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InfoCustomer ReviewsQuestions & Answers
With seven bars, a disco, evening shows and kids' clubs for babies to teens,
it's no surprise that Crown Paradise Club
...
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With seven bars, a disco, evening shows and kids' clubs for babies to teens,
it's no surprise that Crown Paradise Club Cancun is listed in the "Top 10 for
Families in Latin America and the Caribbean" by TripAdvisor. Families love this
all inclusive resort that specializes in nightly entertainment.
Less
"This is our first trip to Cancun. At first I'm hesitant to stay in this hotel because of the reviews. We've stayed in this hotel for 8 days.. We've enjoyed our stay... Our room was upgraded and wifi wa..." – Enjoy
225 out of 296 (76%) customers would recommend this product to a friend.Read All Reviews
Customer Rating
Value
4.0
Service
4.1
Beaches & Pools
4.3
Dining Options
3.5
Room Comfort
3.7
"This is our first trip to Cancun. At first I'm hesitant to stay in this hotel because of the reviews. We've stayed in this hotel for 8 days.. We've enjoyed our stay... Our room was upgraded and wifi wa..." – Enjoy
225 out of 296 (76%) customers would recommend this product to a friend.
All Customer Reviews
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December 3, 2019
Pro: Nice place. Beach is very clean. Lots of activities for kids. Personnel are very attention ate and always available to meet your needs
Con: Pillows I had smells, needs more variety in food choice.
The services provided that does not receive tips is horrible. Front office has no customer service skills specifically front desk and concierge. The checkin was horrible and front desk said the notes was provided during the reservation was NOT provided to hotel. We did not receive the room that was paid and reserved until after we had to tip the front desk worker. Still had to go through major hassle because we had pack our stuff and leave them at the bell people while we wait to get another room the following day. Attached photo is the view of the room we received while our reservation is for standard ocean view.
The servers at the restaurant were very nice but the restaurant attendants keeping the buffet clean can use customer service training. Some of the food/cook workers at the buffet are not as friendly as others.
The restaurants other than buffet you have to make reservation the day before between 8am and 2pm. This was not explained during the check in. When we tried making reservations the only restaurants available were two out of 5.
We are returning to Cancun but considering other options such as hotel and even travel agency. This is the reason why my overall experience was four palms because we enjoyed the beach, and Cancun in general.
This was an excellent choice. Cheap Caribbean made this trip affordable for us. Even though it rained a few days, there was plenty to keep us busy. The food was fabulous at the restaurants where you have to make reservations and at the buffet, there were many choices to please every palette. The pools and beaches were extremely clean and plentiful. The bars were well-stocked and met every desire. Our room had an ocean view and was spotless every day. I can't wait to go back!!! Even though my children are grown, the kids there seemed to have a lot of fun and they provided a lot of entertainment just watching them. The shows were great. I just can't say enough about Crown Paradise Club Cancun. It was truly an all-inclusive experience.
The only problem was that we couldn't adjust the room temperature. The air conditioner was either "on" (freezing) or "off".
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Can you answer these questions?
50 questions, 152 answers.
can I get the double occupancy rate if I'm alone2 answers
8 years, 102 months ago
craig
No, you would be charged the single supplement rate if you are staying in the room by yourself.
ccsusan1
yes one of our part traiveled alone
KENDAL
Are diet soft drinks part of the all inclusive? And can they be got at the pools and through out the resort?11 answers
8 years, 100 months ago
Callie
Usually both regular and diet sodas are included in the all inclusive. As it is outside the US, specific sodas may not always be as readily available as they are in the US, therefore selections may change from time to time, as may the availability in certain areas of the resort at any given time.
KristinCC
Yes, everything is included in the all inclusive including all soft drinks. They have two bars by all of the pools that have all soft drinks, diet and regular.
MrsKappy
Yes. They are available throughout the resort. Free just like all the food and liquor. Two bars by the pool to get them from as well.
Murphysdad
Soft drinks are part of the all inclusive and we were able to get them anywhere.
NEfamily
Yes, Coke products
MickeyC
yes
THE STAFF IS VERY FRIENDLY AND GLADE TO HELP.
KENDAL
Yes
TexMexTravelers
yes
mamalisa101
yes
laydroyalty
yes and yes. they're everywhere. bars galore
walser
Yes, they have coke products. Fountain pop
Fam4
Can we drink the water/ice at the resort?11 answers
7 years, 95 months ago
Sarah
The property has its own water treatment/filtration system, however, as with any destination-I would suggest drinking bottled water.
ccsusan1
only bottled water, but they bring you as much as you'd like. Ice is OK
Ildique
Yes you can drink the water and ice at the resort. We did on our vacation and had no problems.
walleyefisherman
Yes ... had no problem at all.
joanav
We palyed it safe and drank the bottle water in the rooms and the filterd water at the restaurants.
mamalisa101
It seemed fine , however you can have bottled water anywhere in the resort at anytime. We drank mostly bottled.
laydroyalty
We did!
maryxxxxx
you can have all the bottled water you want delivered to your room from room service for free. we got 6 bottles a day.
walser
Yes! We had drinks w/ lots of ice immediately upon arriving, however the conceirge told us to wait a day or two before drinking the water from the restaurants (I think to allow our bodies time to adjust). None of us had any issues (Family of four w/ teen son & preteen daughter). You can request water bottles brought to your room from room service.
