACHES AND POOLS
Step right up and on to Playa Viva, a 650-square foot private beach with soft, pearly sand and palapas for your chillaxing pleasure. There are two beachfront pools, including an infinity pool for endless hours of doing nothing. Just what you signed up for.
SPORTS/ACTIVITIES
Water
Swimming
Kayaks
Ocean trampoline
Available for an additional charge:
Scuba diving with lessons
Land
Aerobics
Volleyball
Fitness center
Jogging path
Yoga
Golf
The resort offers convenient access to many top-ranked Cancun golf courses,
including the following:
Playa Mujeres Golf Club
Cancun Golf Club at Pok Ta Pok
Cozumel Country Club
El Camaleon Mayakoba
Hilton Cancun Golf & Spa Resort
Iberostar Playa Paraiso Golf Club
El Manglar Golf Course
Moon Spa & Golf Club
Playacar Spa & Golf Club
Puerto Cancun Golf Course
TPC Cancun La Roca Country Club
Riviera Cancun Golf & Resorts
Riviera Maya Golf Club
Dreams Sands Cancun Resort and Spa also offers complimentary green fees
at Playa Mujeres Golf Club. Please see Additional Information below for more details.
INTERNET
Dreams Unlimited Connectivity offers free Wi-Fi in all rooms and public areas.
It also offers a free mobile app that allows guests to stay connected to family
and friends at the resort and at home, without any cell phone roaming charges.
The app also offers access to social media, free app-to-app calling, resort
info, local info and discounts, and even weather from your fingertips!
SPA SERVICES
Dreams Spa by Pevonia is ready to pamper you and leave your body relaxed and
rejuvenated for an additional charge. Treatments include:
Whirlpools and other hydrotherapy choices
Cleansing saunas and steam baths
Invigorating showers
Massages
Facials
Professional manicures and pedicures
Special options for teens and kids
CHILD CARE
Dreams Sands offers activities for both kids and teens.
The Explorer's Club for Kids offers fun and exciting activities for children
ages 3-12. Activities include:
Playground area
Indoor game room
Storytelling and music
Treasure hunts
Sand castle contests
Video games
Big screen movies under the stars
A weekly camp out on the beach and other adventures
The Core Zone Teens Club for teens 13-17 offers supervised activities from 9am-10pm and features:
Nightly entertainment
Campfires every week
A variety of sports and games
SMALL DOGS WELCOME
For a $65 fee at all Dreams Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!
Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!
Additional dog amenities available for a fee.
Additional restrictions apply.
ADDITIONAL INFORMATION
Location
Dreams Sands Cancun is located 15 miles (25 min by car) from Cancun International
Airport (CUN) and 5 miles (15 min by car) from downtown Cancun.
Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and
Costa Rica may put limits on the use of motorized water sports, and loud
music.
Deal of the Day Terms and Conditions By booking the Deal of the Day room you are getting an even bigger discount on your vacation! Please note that by booking this room category we are unable to cancel or modify your hotel stay. Any changes or cancellations to the Deal of the Day room category will be assessed a 100% fee. No refund or credit will be issued for the hotel portion of your reservation.
All hours, fees, amenities, information and services are subject to change
without notice.
