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Moon Palace Jamaica

Jamaica

Our Rating
1-800-880-2177
5 Nights with Air from $1,909 All-Inclusive
Info Customer Reviews Questions & Answers

Moon Palace Jamaica is the perfect getaway for the entire family, or for some alone time with that special someone. Noth ... More

Customer Rating 25 Reviews
Value
 
4.0
Service
 
4.1
Beaches & Pools
 
4.3
Dining Options
 
4.2
Room Comfort
 
4.1
4.1 out of 5
"Spent 4 luxurious nights with my family at the Moon Palace Jamaica Grande over the Martin Luther King Jr. weekend. Our children range in ages from 22 down to 11 year old twins. It's important to mentio..." – MattTheBrat
21 out of 27 (78%) customers would recommend this product to a friend. Read All Reviews
Customer Rating
Value
 
4.0
Service
 
4.1
Beaches & Pools
 
4.3
Dining Options
 
4.2
Room Comfort
 
4.1
4.1 out of 5
"Spent 4 luxurious nights with my family at the Moon Palace Jamaica Grande over the Martin Luther King Jr. weekend. Our children range in ages from 22 down to 11 year old twins. It's important to mentio..." – MattTheBrat
21 out of 27 (78%) customers would recommend this product to a friend.
Pool Swimming with dolphins
All Customer Reviews
1-4 of 25 reviews. Sort by
August 12, 2018
Not Worth The Money

For the amount we paid the rooms and service was not worth it. I requested the South Tower when booking my reservation and ended up in the North Tower. My Partial Ocean View had no balcony was overlooking a parking lot and the roof of people's houses. It took 3 days for them to switch me to a "better" room. The staff gave so many different excuses and reasons as to why the 4 rooms I booked was in the North Tower. The Director of Operations advised my that is was the fault of my travel agent who should have advised me that room placement is based on what you pay and although the booking agent may make a note in Special Requirements", I should have been advised that rooms are based on how much you pay. I was also there to renew my vows so the reason I booked a partial ocean view was because the Moon Palace wedding coordinator assured me that I would be upgraded to an ocean view. It blew my mind that they wanted me to believe that the room overlooking the parking lot was an ocean view room. As for service, some of the staff are rude and inconsiderate. Promises were made but not followed through. The entertainment was quite dull. I used to come here before when it was Jamaica Grande and it was a much better hotel. The upgrades are a nice touch but for the money I paid I've stayed at better hotels in bigger rooms and better accommodations.


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Overall Rating: 3
Value
 
2.0
Service
 
2.0
Beaches & Pools
 
3.0
Dining Options
 
2.0
Room Comfort
 
2.0
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From: New Castle, DE
Age: 35-44
Travel: 1-2 trips/year

July 18, 2018
Best Vacation Ever

The Moon Palace Jamaica was amazing! This property was beautiful and the food selections were outstanding! There is nothing like being in Jamaica and Moon Palace is there to make sure you are pampered during your stay. The spa was incredible! Jordy gave me the best massage I have ever had! The water journey prior to the massage was a unique and extremely relaxing experience. Romell with activities and Dwight went out of their way to make sure my children had activities to keep them entertained and making memories all along the way. I can't say enough great things about the staff at Moon Palace Jamaica. Thanks for the memories! We can't wait to visit again!


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Missouri
Age: 35-44
Travel: 1-2 trips/year

July 6, 2018
Moon palace trip

Didn’t get me the wristband where i could go anywhere on the resort other than that no complaints. One other thing bus rides were too long no place to go to the bathroom.


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Overall Rating: 4
Value
 
4.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Maryland
Age: 45-54
Travel: 1-2 trips/year

July 5, 2018
Amazing resort

The resort it’s self was stunning. Our VIP perks were great and the staff ever all were very accommodating. The water and beach is beautiful in the pools are spectacular. There are two beaches both are small in the crew ship port is directly in front of the beach so if the crew ship comes in it blocks your view of the ocean this is one of the things I wish I could’ve changed. Overall the food was good our room was gorgeous and the staff did a great job cleaning. The one thing that I was a little disappointed in is the staffs expectation of a large tip . As an all-inclusive resort you expect to be treated with all of your things included including your food and service however if you did not give tips and the service was not great and you would not save get treatment we had brought extra money for tips but when it was all said and done we probably spent for $500 just tipping the next time I stay at an all-inclusive resort and it says that gratuities are included I’m going to make I’m going to do my research and make sure you aren’t available to leave tips because I feel like if you’ve already pre-paid for an all-inclusive vacation almost $6000 and you’ve already pre-paid for your gratuities that having to spend another 500 or so is a little out of reach.

