Bahia Principe Grand Jamaica - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15595 reviews

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  Jamaica Family Cacation July 2025

  Amazing resort with some wonderful amenities. The beaches sorrounding the resort are beautiful. Housekeeping could’ve been better though, a request for clean bath towels went unanswered until I went to the front desk 7 hours later. The Mikado Japanese restaurant was mediocre at best, the sushi appetizers that were provided were awful and the service was extremely delayed. Overall, I would come back and stay at the resort again. 4.5 / 5 Stars

  Jul 17, 2025
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  Good Service Makes up some shortcomings

  I just want to recognize three people who made our stay enjoyable. Donnette Brown (Housekeeper) went above and beyond to take care of my family. She made our room feel like home. Donwayne Shields and Shanika McKenzie (Servers) gave the best customer service. They were always nearby and checked in with us prior to stepping away to make sure we did not need anything. These three people will be the #1 reason I choose to stay at this hotel again.

  Jul 16, 2025
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  The magic show!!!

  Not normally one to write reviews but my 10 year old son was so impressed with the Magic show on Monday night at Bahia Grande that he asked me to do one! Never seen anything quite like it - I was expecting the usual hotel fare of card tricks etc - but this guy was genuinely amazing! Two days later we’re still trying to figure out how he did it and my husband got called up on stage and had a first hand view. This was Dynamo level (whom we love!). 5 stars - magic show was our highlight!

  Jul 16, 2025
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  WORST VACATION EVER!

  This was my absolute worst experience in a hotel ever, and i travel like twelve times per year or more. From the chaotic front desk, where everyone appears to be upset about something, to them putting me in a room for three people with one bed. Looks like we were downgraded so that we could have two beds. The curtain to the sliding door could not close. It was good that I didn't take a partner. The phone has multiple cross lines and when someone answers, the attitude is on high. For a whole day we did not have one towel, not a fee cloth, not a drying off call..NOTHING!! Finally after numerous calls, I went to the front desk and after waiting about an hour, was given a few face towels to bathe and dry of with. The shower door could not close and when someone came to fix it, when you showered, the bathroom floods out. Bugs were in the room. The Pressure is TALLL in there. Very few people smile or are willing to assist. When you try to get help, they argue with you, then dismiss you and speak to someoneelse, leaving you furher infuriated. The Kids Club and the landscaping are amazing! It's really sad to see that as beautiful as the hotel is on the outside, the service and maintenance on the inside does not match!

  Jul 15, 2025
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  Beautiful Property (the kind title)

  I had the pleasure of staying at the Bahia Principe Grand in Jamaica (Runaway Bay) recently, and the short version of this review is that I won’t return. I will start with the positive. I was assigned (and paid extra for) a renovated room. And the room was good. There’s a spacious dressing area, a balcony that overlooks the pool and offers an ocean view, and this section (17) is conveniently located near the restaurants and various activities. The property itself is also good. It’s well-maintained, and despite overhearing some staff complaining about how cheap the owners are for not providing quality tools for them to do their jobs, they do a good job with the maintenance. But that’s where the positive part of this review ends. When I was younger, growing up in Jamaica, there were some people we used to call “pretty dunces,” meaning they looked good but they had no brains. This is equivalent to a pretty dunce because the property is lovely, but the service is much to be desired. I was there with a large group for a family function, but this review focuses only on my travel companion and me, and not on the rest of the group, who had their own complaints. As is normal at most hotels these days, our room wasn’t ready when we arrived (at about 13:30 local time). I was told the room would be ready at 15:00 (the check-in time), but we could go have lunch at one of the restaurants. It is an all-inclusive property. We walked over to the “Jerk Station,” and there was no food left. The staff suggested we go to the buffet by the pool (the long line should have been a clue that there was food there). We stood patiently in line, and when the people about three ahead of us got their food, the cook proclaimed, “Chicken done,” and just walked away. That’s it. There was no more chicken, no more pork, and no more fish (which some family members who had arrived earlier said they had gotten). You’d think that for an all-inclusive property, they’d know how many people are there and would gauge the food accordingly. But that might require some advance planning. My room was finally ready (at about 15:40), but again, I won’t complain *too much* about that because it seems to be the industry standard at this point. And would it have been difficult to have elevators that are not confusing (see photo) I will comment, however, about the service in general. While people respect the laid-back approach that is common across the island, being laid-back does not negate the need to be professional and courteous (like not saying “chicken done!”). Some simple things can be done to enhance the guest experience. At the buffet, once you are seated, there is no way to prevent other people from sitting where you were seated. So, unless you leave an intentional, visible object at the table, someone else could simply take your seat, and the staff is OK with that. This could easily be resolved with “occupied” and “available” reversible signs at the tables. My room was serviced by housekeeping, but no fresh linens were left in the room. When I asked the housekeeper (who was still on the floor), her response was “We didn’t get clean linens yet.” This is unacceptable. And maybe bring your own blanket, because if you ask the staff to bring one, you may not receive it until the next day. There are a few restaurants that require reservations, but be sure to book days in advance because it seems there is never any availability (even though when I finally got a reservation, there were empty tables for the entire time I was seated (about 2 hours). A lot of last-minute cancellations? They will charge you USD$20 if you don’t show up and haven’t canceled. So I wonder how much money they collected that evening? Finally, there’s the app. They say you can do a lot of things on the app. But I certainly hope others had better luck than I. The only thing I was able to do-or so I thought-was to check out on the app. Except when I was leaving and told the bellman (who stopped me) that I checked out on the app, he told me I had to go to the desk to get a “checkout verification.” Getting me the verification of checkout was the best thing they could have given me.

  Jul 15, 2025