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Now Onyx Punta Cana

Dominican Republic - Punta Cana

Our Rating

Hotel with Air Best Rate Guaranteed
Info Customer Reviews Questions & Answers
Customer Rating
Value
 
4.0
Service
 
4.2
Beaches & Pools
 
4.4
Dining Options
 
3.8
Room Comfort
 
4.0
4 out of 5
"Had the best time at now onyx! This was our 4th time to punta cana and best resort ever! The staff went above and beyond to celebrate my birthday (30th) and our room private preferred swim our room wit..." – Laice52487
85 out of 121 (70%) customers would recommend this product to a friend.
Sunrise Julia thank you Nightlife by the pool Our view from room 5359! Poolside fun with Eteam! View from a kyak looking at the beach Preferred swimup Room 6121 Ahhh paradise! Beach Good morning! Swimup area View from the Main Pool
All Customer Reviews
1-4 of 105 reviews. Sort by
February 24, 2020
Great Deal, but......

We ended up at Now Onyx through Cheap Caribbean's Deal of Fortune and the resort was great! PROs: Food at the buffet was great, the restaurants we visited had very little wait time, and the food was delicious (Spice, Mercure, Coquette-next door, Tamarindo). The only heads-up I would give anyone is that if you are wanting to eat at Spice at the teppanyaki tables, be prepared for a rather long meal and don't expect you will get to choose what you'd like to order. You get what you get (chicken, steak, shrimp), and it's all very well done. We did go there again to eat at the regular tables and order off of the menu and it was fantastic! If you wanted to go to the resort next door for dinner, simply head to the lobby and ask for a golf cart and they take you right over (same to come back). The ride is only 4-5 minutes). A Preferred upgrade is the way to go as you can go to different bars (with top shelf alcohol, better drinks overall, appetizers around the clock and your own butler). While I didn't see any difference in our supposedly upgraded 'amenities', 'pillow menu' or 'mini bar', we were finally able to get someone to realize that we did not like Milky Way candy bars and did not want their 'orange drink' or light beer in the fridge. See the 'cons' below for butler comments. Room service was quite good 24 hours a day and there was a lot on the menu to choose from. You could order as much as you wanted and it was hot and fresh when it came. I think we ordered 4 times and each time they said it would be here within 45 minutes. The longest we waited was 30 minutes and that was only once. The other times it was within 15-20 minutes....and it was served with a smile. The pools were immaculately clean, but a little chilly. Of course, that's no one's fault, but I suggest jumping in at the beach first and then going to the pools. It makes the water seem not quite so chilly. It was nice to have a bartender come around and bring drinks without having to actually walk to the bar. We did find, though, that the drinks were stronger if you went to the bar and got them yourself, especially the Preferred lounge bar. The grounds were well-maintained and quite lovely all lit up at night. If you look at the resort map it appears quite large, but you can easily get anywhere in 5-6 minutes. We had a ground floor room (6121) with a pool right off of our terrace facing the wedding gazebo. It was nice to have 2 chairs and a table under the roof, and then our own 2 lounge chairs on a marble terrace out in the sun right in front of the pool. Unfortunately, we had a lovely palm tree just to the right of our terrace, so it blocked the sun when the sun was facing our terrace so we really couldn't lay there to get any rays. The room was really nice and had no odor at all. Everything was in working order. It took a couple of days to get used to all of the light switches all over the place! CONs: I don't know who's fault it was, but when we got there to check in we were told that CC had cancelled our reservation 2 days prior! Unfortunately, this was on a Saturday and reservations for the Now brand was closed until Monday. I called CC and a rep said that they didn't show that they cancelled it and would resend the paperwork immediately. In the meantime, Now Onyx allowed us to check in, but we had to give them a credit card to 'hold' 2 days of lodging until it could be sorted out on Monday. Everything was sorted out, but it was a very tense start to our time at the resort. I had heard so many wonderful things about certain butlers (and we did have one of the ones with high praise) at the resort and how well they take care of you, from stocking your room with extra special treats, decorating your room for your 10th wedding anniversary, escorting you to certain restaurants so that you didn't have to wait and answering questions through 'Whatsapp' or 'Messenger'. We were not in a Preferred building, but we were told we had Preferred privileges. As it turns out, we could go where the Preferred guests go, but that was the end of our privileges. The Preferred room should have had the upgraded amenities, mini bar and pillow menu, but even though we asked at the front desk and both of the Preferred lounges desk, we never saw this even though we were told they would take care of it right away and not to worry about it. For the first 2 days our butler was MIA and didn't respond to messages. He showed us to our room, asked us which restaurant we wanted to eat at that night and what time, and said he'd come and take us so we didn't have to wait. He never showed up, so we found our way there by ourselves. We never got our 10th anniversary room decorated, even though we told the front desk, our butler, our second butler after the first one's 10 day working stretch was over, the room attendant who stocked the room and both of the Preferred lounges. We felt they gave us the Preferred club just to keep us quiet, but stuck us in the non-Preferred area and so we were pretty much forgotten about. The most difficulty we had was the language barrier. We have visited many of the Caribbean islands and this was our 3rd trip to Punta Cana. Of all the places we've been, Now Onyx had the worst language barrier between guests and staff. Oddly enough, the worst barrier was between us and the customer service desk or when we'd call for housekeeping. I would have thought that people answering the phones or really dealing directly with guests would have the best hold on the English language. We went on several excursions and didn't have any language issues with those drivers or any of the tour operators. All in all, it was a great vacation.

