What We Love

  • Enjoy 24-hours access to domestic cocktails, meals, snacks, & activities.
  • Bask in the glow of the Riviera Maya, where the sands, waters and sunshine are absolutely unforgettable. 
  • Five splish-splashing pools, with one just for kids. Bar service is available poolside. 
  • Booking a Privileged room gets you perks like private lounge access, butler service, & an exclusive pool/beach for you and your entourage.
  • Pamper yourself with an outdoor massage at Despacio. This is the kind of luxury you deserve.

Things to Know

  • Only a short, 50 minute ride from the airport to the resort. 
  • The Daisy Club and Teen Club offer activities, waterpark access, video games & more for your kids.
  • Diving courses are available for all levels, as well as excursions to Mayan cenotes, coral reefs & water sports.
  • The Blue Team creates all the daytime/nighttime entertainment you can handle. 
  • Three tennis courts & a multi-purpose court for those ready to up their game. 
Hotel Promotions
Privilege Amenities
The privilege categories include the following amenities:

• Welcome Privilege gift and Daisy kit for Kids
• Welcome bottle of wine or Chef's selection
• Privilege Lounge
• Concierge & Service
• Dining Privileges; preferential table in all a la carte restaurants, 24-hour a la carte room service
• Privilege Private Pool & Beach with exclusive sun loungers, Balinese beds and private waiter service

Important Information:  More details and redemption information will be provided by the hotel at check-in.
Applicable Dates:
Booking Dates: 10 Dec 2024 to 23 Dec 2026
Travel Dates: 10 Dec 2024 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Privilege Inclusion.
The Privilege categories include Privilege Crossover Program
Privilege guests can receive an exclusive evening outing to visit, dine, and experience another Ocean Hotels property (only valid within destination) for an evening of entertainment and discovery. 

The service works as follows: 

• Guests will communicate the Privilege Concierge 24 hours prior to outing to discovery  property. 
• Visit time frame is from 6pm to 1am, includes dinning, drinks, and entertainment. 
• Transportation must be covered by the guest.

Important Information: Groups and other restrictions may apply
Applicable Dates:
Booking Dates: 13 Oct 2022 to 23 Dec 2026
Travel Dates: 13 Oct 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all-inclusive program includes the following amenities:

• Breakfast, lunch, dinner, domestic drinks, cocktails and snacks
• Mini Bar (restock daily with water, soft drinks and beer)
• Free WIFI in all areas of hotel 
• Non-motorized water sports
• Day and evening entertainment programs
• Daisy Mini Club; day and night activities for children between 4 and 12 years old
• Teen Club; open daily from 14h to 22h for teenagers up to 17 years old

Important Information:  Redemption information will be provided by the hotel at check-in. 
Applicable Dates:
Booking Dates: 29 Jun 2022 to 23 Dec 2026
Travel Dates: 24 Dec 2022 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Exclusive El Beso - Adult Section
The El Beso Adults Only section, is an exlusive area for El Beso guests.  This section has the following:

• Swimming pool
• Restaurant
• Snackbar
• Large beach area
• Entertainment, such as mixology, live music and many others

Important Information:  More details will be provided by the hotel at check-in.   
Applicable Dates:
Booking Dates: 01 Jul 2023 to 23 Dec 2026
Travel Dates: 24 Dec 2023 to 23 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

You don’t have to go far for delicious food and drinks, these options have you covered.
OnSite Dining
  • Amaranto Restaurant
    International
  • Bluemoon Restaurant
    French- Romantic dinner (Adults Only)
  • La Locanda Restaurant
    Italian
  • La Terraza Restaurant
    Mexican show cooking
  • Margarita Restaurant
    Mexican
  • Pez Vela Restaurant
    West indies

  • privilege lounge
    Gourmet cuisine
  • Route 66 Restaurant
    American Dinner

