Bahia Principe Grand Jamaica - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15579 reviews

• 

  The worst holiday

  If your thinking of going to this hotel, don't waste your money. We have only been back just over a week. We went to this hotel 5yrs ago and it was brilliant, hence why we booked again. It was awful, the staff were miserable (not all). The food was horrible and not hot. The Aircon kept leaking in the room, and there was water running down the wall. A maintenance man came 3times to it but it still dripped, so we kept the bin under it. At times there was no towels etc as they were having problems at the laundry. There was hardly any entertainment on at night. I could go on but it will take to long to write. I won't be going to Jamaica again.

  Jul 10, 2025
• 

  Excellent trip for the second time but…

  Second trip to this resort. I won’t go in too much details. Location is perfect destination for families. Food, restaurants are good. Only huge issue at this resort is that some ( not everyone) employees very openly discriminate if you are light skin ( regardless where you visiting from) . Best building for families hands down is building 18. Definitely be back.

  Jul 10, 2025
• 

  Basically one step above holiday inn

  Food was absolutely horrible. Servers in the main cafeteria buffet did not change out silverware after each customer. If the customers did not use the silverware, servers left the silverware on the table for the next customer to use. Extremely unsanitary. The ice cream was melted añd customers used the same spoon for all ice creams so the water looked the color of poop. Also a recipe for cross contamination. Using the same spoon for different foods, was a common thing in the buffet line. I hope no one had an allergic reaction. The Japanese restaurant had German cockroaches crawling across the floor and up the chairs. Spoke to the manager at the restaurant and the manger at the cafeteria about issues, no one seemed to care. Wish I had the ability to upload the video of the cockroach crawling inside of the restaurant. Absolutely disgusting and disappointed

  Jul 09, 2025
• 

  Bad experience

  My stay was awful from standing water in the shower to no towels available in the room or at the pool. Roaches in the roo..tv had 1 channel showing very fuzzy . The room and the entire hotel was very hot even the resturants the resturant constantly running out of the cold under cooked or over cooked food. I word Bahia principle was a tool mess. They need hire will chef's and treat their employees better so that the customer can have a better experience stay away from this place.

  Jul 08, 2025
• 

  Disappointing Trip - Trouble in Paradise - Not What We Paid For - Did Not Relax

  🌴 Bahia Principe Grand Jamaica – Detailed Guest Review 🐜 Pest Problem We encountered roaches in both the Japanese restaurant and in our room—truly unacceptable for a resort claiming upscale status. 🛏️ Room Disasters (Three Room Changes!) First Room Booked with two queen beds but were given two full beds + a roll‑away. This was not sufficient for what was considered 3 adults & a child. Second Room Shower fixture completely detached from the wall. No towels upon arrival. It took 24-48 hours to get towels. Soap dish fell off, sink sprayed water everywhere, shower drain unattached, toilet door missing, and an oversized tub‑shower hose wrapped around it multiple times. Phone not working, and AC malfunctioned making the room hot. One Guest Services representative kept her face buried in her phone while I spoke to her, looking up only occasionally—which was surprising, rude and dismissive. Third Room Again, no air conditioning. The repair person came near the end of the day, confirmed that there was an issue, said he was going up on the roof to repair and never came back. Nor did he solve our problem with the air condition. The toilet area smelled like stale urine. We saw roach in the bathroom. The phone dead, compounding frustration and isolation. So, we had to make multiple trips to the front desk and Guest Services regarding our room issues. 🚫 Maintenance & Amenities Failures Across all rooms: no towels, broken phones, failed air conditioners. Bathroom fixtures repeatedly detached or malfunctioned. Unsanitary environment: roaches, unpleasant odors. 👎 Management & Guest Services Management consistently “passed the buck”, never followed up. The Guest Services Manager literally ran away when approached. One staff member remained glued to her phone, only grudgingly acknowledging us—surprisingly rude behavior. Overall, their lack of accountability and failure to resolve issues was extreme. 🔧 Renovation Promises—But Too Late for Our Stay Staff repeatedly told us the resort would be “better after renovation next year.” However, we paid for our vacation in 2025, far too early for any promised improvements. Relying on future renovations doesn’t fix—or excuse—the current failures. ❌ Final Verdict Our stay was marred by pest infestations, structural breakdowns, broken amenities, and appalling guest service—including staff glued to phones mid-conversation. Paying for a stay while being told “it’ll get better next year” is unacceptable. Until after the 2026 renovation is completed—and only if there's clear, documented improvement—I cannot recommend Bahia Principe Grand Jamaica for anyone seeking a relaxing, reliable, and respectful vacation. 🔍 Quick Summary of Issues Category Specific Problems Pests Roaches in restaurant & rooms Wrong Room Setup 1st: wrong beds & roll-away; 2nd: repeated fixture failures; 3rd: smell, roach, AC failure Fixture Failures Showers detaching twice, sink spraying, loose drain, missing toilet door, unsafe hose Amenities Broken No towels, non-functional phone and AC in every room Rude Staff Staff barefoot in phone during conversation, manager fled when addressed Management Issues Passed the buck, no follow-up, no responsibility Renovation Excuse Promises of improvements “next year” don’t fix the current disastrous stay

  Jul 06, 2025