Dreams Sands Cancun Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12962 reviews

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  Dreams the sands general review

  45 minutes for the Guacho restaurant and still no seats buffet food is horrible.Beach is beautiful. Room is alright for the price staff is useless and rude

  Jan 30, 2026
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  Incredible events and entertainment team!

  My boyfriend and I went to the dreams sands Cancun in December with another couple and had a wonderful experience. The food was awesome, definitely check out the Asian restaurant for hibachi and the sit in dinner! We also remarked that the buffet was better than some other all inclusive restaurants. The coffee bar near the lobby was also such an added perk and the best meeting spot to start our days. The thing over all that made it for us though, was the entertainment team. We have stayed at quite a few different resorts and have never seen such a fun, friendly and amazing team. Specifically Bryan was absolutely amazing and truly was our friend by the end of the trip! Bryan made sure we knew about all the events and really made the entire trip experience perfect. From the kayak ride with a lot of fun facts to the ping pong tournament and our Spanish lesson he did it all!!! He definitely made our entire trip! Some other special shout outs from the entertainment team were Charlie and Diana, they were always making the activities even more fun! All in all the included events at this resort you need to be sure to check out. We did all of them and couldn't get over the unique and special experiences you could do here. Overall we miss the resort and our amigos and cant wait to go back :)

  Jan 30, 2026
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  Wonderful staff, easy to navigate, good location , good views

  Room was lovely. Good view. No bottle opener, had to be asked for. Refrigerator was well stocked. Indoor coffee bar offered many delicious drinks donuts, bagels, pastries and sandwiches. Loud outside entertainment in the evenings. Wish I’d had noise cancelling headphones. Even dancing outdoors for a wedding… Bathroom smelled like sewer gas for two days, but it was very clean and good maid service. Good amenities in the bathroom. Sometimes the elevator didn’t work and had to take the stairs or an alternative elevator father away. Staff was nice everywhere. Some staff were exceptionally nice, kind, helpful, smiling. No pressure on time shares or activities, but there if you wanted it. Beach lovely and easy to walk. Sand nice and clean and white. Water was so lovely. Not deep, waist height. Areas around the pools to sit and relax, and bar easy to access outdoors. Very good location for beachside Cancun. Not too big a hotel. A good size. Easy to navigate. Staff worked exceptionally hard. I was impressed. A bit of Spanish greetings appreciated. Many places to sit and take a moment or read or just take a breath. Never saw anyone with too much to drink. Security good, but not in your face.

  Jan 28, 2026
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  Beautiful Beach but not a lot of sun until afternoon.

  We had a wonderful time at dreams Sands. I would like to give an honest review because I know I rely on these reviews when choosing a resort. Check-in was great. It was very fast. Everyone was very friendly. The staff was great. We especially enjoyed Jaime With the entertainment team. Our room was a bit dated, and the windows rattled really bad, but it was extremely clean. The food was very good, especially at Portofino and Gaucho. The buffets are a little bit smaller than what we were used to, and there was no fruit at lunch, which was disappointing. The staff the buffet were great, especially Noe and Humberto. We chose this resort because it said it had a beautiful beach and it really is a beautiful beach. The only thing is there’s not room on the beach so there is a constant battle for chairs. The staff would bring you one if you asked, however. If you love the sun, there’s also a slight issue there. It is no fault of anyone on the staff. It’s just the buildings are and you’re in the hotel zone and they block the sun until afternoon. I love the sun so I was constantly trying to find places I could soak up some rays. All in all, it was a nice resort. The staff works very hard and are very friendly. They were extremely kind and accommodating to children.

  Jan 28, 2026
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  Great Family Vacation

  We had a great week long extended family vacation. The food was great and the all staff were very friendly. The outdoor eating experiences were top notch. Can’t cay enough about the entertainment staff. The nightly shows were well done. Jaime and Charly made the stay very memorable with salsa and samba lessons in the lobby while listening to the entertainment.

  Jan 27, 2026