Grand Oasis Cancun - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17612 reviews

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  Food court would close at 4:00 and no food available

  Got to hotel we were told they only had a room with 1 bed, we would get a room tomorrow with 2 beds ,ok we got a cot,next day no room with 2 beds and the next day same we never got the room we payed for I was on a cot for the week, we made friends with some women who they did the same thing to them this is a scam to fill up 1 bed rooms

  Jan 08, 2026
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  Nothing Special @ Grand Oasis Cancun

  As this is our second time at this location the demeanor of privilege wasn't anything special with the same food and same service however getting kicked out for not having the correct bracelet for a coffee was demeaning.. the privilege class did provide lots of free chairs for the black and gold bracelet wears however those members were in the Blue party locations,.. -NO POOL CHAIRS -NO BEACH CHAIRS -people hogging chairs all day without actually using them -thief from the balconies as we lost 2 swim suites -expectation of tipping for bad service - minimal smiling on site from staff - I can recall just 2 or 3 that went above and beyond. - Room cleaning is an additional charge and not done regularly.. had to ask. -extras were way over priced ( message a $235 UDS) -Drinks WAY TOO STRONG.

  Jan 06, 2026
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  Not worth it

  Even for the cost paid, this resort was not worth it and will not be receiving a return from us. Although the location is beautiful, the service is absolutely terrible. The beach was phenomenal: water was clear and beach was great to swim and tan in. Additionally, the scenery of the resort is gorgeous as well. So much greenery and fun little zones to hang out in or take pictures. On the other hand, service was nearly non-existent. From the start, we got out of our transportation to no welcome at all; it was our responsibility to drag our luggage's and locate the check-in (which we were told to go to a different room twice after waiting in terrible lines). The hotel was fully booked during our stay and it was clear that the resort is not suited for such a large capacity. When going to shows or even the pool or a snack bar, there were never enough seats. The main show room had maybe 30-40 chairs available, which were often reserved for premium members. Food-wise, also unprepared for such a large capacity. Bars always out of basic drinks (mojitos, margaritas), buffets have a small selection that repeats daily, and the walk-up food bars are always out of staples, even with a small selection already available (ran out of fries, nachos, no lettuce or tomatoes, ice cream always only had one flavor, machines--waffle, ice cream, milkshake, hot coffee--constantly broken). Can't even speak on the restaurants because the steakhouse and Italian restaurant required a reservation that didn't have an opening until after our stay (when we tried to reserve a spot on our first day), and the other restaurants that didn't require a reservation rather had a 2+ hour wait and eventually stopped taking in customers or weren't available to those on the basic plan. Another thing they constantly ran out of were the towels. 30 minute waits everywhere for new towels, even when it was 11am. They made such a big deal out of the towels--"pick them out over there not here," *go where they told us* "why did you come here, the towels are supposed to be in your room" *no towels in the room*. Room service did great the first day but after that the water and drinks were never refilled, towels were not exchanged, and was so hard to get new shampoo/body wash bottles even though we ran out. Entertainment was also very non-existent. Few shows in the evening and maybe 2 fitness classes during the day, but the activity staff was never seen walking around encouraging guests to join. Not much music was playing either, not giving the resort a fun and party vibe like others do. Overall, was silent and you were left on your own. One last thing to mention, the staff was also very minimal. Not many working in restaurants and no one walking around pools/beaches to clean up cups and ask if guests want something to drink/eat. Some of these things are picky, but being to other resorts in Cancun and other places, the service here did not compare at all. If I'm to pay such a price for an "all-inclusive" why is nearly everything not included or not available at the moment?

  Jan 05, 2026
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  Terrible, would pay to not stay here

  Where to start…..possibly the worst hotel I have ever stayed in and I’ve stayed in a 2 star in Egypt. The service is shocking the rooms are dated and the beds are tiny, I was lucky enough to get a room at the entrance to the hotel with the water filtration system which never stops making noise and the smell of egg just gets stronger through out the day. Also if you want a fresh towel in the room it’s a 3 day wait and the water in the room is the same. The staff are useless just sending you piller to post without a care in the world. Check in was great they just charged you the tax and sent you on your with out a mention of where anything was, make sure you have a black of gold wrist band because if you haven’t your very limited to what you can do. 80% of the stuff in the hotel is not included in the all inclusive, if you have kids I would cancel now because there is no entertainment for them and to be fair there is no entertainment for adults. To sum things up I would 100% stay away from this hotel and this is me saying it from sitting in one of there shocking rooms as I write this.

  Jan 03, 2026
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  Terrible

  Couldn’t get a chair by the pool. Requested a king bed and we received 2 twin with an incense? in a non smoking room? Wait to eat dinner was double estimated (over 2 hour wait) to be rushed because kitchen was closing. Will never return. Not worth the $$

  Jan 03, 2026