Riu Palace Aruba - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9297 reviews

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  Very nice resort, despite current construction work.

  We really enjoyed our stay here. The outside and pool areas are gorgeous, and the beach is really nice. Staff were super nice, professional, and service was really good. Food was really great with robust offerings in the main dining for all meals. We tried one of the specialty restaurants one night and we were more impressed with the main dining. Some dings - rooms are a bit dated (we stayed in Jr. Suite Sea View Frontal in main tower) with worn out fixtures in bathrooms and overall room having bleak furnishings and decor, hallways are very institutional and not climate controlled, not enough elevators. Biggest negative is the fact that the hotel is under renovations with jackhammering and loud bangs all day long in one of the side towers. No one said a word to us when we booked and there is no notice on their website This will be going on for a few months in all of the towers (according to staffer that we asked) - they should disclose this as it really disrupted the pool and beach experience. All that said, I would do it again - especially after the refresh of the rooms.

  May 08, 2025
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  First and Not Last Time staying at RUI Hotel in Aruba

  This hotel just takes your breath away as how beautiful it is and how well maintained it is! Not only the building but all of the employees! The room we where giving was not the best, when we opened the curtains to our disappointment all we could see was a new hotel next door being built. No ocean to be seen. My wife and I came for the pool, food, shows and atmosphere not the room, so we decided to stay. Unfortunately during the night the room became very warm and very uncomfortable for my wife and I to sleep. Next morning I mention at front desk that the room was very warm and they said they would send maintenance to check it out. Unfortunately again the room could not get any cooler than what it was and again my wife and I spent a very uncomfortable night. Next morning again at front desk I mention that I was very dissatisfied with the room temperature that was not fixed. I asked for manager who happened to be running late that morning and was of course unavailable. Raylan the person at front desk I was speaking to could see my displeasure with the circumstance and said unfortunately no rooms were available at that time but that he could possibly get us another room but not till after three PM. Raylin was able to get us another room that was totally the best thing that could have happened to us, top floor, corner excellent view we were happy. Thank you Raylin for getting us this exceptional room. Also want to send out a shout out at the the buffet supervisor Eliana and to our server at the steakhouse and the buffet Tatiana who just gave us exceptional service like if we were family and the omelet cook that can cook up the best omelet ever! She also made me her own remedy for curing a hangover almost immediately. "This truly was a week in paradise!" My wife and I have stayed at many hotels and resorts in the past but this hotel in this beautiful country of Aruba stand alone as the ""best we have ever experienced especially the staff all around.

  May 06, 2025
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  Excellent! !

  Everything was perfect since arrival till departure. The buffet was outstanding. It was a privilege getting attended by Mr. Henry Gomez and the buffet staff that couldn’t be more friendly and polite. The quality of the food offered was absolutely remarcable versus other similar places visited in the past. Definitively we plan to return next year with the entire family. Thanks again to Gomez, Genoveve, Vava, Enmanuel and all the waitresses who took care of us in this visit. See you again …!

  May 05, 2025
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  RIU review

  It was a extraotdinary great vacation for our 50th wedding anniversary.The staff was very helpful and buffet was great with a great server we had his name was Victor.

  May 05, 2025
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  Family vacation

  Not too pleasant when first checked in. The room assigned was somewhat being worked on and we could not get in. I had to go back to the front desk to informed them of the issue. Once I address my concerns, another room was assigned to me. At fist I was very disappointed, but once another room was assigned, everything went well for me and my family.

  May 03, 2025