Bahia Principe Grand Jamaica - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15579 reviews

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  ROACHES!!!!!!!!!!!!!!!!!

  Roaches Roaches Roaches in the hotel room and in the Jazmine Resturant on the Luxury side (adult only side) killed 10 in 4 days.

  Jul 14, 2025
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  Lovely Vacation

  My family, a party of eight, recently visited the Bahia Principe Grand Jamaica from July 8-12, 2025, and we had a fantastic stay. Melissa, Antonio, and Johnis were amazing. Antonio and Johnis were particularly helpful in securing our family reservations at Dolce Vita, where the food was absolutely delicious. The buffets were also surprisingly delightful, and I was pleased with the daily rotation of offerings. This was a welcome change, as resort food can often become bland with the same options every day. Our children thoroughly enjoyed the kids' club. DeeDee, in particular, was like a mother to them, and we didn't worry about them for a single second. The Xaymaca production was both informational and inspiring, and well worth the price, even though resorts I've visited in the past typically didn't charge for shows. Our room, located on the fourth floor in building 14, was a bit dated but exceptionally clean. Our housekeeper was incredibly helpful and a very sweet young lady. I also had a massage at the spa that was truly rejuvenating; I left my appointment feeling super relaxed. The price was quite reasonable. Ghandi, our dive instructor, was superb. He is an excellent teacher, and I highly recommend asking for him if you plan on going on a diving excursion. All of the pool and bar staff felt like family, demonstrating their attentiveness to guests. They truly deserve a bonus for working in the heat with smiles on their faces. Areas for Improvement The only downside at Bahia Principe Grand Jamaica was the limited availability for dinner reservations. Most guests had booked their reservations pre-arrival using the app, which we were unfortunately unaware of. I believe the hotel should allocate a certain number of reservations for guests who do not book online. Thankfully, we voiced our concerns and received accommodations. Another issue was the extremely slow check-in process, exacerbated by slow internet during both check-in and check-out. However, the pleasantness of the reservationists certainly made up for the internet inconvenience. Overall Experience Overall, we had a great stay! I truly appreciate that the Bahia Principe Grand Jamaica met our expectations.

  Jul 14, 2025
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  🌴✨ Disappointed with Our Wedding Experience at Bahia Principe ✨🌴

  We had high hopes for our wedding at Bahia Principe, but unfortunately, our experience fell far short of expectations. Here are some key issues we faced: 💔 Our couple’s room wasn’t ready on time, adding unnecessary stress. 🍽️ Food quality at the buffet was inconsistent, with several dishes inedible, including burnt oxtail. 🕒 Slow service from the wait staff, and many guests were frustrated but held back their complaints to not detract from our special day. 🚪 VIP rooms lacked basic amenities, and housekeeping was inconsistent. 🔧 Maintenance response was slow—over two hours to fix issues like toilet overflow and malfunctioning faucets. 😴 Uncomfortable beds made for restless nights. 🎉 Nightlife was subpar; we expected more for our celebration. We genuinely hoped for a magical experience but were left disappointed. We even chose not to use our complimentary stay due to our experience. 💔 #BahiaPrincipe #WeddingDisappointment #CustomerExperience #Feedback #TravelReview

  Jul 13, 2025
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  Gorgeous Weather, Great Staff – But the Resort Falls Short Overall

