The Grand Oasis Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17661 reviews

• 

  Had a great time.

  The resort and the rooms were very clean. Rooms always cleaned fresh towels always provided and fridge always stocked. We had the upgraded Black Bracelet I would recommend as you have access to all restaurants. Buffet is not the greatest but we ate at restaurants for every meal. Pool side fries and wedges were great with the guacamole on the side . Coffee shop served great coffee with sweets. Yummy. They need to have more beach chairs. Not enough on the beach. I brought a beach Matt from home so it was ok but otherwise u r sitting directly on the sand. We rented a pool bed 2x cost $1120 Pessos. Louise was great there always asking if we needed anything to drink or eat. (Well worth it). Bar service by the pools and beach area are extremely long wait times. Not enough bartenders. Drinks by the pool Or beach were either to strong or watered down. Pools are not warm but that wasn’t an issue for us. No issues with our room. Air conditioner worked great , only thing was the water in the shower was not hot. Was kinda cold but I did not call them to fix it. I just had a cold shower. Overall had a great vacation but u need to do the upgrade with your wristband to the black one otherwise u will be disappointed as most of the restaurants require the upgraded one. Also if u have a late flight out you will Only have access to restaurants and bars until 6 pm. You can stay at the resort but cannot eat or drink anything after 6pm. (That’s something they should actually change since they are packages most people book so the airlines should co ordinate that with the resort , u should be able to eat and drink until u r picked up by your transfer ) All staff was friendly and tried to speak English. Evening shows were at 7:30 pm so if u like to watch the shows book your dinners before that time or after 8 pm. Careyes restaurant was amazing. Bahia Steak house was great Sakura restaurant was great my husband loved the sushi. Benazuza was not for us. Very upscale presentation but wasn’t for my pallet. Seafood , fruit , and salads was plenty and all good. We did not starve or get sick as the reviews were suggesting. Maybe we just got lucky but we were very happy with our vacation.

  Feb 15, 2026
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  Feb 2026

  A totally deplorable experience. Customer service was non-existent. My frist clue should have been when I tried to contact them using multiple methods and never got a responce. Priceline attemted to contact them on my behalf as well without success. The room had water leak from the air conditioning that started to bring the celing down. We complained to at least 4 differnet people including managment. The best they would do was to move use to a different room. This would have been ok, but we paid extra for a ocean view. Neither of the offered rooms had a ocean view. So we stayed in the room over night. The next evening we were told it was mandatory that we move for safety reasons. just as our chilren arrived, it took nearly two hours of family time. Now they had a room with an ocean view. Fine, The new room had a faucet leak, lights would not turn on, refrigerator did not work. however, it did have an open partially consumed water bottle in the clean mini bar. The sliding glass door was bent and off the track so it ratteled every time the wind blew. Again, we complained and either were told there was nothing they could do or no responce at all. We asked about some type of compensation for the experience and time taken away from our family due to the poor conditions. No compensation offered, again no responce until 2 days befor we left. We had already been there 4 days dealing with this. The offered a cabana for 1 day. Hardly adequate for the poor service and conditions we had to endure. We also witnessed a medical emergency, our family are all trained medical professionals and offered to assist. We were told to leave by the hotel personnel and refused our help. The patient had a poor outcome. The would not recommend even my worst enemy to stay here. I have never had such a bad experience then I had here. If I ever come back to Cancun I will stay anywhere but here. If I could rate this hotel lower than a 1, I would have.

  Feb 13, 2026
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  Not Worth It — Avoid Oasis Hotel

  I stayed at the Oasis Hotel in Cancun for five days in January, and unfortunately, this was my first and last time at this resort. Overall, the experience was extremely disappointing. The food was by far the worst part of the trip. Everything was very mediocre at best, and most of it was honestly disgusting. The tacos were especially bad, and none of the restaurants on the property were any better. For an all-inclusive resort, the food quality was unacceptable. It got to the point where we actually left the resort just to eat at a local taco shop, which says a lot. The open bar was also frustrating because the lines were extremely long, and many things closed very early, leaving very few options at night. On top of that, they constantly try to sell you timeshares, so be careful. It’s really not worth the so-called “free breakfast” they offer as an incentive. Overall, this was not a pleasant stay, and I will absolutely never be returning to this establishment.

  Feb 11, 2026
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  Not your place if you want to relax

  Oasis Cancun was supposed to be our holiday to relax and enjoy the sun and water.  We paid Oasis for a shuttle from the airport and they provided very clear instructions to meet driver.  No driver showed up according to any of the directions.   We waited two hours before finally paying again for a taxi.  Oasis took no accountability or offered compensation. So a  bad start continued into the next morning to find no lounge chairs around the pool and only a handful on the beach.  Guests needed to get up in the dark in order to claim a chair.  We watched people battle for and steal chairs throughout the day.   So where is one to relax?   only in your room or maybe a day bed in a court yard with no view and dirty dip pools.  This hotel was a real turn off to want to visit Mexico again.   Food in the fine dining and the outdoor patio restaurant was good.

  Feb 08, 2026
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  Great, authentic, and the staff are incredible

  We read bad reviews the week before we arrived and were very worried. They couldn’t have been FARTHER from the truth. A few things: 1) This resort is older and far less expensive than others, you get what you pay for, 2) The resort is quite nice because of its layout (there are a lot of stairs and uneven ground please watch while walking at all times) making you have to wind around the pool and take in all the little sitting nooks and the secret spot near the waterfall, 3) Download the App prior to your visit and review restaurants open/closed times to help save on planning when you get there, 4) The best breakfast buffet has Ignacio (Tuk Kul) at the omelet station, the Sakura sushi restaurant and our server both were incredible, the show was beyond belief for the value, 5) Rent the beach plot at the Cocoa Beach, you get ALOT for very little, Eloy (our server) was top notch, we rented it for 3 days straight and were at P1 which had the best beach view, 6) The entertainment each night was great, we appreciated that it was authentic and no one tired to sign a bunch of stupid American songs with accents (like every other all-inclusive), 7) Most of the guests were not from the U.S., which we absolutely loved! It felt authentic, fun, and no politics discussions at the pool or beach. 8) The staff is top notch, they know how to have fun and take care of you. Tipping gets you better service (as it does anywhere).

  Feb 06, 2026