Room 6121 View from the Main Pool
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Overall Rating: 5
Value
 
5.0
Service
 
3.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Toledo, OH
Age: 45-54
Travel: 1-2 trips/year

February 23, 2020
Wonderful time

We had a wonderful experience at Now Onyx. The beaches and pools were clean and inviting. The service in room, on the grounds and in the restaurants were excellent. The excursions were fun and exciting. .


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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: Lancaster. PA
Age: 55-64

February 9, 2020
Beached and loving it

Loved the views, the cleanliness of the resort, pools and the beach area. Room was as pictured! Excellent facilities. Definitely key worth upgrade to Preferred. We enjoyed the staff's friendliness- especially Nelson (butler) and Nelis at the preferred pool. They are wonderful and we will remember them fondly when looking back on our vacation....maybe we will see them again!!

Beached and loving it Beached and loving it
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Overall Rating: 5
Value
 
5.0
Service
 
5.0
Beaches & Pools
 
5.0
Dining Options
 
5.0
Room Comfort
 
5.0
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From: St. Joseph, Michigan
Age: 45-54
Travel: 1-2 trips/year

January 3, 2020
Worst Customer service

I visited the resort with my family. We had reserved two rooms. Before we arrive by 3 month we requested two connected room and one of the room to have extra or sofa bed. When we checked in I was told the two rooms are connected and one of the room has the extra bed as requested.when we get to the rooms with their staff help we found that the room has no extra bed. We called the reception who said he will send extra bed. Four hours later no one came with extra bed. I went to the reception and complained and was told they will send bed now. One hour later no bed went back to the reception and this time he said “ we don’t have extra bed and if you want to complain go to the concierge “ he was very rude . I went to concierge who said “we don’t have extra bed’ When I asked I waited for 5 hours why he lied from the beginning. When I demand to speak to manger they offer bed. In terms of food: it is not fresh they reheat the left over from the previous day. They reheat the Christmas dinner left over food to serve on Christmas Day lunch and dinner to the point that the food gets burned from the grill. Two of my family members get stomach upset. There were a lot of flies on the food Services: they run out of towels fast by the pool and it takes hours to request one. It takes hours to get a response from housekeeper


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Overall Rating: 1
Value
 
2.0
Service
 
1.0
Beaches & Pools
 
3.0
Dining Options
 
1.0
Room Comfort
 
2.0
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From: California
Age: 45-54

Room Information

822 rooms decorated in modern, stylish furnishings with furnished balcony or terrace with Jacuzzi, A/C, full bathroom with shower, hair dryer, bathrobes and slippers, Gilchrist & Soames bath amenities, telephone, alarm clock, daily refreshed mini-bar, LED cable TV, coffee/tea maker, in-room safe, iron/ironing board, work desk and 24-hour room service.

Room Details

Junior Suite Garden View
Hotel/Studio Unit Details

Junior Suite Partial Ocean View
Hotel/Studio Unit Details

Junior Suite Swim Up
Hotel/Studio Unit Details

Preferred Club Junior Suite Pool View
Hotel/Studio Unit Details

Preferred Club Junior Suite Partial Ocean View
Hotel/Studio Unit Details

Preferred Club Junior Suite Ocean View (Adults Only)
Hotel/Studio Unit Details

Preferred Club Junior Suite Swim Up
Hotel/Studio Unit Details

Preferred Club Junior Suite Private Pool (Adults Only)
Hotel/Studio Unit Details

Preferred Club Master Suite Ocean Front (Adults Only)
Hotel/Studio Unit Details

What's to Love

As of June 2018 you can bring your furry friend along!

The palm-studded beach and swoon-worthy views of the turquoise ocean.

The lush tropical landscape of the Uvero Alto region of Punta Cana that surrounds the resort.

The sparkling pool with wait service who will treat your family like the rock stars they are.

The spa where you can cast your cares to the ocean breeze and melt into the sand.

The Explorer's Club for your little ones where they'll have oodles of fun (and be supervised, of course).