  I recently stayed at the Bahia Principe Grand Jamaica with high hopes, especially given the reputation of Jamaican hospitality and flavour. Unfortunately, while there were definitely highlights, the overall experience left much to be desired. The Pros: First and foremost, housekeeping was excellent. My room was always impeccably clean, with the fridge and bottled water consistently refilled and extra towels and blankets provided without even needing to ask. Most of the staff were another saving grace. A special thank you to Gabby at the Beach Restaurant, who took care of me and my crew every single lunch. She was incredibly attentive, warm, and went above and beyond—especially given how many kids were in our group. Also, Takara (Asian restaurant) was hands down the best à la carte experience of the trip. Every staff member there was amazing, and the food was miles better than anything else on the resort. A huge shout out to Dadrian, who crafted a special cocktail for me, and Micah, who was an outstanding server—thoughtful, perfectly paced service, and helpful with selections. They truly elevated the dining experience that night. I also visited the spa, and again, the staff and service were excellent. I had a body scrub and massage, both of which were relaxing and professionally delivered. However, the spa itself could use a bit of an upgrade. The robe felt like it was made of bathing suit material—not soft or luxurious—and the spa sandals were so uncomfortable I chose to keep my own shoes on. Additionally, neither the undergarments provided nor the massage tables seemed very size-inclusive, which could be improved to better accommodate a wider range of guests. That said, with a few tweaks, this could truly be an oasis on the property. The Cons: Unfortunately, the overall food quality was shockingly poor—especially for a Jamaican resort. Outside of the à la carte restaurants, the buffet food was bland, repetitive, and unseasoned. I've had better buffet meals in Cuba, which says a lot. Getting a reservation at the à la carte restaurants was nearly impossible. They were consistently listed as fully booked, yet every one I managed to attend was more than 50% empty throughout the entire meal. This gave the impression of mismanagement and likely contributed to the overcrowding at the buffets—people were left with no choice. Lines were constant. On one night, it took us 30 minutes just to get a table at the buffet, only to find much of the food already gone—due to other buffets on the property being mysteriously closed. At the Jerk Center by the pool, we regularly waited 10–15 minutes just for fries. Local dishes like ackee and saltfish were gone if you weren’t at breakfast before 9 a.m., and shockingly the fresh fruit station was always sparse or empty, the entire week I did not once get fresh mango at the buffet, it was melon and pineapple only (when available). There was also very poor communication about resort amenities. We found out about water activities like paddle boarding and snorkeling almost accidentally—more than halfway through our trip. No information packet in the room or provided at check in, No signage, no orientation, no engagement. While housekeeping was a highlight, I have to point out that there are a few things in the room that were not there, that I think are necessary. There is no shelving in the shower, so no bringing your own products, or having someone to hang washcloths or loofahs. Safety was another issue. The kids’ water park was chaotic and unmonitored. I witnessed roughhousing, fights, and unsafe behavior go completely unnoticed by lifeguards. At one point, I had to personally flag a lifeguard to break up a situation. One child split his chin open after running on a wet surface, and even I found walking around the area quite slippery and hazardous. I understand from online chatter that the resort is reportedly closing in 2026 for renovations, and it’s badly needed. I sincerely hope they focus on improving food quality, training around safety, spa & room upgrades, and better communication about activities. Until then, I personally wouldn’t return or recommend this property, especially given the many fantastic options available in Jamaica.

  Jul 13, 2025
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  Terrible experience. Very disappointing. Will neither recommend or return.

  The rooms were not well maintained..... shower doors did not close so lots of water on floor outside of stall, cracks in tiles on bathroom floor that made noises when you walked on them, mold in shower stall, floor in shower stall very uneven making it dangerous Customer service was poor, staff were rude and could never answer questions asked. They seemed very unhappy, were not neatly dressed to be serving guests especially in the buffet restaurants, uniforms were not fitting properly an some looked dirty. The staff who cleaned the rooms were not thorough enough, They did not wipe dressers, and table and did not mop or sweep the floors every day. Most of the guest elevators were not working and staff were rude to us when we used their elevators which were dirty and not appropiate for guests. Not everyone can climb the numerous stairs, especially older folks and very young kids. The bathrooms in the public areas were constantly being cleaned.....one good thing. Food was plentiful but quality should be improved There was a charge for certain alcoholic drinks in the main lobby bar. This should NOT be at an all inclusive experience. The band to enter your room often did not work and we had to get card keys instead.

  Jul 13, 2025