Fam4
Yes but I also bought water bottles downtown just to be safe.
Evonne
yes you can drink the water as in almost all Mexican resorts
BobbieK
Is the price per person?2 answers
7 years, 92 months ago
North Carolina
The sale prices are based off of double occupancy and show as per person flying from the Miami, Orlando or Fort Lauderdale.
DanielleCC
Yes book like 4-5 mos in advance they have great deals
SugaSlim
What beers are served as part of the all inclusive?6 answers
7 years, 92 months ago
bud
The resort offers domestic and imported beverages as part of their all inclusive package.
MariaCC
Corona
maryxxxxx
corona and modelo
walser
we had carona i am not sure what else they had
sann
Corona at the bars & restaurants and Modelo from room service.
Evonne
Carona only
Sglan89
Is there an age restriction for the kids water park?3 answers
My kids are 4.5 and 2.5 and both love the water! My 2.5 year old son would be devastated if he could not play in the water park and go down the slides with his sister! Please let me know before I book our vacation!
6 years, 84 months ago
Atlanta, GA
The resort's website does not state any age requirements for their water park. It would be best to contact the resort directly regarding any specific questions. The email address found directly on the resort's website (https://www.crownparadise.com/cancun/index.cfm) is concierge@crownparadise.com.
MariaCC
No age limit. The little park looked great for smaller kids. The bigger slides hurt and were no fun for any age.
SBRT
yes, I am not sure about the BABY PARADISE ( I think 3 and under), and the Kids Paradise Zone is like 4 to 12 only.
MojoOfCville
Is the water park available only when you put your kids in the Child Care?4 answers
I would want to be with my kids when they were using the slides and everything so my concern is that only the child care staff could be with them.
6 years, 83 months ago
Erica
Kids Paradise is a water park at the resort for ages 4-12 years old.
MariaCC
Yes, you can be with them! They can do the water slides from 10a-4p??? I think those were the times, but double check when you arrive. I seen parents in the pool catching their children as they came down the slides or taking photos/video taping. The rock climbing wall & zip lining can also be done during the same time, but you have to sign them up for it & complete a waiver! Very Simple... Just allow some time if a lot of thers have also signed up to do the wall & zip line...
Fam4
no - you can go with them, or leave them. The baby & kid oparadise zones are supervised.
Personally, I did not want to leave my 7 yr old alone, so I went with her. I think the "zones" have "times" like 7am to 5pm or something - but honestly, the main pools are so great shallow, and platformed, that our whole family enjoyed being together at those pools vs. taking turns with the kids at the kiddie paradise. Our daughter enjoyed the big pools just as much (if not more) that the kiddie zone.
MojoOfCville
They allow you to stay in the kids club or water park with your kids.
Evonne
How are the swimming pools for kids? Are they too deep for younger kids to enjoy?5 answers
My kids range from 3 to 8 and sometimes hotel swimming pools end up being too deep for them to have fun in. Just want to know that there is maybe either a zero entry pool or a pool (or more than one) that are more shallow.
6 years, 83 months ago
Erica
At Kids' Paradise, 4- to 12-year-olds can sail the seven seas on a pirate's ship complete with water chutes, slides and water cannons.
MariaCC
I think so I saw alot of little kids like toddlers; they have toddler car with mini pools
SugaSlim
There is area in the main pool that is only ankle deep that I seen a lot of toddlers enjoying! The other pool is very shallow for little ones to enjoy. I think all ages can find a pool area suitible for them. Quite a few of the little ones had arm floaties or the swim suit w/ the built in life jackets! Also, floaties or rings were allowed & used often!
Fam4
there are large pools JUST for kids..... shallow. However, even the large pools and the mail pool are no more than 4-5 ft deep, and have platforms, and shallow areas. Look on th ewebsite to learn about the BABY PARADISE, and KID PARADISE ZONES - these are especially for babies & kids, and have shallow pools/play areas, as well as water slides, and fun stuff. Perfect for the kids! These paradise zones are IN ADDITION to the other pools I spoke of. You'll love this place - perfect for families. ONE WORD THOUGH...... SUNSCREEN!!!!! I used SPF 50 on my daughter, and had to reapply over & over to protect her, and she still got plenty of tan & a little burn.
MojoOfCville
My family including my 3 year old son just returned yesterday. There is a wonderful water-park aimed specifically for young children and a separate for older children. The main pools also have shallow areas for wading. This resort was perfect for kids of all ages. There were constantly dressed-up characters running around, children aimed theme parties and fantastic shows at night.
Tinamy
Where is the exact location on this hotel? Is it at the Cancun hotel zone?5 answers
6 years, 83 months ago
Zhana
The Crown Paradise is located on the main street that extends the length of Cancún.The resort is 11 miles from Downtown Cancun.
CaitlinCC
Yes it is; the mall was 10min away on the bus and the flea market and clubs weren't to far from there
SugaSlim
Yes! Great location! Some distance from town, but ideal location for families that want everything at the resort! No need to leave! Safe!
Fam4
in Cancun - right on the Ocenfront strip on hotels/resorts - about 10-15 minutes from the airport
MojoOfCville
Yes, it's about 25 minutes from airport.
Evonne
room service?7 answers
is there any?
6 years, 82 months ago
NJforever
All room categories do offer 24 hour room service, however amenities are subject to change.