Amazing resort
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Overall Rating: 5
Value
 
3.0
Service
 
4.0
Beaches & Pools
 
5.0
Dining Options
 
4.0
Room Comfort
 
5.0
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From: North Carolina
Age: 25-34

Room Information

Moon Palace Jamaica features 705 rooms with amenities sure to please. Each room comes finely appointed with air conditioning, a mini-bar, liquor dispenser, a flat screen television with satellite, DVD player, iPod docks, coffee maker, and much more. Concierge level also gets upgrades like Chi® hair straightener and blow dryer and L'Occitane® bath amenities.

Room Details

Deluxe Ocean View
Hotel/Studio Unit Details

Superior Deluxe Partial Ocean View
Hotel/Studio Unit Details

Superior Deluxe Ocean View
Hotel/Studio Unit Details

Concierge Level
Hotel/Studio Unit Details

Family Deluxe
Hotel/Studio Unit Details

What's to Love

Moon Palace Jamaica not only has an incredible list of amenities, but their proximity to other off-site activities makes this resort a never ending place of fun and excitement.

 

What We'd Change

With such an overwhelming amount of activities you can waste precious time figuring out what to do. Formulate a game plan and leave no stone unturned!

 

Why You Should Go

Amenities, Amenities, Amenities. Moon Palace Jamaica has everything anyone would ever want during their vacation. From dolphin encounters to a wave simulator, you're never short of things to do.

Available Amenities

  • Tour Assistance
  • Babysitting/Child Care ($)
  • Children's Activities
  • Concierge Services
  • Conference Facilities ($)
  • Cribs Available on Request
  • Kids Club
  • Lounge Chairs/Umbrellas
  • Nightly Entertainment
  • Snorkeling
  • Swim-Up Bar(s)
  • Swimming Pool(s)
  • Tennis Court(s)
  • Whirlpool/Hot Tub
  • Spa ($)
  • Aerobics
  • Poolside Bar
  • 5 Restaurants
  • 6 Bars/Lounges
  • Shopping
  • Snack Bar
  • Elevators
  • Wedding Services ($)
  • Dry Cleaning Services ($)
  • Bell Staff Service
  • Fitness Center
  • Beauty Salon ($)
  • Gift Shop ($)
  • Doctor on call 24 hours
  • Internet Access


Nearby Excursions & Attractions

  • Bars and Nightlife
  • Beach
  • Dining
  • Dunn's River Falls
  • Fishing
  • Golf Course(s)
  • Hiking/Biking Trails
  • Horseback Riding
  • Motor Boat Rentals
  • Scuba Diving
  • Shopping
  • Snorkeling

Map of Local Area

Jamaica is the third largest Caribbean island, and can provide both a stimulating and tranquil vacation. It has traditions of reggae, rastafarianism, and Jamaican art mingle with modern all-inclusive resorts, fine cuisine, and cosmopolitan shopping.

Moon Palace Jamaica

James Avenue

Hotel Description

Moon Palace Jamaica: Endless Fun For the Entire Family

Moon Palace Jamaica is the perfect getaway for the entire family, or for some alone time with that special someone. Nothing beats waking up to the sound of crashing waves, soothing ocean breezes, and the breathtaking views of the morning sun greeting Turtle Beach. Moon Palace Jamaica is the beach vacation you've been dreaming of. With such a gorgeous property and amenities you just can't turn away from, what are you waiting for?

With great location, comes great activities: At Moon Palace Jamaica, there's never a dull moment. Between "The Playroom" kids club, the Flowrider Double Wave Simulator and kids pool, the little ones may never make it to the beach. For the more adventurous, sail into the sunset on a relaxing sunset tour, slap fins with our favorite marine friends at a dolphin swim encounter, or if you're feeling really adventurous, dive down and explore the depths with an exhilarating snorkel or scuba diving tour.

