What We Love
- Enjoy 24-hours access to domestic cocktails, meals, snacks, & activities.
- Bask in the glow of the Riviera Maya, where the sands, waters and sunshine are absolutely unforgettable.
- Five splish-splashing pools, with one just for kids. Bar service is available poolside.
- Booking a Privileged room gets you perks like private lounge access, butler service, & an exclusive pool/beach for you and your entourage.
- Pamper yourself with an outdoor massage at Despacio. This is the kind of luxury you deserve.
Things to Know
- Only a short, 50 minute ride from the airport to the resort.
- The Daisy Club and Teen Club offer activities, waterpark access, video games & more for your kids.
- Diving courses are available for all levels, as well as excursions to Mayan cenotes, coral reefs & water sports.
- The Blue Team creates all the daytime/nighttime entertainment you can handle.
- Three tennis courts & a multi-purpose court for those ready to up their game.
Resort Details
- Amaranto RestaurantThe Amaranto Restaurant features buffet-style offerings which include a variety of international cuisine. Show cooking is on fully display here, as well as showcases of unique culinary offerings from around the world. Guests can also enjoy a wide array of theme nights. Amaranto Restaurant is open everyday for breakfast, lunch and dinner.
- Bluemoon RestaurantRomantic, à la carte restaurant serving signature cuisine. For guests aged 18 and over. The breakfast service at the Bluemoon Restaurant is exclusively for guests of El Beso and the à la carte dinner service is available for all the resort’s adult guests.
- La Locanda RestaurantAn a la carte Italian restaurant, La Locanda offers a delicious variety of traditional pastas and sauces, as well as a wide range of Italian wines specially selected to accompany the dishes on the menu.
- Margarita Restaurant
Margarita Restaurant features an a la carte menu which includes an extensive selection of Mexican dishes.
- Mike's CoffeeSpecializing in tea, coffee and cakes, Mike;s Coffee also offers a wide range of smoothies and malted beverages, ideal for cooling down on a hot day.
- Pez Vela RestaurantAt Pez Vela, guests can enjoy a la carte dining beach-side, basking in the warm, tropical atmosphere and unique Caribbean
flavors cooked up by our chef.
- Route 66 RestaurantAn American-style a la carte restaurant with a 1950s and 60s atmosphere and an amazing food truck. Specializing in hamburgers, barbecue and more.
- Sakura RestaurantAn oriental restaurant with Teppanyaki grills.
- Steak House RestaurantAn à la carte restaurant specializing in grilled meats.
- Various Bars & Snack BarsOcean Riviera Paradise also has 3 Snack Bars located in the pool area, 5 Swim-Up Pool Bars, 1 Beach Bar, 1 Piano Bar with live music, 1 Lobby Bar, 1 Sports Bar and 1 Daisy Snack Bar with drinks and snacks that kids will love.
- Villa Marina RestaurantThis buffet-style restaurant serves international cuisine and offers show cooking that spotlights different culinary
corners of the world. Theme nights will also entertain and delight guests. Located in the pool area, Villa Marina is open everyday
for breakfast, lunch and dinner.
- All-inclusive meal plan
- Babysitting†
- Car rental desk†
- Casino†
- Complimentary wireless internet
- Currency exchange†
- Exercise gym
- Free parking
- Laundry/Valet service†
- Medical Facilities Service†
- All-inclusive meal plan
- Babysitting†
- Car rental desk†
- Casino†
- Complimentary wireless internet
- Currency exchange†
- Exercise gym
- Free parking
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms
- Outdoor pool
- Shopping mall†
- Spa†
- Please contact the hotel for additional information.
† Fees may apply
- Bowling alley †
- Children's pool
- Children's program †
The Daisy Club offers entertainment for children between 4-12 years of age. Activities are organized by our team of professionals with the help of our mascot, Daisy. Children activities include:
- Children's water park (weight limit: 180 lbs.).
- Playground.
- Games room and bowling alley.
- A variety of other fun opportunities such as pirate day, aqua kids, eco-day, kid's Olympics, music quiz, kid's shows, kid's party, dancing games, and mini-disco with our mascot, Daisy.
