Riu Palace Jamaica - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5027 reviews

• 

  The Service is Terrible in 2 Key Areas, keeping this resort from being Great!

  The front desk staff is unfriendly. Check in was not welcoming at all. Every call to the front desk during our stay has felt like we are a burden to them. It wouldn’t hurt them to smile and at least pretend they like their job. Housekeeping - I’m not sure why a housekeeper would clean a room and not leave towels or wash clothes. We came back to a clean room with nothing to bathe with. Waited over an hour after using the RIU app, calling house keeping and the front desk. No one has a sense of urgency to help the guest. Dinner reservations - make them as soon as you arrive and be prepared for everything to be booked. You won’t have an opportunity to try them all of your not staying longer than 6 days. Common complaint. This is the first RIU I have really been disappointed in. Hoping the trip turns around for the better. Half way through and really regretting selecting this Location. I have been to the Ocho and Negril Location and had a wonderful time.

  Jan 29, 2026
• 

  Not a peaceful relaxing holiday

  The Hotel - dated but clean an well maintained Staff - almost all good friendly and helpful. Bit iffy in the restaurant with a couple of the young ladies on the staff who definitely gave the impression that they did not want to be there. But on the whole the hotel team were very good in all departments . Bar staff and waiter service around the pools on the lobby were very good. Entertainment staff - very energetic and good at what they were doing but there wasn’t much entertainment Entertainment - very very disappointing. Lots of loud music round the pool areas and activities suitable to Club Med and 18-30 holidays all during the day. Very limited entertainment on an evening from outside artists, the entertainment team did bingo and karaoke. Hotel say there are activities on the RIU stage but there isn’t one, this refers to the areas around the pools where all there is to sit on are the sun beds that have been in use all day. The lobby bar was usually taken over by Americans watching American Football and was noisy Beach & Sunbeds - no issues with either beach was kept clean and beds were always available. They were putting addition caburnas out at the end of our trip. Airplanes - you are right under the flight path for the airport which is 10 min away. Clients - for a change it wasn’t the Brit’s who were the rowdy drunken ones but the Americans. We have been to quite a few RUI hotels and enjoyed the experience, this one didn’t meet the standard we expected and we won’t be back

  Jan 28, 2026
• 

  IT IS NOT SAFE TO STAY HERE - SCAM

  Check-in was smooth, and the exterior of the resort is well maintained. Restaurant and bar staff were generally pleasant. Unfortunately, that is where the positives end. The guest rooms are extremely outdated with poorly executed, cheap finishes that do not reflect a resort experience. More concerning, however, was the conduct of the front desk and management, which turned our stay into a stressful and alarming experience. During housekeeping, minor makeup residue was noted on towels and sheets—normal wear and tear for a beach resort. Nothing excessive or damaged. Despite this, housekeeping never replaced our towels or changed our sheets during our entire stay. A day before checkout, we received an email claiming we owed $520 for towel and sheet “damages.” We were not connected to WiFi often and did not see the email immediately. That same evening, around 7/8 PM, security and housekeeping repeatedly came to our room—knocking aggressively and calling the hotel phone back-to-back. When we did not answer because we were napping, housekeeping unlocked and entered our room without consent in an attempt to address the charge. They noticed we were asleep and left. This was extremely frightening and a serious violation of privacy and safety. We have never experienced anything like this at a hotel. We are not opposed to replacing towels if necessary, but $520 is an outrageous and unreasonable charge. During checkout, the situation escalated further when we were refused the ability to leave the resort and were told the hotel would call the airport to prevent us from leaving Jamaica if we did not pay. Being threatened over towels is completely unacceptable. After significant back-and-forth, staff claimed to “meet with a manager” and reduced the charge to $200, which we still felt was unreasonable but paid under pressure just to leave. Even then, they attempted to charge us $240, contradicting what was just agreed upon. To make matters worse, we spoke with multiple staff members across the property, none of whom were aware of this supposed policy or could explain why it was never disclosed at check-in. This experience felt predatory, particularly as two young women traveling together. The intimidation, lack of transparency, harassment, and unauthorized room entry completely overshadowed any positives of the stay. We will never stay at a RIU property again and strongly caution others to be aware of these practices before booking.

  Jan 27, 2026
• 

  Amazing

  Had the best time at Montego Bay, second time for us and it didnt disappoint. Only thing that did cause some upset was the constant disruptions from guys along the fence between the beach and the neighbouring hotel. Some privacy screening at least up until the end of the cabanas would deter them and cut down on guests being constantly harassed. Would also be one less thing for security to police- who work so hard

  Jan 25, 2026
• 

  Terrible hotel chain

  Only a 3 - 4 star hotel very run down, bedroom was damp drains blocked and smelt found cigarette burns on duvet cover. Was our first time in a RIU never use this chain again. The staff were the only thing that makes this place so I’d like to thank all of them for there friendliness and hard work, I feel bad to say we won’t stay here again but I felt unsafe at times due to people knocking on doors in the night running riot In corridors security didn’t seem bothered by this I witnessed people taking drugs on the beach and not just weed but other things I saw people dealing drugs around the hotel also, then they tried to fine us for a makeup stain on pillow which they thought was hair dye and on a towel I had to wash them myself in the sink to prove this wasn’t damaged, also tried to fine me for vaping on the beach with no one around. I love Jamaica we go every year but will never go here or this chain again, if you have booked to stay I would change it unless you like to party and not enjoy the country.

  Jan 22, 2026