Riu Negril - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8841 reviews

• 

  Nice

  Nice Resort, receptive staff, good entertainment, team,, nice beach area. Drive time approximately one hour and 40 minutes from the airport.

  Jul 14, 2025
• 

  Not what I expected

  There are more cons than pros to this hotel. We travelled out as a family of 7. On arrival , we were greeted by some welcome drinks. One of our party had their 18th birthday coming up in August and they would not let them have an adult band so couldn’t join us in the adult pool which was a shame as they had full access to their own alcohol in their room which doesn’t really make much sense. The food is very limited. It’s pretty much the same thing everyday. The prices in the shop on site are really high and tax is added ontop of the price. If you are going for 2 weeks the entertainment isn’t on a turn over timetable it’s the same entertainment. The entertainment team work so hard although depending on who you are they don’t make very much effort with you. I was really surprised with how many rude members of staff work at this resort. We booked to eat in the steakhouse one night. Before the meal arrived we asked for three beers, the meal came and still no drink. We asked again we were told very rudely by a staff member named Friday one minute. We had finished our meal and we still hadn’t had our drinks given to us. The rooms are always really clean the housekeeping staff do a really good job. The lifeguards just sit off or disappear I’m not to sure what the point of them being there is! There’s no smoking or vaping around the pool. There are designated areas for these. I would return back to Jamaica however not to this hotel.

  Jul 14, 2025
• 

  Amazing entertainment

  My family and I had an amazing time here. The hotel was super clean and the staff were very friendly, especially the entertainment team. Shin Shin, Lekey and Bryan all helped make it a more pleasant stay by interacting with us and showing an interest. I had a great time and would 100% come back.

  Jul 14, 2025
• 

  Great experience!

  We just came back from a family holiday at Riu Negril and I must say that overall we had the most amazing experience. We were very impressed by the level of cleanliness. First thing in the morning the staff were out sanitising deck chairs, attending the gardens, cleaning the pools. The room service and cleaning staff were cleaning daily and changing towels. Restaurants and bars had a very good service too- food preparation and presentation was always to a high standard. And of course the most impressive was the entertainment staff. They worked extremely hard from early in the morning till late at night, making sure that the guests felt involved and were entertained, also finding time to talk on a one to one basis. The people we personally interacted with were Trovis, Shin Shin, Shanel and Brian. They were extremely friendly and made us feel welcome! On the negative side, the reception staff could've been more accommodating and helpful. The only taxi company at the entrance were abrupt with no fixed pricing structure! It gave the impression that they were quoting prices out of their heads depending what they thought they could maximise out of you! Finally, some of the male staff working in Bob's Bar were very abrupt in their mannerisms.

  Jul 13, 2025
• 

  Good and bad..

  Me and my son visted between june 27th and 11th july .Lovely location, nice staff, the best coffee in the morning!! Evening entertainment could be better, I really wanted to see a full reggae band on the main stage playing, I wanted reggae themed evenings, it kinda lacks that a little bit. And this is not to say the entertainment staff don't work their butt's off because they do... the on site ship is a complete rip off.. 9 dollars for a packed of rizla, a bag of crisps (chips) 14 dollars.... 50 dollars for a small inflatable... Location is a little out the way of everything, so if you want to do dunns River & 9 mile it's a good 16hour round trip.

  Jul 13, 2025