Royalton Antigua

Love the island of Antigua and the natives. Unfortunately, the Royalton May have rushed on it’s opening. Aesthetically beautiful, great customer service but unprepared for its guests. Well at least we’ll traveled guests. They ran out of everything. Bouncing from restaurant to restaurant trying to get satisfaction. One day this one was out of ginger ale then room service was out of it. But the sports bar had it. Then told one day that you can eat til 11 am then that wasn’t correct. I mean it was like no department communicated. We were bounced around daily. The spa lockers had no locks? Room service no OJ for breakfast? It was just one inconvenience after another. Mediocre entertainment. We met the GM upon arrival and asked him bcuz that’s a big thing for my husband and I. He told us he chose to use more local talent than the big reviews shows. However we think they should merge the 2. Ppl pay good money for vacation to be WOWED! TOO MANY for an all inclusive resort. I understand things happen. However, we paid full price and after spending $4,000 we definitely should not have been slighted in any way. It has alll the potential to be a great place but I’d suggest they do more behind the scenes work FIRST! I jokingly said they should be grateful for the beach bcuz it SAVED them! We’re normally Secrets vacationers but they don’t have one in Antigua so we stepped out on faith. Yea, won’t do that again. Secrets NEVER disappoints.

I was very upset with my stay at the Royalton, If I wasn't for the great location and beautiful beach and pool it would of been a terrible vacation. it is a new hotel, and one of the reasons I booked it. Also, being that Royalton has such a great following I wanted to try. Well I guess I should of tried another location and not this one. PROS- Beautiful beach and nice pool area most of the staff is very nice. Close to the airport. CONS- - the room had no AC temp was on 64.4 and the lowest it could go and still hot in the room, they said nothing was wrong with it. - the balcony railing was loose and a nail sticking out, matintence never fixed it so we never felt safe using the balcony. - room fridge - did not keep anything cold- they also said nothing was wrong. - waited 2 hours at one of the restaurants to eat and ended up walking out to the buffet before they closed and we couldn't eat since the wait was too long. - many restaurants- when you order something many items are out.

Overall, this was a great vacation. It is true that the resort is working thru a few kinks. There was a slow meal and drink here and there. Not sure the Diamond Club is worth the extra. However, the people at the Royalton are amazing! They treat you like royalty. The beach is spectacular. Food was excellent, but could use more options. Hopefully, the price will not increase too much and we can go back!!

Restore was great... would recommend for a family vacation