The Core Zone Teens Club where they can channel their adolescent angst.

 

What We'd Change

The ride from the airport might seem lengthy at 45 minutes, but when you step through the resort's entrance and see the stunning beach view, you'll be blown away.

 

Why You Should Go

The resort is just 45 minutes from the airport, so you'll be sipping on your welcome cocktail in no time.

The world-class, designer championship golf courses are a short hop away. Fore!

The concierge is at your beck and call. No whim is too outlandish so ask!

You're near Bavaro Beach, where there are rockin' casinos, chic boutiques and epic bars.

The lively, nightly entertainment will blow your mind. Be prepared to smile a lot.

You can descend into the blue with scuba diving, snorkeling and deep-sea fishing.

Windsurfing and sailing are available for adventurous sea lovers.

Available Amenities

  • Bar/Lounge
  • Beach
  • Children's Activities
  • Kayaks
  • Laundry Services ($)
  • Nightly Entertainment
  • Snorkeling
  • Scuba Diving ($)
  • Windsurfing
  • Sailing
  • 24 Hour Front Desk
  • Dance Classes
  • Spanish Lessons
  • Shopping
  • 10 Restaurants
  • Spa ($)
  • Wedding Services ($)
  • 24 Hour Room Service
  • Beach Volleyball
  • Restaurants
  • Wireless Internet
  • Watersports Center ($)
  • Tennis Courts
  • Beach Towels
  • Tour and Island Information
  • Babysitting Services ($)
  • Pool/Beach Bar


Nearby Excursions & Attractions

  • Beach
  • Eco-Adventure Tour(s)
  • Golf Course(s)
  • Historical Site(s)
  • Snorkeling
  • Watersports Rentals

Map of Local Area

The Dominican Republic continues to grow as a major tourist destination due to its beautiful beaches, rich culture, and abundance of available activities.

Now Onyx Punta Cana

Playa Uvero Alto Pronvincia la Altagracia

809-551-0000

Hotel Description

Now Onyx Punta Cana

Imagine this little vision: from your comfy lounger by the fab shimmering pool, aquamarine water that expands as far as you can see and the horizon just blends into this paradise. You're getting your tan on and your kids are being endlessly entertained in the Explorer's Club. Your massage is this afternoon, but until then, you'll just sip on your mojito and contemplate the endless blue sky. This is how we vacation in the Dominican Republic.

We are proud to support the Punta Cana Promise as part of our ongoing commitment to ensure that True Beach Lovers are safe while traveling to one of the top beach destinations in the Dominican Republic. The Punta Cana Promise reaffirms our commitment to a set of security standards in one of the safest spots in the Caribbean.

Unlimited-Luxury® means complete and utter relaxation - it's all taken care of for you. You get to Live in the Now™ with inclusive, ahh-some perks like:

  • Unlimited meals, snacks, water, sodas and juices - bring your thirst.
  • Unlimited domestic and imported alcoholic beverages, including house wine. It's a party.
  • 24-hour room-service food and drink - should you have a hankering for something at 2:14 a.m., you can get it.
  • In-room mini bar with beer, bottled water, soft drinks (restocked daily).
  • Rooms with a private balcony or terrace and a hydro-tub.
  • All kinds of activities.
  • Explorer's Club for kids and Core Zone Teen Club.
  • Theme nights and lively outdoor entertainment.
  • Adults at Now Onyx Punta Cana have full access to Breathless Punta Cana next door including to Casino, After Dark Nightclub and relax Spa by Pevonia® (excluding Xhale Club).
  • Sip, Savor & See Dining - dine at Dreams Palm Beach Punta Cana, Dreams La Romana Resort & Spa, Dreams Punta Cana Resort & Spa, Now Larimar Punta Cana, Now Garden Punta Cana. Sunscape Bavaro Beach Punta Cana and Sunscape Dominican Beach Punta Cana
  • Taxes and gratuities - who needs to worry with this on vacay?

Get MORE perks from your getaway to Now Onyx. Now through 2020, guests will get these additional perks exclusive to CheapCaribbean customers:

  • Complimentary in-room snacks
  • 25% spa discount
  • An in-room breakfast

Guests staying in upgraded room categories will receive the above perks, plus your choice of two luxury inclusions:

  • 1-day Bali bed rental
  • A beach bag gift
  • A professional photo
  • 50% off a romantic dinner

Please note, not all reservations qualify for the above VIP inclusions & added values. Read all conditions here to see if you're eligible.



DINING

An epicurean smash with eight places to feast including Teppanyaki tables, Mexican and of course, an array of favorites from home like burgers (open late night, too), Mexican and an ice cream parlor to top off your night. Bonus: At one stellar restaurant, you can dine 24-hours a day. Check with the front desk to see where you can nosh day and night.

