Ocean El Faro - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9468 reviews

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  Bad experience at Ocean El faro

  Though check in officially at 3 pm I was delayed about 30 min to get the room. I had a problem with the safe in the room and requested service at 9:45 am the person showed up at 12:30 pm to fix the safe and my morning was just wasted waiting for the service. Their technology doesn’t work if you want to book a restaurant through their app there is no way to get through. If you call from the room front desk or guest service there is no answer.

  Oct 28, 2025
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  Honest review.

  We have visited many Caribbean islands and this was by far the worst in terms of hotel and customer service. When we arrived we were met by a grumpy man at reception, he was unhelpful to say the least. When we kept saying that we was unaware that we had been booked into the family part of the hotel which means we were unable to use the adult only section he just kept saying that we needed to pay and extra £60 per person per night, shoved our Green wrist bands on us as walked away! When we arrived at our room it smelt moldy and felt damp. There's also a smell of sewage in the bathroom every morning until we flushed the toilet and turned the taps on in the sinks. The furniture needs updating and the decor needs serious attention. We were told that the hotel was built in 10 months which you can tell from the building work in the rooms. We were correct in thinking that the room was smelt moldy as there was a mushroom growing out of the wall in the toilet. The whole room was just not clean enough and this made me feel very uncomfortable for the whole trip. The food was not the best, the buffet was ok but never ‘wow, that was really nice’ the steak house was nice and so was the Italian restaurant. Route 66 was serving food from the Mexican restaurant which was terrible! The waitress in route 66 was the worst we had, it took her maybe 15 minutes to serve us and when she did that when we found out that they were serving from the Mexican menu. The restaurants also keep you waiting outside for 5/10 minutes even though you have booked and the restaurants are never full, this is really uncomfortable in 29 degree humid heat. There’s also not much choice when it comes to snacks during the day. There’s 1 hut that you can get hotdogs and burgers from and there the buffet but nothing else unless you want cake and coffee. I think this is where most people ended up as the queue was always really long. The pools that we were allowed in were clean. The pool bars don’t open until 10 so if you want even water you can’t get it until then. The drinks are majorly watered down to the point where there’s not much point in drinking them as they are just flavored sugar water! Try and escape the time share talk. They do not leave you alone until you go saying that ‘we don’t get a wage we only get commission when you say that we have sent you’ this is obviously not the case, this is their job as the same men are always there by the buffet waiting to scoop you up and pressure you into going for a 20 minute chat that at least turns into an hour. We only got away because I said that I had a belly ache! The beach is nice, we didn’t spend that much time there. My main thing was the food and the room and on those points I wouldn’t go back there.

  Oct 27, 2025
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  Very interactive

  Carlos Entertainment was very interactive and entertaining. He showed the guests a great time and was very fun to have around !!

  Oct 26, 2025
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  Fun.

  Very great personality, extremely fun and nice. I had a great time listening to the karaoke will not great having a visit here

  Oct 26, 2025
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  Pool activities

  Deivi was really good and out going with the pool activities. Giving myself and my girlfriend a good time. Would recommend to others

  Oct 26, 2025