Grand Palladium Lady Hamilton Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17514 reviews

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  Belated birthday treat.

  Very warm welcome on arrival, promptly directed to food as long flight. Granted request for lower ground room. All staff exceptionally friendly and up for a chat and helping you to get bearings. Will be back for longer. Spa and massage treatments also excellent. Room was great just needed more sockets near beds otherwise already planning my return for next year!

  Jul 09, 2025
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  Beware

  This shows as a 3 star but is actually a 2 star. They really want to be a 5 star but the owners are not willing to put the money into the resort for updates. I was highly disappointed. The food was a disappointment, the rooms were a disappointment. Just don't spend the money at this place. I blame the owner for allowing this property to become a dump. The staff tries so very hard to be friendly and to keep the property clean, but it really really needs updating.

  Jul 09, 2025
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  Disappointed and Disturbed – An Unwelcome Experience

  We returned to Grand Palladium Montego Bay for the third time, expecting the same warmth and hospitality we had enjoyed before. This time we were instead met with discrimination, neglect, and dismissiveness that left us feeling unwelcome and disrespected. From being ignored at the front desk to being passed over at restaurants and bars, the difference in how we were treated compared to other guests was stark. A particularly upsetting incident occurred during our son’s birthday dinner at the hibachi restaurant, where a small reservation issue was met with hostility and offensive remarks. Simple requests were often ignored, and our concerns, when raised respectfully with management, were met with indifference. Sadly, we believe our ethnicity played a role in how we were treated—a painful realization after having previously recommended this resort to others. While the property itself is beautiful and a few staff members were kind, those moments were overshadowed by the consistent lack of courtesy and inclusion. We urge Grand Palladium to address these issues with real action, including diversity and inclusion training. Until then, we cannot recommend this resort to anyone seeking an inclusive and respectful vacation experience.

  Jul 09, 2025
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  Overall good

  Food was ok, most of the restaurants were just ok. Seafood place was the best. Service was hit or miss. Drinks bar and activities were on point.

  Jul 09, 2025
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  Service staff did a bad job

  I am extremely disappointed with the service I received—from the moment I arrived to the moment I was finally handed my room key. It was clear that the staff simply did not care. Despite being a member of the travel club, I waited over five hours for my room to be ready. I arrived around 11:00 AM and did not receive my room until 5:40 PM. This delay is completely unacceptable. I informed the front desk staff, including a young lady, that I wasn’t feeling well upon arrival. Instead of showing any concern or urgency, she focused on giving excuses for the delay rather than providing a solution or support. There was no empathy, no sense of priority, and no follow-through to make the experience better. This is not the standard of service I expected or was promised as a travel club member. I hope this feedback is taken seriously and that changes are made to ensure guests are treated with care, respect, and basic hospitality.

  Jul 08, 2025