  • Sakura Restaurant
    Teppanyaki
  • Steak House Restaurant
    Cuts of meats, steaks, chops. 
Room Type
  • Junior Suite
    Bedding: 1 king bed or twin bed, 1 sofa bed.
    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 4 Adults and 2 Children, Total 4.
    • Air conditioning
    • Hair Dryer
    • Wireless Internet Access
    • Wireless internet connection
  • Junior Suite Pool View
    Bedding: 1 king bed or twin bed, 1 sofa bed.
    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 4 Adults and 2 Children, Total 4.
    • Air conditioning
    • Hair Dryer
    • Wireless Internet Access
    • Wireless internet connection
  • Jr Suite Connecting Room
    Bedding: 1 king bed or twin bed, 1 sofa bed.
    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 6 Adults and 4 Children, Total 8.
    • Air conditioning
    • Hair Dryer
    • Wireless Internet Access
    • Wireless internet connection
  • Jr Suite El Beso Pool View - Adult Section

    Bedding: 1 king bed and 1 sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Bathtub
    • Ceiling fan
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Shower
    • Weight scale
  • Jr Suite El Beso Swim Up - Adult Section

    Bedding: 1 king bed and 1 sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Bathtub
    • Ceiling fan
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Shower
    • Weight scale
  • Jr Suite El Beso Rooftop - Adult Section

    Bedding: 1 king bed and 1 queen-size sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Bathtub
    • Ceiling fan
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Shower
    • Weight scale
  • Jr Suite Eden Jacuzzi

    Bedding: 1 king bed or 2 queen beds. There is also a queen sofa bed in lounge area.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathroom amenities
    • Bathtub
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Minibar
    • Safe
    • Shower
    • Weight scale
  • Jr Suite Eden Swim Up

    Bedding: 1 king bed with a queen sofa bed in lounge area.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathtub
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Minibar
    • Shower
    • Weight scale
  • Jr Suite Eden Rooftop Garden View

    Bedding: 1 king bed with a queen sofa bed in lounge area.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathtub
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Minibar
    • Shower
    • Weight scale
  • Privilege Master Suite Ocean Front

    Bedding: 1 king bed with a queen sofa bed in lounge area.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 child, 4 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathtub
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Minibar
    • Shower
    • Weight scale
  • Privilege Master Suite Rooftop Ocean View

    Formerly Privilege Master Suite Rooftop, effective 7/7/2026

    Bedding: 1 king bed with a queen sofa bed in lounge area.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathtub
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Minibar
    • Shower
    • Weight scale
  • Privilege Junior Suite Swim Up

    Formerly Jr Suite Privilege Swim Up, effective 7/7/2026

    Bedding: 1 king bed with a queen sofa bed in lounge area.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Bathtub
    • Bed linen thread count
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • iPod docking station
    • Iron
    • Ironing board
    • Minibar
    • Pillow top mattress
    • Shower
    • Slippers
    • Weight scale
  • Privilege Junior Suite Rooftop

    Formerly Jr Suite Privilege Rooftop Garden View, effective 7/7/2026

    Bedding: 1 king bed with a queen sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Bathtub
    • Bed linen thread count
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • iPod docking station
    • Iron
    • Ironing board
    • Minibar
    • Pillow top mattress
    • Shower
    • Slippers
    • Weight scale
  • Privilege Master Suite Nature View

    Formerly Master Suite Privilege, effective 7/7/2026

    Bedding: 1 king bed with a queen sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 child, 4 total.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Bathtub
    • Bed linen thread count
    • Cable television
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • iPod docking station
    • Iron
    • Ironing board
    • Minibar
    • Pillow top mattress
    • Shower
    • Slippers
    • Weight scale
  • Privilege Master Suite Swim Up

    Formerly Master Suite Privilege Swim Up, effective 7/7/2026

    Bedding: 1 king bed with a queen sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Alarm clock
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Bathtub
    • Bed linen thread count
    • Cable television
    • Coffee/Tea Maker
    • Complimentary high speed internet in room
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • iPod docking station
    • Iron
    • Ironing board
    • Minibar
    • Pillow top mattress
    • Shower
    • Slippers
    • Weight scale
  • Junior Suite Waterpark Side