CaitlinCC
Yes, we had Purple Bands, Adult floor, took 35 to 60 mins for breakfast coffee only, and late snacks took 30 mins after 11 pm- Not sure about family floors
HarmonicaMan
Room service all day every day 24hrs
SugaSlim
Yes! 24 hrs... Not a lot of choices but everyone should be able to find something!
Fam4
Yes - breakfast, lunch, dinner, and 24 hours (for late snacks!)
MojoOfCville
Yes but menu is very limited.
Evonne
there is room service available, I did not use it but they have it. There is a $5 fee for a room service order, this is for the whole order to the room not per item so it would be a good deal if you wanted to use it
JoviMom
Is there a 2 seat jacuzzi in the crown suites?2 answers
6 years, 81 months ago
Richie
There are no Jacuzzi's in the rooms at the Crown Paradise Club Cancun.
LaurenCC
In the adults only pool, but water is not warm!
gagej1
How many restaurants in the hotel5 answers
6 years, 80 months ago
Mara
This resort has 8 different restaurants. However some might be closed on certain dates due to availability at the resorts discretion.
CaitlinCC
five - italian, seafood, mexican, steakhouse and french
drcarrohio
4 specialty restaurants, 1 buffet, plus snack bars and room service
Turtles
there are five specialty restaurants.1.italian 2.steak house 3. French restaurant 4. seafood rest 5. Mexican.
not to mention the enormous buffet style dining with numerous options.
ssbolton1
2 snack bars, 1 buffet restaurant that is open for all 3 meals, a japanese buffet that is open for lunch only and then restaurants that you need reservations for.
1 italian
1 fish
1 steakhouse
1 Mexican
1 french (adults only)
We never tried the Mexican but enjoyed the others. Portions are very small in the restaurants but with it being all inclusive you can order more of anything you like
JoviMom
Water Sports3 answers
Is the ocean very rough?
Is that why activities are off-site?
How much of a hassle is it getting to the water sports area?
Part of the reason we are going is for water sports
6 years, 77 months ago
PA
The resort itself offers Sailing, Windsurfing, Kayaking and Pedal boats. There are also off-site activities offered by vendors that would be for an additional charge, such as Motorized water sports, Scuba diving and Snorkeling.
CoryCC
Water is very rough!
Water sports are close by and $1 by bus to get there! Super easy!
vaughns
The Caribbean was not very rough but its beauty is awesome recommend getting in the water in the morning the waves may be a little rougher but not much more, getting to the water spots is not difficult they sell packages at the facility that you choose and they pick you up and bring you back and you have different options and they will show them to you, most of the people speak English not all but most. The area offers many activities is best to plan before you go what you want to do, the scenery is awesome but many of the water spots are form 30 to 60 miles away you need to plan one whole day for each.
disapointment
we stayed here for 11 days. the first 2 days the water was very nice but after that it became very rough. They put the red flags out and the day before we left we seen the life guard go in after 2 different people.
jessilynn55
Has anyone attended a wedding/had their wedding here?2 answers
Looking seriously at booking a wedding here, and want to hear real person reviews (yes, I have checked out their website and packages, and tried scouring pictures from travelers...want to get a good idea if this is where we want to pick). What was your experience? Any definite dos or do nots?
6 years, 76 months ago
Chicago
There are many different resorts that people choose to get married at and have great experiences. Our sales department can help you pick one that is great for your and your fiance. Please give us a call at 1-800-915-2322 and choose new reservations. Thank you.
RobinCC
They have a great website but the resort is horrible!!! Honeymoon suite shower did not have but a little stream coming out and a huge whole in the tube had been patched. And that is just the start. Front desk rude, food horrible, drinks gross. Very very bad
LovesVacations01
Jacuzzi Rooms4 answers
There are photos of rooms with a two person jacuzzi tub, but it is not listed in any room descriptions and a previous post stated none of the rooms have them. So do they, or don't they have them?
6 years, 76 months ago
Ramona
Per the information provided to CheapCaribbean.com, none of the rooms offer a 2 person Jacuzzi. Amenities and services are always subject to change. Please contact the resort for more information.
AlixCC
If you upgrade to the crown club all the rooms have the Jacuzzi tubs
ssbolton1
Yes the crown suites.... vip rooms they are nice! Used one last year it was great
vaughns
Only the honeymoon suites
LovesVacations01
How old do you have to be to book this vacation?1 answer
5 years, 71 months ago
Rach
Please contact the resort directly at 52 998 848 9000 for the most up to date reservation policies.
BethCC
Wi-Fi is available at the resort for an additional charge.2 answers
What i the internet charge at the Crown Paradise Club Cancun.
5 years, 71 months ago
Nancy
Please contact the resort directly for information on the rates for access to the internet at www.crownparadise.com.
LisaCC
yes there is Internet access available, but they charge you for it. If you use it a lot, it will add up. You can take the bus down to Starbucks and use theirs for free.
Intruder1400
Infants2 answers
I am looking for a package for 5. 2 adults and 3 kids (aged 10, 7, and 1). Does the quoted price per person also charge our 1 year old?
5 years, 71 months ago
Usa
For further information about pricing, please call our Beach Experts at 800-915-2322.
SueCC
This hotel is great for kids...it's a family resort
Cmae
Children are free of charge as far as I remember when we booked our vacation.