Barefoot
Type: Grill
Hours: Daily, 12:30pm-5pm
Description: Delicious burgers and hot dogs served beachside.

Bluewater Grill
Type: Steakhouse
Hours: Daily, 6pm-10:30pm
Description: North American steak house serving up quality, made-to-order steaks.
Dress code: Casual elegance.

Carnival
Type: International
Hours: Breakfast- daily, 7am-11am; Lunch- daily, 12:30pm-3pm; Dinner - daily, 6:30pm-10:30pm
Description: Main buffet restaurant featuring a variety of local and international cuisines.
Dress code: Casual elegance.

Coco Cafe
Type: Coffees and Pastries
Hours: Daily, 7am-10pm
Description: Enjoy delectable premium brand coffee drinks.

Ice Cream Parlor
Type: Ice cream
Hours: Daily, 11am-6:30pm
Description: An array of frozen treats for the whole fmaily.

Burger Place
Type: Burgers
Hours: Daily, 10:30pm-2am
Description: Burgers served up for those late night snacks.

Spice
Type: Asian
Hours: Daily, 6pm-10:30pm
Description: Asian cuisine featuring Teppanyaki tables (restricted to guests 12+) and Chinese wok specialties.
Dress code: Casual elegance.

Tamarindo
Type: Mexican
Hours: Daily, 6pm-10:30pm
Description: Featuring a variety of a la carte Mexican dishes for you to enjoy.
Dress code: Casual elegance.

Cin Cin
Type: Mediterranean
Hours: Open daily
Description: Indulge in a variety of Mediterranean cuisine.
Dress code: Casual elegance.

Mercure
Type: French
Hours: Daily, 6pm-10:30pm
Description: Enjoy gourmet a la carte French cuisine in an elegant atmosphere.
Dress code: Casual elegance.



BARS/NIGHTLIFE

Only top-shelf, premium spirits are served. You've got a special request - not a problem. The friendly bartenders are happy to serve you (and as much as you want.)

Moments
Daily, 10am-midnight.

Scores
Daily, 5pm-midnight.



BEACHES AND POOLS

The palm-studded beaches in Punta Cana will "wow" you. Truly some of the prettiest in the world. Plus, the smooth ocean waves are easy to snorkel, swim and splash around in. And at this stunner of a resort, you'll have plenty of swimming pools for easy lounging. You can try a different spot everyday, if you want. Plus, there's four water slides for the whole fam to join in on the fun.

SPORTS/ACTIVITIES

Water

  • Water sports center
  • Beach volleyball
  • Water aerobics
  • Snorkeling
  • Introductory scuba diving lesson in the pool
  • Sailing
  • Windsurfing
  • Kayaking

Available for an additional charge:

  • Fishing
  • Scuba

Land

  • Fitness center
  • Two tennis courts
  • Paddle court
  • Three pool tables
  • Dance classes


INTERNET

Complimentary Wi-Fi is available.

SPA SERVICES

Check out the Breathless Spa by Pevonia and pamper yourself with a variety of treatments that will leave you feeling relaxed and recharged for an additional charge.

CHILD CARE

The Explorer's Club for kids is fully staffed and supervised, for 3-12-year olds. All Explorer's Club personnel are American Red Cross certified. Hours are 9am-10pm. Activities include:
  • Arts and crafts
  • Games (indoor-game room with video games)
  • Rock-climbing wall
  • Playground area
  • Big-screen movies under the stars
  • Ocean trampoline
  • Weekly camp-out adventures

Babysitting services are available separate from the Explorer's Club for an additional charge. All outdoor activities are subject to weather conditions.

The Core Zone is for teens ages 13-17, and is open from 9am-midnight.



SMALL DOGS WELCOME

For a $65 fee at all Now Brand resorts, you can now bring your furry friend who is under 22lbs (10kg.) along for your beach vacation!

Included in the fee: dog bed, food and water bowls, dog toys, waste bags, dog towel and a "dog-in-room" door hanger to let those around you know your furry friend is in tow!

Additional dog amenities available for a fee.

Additional restrictions apply.



ADDITIONAL INFORMATION

Location
Now Onyx Punta Cana is located about 45 minutes from Punta Cana International Airport.

Check In/Check Out
Check-in: 3pm. Check-out: noon.
A valid credit card may be required upon check-in for possible incidentals not included in your hotel reservation.

Minimum Stay
A 4-night minimum stay is required every year for arrivals Dec 26-31.

Spring Break Policy
Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type and the Wholesaler hereby acknowledges this policy.


Holy Week
In observance of Holy Week, some resorts in the Dominican Republic, Mexico, and Costa Rica may put limits on the use of motorized water sports, and loud music.



All hours, fees, amenities, information and services are subject to change without notice.
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