What We Love

  • Napping along the beach in one of the resort's hammocks. Beach bliss.
  • Basking in a Bali bed poolside. Sweet, sunshiny days ahead.
  • Top level service where you'll want for nothing. Prepare to be pampered.
  • De-stress at the spa. You'll find more than 60 indoor/outdoor treatments.
  • Splurge on RedLevel service & enjoy personalized extras - Butlers, private pool, free Wi-Fi & more.
  • Bonus: no passports or visas required to travel to Puerto Rico!

Things to Know

  • The resort is away from the hustle and bustle of San Juan, so nestle in and relax.
  • Pack some beach shoes because the shores can be rocky.
  • Rent a car if you want to venture out and explore Puetro Rico. El Yunque Rainforest is stunning.
  • Golf at two 18-hole championship courses. Discounted greens fees, tee times, and lessons.
  • Get sporty on the tennis court, b-ball court or at the gym. Always good to break a sweat.

Resort Details

Dining
You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Cafe Soleil
    Features International dishes with a Caribbean influence. Serving breakfast, lunch and dinner. 
  • Nami Asian Bistro
    Offers 4 themed restaurants in 1 including a full-service sushi bar, teppanyaki, a Pan-Asian style infused with Latin influences and a Soba (noodle) bar.
  • Pasion by Chef Myrta
    Taste the local cuisine prepared by award winning local chef in a tropical setting with indoor and al fresco dining.
  • Tempo
    Contemporary Italian-Mediterranean cuisine.
  • Various Lounges/Bars
    - Avenue Bar
    - Martini Bar
    - CoCo Lounge
    - Wet Pool Bar & Grill
    - Royal Service Exclusive Pool Bar
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Babysitting,Offsite†
  • Baggage hold†
  • Bell staff/porter
  • Business services†
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Airport shuttle service†
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Baggage hold†
  • Bell staff/porter
  • Business services†
  • Children programs†
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators Not Available
  • Exercise gym
  • Game room
  • Gift/News stand†
  • Golf†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan†
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Restaurant†
  • Room service†
  • Safe deposit box†
  • Sauna†
  • Spa†
  • Tennis court†
  • Tour/sightseeing desk
  • Valet parking†
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services
  • Please contact hotel directly for packages & pricing.

† Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Children's pool
    There is a children's pool on-site.
  • Children's program, onsite †
  • Direct access to a beach
  • Fitness center on-site
  • Golf location (onsite/nearby) †
    A 36-hole course is available.
  • Hot tub
    There is an outdoor hot tub.
  • Non-Motorized Water Sports †
    Snorkeling
    Paddle boats
    Kayaks
    Aqua-trykes
    Windsurfing
    Canoes
  • Pool
    There are 3 pools on-site. This property has swim-up bars.
  • Sauna †
  • Spa †
  • Steam bath †
  • Tennis court †
    There are 3 tennis courts on-site.
On-Site Attraction
  • On-site Entertainment
    Live daily entertainment
    Karaoke
    Theatre
    Theme parties (additional fees apply)
Off-Site Attraction
  • Old San Juan
    Approximately 40 minutes from hotel. 

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 3381 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Loved it!

    We travelled with our 1.5yrs old Son. The room spacious and clean. Breakfast was delicious and the overall experience was amazing. Staff was super friendly and helpful.

    Dec 23, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Definite NOT a luxury Hyatt Category 5 hotel

    Ultimately, this felt like a budget hotel trying to present itself as a resort. It is definitely not what I would expect from a Hyatt Category 5 property, let alone a luxury hotel. The service was extremely poor, based on my direct interactions with Guest Service Manager Pamela and Front Desk Supervisor Sebastian. Their handling of the situation was unprofessional and disappointing. I also sent a detailed email to the general managers, Yetzaira and Luis, but never received any response or follow-up, reinforcing the lack of accountability. Additionally, the hotel’s beach was quite mediocre, with too many stones and trash, and the scenery was underwhelming. The onsite restaurants and bars charged a mandatory 16% service fee, but the food quality and service did not come close to justifying it. Our water was never refilled, and service was largely absent until we finished our meals. The pre-made welcome drink provided by the hotel was also disappointing, as even their own staff admitted it was unpleasant and too sweet. Moreover, the hotel relied on golf carts for transportation around the property, but these were often unreliable and delayed. I frequently had to wait a long time, around ten minutes, for a golf cart to arrive. In addition, the island offered many tours that started very early in the morning, around 7 or 8 a.m. This meant that breakfast needed to be very timely. However, the hotel’s breakfast, which was supposed to open at 7 a.m., often did not open until after 7:05 a.m., causing further delays and inconvenience. Because of this experience, I would not return to this hotel. Unfortunately, it also left such a bad impression that I would think twice about returning to Puerto Rico to spend my money. I would rather spend it somewhere it is truly valued and appreciated.

    Dec 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Dinner at Nori with Anthony was delicious. And the service was excellent! Thank you.

    We sat in a special table surrounded by fountains and Koi. such a special dinner experience with our family at the Hyatt Grand Reserve in Puerto Rico.

    Dec 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Nothing beats poolside

    Poolside was the best! Ryan our server for the Wet Bar was great and very attentive. Nothing better than lounging by the pool with good drinks, good food and great service.

    Dec 22, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Martini Bar

    Richard and Iam were fun with great skills making the cocktails. Highly recommend to visit them Great service Thank you 🤗

    Dec 22, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 21
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    General Information - Room taxes are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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