What We Love
- There are two beachfront pools (including an infinity pool) and three Jacuzzis.
- Perch under a palapa on Playa Viva.
- The resort offers luxurious rooms with breathtaking views of the Caribbean and Isla Mujeres.
Things to Know
- The resort is only 25 minutes from the airport.
- Upgrade to the Preferred Club to get better rooms, desserts & liquors in the private lounge and more.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Barefoot Grill
Grilled snacks and barbecue served during the day.
- Coco Café and Ice Cream Parlor
The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.
Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.
- El Patio
Serving authentic A la carte Mexican cuisine.
- GauchoGrilled specialties.
- Himitsu
Serving A la carte Pan-Asian specialties.
- OlioA la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
- Portofino
Serving classic, A la carte Italian cuisine.
- Preferred Club Lounge BarLounge bar for Preferred Club guests only
- Preferred Club Pool Bar & SnacksSnacks and drinks for Preferred Club guests only
- Various Lounges/Bars
- Barracuda
- Desires
- Manatees
- Rendezvous
- Gaucho Grill
- World Cafe
A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- Internet services†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Pool
- Restaurant
- Room service
- Spa†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program, onsite
EXPLORER’S CLUB FOR KIDS:
Ages: 3 – 12
At this fully supervised children's program, kids will enjoy the following activities:
• Arts and crafts
• Playground
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Cinema
• Doll nursery and play kitchen
• Water games
• Weekly campout adventures
• Big screen movies on the beach
• Beepers for parental control
• Dinner for children
All Explorer’s Club staff members are certified by the American Red Cross in CPR for children
- Dancing †This resort offers dancing lessons.
- GeneralThis resort offers Spanish lessons and bingo.
- Golf †
- PoolThere are 4 pools and one outdoor hot tub.
- Spa †
For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.
- Volleyball
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12862 reviews
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Dec 14, 2025Wow. Ming was blown
Well let’s just be honest I was worried when we got into the room. It was small! But having a balcony was key to us. Then we got settled and it turned out being the perfect amount of cozy and comfortable ❤️ the resort is beautiful like everyone and all the places, especially the beach. If you have kids this is the perfect beach in Cancun for you. This resort only gets better by the day including a full pool restoration while we were there and had one day to swim in it. The food is top notch room service is wonderful the cleaning staff is top tier and the entertainment team including MICHELLE with remembering our kids name every time we saw here and having the best time playing connect four. We loved the Sushi and our server Carlos which made the nights perfect. All the staff were incredible and they treated everyone as if they were the same which made me want to tip even more! Because they truly care.
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Dec 14, 2025
Best Beach Ever!
My hubby & I visited this family resort in the Cancun hotel zone for the second time (this time with friends) this November 24 - December 1. We book preferred club and feel it is totally worth it. We were greeted with cool towels, and accompanied to the preferred club for check-in and a welcome drink. The process was smooth, and we enjoyed a snack at the club and a walk outside to view the beach, then went to our room await our luggage as the preferred club had collected our claim ticket. We waited, and waited, and waited. Tried to call, but did not understand we needed to press zero on the phone first, so went back to the preferred club to see what the hold up was. They apologized, and said it would be right up. Still took quite some time (hubby is getting agitated at this point, wants OUT of travel clothes). Finally arrived...do not know what the problem was! Think next time we will take luggage with us if room is available. Room was a standard Ocean Front King with Balcony. Nothing special, but very adequate. Clean and comfortable (although we would prefer double sinks, it worked) Beach has receded quite a bit from storms, but the water is still the most Beautiful, clear, turquoise, calm water we have ever encountered. Didn't even need to snorkel to see the fish. First time I have seen a trumpet fish! Food and service was Outstanding (Even the buffet was good)! ALEXANDER & ANTONIO at preferred breakfast & Olio gave great service. Only meh meal was at Himitsu (Asisn) restaurant. Beach concierge, ANGEL & LUIS were friendly & helpful in assisting us with chairs & towels & umbrellas. Beach server, ISAAC, was always quick to refill drinks, & bring water. Preferred club is great for drinks and snacks anytime. Housekeeping was excellent. After luggage delay, everything was Superior in service. Will recommend and return. Our UVC vacation club representatives, Lidia & Theresa were helpful & not pushy.
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Dec 13, 2025Disappointing management, but good entertainment
The only highlight was the customer service and the entertainment. Especially Gael and Michelle! However, hotel management was disappointing with several delays and we woke up with bites and itching all over our bodies every morning.
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Dec 12, 2025
Girls trip
The entire entertainment team was amazing. Jaime, Brian, Gael, Diana, Luis and Angie. There were others whose names I don’t know. There was always an activity and they were so enthusiastic and inviting to everyone. The bar staff inside and out and the restaurant staff were also amazing. Constantly asking if everything was good. We felt taken care of.
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Dec 11, 2025
review
I am sure there are nicer resorts for the same price. It really needs to be updated. The shower only had cool water. I wasn't able to make outbound calls on the local phone. I ended up traveling alone and had paid for two people, I tried to call a couple of the local priests, pastors or a family member of theirs that might enjoy spending a day or two with me. One was waiting for my call to discuss it over the phone rather than email/text. When I went to call i could not get out the operator said she had to place the call. It rang and rang and she cut it off. when I emailed the pastor he said he was sitting by the phone waiting and it never rang. We confirmed the number and it was correct.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.