    Formerly Jr Suite Daisy Garden View - Family Section, effective 7/7/2026

    Bedding: 1 queen bed or 2 full size beds and 1 queen size sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 4 Adults and 2 Children, Total 4.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathroom amenities
    • Bottled water
    • Coffee/Tea Maker
    • Desk
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Lighted makeup mirror
    • Minibar
    • Safe
    • Weight scale
    • Wireless internet connection
  • Jr Suite Daisy Pool View - Family Section

    Bedding: 1 queen bed or 2 full size beds and 1 queen size sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: 4 Adults and 2 Children, Total 4.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathroom amenities
    • Bottled water
    • Coffee/Tea Maker
    • Desk
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Lighted makeup mirror
    • Minibar
    • Safe
    • Weight scale
    • Wireless internet connection
  • Jr Suite Eden Garden View

    Bedding: 1 queen bed or 2 full size beds and 1 queen size sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children 4 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathroom amenities
    • Coffee/Tea Maker
    • Desk
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Lighted makeup mirror
    • Minibar
    • Safe
    • Weight scale
    • Wireless internet connection
  • Jr Suite Eden Ocean View

    Bedding: 1 queen bed or 2 full size beds and 1 queen size sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children 4 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathroom amenities
    • Coffee/Tea Maker
    • Desk
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Lighted makeup mirror
    • Minibar
    • Safe
    • Weight scale
    • Wireless internet connection
  • Jr Suite Eden Pool View

    Bedding: 1 queen bed or 2 full size beds and 1 queen size sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children 4 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathroom amenities
    • Coffee/Tea Maker
    • Desk
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Lighted makeup mirror
    • Minibar
    • Safe
    • Weight scale
    • Wireless internet connection
  • Jr Suite Eden Rooftop Ocean View

    Bedding: 1 king bed and 1 sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bathrobe
    • Bathroom amenities
    • Bathtub & jacuzzi separate
    • Bottled water
    • Coffee/Tea Maker
    • Desk
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • Iron
    • Ironing board
    • Jacuzzi
    • Lighted makeup mirror
    • Mini Refrigerator
    • Minibar
    • Safe
    • Separate tub and shower
    • Slippers
    • Weight scale
    • Wireless internet connection
  • Privilege Junior Suite Nature View

    Formerly Jr Suite Privilege Garden View, effective 7/7/2026

    Bedding: 1 queen bed or 2 full size beds and 1 queen size sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Desk
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • iPod docking station
    • Iron
    • Ironing board
    • Lighted makeup mirror
    • Minibar
    • Pillow top mattress
    • Safe
    • Shower
    • Slippers
    • Weight scale
    • Wireless internet connection
  • Jr Suite Privilege Pool View

    Bedding: 1 queen bed or 2 full size beds and 1 queen size sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 2 children, 4 total.

    • Air conditioning
    • Balcony/Lanai/Terrace
    • Bath tub with spray jets
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Desk
    • Hair Dryer
    • High Definition (HD) Flat Panel Television - 32 inches or greater
    • iPod docking station
    • Iron
    • Ironing board
    • Lighted makeup mirror
    • Minibar
    • Pillow top mattress
    • Safe
    • Shower
    • Slippers
    • Weight scale
    • Wireless internet connection
  • Jr Suite Privilege Rooftop Pool View

    Bedding: 1 king bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Alarm clock
    • Bathrobe
    • Bathroom amenities
    • Coffee/Tea Maker
    • Hair Dryer
    • Safe
    • Telephone
    • TV
  • Junior Suite Swim Up

    Bedding: 1 king bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Wireless Internet Access
    • Wireless internet connection
  • Junior Suite Roof Top

    Bedding: 1 king bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Wireless Internet Access
    • Wireless internet connection
  • El Beso Jr Suite Garden View

    Bedding: 1 king bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Wireless Internet Access
    • Wireless internet connection
  • El Beso Jr Suite Ocean View

    Bedding: 1 king bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Wireless Internet Access
    • Wireless internet connection
  • El Beso Jr Jacuzzi In Balcony

    Bedding: 1 king bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Wireless Internet Access
    • Wireless internet connection
  • El Beso Jr Suite Rooftop Partial Ocean View

    Bedding: 1 king bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy limits: 3 adults, 0 children, 3 total.