CadenKaleb
Are there good waves at this resort?4 answers
Crown Paradise Club Cancun does this hotel get the waves and how strong are they?
5 years, 71 months ago
Nannie TN
The resort is located between the Caribbean Sea and Nichupte Lagoon and is set along a stretch of white-sand beach on the less crowded southern end of Cancun's hotel zone. Many other beaches are nearby and are popular for sunbathing and watersports.
MariaCC
The waves are great.... the same as most resorts in Cancun.
Intruder1400
Yes they are, they are great
CHIKY
Yes they are good waves and are strong.
vacationperson
Are there rooms for 2 adults & 2 teens?2 answers
ages 17 & 13
5 years, 69 months ago
Susan
No you would have to book two rooms to accommodate this group.
LizCC
ALL their rooms cater to families, your good to go with this resort with kids.
Linw
How far is this resort from the airport?4 answers
5 years, 69 months ago
Amanda
Crown Paradise Club Cancun is located on the main beach strip of Cancun and a 20-minute taxi ride away from Cancun International Airport (CUN).
LizCC
10-15 minute ride from the airport
aparna
Is about 10 to 15 min is very close
CHIKY
About 15 minutes.
vacationperson
is there a senioir discount on price?1 answer
5 years, 69 months ago
Jansson
As CheapCaribbean.com is a wholesaler, the rates we receive from the resort are already discounted.
MariaCC
When I go on vacation I would like to be VIP and treated like VIP, how do I receive this at this specific hotel?3 answers
A special VIP area on the beach, where it is more quite
5 years, 68 months ago
New Jersey
We recommend that you purchase the Crown Club Room, as you will be crown club status and you will have additional amenities. For more information please call us at 1-800-915-2322.
CaitlinCC
You can ask for the VIP upgrade when you check in,it is a great option
sebastian2007
If you are looking for a real VIP treatment you should look into the Hard Rock Hotel in Cancun, here at Crown paradise club Cancun, is all about having fun and everyone is family I didn't see anyone trying to have a quiet time otherwise the entire hotel would have been empty, sorry gor being honest
CHIKY
Can children play on the water slides with parent supervision if they are not dropped off at the kid's program?2 answers
5 years, 68 months ago
3Amigos
We recommend parental supervision for children who are not involved with the kid's program.
CaitlinCC
Yes. Parents can stay the whole time in the kids zone. You just can't go down the slides or into the water area where the slides shoot out. There is plenty of water area you can be in. The staff was very kind, and they're very accommodating.
Mags865
Is there an age limit to using zip line and wall climbing activities?2 answers
We will be taking kids ages 4-14 and they would love to wall climb and zip line. Would all of them be able to participate in these activities? How about adults?
5 years, 68 months ago
Sol
This resort does have a height requirement for these activities. For more information please contact the resort directly.
CaitlinCC
I was there in June of 2014 and adults are NOT allowed on the wall or zip line. I am not sure if there is a cutoff age for children. Adults ARE allowed down the water slides. The water slides and zip line are in the same area.
PartyHardNapHarder
I am looking to book this hotel in December, how is the weather normally?2 answers
5 years, 68 months ago
Princeton, NJ
December is a very cool time to visit Cancun, Mexico, when the average temperature is 24°C, created by highs of 28°C at the hottest part of the day, cooling down to 21°C after sunset. During this winter month, the resort enjoys eight hours of sunshine each day and an average sea temperature of 27°C. With 109mm of rainfall over five days, there is a small chance you’ll experience a shower during your holiday.
BethCC
The weather is beautiful! That was never a problem I went for a week and it didn't rain once.
rachmarrt007
Can my 12 year old be in the teen club with her 13 year old sister.2 answers
My 12 year old is taller than most kids her age. She will not comfortably be able to enjoy the young kids activities due to her size. Also I would never send one girl to the young kids club and one to the teen club. Will by 12 year old be allowed to enjoy the teen club with her older sister.
5 years, 67 months ago
HoJo
I would suggest contacting the resort directly at (562) 904 7050 to see if they do make exceptions to the age guidelines.
BethCC
Yes, I'm sure she will. It wasn't policed, and when I was in there I saw younger kids all the time. They're very accommodating.
Mags865
Do ALL rooms have a mini bar???2 answers
5 years, 65 months ago
USA
No, not all rooms have a mini bar. For more details, please call our Beach Experts at 1.800.915.2322.
SamCC
No, they do not! In fact they don't even have refrigerators.
Lavila
is the vip worth the extra money? what is the boat trip included?2 answers
I am wondering if the vip is worth doing, and what exactly the boat trip is
5 years, 62 months ago
ma
The Crown Club room type will provide you with the opportunity for a more personalized, luxurious experience. We recommend it if you are celebrating something special or looking for adults only and want the "bells and whistles" that a guest staying at the regular level will not receive.
The boat ride is a lunch cruise around the lagoon and coast with open bar.
CCGreg
No VIPs is not worth the money, the only perk is the vid lounge and its inside on the 8th floor... And it's the only place with wifi.
Sglan89
I am looking to book this hotel from May 2-9 of 2015, how is the weather?1 answer
4 years, 60 months ago
New Jersey
The average temperature in May is mid to high 80's. Hurricane and rain season begin in June, but it doesn't mean there will not be a chance of rain when you are there.
