Sunscape Splash Montego Bay

This is a good 3.5 Star level resort. For the money spent, it was pretty good. Most of the people are underpaid there, so the tips go a long way for them. The activities are scheduled everyday and seem to be inclusive of as many age groups as they can. The pools close a little early (6PM), but I guess you can't splash around forever. There are only 2 ala carte dinner options, but the buffets are very good daily. Setting up excursions are pretty easy on-site also (prices vary, so check on-line before you arrive). Them you might want to compare. Location to other attractions (Hip Strip, shopping, Bars) is not there, so taxi or shuttle will be needed. Rooms are basic, but you don't go all the way to the Caribbean to sit in the room. Couldn't afford the Spa (so no opinion). Other than that, Yea Man, good times.

Did the deal off fortune- this place is outstanding,service,food and room was perfect,highly recommended and would stay again,no problem!

First of all I do not feel that all of the negative reviews are correct or necessary. This is not a 5 star resort and we all knew that when we booked. The beach is short but very nice, the employees are super helpful, and the food & drinks are good. We stayed in Tower 5 on the second floor, the room was not updated - but it was fine for what we needed & we had plenty of hot water. The maid service kept our room clean and supplied. We asked for extra water and we received plenty. We did not have any issues finding pool towels. However, we did have issues with people putting towels on the chairs before they went to bed and not coming to the adult pool until 3 or 4 in the afternoon - that is rude. Drinks were as strong as you wanted them. There were plenty of restaurant options and I only had the buffet twice the whole week.

If you make the best of your time and you are prepare yourself by reading the reviews, you will have a good time. If you are looking for 5 star treatment this is not your place. We were 15 people with 5 different rooms For the most part it was clean and comfortable. The staff at the front desk and at the adventures desk were very nice. The staff in burger grill (which doubles as a sit down restaurant at night) and the buffet could not be bothered accommodating the guests. If you need an extra napkin or place setting, get up and get one from a table already set or you will probably not get one, flag someone down for coffee because mostly they will not check if you need anything unless you ask. The grill staff was busy speaking among themselves to serve patrons in a timely fashion. We stood there for approximately 15 minutes waiting for a burger she "forgot" to ask the cook to make. Getting just an order of french fries was more than 10 minutes while they were sitting in the warmer. Again, if you know ahead of time it is not as annoying. We went to this restaurant at night since it was a different atmosphere (linen table clothes, candles). We were a big party and asked if they could accommodate us, they did, at two different tables. She said she didn't have a table big enough for us. Meanwhile, in the center of the room, was a table set for 14 with nobody at it. A party of 8 came in and sat there. We moved our two tables together so we all fit. This is something at ANY resort the hostess should have done. Even the bar staff was rude when ordering drinks. We got our drinks, but they are very disgruntled (maybe they don't like Americans, maybe they don't like their job, maybe they just are grumpy in general). The staff at the Italian restaurant was very pleasant, however, we had tipped him ahead of time to get us in at 6:00 2 of our party booked king size beds in their room, only to check in and find 2 full beds. One party moved after a day. The other party didn't bother. The room air conditioning is a mystery. In some of our rooms it worked for a day and that was it. In other rooms it never worked. The hotel must have central a/c because it was pretty cool in our room even without the use of our room a/c. Also the elevators broke for a few hours. We were ok to walk up to the 5th floor but there was an elder woman who was staying on the 9th floor and she was not happy. If you ask for something, they usually forget. I called to have 3 extra pillows and 2 towels brought up. We received 2 pillows and no towels. I left a tip the next day for housekeeping and we received extra towels each day. If you tip ahead of time you get a little better service. But it wears off fast. We kayaked and snorkeled which was a lot of fun. The ground are clean for the most part but there was a light in the bar pool that was out of its socket with the wires exposed in the water. Maintenance just told us it was not a danger and its been that way for a while. Also they do not clean up the small beach (if you can call it a beach). There was a deflated beach ball floating in the grass the entire time we were there. Again, room was clean, food was acceptable. I would classify as an economy hotel. We had a great time, but WE made our time. Not the staff at this hotel.