- Diving †
- Gambling †
The on-site casino offers slot machines, black jack, and Texas Hold'em. The casino hours are 6pm to 2am daily.
- Motorized Water Sports †
- Nightclubs †
- Non-Motorized Water Sports †
- Pool
- Shopping †
- Teen programs †
Teen club offers a range of games and activities geared toward teenagers between 13-17 years of age. Examples of popular activities include:
- Video game area with PlayStation & Xbox consoles.
- Film screening room.
- Table football, mini pool, board games, beach volleyball, beach football, etc. - Theatre †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16442 reviews
-
Nov 18, 2025Amazing holiday
Kids loved Ana and Cynthia - daytime kids club was great! Night shows for Family not as good as we are used to - few productions. Kids club activities were great though! Food was 5* excellent, I am gluten free and had gf pasta, pizza, many dishes cooked fresh so I could ensure I was ok. Staff were amazing! Mike's Coffee shop and the gym were surprises we thoroughly enjoyed. Animals everywhere which we all adored. The layout of the resort works so well for us as a family. The older kids area was well equipped! Facilities were all 5* and everything we needed to hand. My only negative part to the review would be the 9pm entertainment... not many shows, and only one night a kids disco. On our third night and only one production we have watched. Which we missed as we assumed the shows would be great. otherwise the rest was enough to still leave 5* review!
-
Nov 18, 2025
Superb service!!
Loved our experience! Francisco at Pez Vela was the absolute best service we have ever had at a resort. Very attentive and always with a smile. 10/10!!!
-
Nov 18, 2025Different than AI's we are used to. Great employees!!
I want to start by saying that the staff at this resort are so friendly. However, that alone will not bring me back to this resort. There are too many things that were just annoying or a hindrance to having a nice relaxing trip. 1. Upon check in we were walked out of the lobby and a gentleman told us to walk down the path, past the Steakhouse, and we would find our building. It took us awhile to find our room and felt like we had just kind of been left to our devices. 2. 2 beers ONLY in the mini fridge. I felt like I was being rationed like an irresponsible college kid. Very bizarre policy. 3. If you are a "beach" person, this resort is not for you. It does not look like the picture. A lot of the sand was washed away and there are huge sandbags to "hold" the rest from washing out. 4. If I was asked once, I was asked 1000 times (sometimes twice at the same meal) if I had any allergies. I understand the rationale but why do we need to be asked SO much? 5. The process of getting into any and all restaurants is really different from most AI resorts. We had to stand in line, give our room number and allergies to the hostess and then had to wait to be seated. While it's not a big deal, there is just more convenience when you can walk in yourself and find a table. 6. Food. Not my favorite. Not a lot of options from day to day. Usually the same items. A lot of waiting in lines to get breakfast items that are fresh. Out of 6 days, I actually got to the bacon 3 times before it was gone. Lots of running out and waiting on staff to refill food items. The "heat" lights don't keep things warm very long, so fingers crossed you catch them refilling. The specialty restaurants were not any better quality. 7. Order 2 drinks from the very beginning during mealtime, because usually you won't be asked if you want/need a refill. 8 Take your own salt and pepper. They don't set it out and it took awhile for our waiter to find a shaker a few times. The rooms were okay and the patio/balcony was spacious. We had no trouble finding chairs at the pool or at the beach so that was a giant plus. We had a good time but the overall vibe is they are trying to save money by not keeping food stocked in buffet, allowing 2 beers per room, not providing refills, etc. Glad we tried it but it's definitely a "one and done" for us.
-
Nov 15, 2025
Antonio is the best!
We love this resort and go every year! Our butler Antonio is the best! He looks after us and all the friends we bring with us each year.
-
Nov 14, 2025
Great Resort - Bad Personal Jacuzzi at Room 4129
The people, amenities, and environment here were AWESOME! Fernando at guest service was a great help, Carlos the cab driver was excellent and everyone was very kind. I would give 5 stars if our jacuzzi worked. We asked the front desk about fixing our jacuzzi that I payed extra for (room 4129) and when a technician came out to look at it, he said it was functioning normally when only half of the water was working. Despite this, our stay was excellent!! Great honeymoon experience.
- AdvisoryThe hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.