Bahia Principe Grand Jamaica - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

15717 reviews

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  Great Family Resort!

  "Great Family Resort" We stayed at Bahia Principe Grand Jamaica from October 8-15th traveling with Air Canada. We had a great experience overall. The resort is beautiful, well-maintained, and has a lot to offer, especially for families. There are two sides to the resort — the Luxury side, which is adults-only, and the Grand side, which is more family-friendly. We stayed on the Grand side with our kids and really enjoyed it. The grounds are large and very well-kept, so I'm glad we requested rooms closer to the pool and buffet, which made things much easier. The staff and service were outstanding. Every worker we interacted with was kind, helpful, and genuinely welcoming — they really made our stay even more enjoyable. The food was a standout — by far the best meals we’ve had in any Island we went too. Everything was full of flavor (not spicy tho) and there are plenty of options with buffets and à la carte restaurants. Daily daytime and evening entertainment added a nice touch to our stay. The beach is on the smaller side and gets deep quickly, so we didn’t spend as much time there, but our kids absolutely loved the pool — that’s where they spent most of their time! There’s a small shopping village attached to the resort, which is perfect for grabbing souvenirs, toiletries, or snacks. We found some delicious beef patties there! Just a tip: the stores in the lobby are more expensive than the ones in the village, so it’s worth walking over. The rooms themselves could use some TLC, but we found out the resort will be closing for a full year starting this December for major renovations. It was recently purchased by Hyatt, and with that, many of the Spanish staff will be heading back to Spain. Overall, it’s a great resort for families, with excellent food, amazing service, good vibes, and well-maintained surroundings. We’re looking forward to seeing how it transforms after the renovation!

  Oct 14, 2025
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  Staff was superb. I love Guest service,Front desk, Lost an found, waiters and hostess.

  I went to grand bahia jamaica for my spouse birthday along with friends. We had a great time. Front desk was great, guest service excellent, waiter, hostess at resturant was awwwwwsome, bartender Big thumbs up, food was ok. Room wasn't all that we had maintainance issues: Toilet, Ac and Bath tub. Staff was great. I would recommend because I'm sure not all the rooms had that issues, we call for maintainance an they came and fix the toilet and Ac.

  Oct 14, 2025
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  Sucky anniversary

  The place did not fulfill my anniversary request of champagne, sign on door or chocolates. I asked before I arrived and when I arrived and also the day of the actual date. A bottle of champagne arrived 10 pm. Boy was that special. They also charged me twice even though my booking was paid before I arrived.

  Oct 13, 2025
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  Bahia Principe needs to step up! Please give attention to details! Service was poor!

  Poor service and lack of attention to details. Please train staff to be more friendly and courteous. This is supposedly a 5* resort but fell short of that.

  Oct 13, 2025
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  Disappointing compared to other Resorts

  Overall OK, mediocre in comparison to other resorts. If you really value a nice atmosphere & good service, I recommend spending your money somewhere else. Facilitates: Needs updating, sloppy work on the renovated rooms, they were average (no lotion, bath robes, or microwave, have to continuously ask for them to restock the water) Food: poor quality on the buffets, some tasted stale, refrigerated & reheated, sat too long/dried out. A la Carte meals were good with the exception of the powered clam chowder at the Knife. Staff/Service: friendliness/helpfulness was hit or miss, although a few were friendly, in general the staff was not attentive or helpful, didn't appear to like or take pride in their job. Generally waited 1 hour + to receive concierge services. They do not have room service for food. We were not greeted when we dined at Pisces beach restaurant (more than once). A couple of the staff were really friendly when pushing us to attend a 1 hour sales pitch, when we declined the individuals were no longer friendly. Beach: mediocre, it is not a long/continuous beach, this resort has small, SHALLOW coves & with the exception of 1 area the "beaches" coves were not being used so you will have your pick of lounge chairs. Drinks: all inclusive drinks served in small, 5 or 6 oz? plastic cups (kiddy style) If you haven't stayed at any other resorts you might find it Ok. Otherwise, I would plan a few excursions off the resort.

  Oct 12, 2025