    • Air conditioning
    • Hair Dryer
    • Wireless Internet Access
    • Wireless internet connection
  • Paradise Junior Suite Nature View
    Occupancy: 4 adult, 2 child, Total: 4
  • Paradise Junior Suite with Jacuzzi
    Bedding : King size bed + Sofa Bed

    Occupancy:
    3 adult, 2 child, Total: 4
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Telephone
    • TV
    • Wireless internet connection
  • Paradise Junior Suite Swim Up
    Occupancy: 3 adult, Total: 3
  • Paradise Junior Suite Rooftop
    Occupancy: 3 adult, Total: 3
  • Paradise Junior Suite Rooftop Ocean View
    Bedding : King size bed + Sofa Bed

    Occupancy:
    3 adult, Total: 3
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Telephone
    • TV
    • Wireless internet connection
  • Paradise Honeymoon Junior Suite Rooftop Ocean View
    Bedding : King size bed + Sofa Bed

    Occupancy: 2 adult, Total: 2
    • Air conditioning
    • Ceiling fan
    • Direct dial phone number
    • Hair Dryer
    • Telephone
    • TV
    • Wireless internet connection
  • Privilege Master Suite Private Pool Ocean View
    Occupancy: 3 adult, 2 child, Total: 4
  • Privilege Master Suite Ocean View
    Occupancy: 3 adult, 2 child, Total: 4
  • Junior Suite Nature View
    Bedding: 1 King-size bed or two double beds and a sofa bed.

    Bedding Requests are not guaranteed. They are based on availability upon check-in.

    Occupancy: Max adult 4, Max children 2, Total 4.
    • Air conditioning
    • Bathroom amenities
    • Ceiling fan
    • Coffee/Tea Maker
    • Direct dial phone number
    • Widescreen TV
    • Wireless Internet Access
Treat yourself to everything that this resort has to offer and more.
On-Site Amenities
  • All-inclusive meal plan
  • Babysitting*
  • Car rental desk*
  • Casino*
  • Complimentary wireless internet
  • Currency exchange*
  • Exercise gym
  • Free parking
  • Laundry/Valet service*
  • Medical Facilities Service*
  • All-inclusive meal plan
  • Babysitting*
  • Car rental desk*
  • Casino*
  • Complimentary wireless internet
  • Currency exchange*
  • Exercise gym
  • Free parking
  • Laundry/Valet service*
  • Medical Facilities Service*
  • Meeting rooms
  • Outdoor pool
  • Shopping mall*
  • Spa*
On-Site Wedding Services
  • Please contact the hotel for additional information.

* Fees may apply

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
On-Site Recreation
  • Bowling alley *
  • Children's pool
  • Children's program *

    The Daisy Club offers entertainment for children between 4-12 years of age. Activities are organized by our team of professionals with the help of our mascot, Daisy. Children activities include:

    - Children's water park (weight limit: 180 lbs.). 
    - Playground.
    - Games room and bowling alley.
    - A variety of other fun opportunities such as pirate day, aqua kids, eco-day, kid's Olympics, music quiz, kid's shows, kid's party, dancing games, and mini-disco with our mascot, Daisy.

  • Diving *
  • Gambling *

    The on-site  offers slot machines, black jack, and Texas Hold'em. The  hours are 6pm to 2am daily.

  • Motorized Water Sports *
  • Nightclubs *
  • Non-Motorized Water Sports *
  • Pool
  • Shopping *
  • Teen programs *

    Teen club offers a range of games and activities geared toward teenagers between 13-17 years of age. Examples of popular activities include:

    - Video game area with PlayStation & Xbox consoles.
    - Film screening room.
    - Table football,  mini pool, board games, beach volleyball, beach football, etc.

  • Theatre *

* Fees may apply

Ready for some serious beachfront lounging? Looking for the kind of resort where cocktails are delivered to you, guacamole is limitless and the kids are off frolicking in their own dreamy paradise? Welcome to Ocean Riviera Paradise. 


