Hideaway at Royalton Negril

Omg!! I just want to start by saying that the Royalton Hideaway was the best resort me and my husband have ever stayed at and actually didn't want to leave!! The customer service, the food, the atmosphere and the resort was absolutely amazing!! The resort catered to your special needs when it comes to the food! At the resort you don't have to just eat what they give you - you can customize it to exactly what you want to cater to your needs! That's something that we aren't use to and loved it! The front desk called our room multiple times a day asking if we needed anything! That was so nice because usually you have to call the front desk/ go to the front desk yourself - but not here! The resort offers different activities everyday so you don't actually have to leave the resort at all!! Also, the privacy was exactly what we were looking for since we were on our honeymoon! If you want to come out and be seen, you can. But if you want to be private and intimate with your spouse, you can do that as well. The customer service is also amazing! We felt so welcomed everywhere We went! Everyone spoke, smiled and offered assistance in any way! The best ever!! We would definitely book again! We couldn't have asked for a better trip/location/resort! If you're looking for a beautiful, romantic getaway then look no more!! Everything you're looking for is right here!!

We selected the Hideaway to have the pools kid free which was a plus and a more relaxing atmosphere but the entrance for the Diamond Club and all the other guests was much more elaborate. Had a better view at check in and an actual bar and larger reception area. Much nicer to walk into than where the "Hideaway guests" got dropped off (maybe that's part of the "hideaway" lol. The Air in our room was far from cool even after calling down several times to see about having someone look at it. Mini bar in our room was not stocked when we arrived and had to call down, they said they would send someone up....nothing! They did however send up someone to come talk to us about sitting in on a 3 hour buy in of the properties but swore it wasn't a timeshare :) Next morning had to ask again about the mini bar...still wasn't stocked. The elevators smelled like moldy something …and instead of closed hallways I think maybe they should try to think about opening up some of the glass to allow some of that breeze to come through. It would take the stuffy humid air out of the hallways. Entertainments was GREAT! VIBE TEAM was awesome (all of them , didn't run into one bad team member.) Always great activities going on...if your bored its your own fault. In being an all inclusive I was disappointed they were understocked of alcohol (my kind at least) You should know how any guests are coming to stay especially on a Friday night with weddings etc...and not run out of alcohol. Disappointed in how they ran the paddleboards and kayaks as well- tried several days only to be told its too windy, we are closed (at 3pm?) etc. They have all these free amenities but the workers don't want to seem to allow you to use them. I think they would rather you spend the money to go out on excursions (maybe they get a cut off of those from their friends?)

My sister and I had an amazing and relaxing time at this resort. It was Beautiful and really clean. Drinks were good and the service was amazing. Food options were good. I was pleasantly surprised by there restaurant options! It did Not taste like cafeteria food... and I think that’s what I was expecting bc normally after a day or 2 that’s how resort food tastes. But their food was bomb! There grill out jerk chicken and corn and sausage was everything!!! Cons: Room service ( you may have to call and ask them to come clean your room bc they were a little laxed on that) but we weren’t in our room Much! Pros: definitely go horse back riding (it’s off the resort),parasailing, and go out on the water to pick your lobster and have them catch them and cook fresh for you! An amazing time overall. Tell Beach Boss I sent you!

Amazing staff!! Very clean and welcoming. vacation a lot and will definitely visit a Royalton resort again.