Ocean El Faro - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9407 reviews

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  Amazing hotel!

  We had an amazing trip away staying at Ocean El Faro, and the entertainment team made our time even better! The shows were incredibly entertaining, and both the MC and Amaurys were always up for a chat and had a big smile for us! We enjoyed getting to know them both during our stay! Estafany from the Sports Bar gave incredible service and was always making us laugh!

  Sep 13, 2025
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  Holiday

  Had a fantastic holiday , the blue team were fantastic personal favourite was Michael Jackson show . Favourite member of all the team was Amaurys thanks for making holiday a great experience

  Sep 13, 2025
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  El Faro - El Beso review

  Stayed on the El Beso adult only side and had a good time overall. The resort is a bit on the bigger side but I personally didn't mind walking. Food is decent, the main buffet was unexpectedly closed for dinner service for half of our stay so we relied heavily on a la cartes which were great. Beach was a bit of a letdown due to the seaweed (not the resort's fault), the choppy water, and the sand being a bit rough on the feet (I cut my foot walking in the sand barefoot). The lazy river made up for it, it's fantastic! Pools were great on the El Beso side, never had trouble finding chairs or cabanas. Rooms were nicely decorated and clean, although my room on the 1st floor was musty which attracted lots of small spiders and had to switch to a second-floor room which the staff did without issue. The majority of the staff is wonderful, very kind and attentive (read below as to why majority, not all staff). The reason I give this hotel 4 stars is due to being pestered by Premium staff members to get guests to attend their meeting to receive hotel vouchers in return. They wait outside the doors of the buffet every morning to bombard groups of 2-4 guests to attend. Sometimes the same staff member would bother us multiple days in a row and got offended that we did not want to attend. There is also a staff member that goes around the hotel asking you to scan a QR code to leave a Google review which I did not mind doing the first time. But we got asked 2 more times by the same staff member whilst eating a meal at a reservation-only a la carte which bothered me. I have no issues with staff asking for a review, but you should not be bothering guests during a meal, may be better to ask at the end of the guest's stay. By the 5th day of my vacation here, I was very irritated by being bothered so often and wanted to leave. I think the hotel is wonderful and I had a great time, but the staff who bothered us for meetings and reviews makes me not want to come back to this resort unfortunately.

  Sep 13, 2025
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  I won't be back

