What We Love
- Enjoy 24-hours access to domestic cocktails, meals, snacks, & activities.
- Bask in the glow of the Riviera Maya, where the sands, waters and sunshine are absolutely unforgettable.
- Five splish-splashing pools, with one just for kids. Bar service is available poolside.
- Booking a Privileged room gets you perks like private lounge access, butler service, & an exclusive pool/beach for you and your entourage.
- Pamper yourself with an outdoor massage at Despacio. This is the kind of luxury you deserve.
Things to Know
- Only a short, 50 minute ride from the airport to the resort.
- The Daisy Club and Teen Club offer activities, waterpark access, video games & more for your kids.
- Diving courses are available for all levels, as well as excursions to Mayan cenotes, coral reefs & water sports.
- The Blue Team creates all the daytime/nighttime entertainment you can handle.
- Three tennis courts & a multi-purpose court for those ready to up their game.
Resort Details
- Amaranto RestaurantThe Amaranto Restaurant features buffet-style offerings which include a variety of international cuisine. Show cooking is on fully display here, as well as showcases of unique culinary offerings from around the world. Guests can also enjoy a wide array of theme nights. Amaranto Restaurant is open everyday for breakfast, lunch and dinner.
- Bluemoon RestaurantRomantic, à la carte restaurant serving signature cuisine. For guests aged 18 and over. The breakfast service at the Bluemoon Restaurant is exclusively for guests of El Beso and the à la carte dinner service is available for all the resort’s adult guests.
- La Locanda RestaurantAn a la carte Italian restaurant, La Locanda offers a delicious variety of traditional pastas and sauces, as well as a wide range of Italian wines specially selected to accompany the dishes on the menu.
- Margarita Restaurant
Margarita Restaurant features an a la carte menu which includes an extensive selection of Mexican dishes.
- Mike's CoffeeSpecializing in tea, coffee and cakes, Mike;s Coffee also offers a wide range of smoothies and malted beverages, ideal for cooling down on a hot day.
- Pez Vela RestaurantAt Pez Vela, guests can enjoy a la carte dining beach-side, basking in the warm, tropical atmosphere and unique Caribbean
flavors cooked up by our chef.
- Route 66 RestaurantAn American-style a la carte restaurant with a 1950s and 60s atmosphere and an amazing food truck. Specializing in hamburgers, barbecue and more.
- Sakura RestaurantAn oriental restaurant with Teppanyaki grills.
- Steak House RestaurantAn à la carte restaurant specializing in grilled meats.
- Various Bars & Snack BarsOcean Riviera Paradise also has 3 Snack Bars located in the pool area, 5 Swim-Up Pool Bars, 1 Beach Bar, 1 Piano Bar with live music, 1 Lobby Bar, 1 Sports Bar and 1 Daisy Snack Bar with drinks and snacks that kids will love.
- Villa Marina RestaurantThis buffet-style restaurant serves international cuisine and offers show cooking that spotlights different culinary
corners of the world. Theme nights will also entertain and delight guests. Located in the pool area, Villa Marina is open everyday
for breakfast, lunch and dinner.
- All-inclusive meal plan
- Babysitting†
- Car rental desk†
- Casino†
- Complimentary wireless internet
- Currency exchange†
- Exercise gym
- Free parking
- Laundry/Valet service†
- Medical Facilities Service†
- All-inclusive meal plan
- Babysitting†
- Car rental desk†
- Casino†
- Complimentary wireless internet
- Currency exchange†
- Exercise gym
- Free parking
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms
- Outdoor pool
- Shopping mall†
- Spa†
- Please contact the hotel for additional information.
† Fees may apply
- Bowling alley †
- Children's pool
- Children's program †
The Daisy Club offers entertainment for children between 4-12 years of age. Activities are organized by our team of professionals with the help of our mascot, Daisy. Children activities include:
- Children's water park (weight limit: 180 lbs.).
- Playground.
- Games room and bowling alley.
- A variety of other fun opportunities such as pirate day, aqua kids, eco-day, kid's Olympics, music quiz, kid's shows, kid's party, dancing games, and mini-disco with our mascot, Daisy.
- Diving †
- Gambling †
The on-site casino offers slot machines, black jack, and Texas Hold'em. The casino hours are 6pm to 2am daily.
- Motorized Water Sports †
- Nightclubs †
- Non-Motorized Water Sports †
- Pool
- Shopping †
- Teen programs †
Teen club offers a range of games and activities geared toward teenagers between 13-17 years of age. Examples of popular activities include:
- Video game area with PlayStation & Xbox consoles.
