Azul Beach Resort Negril by Karisma Gourmet All Inclusive

My sister and I just returned from staying at the Azul Resort in Negril. I was impressed with the reviews and therefore it was a no brainer for us to book this resort to celebrate our birthday. I almost never post a review but when I feel strongly I think I owe it to future guests to share my experience. I sincerely hope people take the time to read this review before booking their stay. I will say that everything is in very close proximity so being able to walk from your room to the beach, pool and restaurants is very easy which I think is a big plus. Also, I think the resort went out of their way to put on nice evening events for their guests (dinner on the beach, gala night, and movie night). Those are all really nice touches. However, after that I don’t have other positive experiences to share. For starters, my sister and I stayed for 4 nights - on night 2 the cleaning staff didn’t leave washrags, night 3 no clean towels and night 4 no new roll of toilet paper. This is pretty basic so it was disappointing that we had to follow-up on simple things like this. I didn’t find the staff particularly/genuinely friendly. The rooms look really dated and could use a fresh coat of paint and decorations. Also, a HUGE drawback is that there is rarely someone on the beach to take drink orders. We came to relax. I don’t feel that I should have to fetch my own drinks especially when I am paying for this benefit. The food was pretty good but nothing to write home about. Finally, for the last 6 years, my sister and I have traveled to resorts for our birthdays. With the exception of Azul, every resort has gone out of their way to make us feel special on our day - decorating our room, or a cake wishing us a happy birthday or singing for us and decorating our table for dinner. Azul put two really small pastries on a plate, chocolate drizzle that said happy birthday and a bottle of champagne. It looked cheap. I say all of this too say really think twice before staying at Azul Negril. My advice for Azul is to focus on being brilliant at the basics and creating an unforgettable experience for your guests.

Beautiful place, wonderful location at the best beach in Jamaica. Restaurants were very good. Staff full of amazing people, made us feel home. Our room was extremely clean, bed very comfortable, balcony with view to ocean and pool, caught several amazing sunsets. I was amazed of how clean this place is, you will see people cleaning all the time, even the pool bathrooms were impecable. Recommend this place.

-when we booked the trip through cheapcaribbean.com within 24 hours our flights where changed to flights we specifically did not pick.. I immediately reached out to cc.com, still waiting to hear back. After a rocky start once we arranged our return travel to their schedule it was great. The staff is awesome, the amenities are Legit. There was a lot of confusion with beach butlers, when we booked it we selected a package with a butler. There are multiple areas, and almost all include beach waiters, we never got a butler so don’t make your choice on that. But the bars are so close it really doesn’t matter. Whenever we had an issue, the staff was very helpful. We booked our return shuttle back to the airport through the package. That was a bit of a hassle, we had to seek out the reps to figure out when we were being picked up. Overall the resort itself was amazing, the booking agency is where I had most my problems.

We were going to Nassau Bahamas for our 25th Anniversary when the Hurricane was due to hit. So we had to change our plans and rerouted to Jamaica. I chose Azul even though I had never heard of it but the reviews were pretty good and it was described as a boutique hotel. Because I am dealing with some physical limitations, a boutique hotel is what I needed because when I think of boutique hotel I think small. Well this resort was far from small. It was pretty big and gorgeous. Cheap Caribbean should probably change that description.The rooms were nice, the food was good, the views were gorgeous as was the beach. The staff was so nice, we had a couples massage that was heavenly. The only con were the drinks-they were good but liquor was nil-drank three drinks in a row with no buzz, lol. Otherwise it was the perfect way to celebrate 25 years of marriage and I cannot wait to go back