KristenCC
Do the serve Dos Equis3 answers
4 years, 58 months ago
Chicopee ma
Local / Domestic beer brands are served (this could be Tecate, Sol, Pacifico, Corona, Dos Equis, Modelo, etc.). What specific brands they carry or have available can change at any time.
CCGreg
No
Sglan89
Yes-on tap
Chowell
Cost of up grade from club to honeymoon suite1 answer
4 years, 58 months ago
John
There is not a set upgrade price for the honeymoon suite, it would be based off your stay. For pricing information, please contact one of our agents at 800-915-2322. Thank you!
KristenCC
How much is a taxi from airport to hotel2 answers
Is a taxi cheaper then group transportation from airport to crown paradise club in cancun?
4 years, 58 months ago
Animalangel
We are unable to advise Taxi pricing, as they can change their pricing without notice. We do offer the roundtrip transfer which is $24.00 per person (pricing subject to change) though Amstar DMC.
KristenCC
We booked our transportation via TRAN-USA. Much cheaper, ~$5 per person to and fro from the airport.
joey50008
What is the difference between a balcony & terrace in the rooms there?2 answers
Also, the family rooms are on the first floor, are they accessible from outside?
4 years, 58 months ago
Pittsburgh, Pa
The difference between a balcony and terrace is the room placement. Rooms on higher floors will have balconies, while rooms on the ground level will have a patio, or terrace. Rooms on the ground floor will generally be accessible from the outside.
SalCC
No they are not. You have a balcony and may see the pools from your room.. but you cannot walk to and from your room to pool.
Guzman
Does the resort have clean filtered water in pools and bathtubs in case my 2 year old accidently swallows bath water or pool water?2 answers
4 years, 58 months ago
Guatemala
The resort does have water filtration systems for cooking, drinks and ice. The pool and bath/shower water however, is not typically filtered.
KristenCC
I was worried about this same thing and we had no issues and was told everything is filtered.
Momma23kiddos
Are there gluten free options?4 answers
4 years, 57 months ago
Fancy
You'll want to put in a request for any special dietary needs so that the hotel is aware and can accommodate. Cheapcaribbean can assist with that. Please call 1-800-915-2322 when you place your reservation.
CCGreg
I did not see any gluten free foid stations, but there are lots of meets, vegetable, and fruit choices from the buffet.
Linw
I did not see any gluten free options.
vacationperson
When we were at this resort last week, the head chef was walking through the buffet with a woman discussing the food and its content. He was making suggestions on what she could eat safely for her condition.
caseyjonesab
Mayan ruins2 answers
Which Mayan ruins does your hotel offer for tourist? How far?
4 years, 57 months ago
Olathe K
There are a few different excursions that are offered, they are about 90 minutes away. Please contact our office at 800-915-2322 for more information.
KristenCC
Multiple tours offered. I toured Chichen Itza. You should not pay more than $102 per person with lunch included with Am Star. It took 3 hours to get there from when I got picked up at hotel (7am). Bus makes about 4 to 5 stops before heading to location.
BeachLover65
Is there a shuttle from the resort to pick you up and drop you off at the airport?4 answers
4 years, 51 months ago
Wisconsin
We do offer airport transportation through a contracted airport transfer company. If you have any further questions or need help booking, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
yes,I book shuttle by Amstar
Greta
No the hotel does not offer a shuttle service. There are plenty of taxis and shuttle services when you get to the airport.
Cacaw
Yes, cheap carribean gives you the option to add this to the package, which I highly recommend.
Sito
how much is the wifi and is it per person or per group/room4 answers
we are looking to stay in cancun.
4 years, 50 months ago
bill
As the rates are offered at the resort and may change at any time, please check with the resort directly for the most up to date information regarding wifi rates. Their international phone number is: 998-848-9000.
TimCC
I don't know, I asked and was told there was a cost, so I didn't use it.
Ruby2
We stayed on the all adult floor and we could go to the adult lounge where we were given a password for the WiFi in the vip lounge and it was free but I think the WiFi was available throughout the resort for a charge
Glenna52
WiFi is free and works great, is per person
CHIKY
is taking shots included??4 answers
can you get shots instead of a mixed drink? is that also included in the all inclusive?? thanks
3 years, 47 months ago
jersey
all the shots you want
iowaearthmover
Shots are considered alcoholic drinks and would be included. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
yes you can get shots included!
JoviMom
yes you can, all included
JoviMom
ROOM SERVICE INCLUDED?2 answers
i know there is room service, but is it an additional charge? or it is included with the all inclusive?
3 years, 46 months ago
jersey
Room service is available for an additional charge, depending on what is ordered will affect the cost.
CCGreg
It is an additional charge.
vacationperson
Can you rent a car from lobby?2 answers
If not how far way would I need t go to get one?
3 years, 46 months ago
Eohana
We do not offer car rentals however you may be able to rent one at the resort and the airport will have car rental services.
LizCC
yes, there was couple of cars parked there with the sign "Rent Me!"
we did not rent one though
arvage
Can there be more than 4 guests per room? example: 3 adults and 2 children both under 52 answers
3 years, 45 months ago
Houston, TX
No, the resort will not allow 3 adults & 2 children (0-12). You would need to book 2 rooms for 3 adults and 2 children.
JeannieCC
Yes but it’s a bad hotel don’t go there !!!
