Riu Palace Baja California Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2757 reviews

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  WE LOVE ANGEL AND CARLOS

  Had an overall lovely stay at this resort during a family & friends trip. There were a lot of different pools and places to check out, and while most of the staff were kind and accommodating, I want to give a personal shoutout to ANGEL in the Elite Club bar and CARLOS on the Riu Fit/Entertainment team. These two employees went above and beyond to make our vacation memorable. Angel is an incredible bartender and is super fun to be around. He made everyone in the Elite Club happy and made it easy to talk to each other. Carlos always looks like he enjoys his job on the pool deck and he’s not afraid to walk up to anyone to start a friendly conversation or game. His positive energy spreads to everyone around him, and I’m grateful we got to cross paths during our stay! If you’re looking for a good time, visit Angel and Carlos! Some downsides — We visited during a tropical storm so it was raining during half of our vacation. Many events were canceled which was upsetting and service was limited, so that was unfortunate but understandable. The WiFi was spotty during our entire stay. A cruise ship also ruined the view, since it parked right in front of the resort for two days straight. The pool closes at 9 p.m. which I think is too early for those wanting to have a night swim after dinner. Make sure to ask someone about nut allergies or other dietary restrictions if it’s unclear. Many times, the food court did not have labels, so you just had to figure it out on your own. The discoteca also closed on Saturday without warning so we walked 15 minutes to get there for no reason. I wish the Riu app would include last minute changes in events and business hours. Overall — a fun experience with some inconveniences and unexpected closures caused by a lack of communication. Not a trip killer, but something to keep in mind!

  Sep 08, 2025
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  4th stay…..a tad better however some faults.

  I wrote a review 2 years ago after our 3rd stay here and said I would never come back…… So I came back LOL as I needed a vacation that was a direct flight and during off season not many options. My stay was better over the last however I think the overall bad thing is here is entitlement of some guests. Groups of young ladies just demanding drinks and shots one right after another. The screaming and yelling sounded like we are at a daycare and not an adults only resort. It was embarrassing to watch. We don’t need your Bluetooth music blasting when the resort already provides music at the swim up bars. Twice the pool was shutdown due to vomit. Staff over served them as we watched. Standing on the bar twerking and yelling. Yes we understand you are on holidays but have respect for others, you are not the only paying guests. Security and staff need much better training to make it enjoyable for ALL guests not just a “certain group” Restaurants seemed better this trip along with service. I felt horrible however on the days the rain hit as half the staff couldn’t make it in. Resort did their best to accommodate everyone. I could eat Pepe tacos everyday. Just delicious! Entertainment was good. The Santa Fe parties are great too. Even in our 40’s we have a blast. Only complaint is maybe enforce a few rules and watch the guests more in the sunset pool. RIU over served and because of this the best pool was shutdown twice in 4 days. We are all there to enjoy and these rowdy entitled crowds shouldn’t be able to run the place and take over how they do.

  Sep 07, 2025
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  Overall “cheap” Hotel for College Partiers - not worth the value

  Disappointed in everything - food, hotel, front desk manager. I asked for an early checkout and refund due to the environment and accommodations at the hotel - provide hard liquor but wine in the rooms is a No-No. Gave me a lame excuse for not providing a refund so I am stuck at a hotel I don’t want to be at…

  Sep 03, 2025
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  Nice Get Away

  It was a nice get away. You get a lot for what you pay for. Renova Spa for wonderful. The staff was respectable at the hotel.

  Sep 03, 2025
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  AVOID AND GO ANYWHERE ELSE

  So many of the staff were rude. Rules seemed to change depending on staff whim and day to day. Absolutely no consistency. When I called it out on one of these rules stating that it was "stupid that we can't take the restaurant food out of the restaurant" when it was already ordered, because it took over an hour to get to our table and in the mean time my wife started feeling bad so she went back to her room. There were no other good options for food left (room service food selection is a joke, and the 24 hour cafe lounge is disgustingly bad) so I said I'd even get a plate from the buffet area to take back to her since that was an issue that the waiter brought up saying they were special. The waiter didn't really understand english well, which is fine, so I asked him to get his manager. But he must have told the manager I called *him* stupid instead of the situation. The manager came out aggressively and before I could even say a word to him, threatened to have me kicked out of the resort. For what? Even if I *did* say that, why is he coming out and escalating the situation to that point? What is this power trip for and what did it to to resolve anything? From what point onwards I no longer wanted to be at the resort but had no choice for a few days longer. Definitely didn't feel safe in the premises anymore when a simple WORD could get you kicked out. Even as I was trying to explain the situation to this manager at the italian restaurant, Javier, he seemed uninterested in having a conversation and was instead just grabbing his walkie talkie as if he was gonna make the call to have me taken out. Why was *I* the one trying to deescalate this situation? What kind of service is this? Mind you this wasn't the only situation that resulted in terrible service, but it was certainly unreal that this even occured.

  Aug 26, 2025