Bahia Principe Grand Jamaica - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15560 reviews

• 

  Very poor and unprofessional

  The front desk/ house keeping manager at grand bahia was very unprofessional and racist .She’s very embarrassing . Customer service was very poor. She stood infront of guest discussing the guest which was low down unprofessional. They also deprived us of having lunch after our stay of four days and three nights .

  Jul 01, 2025
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  Avoid booking/staying at Bahia until completion of pending refurbishment

  I would strongly recommend not booking/staying at this hotel as they have reduced staff and services in anticipation of a pending major refurbishment. 1. Some of the reception staff were curt and unhelpful 2. One of the rooms/suite only had 1no bed and when I request and addition bed it wasn’t supplied until day 3 of my stay. 3. The phones in the rooms were not working so in order to speak to the front desk we had to go to the front desk and join a queue. 4. No irons or Iron boards provided 5. The AC in one of the rooms was not working for the first day 6. Some of the lighting in both rooms were not working 7. Rooms were not cleaned and serviced unless we requested this directly with the cleaning staff (the staff at the front desk were not interested or helpful) Lack of staff and room services - I was advised by one of the maids that 50% of the staff were laid off and service were being reduced in anticpation of a pending refurbishment of the hotel 8. On the day of check out I went to the front desk and requested they send the bellman service to the room at 10am to collect our luggage. When the failed to arrive I went back to the front desk only to be told by another member of staff that they had no record of the request made earlier. Had to speak directly to the bell man service 9. Some of the facilities were closed (sauna/steam room)

  Jun 29, 2025
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  Relaxing, wonderful vacation and we will return!

  This was our first time to Jamaica. We had read the reviews, some good and some bad so weren't sure what to expect. From when we checked in until we checked out we really enjoyed our stay. Unless you can afford to have a perfect vacation, expect some minor issues. Nothing is perfect. It's how you deal with it. And we felt that the staff was usually ready to help when we needed it and were friendly as well. We were upgraded upon check in. And we were also thanked for checking in on line as it made it easier to get us done quickly. We did have to wait for our room and the only issue we really had was that day, trying to get lunch at The Round Island Food Market. For some reason it was packed and there were no plates available. Took about 20 minutes to get us plates. The food was good and the service was good. We went back a few times for breakfast and lunch and never had an issue. Our room was large with plenty of storage, clean, and a comfortable bed. No complaints except the shower head needed a cleaning but we used the hand held one instead and that worked fine. We always had our fridge restocked with water, beer and soda. Some times 3 beers! We had 4 a la cartes - The Knife was fantastic. Our welcome drink was delicious, the wine we had with our steaks was very good. And the fillet mignon was amazing. We also had great service. The Dolce Vita was also very good, so much food! And service again as great. The Don Pablo was excellent as well. Chateau Briand was very tasty. The last one was The Mikado. The only issue that night was they were short staffed, but again, not the fault of those who were there. We ordered the fish and it was vary good but so much food we couldn't finish the meal. The main buffet always had plenty of food choice for everyone and for the most part the service was great. I have read complaints about the staff and how some are miserable. We didn't experience that although some were more friendly than others. But that is the same at any place we have been to. For us the beaches in front of the resort weren't that impressive. But we walked around the bay about 400 meters and the beach there was very nice, water was nice (not deep) and there was plenty of seating and shade. Pus there was a bar! On our first day there, jerk chicken was made at the stand behind the chairs and it was delicious. Unfortunately, it was never done again during our stay. We only went to the pool a couple of times, it was generally hard to get a seat and we prefer being in the ocean. But again, no issues when we were there. It was a very relaxing vacation and we will definitely go back after renovations. We had no major complaints, nothing that would make us give this resort a 1* for sure. We met a lot of nice people. Even the gentlemen on the beach with their ganja were respectful and enjoyed a good laugh. They asked every day in case we changed our minds but not aggressively as some people have said. Go and enjoy the resort once it's been renovated. If you treat the staff with respect and are friendly, they will be the same. Use the VIP at the airport if you want extra special service. We were blown away by food and the service.

  Jun 28, 2025
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  • “Completely Unacceptable Stay – Do Not Recommend”

  We stayed at Bahia Principe Grand Jamaica from June 17–26, 2025, and this was easily one of the most disappointing resort experiences we’ve ever had. While the property itself might appear nice on the surface, nearly every aspect of our stay was riddled with issues ranging from neglect and unprofessionalism to outright false advertising. 🚫 Room Issues: • Upon check-in, our room (#18407) had no towels, the minibar was empty, and the refrigerator was turned off. After calling Guest Services, it took over an hour to receive what should’ve already been in place. The staff member who delivered them even entered the room without knocking. • The safe in our room never worked during our entire stay. Staff came twice to fix it—no resolution. • We experienced a ceiling leak that ran down the wall and onto the floor. Despite reporting it multiple times via phone and the app, it was not addressed for over 16 hours. 🔒 Access & Security Failures: • We were locked out of our room, along with 10 other guests, due to a key system failure. Again, no urgency or clear communication from staff. 🍽️ Food & Dining Disasters: • The main buffet was poorly managed: food often ran out and wasn’t replenished, and no drinks were offered unless we constantly asked. Waitstaff ignored empty water glasses and forgot utensils and napkins. • We attempted to get late-night snacks at Beach Restaurant Piscis, which is advertised as open from 11:00 PM to 6:00 AM. It was closed with no explanation. • During our formal dinner at Don Pablo on June 24, we watched a chef take a bottle of rum, pour it into a bowl, and walk it into the kitchen. • On June 22 around 8 PM at The Round Island food market, I witnessed several employees drinking red wine behind the counter—completely unprofessional and inappropriate. 💬 Poor Service and Rude Staff: • Many of the employees were rude, unhelpful, and clearly untrained in basic customer service. Requests were ignored, and we often felt like we were inconveniencing them by asking for anything. • The teens club, one of the reasons we booked this resort, was closed during posted operating hours with no explanation or notice. • At the Xaymaca show, we were wrongly told we had no reservation—even after providing our room number. The attendant walked away, and we held up the line until another staff member intervened. We were only allowed in after showing proof in the app. 📱 Poor Communication & Lack of Accountability: • Most problems required multiple reports and follow-ups to even be acknowledged. • The resort’s app is unreliable and many staff seemed uninterested in resolving anything we reported through it. ⸻ We came here for a relaxing family vacation, and instead, we spent our days chasing down basic services and dealing with constant frustration. Bahia Principe advertises itself as a premium all-inclusive resort. In reality, it’s disorganized, unprofessional, and nowhere near worth the money. I do not recommend this resort to anyone looking for quality, safety, or customer care. I hope management takes this review seriously, because no guest should have to go through what we did.

  Jun 26, 2025
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  Unforgettable

  5 stars, from the Food, to the Beach, and even the staff, from the front desk to the last smile, 1 of the best trips I have had in a while. Thank you

  Jun 26, 2025