Laguerita76
If you're younger than 24 you have to pay a fee to stay at this resort?2 answers
The Student/Youth Policy stated in the information section contradicts itself. It says travelers ages 18-24 are not allowed at this resort, then it continues to say travelers 18-24 will be subject to pay a $30 fee upon check in. So my question is if you are between those ages is there going to be issues checking in? Or If you pay the Student/Youth fee then everything is ok?
3 years, 37 months ago
Sam
Unfortunately the resort will not allow anyone 18-24 without someone 25 years of age or older in the room. Policy is as follows:
Spring Break
No student groups or spring breakers allowed. All guests under the age of 21 must be accompanied by a guest 25 years of age or older who must either share the same room or be in a nearby room. If travel is booked and you fail to meet these requirements, you may be denied check-in and/or incur penalty fees.
JeannieCC
We were just there all over 18. There was no fee whatsoever for us.
Steven257
Are the room renovations completed yet? If not when?2 answers
2 years, 35 months ago
travelgenie
Room renovations were completed in December '16 according to the resort.
CCGreg
Shower head was hanging on a thread, was that supposed to be a renovation?
Jivko209
Is there a place here to get married?2 answers
2 years, 34 months ago
Liz
Yes, they have places on property for this! For assistance planning/discussing pricing/places at the resort/etc, please contact the resort directly.
JeannieCC
Yes, saw 2 weddings on the beach while we were at the resort
NewBraunfelsTravelers
What is the Lagoon Lunch Cruise2 answers
What exactly Lagoon Lunch Cruise that is included in the Crown Club Room?
2 years, 34 months ago
Tipper Ann
This is the resorts booze cruise
StevieCC
It's a booze cruise. There is a host, with games. It's fun
Ck12
Is there a zipline on the resort property?2 answers
2 years, 31 months ago
Houston TX
Yes, but was never open
Singlemom3
If the resort does not offer one, there may be excursions that do. If you have any further questions, you may contact the resort directly or call and speak to one of our Beachologists at 1-800-915-2322.
TimCC
Is there any shade on the beach2 answers
I am looking at the photos, and I do not see any shade on the beach? Is the beach swimmable at all?
2 years, 30 months ago
Chicago
This resort does have beach chairs with umbrellas on the beach. Yes, the beach here is swimmable.
JeannieCC
Only under the cabanas. Usually available if you get out in the morning
NewBraunfelsTravelers
is this a smoke free property?2 answers
2 years, 27 months ago
teri
Yes, I only noticed one place where a person was smoking.
TiaAnnette
No a smoke free hotel
Lilas
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Room Information
Crown Paradise Club Cancun features 338 Standard rooms distributed in two white, curved towers. All rooms feature oceanview balconies or patios furnished with chairs and cocktail tables, satellite television, in-room safe, iron and ironing board. Decor includes ceramic tile floors, yellow-tone walls, blue-and-yellow fabrics, and marble bathrooms.
If you've been wanting an excuse to work on your swing, the unlimited green fees at Crown Paradise Club Cancun are a great way to enjoy some time out on the course.
What We'd Change
You have to pay extra for the coins to play the arcade games - a small thing missing from Crown Paradise Club Cancun all inclusive packages.
Why You Should Go
Crown Paradise Club Cancun stands out from other family-friendly places because they've put as much thought into the adult nightlife as they have into the kids' activities.
Available Amenities
Tour Assistance
Car Rental Available
Beach
Volleyball
Business Center ($)
Babysitting/Child Care ($)
Children's Activities
Children's Pool
Concierge Services
Cribs Available on Request
Currency Exchange
Fitness/Exercise Room
Gift Shop
Golf Course ($)
Kids Club
Nightly Entertainment
Swim-Up Bar(s)
Internet Access ($)
Swimming Pool(s)
Tennis Court(s)
Sailing
Aerobics
24 Hour Front Desk
Wedding Services
Poolside Bar
Parking
Mini Golf
Basketball
Medical Services ($)
Jet Skis ($)
Parasailing ($)
Game Room
Billiards
Scuba Lessons
Non-Smoking Rooms (on request)
9 Restaurants
7 Bars/Lounges
Porter/Bellhop
Nightclub
Shopping
Multilingual Staff
Massage ($)
Teen Club
Spa ($)
Conference Facilities ($)
Handicap Room Available
Room Service
Dry Cleaning Services ($)
Honeymoon Packages ($)
Free Parking
Banquet Facilities ($)
Nearby Excursions & Attractions
Beach
Dining
Fishing
Golf Course(s)
Helicopter/Airplane Rides
Marina
Mayan Ruins
Nature Park(s)
Sailing
Shopping
Snorkeling
Windsurfing
Map of Local Area
Cancun is definitely Mexico's showcase resort. Built in a location that was named by Mayan people, Cancun has been
carefully groomed into one of the most polished resorts anywhere.
Crown Paradise Club Cancun
Blvd Kukulkan 18.5
+998 848 90 00
Hotel Description
Crown Paradise Club Cancun: It's Family Fun in the Caribbean Sun
With seven bars, a disco, evening shows and kids' clubs for babies to teens,
it's no surprise that Crown Paradise Club Cancun is listed in the "Top 10 for
Families in Latin America and the Caribbean" by TripAdvisor. Families love this
all inclusive resort that specializes in nightly entertainment.