- Film screening room.
- Table football, mini pool, board games, beach volleyball, beach football, etc. - Theatre †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
16571 reviews
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Jan 10, 2026Vanessa is the best
Vanessa part of the entertainment staff was Awsome super fun to be around and made our week extra special! Would definitely recommend
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Jan 10, 2026Nice facility but not a true 5-star
The time there was good, pools were great, restaurant selection excellent and for the most part - very friendly staff. Property is beautiful! We had fun. But for the price, I felt it lacked value, especially considering other resorts I’ve been to for cheaper and less stars. We had 4 rooms: 2 in building 1, 1 in El Beso, 1 in Privilege. All had issues one way or another. Furthermore there was a lot of pushback by management- checkin & out process, shady room service, etc. A few examples of where they could improve: 1. Upon arrival we were told there was a $25 USD ‘Eco tax’ which had to be paid prior to our rooms (4) being checked into (upon exit they asked for an extra $1 due to new 2026 rates). Why wasn’t this part of the original booking (WestJet ; SunWing). Then the big stack of U$D on the counter where our $100 (hmm). 2. There is no grab & go buffet at the beach like so many other resorts. Total downer. The beach resto had 20minute lineups at 4:30pm! Then you have to wait and be served. Massive negative & bring snacks if you’re at the beach area and don’t want to burn 1hr of your day for a plate of nachos. 3. Confusing towel service : we had to provide our room numbers to get towels but then upon exchange elsewhere weren’t asked 4. Room infrastructure is iffy. Beautiful rooms, but issues. Why? Bathtubs that don’t work, leaky shower heads, toilet 1/2 flush buttons that don’t work (would be nice to conserve water!), sliding door latches that don’t work (we had a 2 Coati’s in our room), questionable AC (temps inaccurate). There was also a deHumidifier in 1 room : good to have but symptomatic of larger issue! We also had an entry door issue at one of the rooms: the battery died at 1am - thankfully a technician replaced it and we were in at 01:45! That same door then had a bracket access issue and for the duration of stay had to use a card. 5. One volley ball court and always packed 6.
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Jan 10, 2026
Not a five star hotel
I want to start by saying this hotel has potential to be a five star but currently it's not. The grounds are big with good variety but there are two areas that need work: cleanliness and rooms. The cleanliness in the facilities was messy, unclean and not up to par. Floors were always dirty, tables not clean etc. Rooms need some severe TLC: lots of rusting, painting, leaking taps. You can't calm yourself a five star hotel with these points. We had to move rooms twice due to issues with the rooms, I will say the hotel did upgrade us and accommodated us after a little push. The staff is inconsistent, sometimes you will have someone great and then at times someone who won't even take a drink order. Adrian in blue moon, Diego and Julio in Blue Moon and Cesar at the front desk were great. The food was great in all areas, good variety. If you are at the à la carte and like your food HOT, tell the server. The one thing that I didn't love about the à la carte reservations was the booking system, booking same day when the app doesn't work was tough. Be mindful of the buffet hours, wish it was open a little longer. Good variety of pools, however no one were enough chairs. Other than the points above was a good stay but I you can't call yourself five star with the issues above.
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Jan 08, 2026
Nice ambiance and food
Food was excellent in a buffet. Lots of seafood, desserts and overall options. It was tasty too. Specialty restaurants are not worth it. Rooms are big, perfect for when travelling with teenagers, there is extra pull out sofa and nice decor. Balconies are large and open. What we didn’t like is the Privilege takes one pool, El Beso takes another pool. You are not left with much as a regular visitor. Resort is large but many areas are extra charge. Beach area is small and so is the pool there. There are spots to swim between the rocks. Lineups for food did exist, especially for lunch at seaside restaurant and coffee shop. No coffee to go or drink outside available except long line up for 30 mins. Everything seems to be extra charge what is included in other resorts. Entertainment was almost non existent, they did more of it in adults pool. Nighttime shows were not good, just 1-2 people on stage with some projector behind. Not interesting. Restaurant could use theme nights for food. Service wasn’t amazing either as their restaurants look understaffed. We asked for a mattress to be changed twice and no one changed it. Resort is newer style and has nice atmosphere and ambiance. Lobby is very nice. Overall we made it a good time as a family but we won’t be back.
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Jan 08, 2026
Bracelet Making and Painting
The arts and crafts/bracelet making experience was fun with Ruben. They spoke a lot to the customers and were very helpful when making the bracelet.
- AdvisoryThe hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment.
Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel.
General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.