The Grand Oasis Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17649 reviews

• 

  Not your place if you want to relax

  Oasis Cancun was supposed to be our holiday to relax and enjoy the sun and water.  We paid Oasis for a shuttle from the airport and they provided very clear instructions to meet driver.  No driver showed up according to any of the directions.   We waited two hours before finally paying again for a taxi.  Oasis took no accountability or offered compensation. So a  bad start continued into the next morning to find no lounge chairs around the pool and only a handful on the beach.  Guests needed to get up in the dark in order to claim a chair.  We watched people battle for and steal chairs throughout the day.   So where is one to relax?   only in your room or maybe a day bed in a court yard with no view and dirty dip pools.  This hotel was a real turn off to want to visit Mexico again.   Food in the fine dining and the outdoor patio restaurant was good.

  Feb 08, 2026
• 

  Great, authentic, and the staff are incredible

  We read bad reviews the week before we arrived and were very worried. They couldn’t have been FARTHER from the truth. A few things: 1) This resort is older and far less expensive than others, you get what you pay for, 2) The resort is quite nice because of its layout (there are a lot of stairs and uneven ground please watch while walking at all times) making you have to wind around the pool and take in all the little sitting nooks and the secret spot near the waterfall, 3) Download the App prior to your visit and review restaurants open/closed times to help save on planning when you get there, 4) The best breakfast buffet has Ignacio (Tuk Kul) at the omelet station, the Sakura sushi restaurant and our server both were incredible, the show was beyond belief for the value, 5) Rent the beach plot at the Cocoa Beach, you get ALOT for very little, Eloy (our server) was top notch, we rented it for 3 days straight and were at P1 which had the best beach view, 6) The entertainment each night was great, we appreciated that it was authentic and no one tired to sign a bunch of stupid American songs with accents (like every other all-inclusive), 7) Most of the guests were not from the U.S., which we absolutely loved! It felt authentic, fun, and no politics discussions at the pool or beach. 8) The staff is top notch, they know how to have fun and take care of you. Tipping gets you better service (as it does anywhere).

  Feb 06, 2026
• 

  Do not recommend 🫠

  Stayed here a few weeks ago, while the resort itself is absolutely stunning, immaculate beach, nice pools - it appears that someone in a CEO level's management skills aren't up to par. The workers that are clearly underpaid and overworked, despite that unfortunate circumstance, they still deliver their best. The resort has 2-3 thousand people on it and holds 20 beach chairs and 40 pool chairs max, where is the logic behind this?? If you like to lay on the ground while vacationing then no prob! Upon entry you will be hit with a $100 US charge before they give you your bracelet and room key - if you're coming from Canada then add another $30-50 to that for exchange rates. Any daytime activities that took place, took place in the adult section, the kids were never considered in any of the events. What makes that even worse is that the kids have to walk through the adult section to get to the beach, so I guess they get to witness all of the foam parties and fun that's going on without them, again where is the logic here? If you're vacationing with children, go elsewhere. If you're looking to party like you're 20 again with loads of adult entertainment then consider this resort.

  Feb 06, 2026
• 

  Horrific

  This resort is horrible if you’re a tourist or someone who is visiting Cancun don’t stay here!! it’s overly crowded with locals that clearly don’t want you there. The housekeeper stole $20 from my purse and there was a whole incident where I was called a N word unprovoked (A worker and a Hispanic man was having a conversation in front of me while I was in line his daughter was with him the little girl looked at him and said “why are yall saying the N word” the man covered her mouth. I was the only black person right there at the moment so that speaks for itself) the food was the most disgusting and bottom on the barrel food you could imagine they recycle the food from the day before and serve it on the buffet the next day! It advertises 8 restaurants don’t fall for it most times they are closed or you aren’t able to make a reservation because they are “Booked” we didn’t get to visit one the entire time for this very reason. They have what they call snack bars that serve fries, pizza, and pork no beef no chicken only pork tacos all day but the condiment bar was disgusting literally have birds pooping all around and bird feathers falling in the toppings because it is outside and uncovered. There are bugs in the rooms under the mini fridge and over all cleanliness is not their first priority! The only good thing I have to say about this resort is the drinks are really unlimited other than that you get nothing that you paid for not even friendly service. RUN!!

  Feb 02, 2026
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  DO NOT GO!!

  This is no where near a 5 star resort. I am currently at the resort. Our disappointment started immediately. There was a 1 1:2 hour wait at check in. The lady then pointed where to find room. It was 10pm, so dark. We had no idea where we were going. No one to take you and your bag to your room.. I was travelling with a friend and had booked 2 beds. They gave us a king bed and said they had nothing else to offer. Said they would bring a cot, but it never showed. Next day we insisted on 2 beds. Moved our room next day at 5. The new room had a broken bed, the safe didn’t work, no one came to fix, bedside lamp didn’t work. There was a sewer smell in washroom. One of the towels was frayed and had holes. We had to ask for hand towels and face cloths as it seems the housekeeping staff just don’t care. The blackout drapes were stained and coming off the track. The drapery rod was off and on table and after cleaning was still sitting there. But the biggest issue was the elevator. 2 small(4) person elevators where one elevator never worked. The lineup at the elevator was ridiculous. Later saw online that the elevator has been out for sometime. Lineup at bars was also ridiculous. At the beach bar one guy was doing his best, while the other guy was on his phone, too busy to help. I go to Mexico frequently and have never heard so many people talking negatively about a resort.They have a very good show in the Atrium nightly but there is barely anywhere to view. Ridiculous!! There are different levels, something we were not aware of. We still had about 7 restaurants to choose from but could only get a reservation at 2, on our last 2 nights. We know to book right away on arrival. If you like to eat later be prepared for a huge lineup at the buffets. This place needs new management as the pools, beach are really quite lovely. ( that’s the bait)

  Jan 31, 2026