Unlike other resorts that have one basic kids' club, Crown Paradise Cancun
breaks down the fun by age group. For the youngsters, Baby Paradise has an
air-conditioned clubhouse and cushioned playground. (Don't worry - the staff
can locate you by pager any time your little one needs you.) At Kids' Paradise,
4- 12-year-olds sail the seven seas on a pirate's ship complete with water
chutes, slides and water cannons.
Teens have access to the Teen Paradise Club at Crown Paradise Club Cancun,
where they can make new friends over a game of ping-pong or soccer. When the
sun sets, teen fun really begins at the Nitro Club where teens can dance the
night away, while sipping non-alcoholic drinks at the moon party. They can also
play electronic games in Jetix.
Meanwhile, knowing that the kids are safe and having fun, parents get to let
their hair down at Trafalgars Bar, bustin' a move on the dance floor. Admire
the ocean view between songs while you "rehydrate" with a cold one. Even
better, clock out for some romance by booking the couple's room in the hotel's
spa. A little dip in the two-person hot tub makes this trip feel like a second
honeymoon.
When it's feedin' time, Crown Paradise Cancun's seven restaurants have
enough choices for picky eaters and enough food for ravenous teens. Wayne's
Boots, the "Old West" steakhouse, is sure to be a hit with its line dancing and
mechanical bull. Everyone will need to chow down to stay fueled for the lineup
of all inclusive beach activities. Start off with a bike ride along the shore,
or get a little more adventurous with windsurfing or other exciting water
sports. After all, nothing strengthens a family's bond like that first attempt
at sailing.
This hotel is All-Inclusive.
Features include:
All taxes, service charges and gratuities
All meals and snacks daily
24-hour food and room service (with $5 service fee per order)
Unlimited consumption of domestic and imported beverages (imported brands
for scotch, gin, brandy & vodka)
Daily shuttles to marina Aquaworld (twice a day)
Paradise Club for babies, kids and teens
7 restaurants and 7 bars
DINING
This hotel includes unlimited food and drinks, but some dining restrictions may
apply. Please check with the front desk for details.
Sans Sousis
Type: Fine Dining Hours: Daily, 6pm-11pm Description: Enjoy French cuisine with silver platter service. Open for
dinner only. Reservations are required. Adults only. Dress code: Elegant casual. Gentlemen must wear long pants,
close-toed shoes and collared shirt.
Los Gallos Type: Mexican Hours: Daily, 6pm-11pm Description: Authentic Mexican restaurant. Enjoy everything from
delicious frijoles charros (Mexican style beans) to sophisticated Mexican
dishes while enjoying live music and tequila. Reservations required. Dress code: Resort casual
La Palapa
Type: International Hours: Daily, 7am-9:30pm Description: A fun poolside atmosphere for the entire family. A
selection of international buffet food stations, including a wide variety of
choices from vegetarian to Italian to Chinese for lunch and dinner. Also has
kid-friendly food such as pizza and hamburgers. Dress code: Beach-side casual
Fisherman's Seafood Type: Seafood Hours: Daily, 6pm-11pm Description: Don't leave the beautiful Mexican Caribbean without trying
mouthwatering, fresh fish. The selection includes everything from fish filets
in a creamy Chile sauce to "fish fingers" for children. Open for dinner only.
Reservations are required. Dress code: Resort casual
Fujiyama Type: Japanese Hours: Daily, noon-5pm Description: Includes a wide selection of Japanese delicacies including
sushi, tempura, vegetables and rice. Seating is available inside or open air
poolside. Dress code: Beach-side casual
Wayne's Boots Type: A la carte Hours: Daily, 6pm-11pm Description: Enjoy the best cuts of meat in this typical "Old West"
steakhouse. Fun, authentic western activities, such as line dancing, western
movie scenes and a mechanical bull. Reservations are required. Dress code: Resort casual
La Piazza Type: Italian Hours: Daily, 6pm-11pm Description: This oceanfront specialty restaurant will make you feel
like you are vacationing in Venice. Open for dinner only. Reservations are
required. Dress code: Resort casual
Midway Stop
Type: Snacks Hours: Daily, 9pm-6am Description: Savor cheese steak sandwiches, nachos, or even a
continental breakfast in an open-air gazebo setting alongside our tropical
indoor river.
Tutuch Snack
Type: Grill Hours: Daily, 10am-6pm Description: Poolside grill and snack area offers a selection of
delicious deli sandwiches, hamburgers, hot-dogs, chicken wings, chicken fingers
and nuggets.
All hours are subject to change.
BARS/NIGHTLIFE
Trafalgars Bar
Marine-style bar featuring a disco floor, game and pool tables and ocean view.
Daily 6pm-2am. For guests 18 years and older.
Crown Club Lounge
Cocktails and the spectacular view from the most exclusive bar at the hotel.
Only Crown Club members. Daily, 6pm-11pm.
Club Caribe
Swim-up bar on the first floor (Paradise Tower) at the adult swimming pool.
Admission: 18 and up. Daily, 10am-5pm.
Las Brisas
Main swimming pool bar with excellent ocean view. Daily, 10am-5pm
La Concha
Located between Las Brisas and La Concha pools. Overlooks the ocean. Daily,
10am-5pm.
Beach Bar
Located on the hotel beach. Daily, 10am-5pm.