  Let me begin with the bartender, Javier, who is on the El Beso side of the resort at the bar closest to bldg 17, is the best. He was calm and friendly. Jos drinks were very well made, he suggested other drinks based on what we ordered, he was able to multi-task with all of his customers, being attentive to each one of us and the drinks were tasty. And Mike’s Coffee Shop is worth visiting, while on the resort. Raymond at the Japanese Restaurant, Ramon at the Italian restaurant and Ricardo at the Steakhouse were excellent servicers. They were personable and made the dining experience an adventure. Renee, in the spa was also fantastic and tuned in to the parts of my body that needed to most attention during the massage. Sooooo, we (family group) stayed at Ocean El Faro, El Beso in Uvero, Alta, Punta Cana from September 1-September 5, 2025. My sister and I shared a room. When we arrived, we were treated great. We were greeted with mimosas and so much courtesy. This encouraged us to add the Privilege Upgrade to our stay. We were told AND given a flyer that stated with this “upgrade”, we were to receive (amongst other things) customized attention and butler service; spacious rooms w/private terrace and privileged views of the resort; privilege amenities in the room; turndown service; exclusive bath amenities; and 24 hour room service w/ a special Privilege menu. We were provided a bottle of sparkling wine. When we walked into the room, we had to force the door open because it was uneven. The mini refrigerator was not cold (or even cool), nor was there ice in the room (which we asked for). I called the butler and he had the refrigerator replaced to one that kept the mini-bar items cool, never were they cold. The door was not fixed during our stay and we had to request ice every evening...one night waiting approximately 90 minutes for the ice to arrive. On our second day (Tuesday), I noticed after our room was supposed to have been cleaned that the same three hairs that were in the shower before the room was “cleaned”, were still there when we returned to the room. I called the butler and he had someone come and clean the room while we went to dinner. When ww returned to the room from dinner that night, I called room service for some cranberry juice and ice. I was told that room service did not deliver beverages because there were beverages in the mini bar. There were beverages-beer, water, coke, orange fanta, sprite, some juices and mini bottles of gin (and one snack-a single bag of plantains) in the mini fridge. However, none of the items in the mini fridge were beverages I wanted or liked, nor were we asked what beverages we would have preferred to have. We requested turndown service each night and never received it. Housekeeping came to the door and offered towels. We hadn’t asked for towels so coild not figure out why they were there. We contacted the butler (Alexander) and he said they came for turndown service. Who wants turn down service when you are in the room for the night. I, at least , expected it to be done while we were at dinner, especially because the butler made the dinner reservations, so he was aware of when we would be out of the room. I tried to use the lotion bottle that was in the room. I couldn’t because it had no spout. I took it off the dispenser, so housekeeping would notice it (I was surprised that it was not noticed before check in but...) and replace the bottle. They didn’t and I had to bring it to the butler’s attention. Also, I had to let him know that when our room was serviced, none of the amenities were refilled. I looked at my pillows after the bed had been made and noticed that not only was my pillow case stained, the pillow itself was stained with some unknown something. I stripped the bed and the butler had housekeeping remake the bed and pillows. On Wednesday, I went to the main lobby to let them know everything that had happened to that point and that we were not receiving the service for which we paid. Marlin made a list of everything I told her and said she would provide it to the butler and other appropriate personnel. I told her that there was beverages in the mini fridge that I was not going to drink and asked why room service would not bring me something to drink. She verified that the mini fridge had beverages in it. She did ask what specific beverage I wanted and had a bottle of cranberry juice sent to the room. I did not hear from the butler about the issues I reported, that day or the next. I went down to the lobby again on Thursday morning and when I reported the issues again the first thing I was asked again was if I had reported the issues to the butler, the answer again was YES. On this day the Privilege Customer Service Representative ( I believe it was Jose) asked me to complete a report so that the powers that be would be aware of the issues and my request for a refund for the services not received as advertised. He said someone would be in touch with me by the end of that day. NO ONE got in contact with me by the end of the day. As a matter of fact, the butler ceased all communications with me and would not respond to my messages. So I went back to the lobby on Friday morning (my last day) to see what was going on. I was told by Mary S that the report was on file. I asked to speak to the manager and was told the manager would not be in until about 9:30 or maybe 10 that morning. I told Mary S, I would be back, because we were leaving at 11that morning and I wanted to try to rectify the issue before I left the country because I felt as if I would be ignored after I left the resort. Mary S assured me that that would not happen. I came back to the lobby at 10 am and the manager was in a meeting. I waited to speak to her for 25 minutes. When I spoke to Imike Bonilla (who I was told was the manager) she told me that the report had been sent to her managers and she was awaiting an answer from them. I explained to her that I felt that she was trying to stall me until it was time to go. She was adamant that this was NOT true. She assured me that she would call me on Monday (September 8) with an answer to having the money refunded for the butler services that were not received (including and not limited to-NO turn down service (requested every night); NO exclusive amenities (we had the same amenities as every other room), NO 24 hour room service exclusive menu; the room was the same room as everyone else, nothing spectacular or privileged about it and DEFINITELY no privileged views of the resort). Ms Bonilla did not call on Monday. I gave her time to respond to me and by Wednesday, I called her. Surprisingly, she answered and told me she would call me back Wednesday afternoon. She did not, I called again on Thursday, she did not answer. I called again today (Friday September 12), she answered and told me she was in a meeting and would call me back in an hour. That was 3 hours ago! At this point, I just want the fee for the butler service returned. Hopefully, they will get in touch with me as promised. Maybe my experience is an anomaly, but I want to warn anyone else who is considering going to the resort what to look out for. Maybe your experience will be better?

  Sep 12, 2025
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  Ignore the bad reviews.

  Ignore the bad reviews. Great visit clean room mostly good service, disappointed that the buffet at night was not open. But no problem, getting into any of the a la carte restaurants. At eight a m, the reservations opened for the 3 restaurants which worked well, we got into every one. There were no issues. We stayed at the El Beso the an adult If you're looking for a relaxed vacation with no kids. This is the side to go to. We checked in on the El Beso side, which was very thorough and quick. I had a problem with a toilet. However, they fixed it within the hour. The room was cold enough No issues with the air conditioner overall, I would book and stay at this resort again. As usual, all the negative reviews are from people who are just too picky.

  Sep 12, 2025