When it's time to treat yourself, head over to Moon Palace Jamaica's incredible wellness center. It's an elaborate, 35,000 sq. ft. complex composed of a state-of-the-art fitness center and full-service spa. Complete with private treatment rooms, plunge pools and areas for meditation and yoga, Awe Spa is sure to soothe and revitalize.

Once it's time to refuel, you'll have an eclectic mix of restaurants, from Asian flavors to Italian, you won't be hungry for long. We suggest you reserve a night to eat a romantic meal under the stars at the South Beach Restaurant, offering a fusion of Caribbean and New American flavors enhanced by a blazing sunset.

At the end of the day, slide back into the comforts of your luxuriously appointed room and kick back with a drink on your balcony.

This hotel is All-Inclusive.
Features include:

  • Accommodations
  • Complimentary transfer to and from Sangster International Airport(MBJ)
  • Complimentary Wi-Fi throughout the property
  • 24-hour room service
  • Unlimited phone calls to the continental US and Canada
  • $1,500 resort credit
  • All meals in a choice of buffet and a la carte restaurants
  • Unlimited beverages and cocktails
  • Taxes and gratuities


DINING

This hotel includes unlimited food and drinks, but some dining restrictions may apply. Please check with the front desk for details.

Moon Palace Jamaica has five a la carte restaurants offering a variety of different cuisines including a Steakhouse, Seafood, Italian, Asian, International, and a gourmet corridor for those looking to diversify their palettes.

All hours are subject to change.



BARS/NIGHTLIFE

The drinks will be flowing at Moon Palace Jamaica, with 6 bars, including a nightclub, all serving brand name spirits and high quality wine. You'll be able to grab a drink at almost every corner of the resort until it's time to crawl back up to your room, where more brand name spirits await!



BEACH

Moon Palace Jamaica has 1,300 feet of private beachfront on the coast of the gorgeous Ocho Rios bay, the perfect spot to spend your hard earned R&R.

POOLS

Take a dip in one of Moon Palace Jamaica's four impressive pools to cool off or kick back in a lounger and soak up the sun. Don't forget to grab a drink from the bar, you're going to be here a while.

SPORTS/ACTIVITIES

Water

  • Kayaking
  • Paddleboats
  • Snorkeling
  • Flowrider Double Wave Simulator

Available for an additional charge:

  • Motorized watersports
  • Scuba certification or refresher course

Land

  • Fitness center
  • Aerobics classes


INTERNET

The resort offers complimentary Internet access in guestrooms and at public computer stations throughout the property.

SPA SERVICES

The new Awe Spa draws inspiration from the majestic Jamaica Blue Mountains and the clear Caribbean Sea. Daily, 9am-6pm.
  • Massages
  • Body treatments
  • Facials
  • Salon


WEDDING/HONEYMOON

At Moon Palace Jamaica, the wedding planners will help make this day all that you dreamed. Please contact the front desk for details.

CHILD CARE

Kids have plenty to do, too. "The Playroom" Kids Club is free for ages 2-12, and the Wired Teen Center takes care of the older ones. Open daily, 9am-5pm and 7pm-9pm.

ADDITIONAL INFORMATION

Location
Located on the north coast of Jamaica, sporting a 1,500 foot private beach on the beautiful Ocho Rios bay, 65 miles from the airport.

Check In/Check Out
Check-in: 3pm. Check-out: 11am.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Smoking Advisory
Effective July 15, 2013, Jamaica's Health Minister banned smoking in all covered public places on the island.



All hours, fees, amenities, information and services are subject to change without notice.
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Kids Stay & Eat Free More
6 days, 5 nights
Travel Dates 1/4 - 4/14
Starting at $1909 was $3979
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Hurry! Only one day left to book!
Kids Stay & Eat Free More
6 days, 5 nights
Travel Dates 9/1 - 12/23
Starting at $1939 was $2439
All-Inclusive

Prices are per person based on double occupancy. Limited availability based on departure city and travel dates.

Only 3 days left to book!

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