Lobby Bar
Family-friendly atmosphere with live music. Daily, 10am-11pm
Night Life
Kids and Teens:
The Nitro Club and Collage have a range of activities, offering non-alcoholic
drinks, dancing, a cinema with popcorn, moonlight volleyball and moon parties.
Daily, 6pm-2am.
Jetix is a teen hangout in Collage featuring electronic games and is open
daily from noon till midnight.
Families:
Collage is a family entertainment center with movies, sports, table games and
cocktails. Daily, 6pm-1am.
Family shows in the Yumik theatre. Each night has a different themed show such
as Barney, The Little Mermaid or Shrek. Shows run from 9pm-10pm.
Adults:
Adults can enjoy the discotheque or take nightly shuttles to discos and bars in
Cancun.
BEACH
The resort is located between the Caribbean Sea and Nichupte Lagoon and is set
along a stretch of white-sand beach on the less crowded southern end of
Cancun's hotel zone. Many other beaches are nearby and are popular for
sunbathing and watersports.
POOLS
Crown Paradise Club Cancun features two swimming pools including an adult-only pool and children's pool.
SPORTS/ACTIVITIES
Water
Sailing
Windsurfing
Kayaking
Pedal boats
Available off-site for additional charges:
Motorized water sports
Scuba diving
Snorkeling
Land
Aerobics
Bicycles
Ping-pong
Tennis
Volleyball
Basketball
Bingo
Billiards
Shuffleboards
Table games
Golf
Guests receive attractive discounts at the 18-hole, par 72 Iberostar Golf
Cancun located nearby.
INTERNET
Wi-Fi is available at the resort for an additional charge.
SPA SERVICES
The Spa at Crown Paradise Club features a large couple's room containing a
two-person spa tub set on a marble platform bordered by a semi-circular,
marble-brick wall with niches holding candles and seashell sculptures.
Services include:
Massages
Facials
Hydrotherapy
Hair and beauty salon
WEDDING/HONEYMOON
Couples can exchange vows on the beach at sunset. The resort offers four
different wedding packages and can provide a wedding coordinator.
CHILD CARE
Kid's Paradise:
The resort has a Kid's Paradise Program. Includes daily activities for kids
aged 4 to 12. Water park featuring a spectacular pirate ship, water chutes,
slides, water canons and a narrow-channel, elevated, L-shaped pool with a
fountain shower at one end. Other activities include treasure hunts, face
painting, sandcastle building and various games.
Baby Paradise:
A Baby Paradise Program for babies aged 18 months to 3 years includes a
multicolored, air-conditioned clubhouse with a cushioned playground for
supervised activities, a nursery with cots, movies, a swimming pool and pagers
for locating parents.
Teen Paradise:
Teen Paradise club with volleyball, ping pong and soccer.
All clubs are open daily from 9am-5pm and 6pm-10pm.
ADDITIONAL INFORMATION
Location
Crown Paradise Club Cancun is located on the main beach strip of Cancun and a
20-minute taxi ride away from Cancun International Airport (CUN). The resort is
11 mile from downtown.
Tax Payment
The government has approved a new tax for visitors visiting the Mexican municipality of Benito Juarez (Cancun). The resort reserves the right to collect this new tax to all visitors. This tax will be a flat fee of $24.18 pesos (approx. $1.16 USD) per night per room. Please be mindful of the fluctuation of exchange rates, as this exact dollar amount may vary.
Check In/Check Out
Check-in: 3pm. Check-out: 12pm.
A valid credit card may be required upon check-in for possible incidentals not
included in your hotel reservation.
Holy Week In observance of Holy Week, some resorts in the Dominican Republic,
Mexico, and Costa Rica may put limits on the use of motorized water sports, and
loud music.
Spring Break No student groups or spring breakers allowed. All guests under the age
of 21 must be accompanied by a guest 25 years of age or older who must either
share the same room or be in a nearby room. If travel is booked and you fail to
meet these requirements, you may be denied check-in and/or incur penalty
fees.
Resort Update:
Crown Paradise Club Cancun is please to advise of their newest project being undertaken in order to offer guests a more attractive, fresh and contemporary product. Beginning, May 25, 2019 and lasting approximately 7 months, they will be remodeling their bathrooms; taking out the bathtubs, changing the floors, mirrors and all accessories. These upgrades are planned for most of the standard rooms located in the Paradise Tower.
In order to not disturb guests, the work area will be blocked off and the following work program will be being followed: Work will start on the 7th floor from rooms 1723-1734 (maximum of 15 rooms at a time) to be completed within 15 days. Once the first block is completed, they will work on the next set of 15 rooms on the same floor until they complete all 48 rooms per floor. This blocking scheme of 15 rooms every 15 days will continue until the work is completed. Work will take place from Monday to Saturday from 10:00 AM to 7:00PM until all of the work is completed.
Crown Paradise Club Cancun has also advised that they will begin their annual maintenance program on September 23, 2019. This maintenance program will include improvements to their Kids Paradise and restaurants. The Kids Paradise area will remain closed from September 23- October 5, 2019. During this time, the Kids Paradise Activity Program will be taking place in their Family Water Park where kids can continue to participate in all activities normally offered. From October 7 - December 7, 2019 maintenance work will be done in all restaurants one restaurant at a time. While one restaurant is closed, that menu will be offered in another so guest will still be able to enjoy all menu offerings.
All hours, fees, amenities, information and services are subject to change without notice.
