Bahia Principe Luxury Esmeralda - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9444 reviews

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  Stellar customer service 🌟🌟🌟🌟🌟

  Excellent customer service and fantastic food at the buffet. Everyone went above and beyond, and I would recommend this hotel. I give it 10/10.

  Jul 07, 2025
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  Bahia Principe Emeralda Puna Cana Disaster

  We were very excited to go to this all inclusive hotel to attend a wedding of dear friends. The concept is excellent but living up to the concept is difficult. The hotel is aged and a lot of time was expended on filing complaints. Our bathroom had a jacuzzi tub that did not function. We did not have soap in the shower the first night. The food was mediocre at best. The pillows smelled of sweat. The shower flooded and overflowed. Our friend’s TV did not work. The list goes on. They did offer to move us which we could not accept as we were on a schedule and time was of an essence. The nonmanagement staff was accommodating and friendly. This was their only forte. I would not recommend this facility unless you want to throw your money away.

  Jul 06, 2025
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  Beautiful Place, But Too Many Issues

  Disappointed with our stay. Pool rules weren’t enforced - guests reserved chairs early, and a fight even broke out. Loud music and drunken behavior at the swim-up pools made it hard for our daughter to rest, and staff did nothing. The app map was outdated, almost causing us to miss a reservation. Pool towels were unavailable in the afternoons, and our pool was overcrowded with guests from other resorts. Service from some waitstaff was poor - they only started treating us well after we gave a generous tip. The beach was covered in sargassum for most of our stay and was only cleaned the day before we left, likely in preparation for the 4th of July weekend. As loyalty program members, we expected better. Unfortunately, this didn’t feel like a relaxing or well-managed experience.

  Jul 05, 2025
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  Beaching around is quite worth staying at Esmeralda

  I love the swim up. I love the beach... but too bad the seaweed condition just killed the fun of swimming, so I never even got closer to the see water... over all, I enjoyed being with my honeybabe under the cabana sipping drinks from the beach bar served by very nice and polite hotel lady staffs most of the days of our stay.

  Jul 05, 2025
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  Great hotel but terrible beach

  Pros- Any issues are resolved as quickly as possible. Fantastic quality rooms Fantastic pools Great weather Great selection of restaurants Unlimited supply of drinks to your lounger SHOUT OUT TO ALEX FOR THIS!!! FANTASTIC SERVICE FROM HIM!!! Try a smash burger - best part of the stay food wise. Cons- unusable beach due to 6ft piles of sargassum - cannot get through sargassum to access sea - but would not want to go in it anyway due to sheer amounts flooding in and the smell!!! Could smell it from poolside. Can only describe as rotten eggs. No room in any of the complex has a sea view Was offered lower floor with swim up pool for $350 extra per room, and when not taken got 2 rooms with no view. ( it was this or rooms would be a distance apart) Glad we got rooms next door to each other though. Extortionate prices for items - $20 for $1 ball for pool, $45 for sun cream - (supply and demand). Very noisy hallways both day and night as has very loud echo. There are signs requesting patrons to be quiet but people are on holiday 😂. Food - varied but not very tasty, however can order set menu room service worst case . Free water sports - wanted to kayak but couldn’t due to the sargassum. No water sports at all due to this. Did not go in the sea at all our entire stay. OVERALL- Fab hotel and although we did have issues with accessing our rooms at beginning and a fridge that did not work, these issues were resolved relatively quickly. We went at end of June and wanted the kids to experience the beautiful warm carribean sea but was presented with smelly brown water that no man in their right mind would venture into. Do your research on sargassum - wish we did Expect to tip for everything. Although AI, you will receive better service if you tip, restaurants, pool bar, even the people that fill your fridge. They do not ask for much but if tipped they will ensure your fridge is well stocked and your glass is never empty. Worth taking your own stanley style cup as will fill these with cocktails rather than small standard cups that they supply .

  Jul 05, 2025