Hit the spa, rejuvenate your spirit and sunbathe in the heart of the Riviera Maya, all while gazing out at gorgeous beaches, bright waters and a beautiful, modern resort. Chic decor adds to the ambiance of this luxury retreat. Time to dive in, beach lover.

Property Information

Year Built: 2016
Total rooms: 974
Carretera Federal Chetumal km 296, Riviera Maya, QR, 77710, Mexico

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 17427 reviews
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Hard Sell

    Rooms are clean and beautiful. If you do NOT accept the hard sell to basically buy a membership. You will feel the second class citizenship. Food is just OK.

    Nov 11, 2026
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    bad experience

    My name is Sherionda Sinegal. We stayed at the resort from October 31, 2025 to November 3rd. 2026 which was not pleasant. Let me start by saying Carlos, manager of butlers informed my husband and myself the general manager will be emailing us, which has not happened. We paid for privilege stay but not get much of privilege services unless we mentioned to the butler working that shift. One of the evenings we showered got dressed and went out to dinner in town. We got back to the resort about 1 am in the morning. We went to bed. I felt something really gritty at my feet. I waited until the next morning to see what was in the bed to find something looking really nasty

    Nov 10, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Baileys not included

    We flew from Manchester ( flight number 154 ) on the 17th of October Cancun airport is a joke waited 2 hours for our suitcases, we were warned before we got off the aircraft but I didn’t expect to wait 2 hours for them. We stayed in room 2206 in the daisy block with a back view, I did a low floor & a pool view which I didn’t get. Food & drinks were excellent but we were abit disappointed to find out that some of the alcoholic spirits weren’t excluded unless you upgraded to £35 dollars each per day, which we didn’t do as the holiday already cost £8500 for 4 of us. We had plenty of choice to book into the à la cart restaurants as the hotel was only 50 percent full most of the time we were there & went to them most evenings .mikes coffee shop was excellent, lovely drinks,sandwiches,cakes & cookies but sometimes there were big queues but it was worth it. The only negative I have the coffee at breakfast was fine the first week but the second week was so weak & had no flavour at all, I reported this issue to the manager of the buffet restaurant, he said he would get the matter resolved. Hotel room lovely & clean- to negatives there was no toilet brush in the room & they we abit mean with leaving spare toilet rolls. Mini bar no issues at all & as advised was restock daily. My youngest daughter went to the jelly’s kids club a few days & loved it, the staff were lovely & friendly. Night time shows were ok & repeated themselves over the 2 weeks while we were there would have been nice if there were different ones the second week. We went to the bowling alley once which we enjoyed.

    Nov 10, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome time!

    Aqua gym and volleyball was so much fun with Vanessa from experience team. You will love this resort.

    Nov 10, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    5 Star Service From Anselmo at Lobby Bar!!!

    Started our Ocean membership here 4 years ago on our honeymoon and Anselmo at the Lobby bar reconfirmed why we chose to do so!!!! For this company, the people make the difference!!!! After over 30 years in the hospitality industry, I leave each visit hoping I can be half as good as the staff here. We were staying at Ocean Maya Royale, but came down to spend a day with friends we met on a previous trip. While waiting for a cab to return we had a drink at the lobby bar. Anselmo was so engaging, friendly and made us feel like we were VIPs even though he knew we weren’t staying there, and wouldn’t see Thank you, and keep up the great work Anselmo!! Nothing but best wishes for you and hope to cross paths again my friend!! Thank you!!!

    Nov 09, 2026
Hotel Advisories
  • AdvisoryThe hotel does not accept Student Groups or Spring Breakers. Student Groups (Spring Breakers) are not permitted at the Hotel. A student group consists of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
  • AdvisoryThe Municipal Government will be charging all guests an Environmental Sanitation Tax of a minimum 36 Mexican Pesos per single room per night, 59 Mexican Pesos per double room per night, 82 Mexican Pesos per triple room per night and 105 Mexican Pesos per quadruple room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy:Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.  

    Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

    Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment. 

    Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel. 

    General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel. 

{{title}}