Dreams Tulum Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12149 reviews

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  El Patio - great service

  Great service. Oswaldo was our server at El Patio and we are so happy that we chose there for our last dinner. Exceptional service!! ***** my husband cannot have gluten and Oswaldo went out of his way to get him dessert from another restaurant!

  Feb 18, 2026
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  Memorable experience because of the staff

  Very beautiful resort, we were treated like royalty. Eric at the El patio really made us feel special, outstanding service and attention to detail. Diana at the world buffet and Laura at the beach were exceptional they took the time to make us feel at home, we appreciate servers like them. It really made our trip memorable. Thank you

  Feb 17, 2026
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  A lovely holiday, although room for improvement for vegan diet.

  A lovely resort, 5 miles from Tulum town which was accessible by Taxi or frequent communal minibus (we took the later several times as considerably cheaper than the taxi). The resort was on a sandy beach sandwiched between jungle and surrounded by wildlife. Beautifully kept grounds and well trained polite and helpful staff. The room was traditionally furnished, spacious and had a huge bed, large bathroom which included a shower and spa bath. Although a little dated it was clean and the quality of housekeeping was excellent. There was plenty of eateries on site and food choices, unfortunately not so many for me as a vegan. There was lots of fresh fruit, salad and vegetables but little understanding of the need for plant protein. I had expected there to be options of beans and nuts, but there was very little. The staff certainly tried to be helpful but didn't really understand the vegan diet. I however, accept that I am certainly in the minority. Tulum town has a couple of good vegan cafe restaurants where I had a couple of meals. But as I had fully inclusive in the resort it was not really practical or cost effective to keep eating out. I had expected more water sports onsite but there was very little, this could have been because the sea was sometime rough. Although still able to swim in marked area and in two nice swimming pools on site. I had hoped to do Yoga most mornings but unfortunately the second half of my 10 day holiday it was not available, this was disappointing. Some very interesting excursions to the jungle and Maya ruins. As well as cave and Cenote swimming and snorkelling and bike hire. I hope to return to this part of Mexico and possible this hotel to explore some more of the area.

  Feb 17, 2026
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  Warming Staff and beautiful area

  Staff and location are perfect. Could use some updating. Maybe better selection of alcohol. The beach is lovely and the ocean is so nice but so many rocks and seaweed. Hard to snorkel.

  Feb 17, 2026
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  Highly recommend and will be back!

  Incredible staff, amazing food, cleanest public washrooms ever (and overall resort), great pool and beach (not a swimming beach) and fantastic drinks. I stayed preferred with a swim out - would go preferred again but not swim out - that pool was flipping cold and the steps were very steep with no railing. What was great: - food - drinks - vibes - variety - CoCo coffee bar - closeness of activities, restaurants, pool and beach - quiet at night - great daytime activities - rooms/mini fridge - staff - room service - cleanliness - lots of pool and beach chairs - and they will find you one if needed - resort layout - small buffet BUT everything you need - morning omelet oh my!! They keep the bacon behind the omelet/ egg station so you have to ask for it :0) - water is potable!! What Keeps me from giving a 5/5? And none of these are dealbreakers for me personally. - although we paid for preferred, we did not get all the services we were supposed to - distance from airport - 1 1/2 hr drive - yuck because you have to leave so early on return flight - no reservations for à la cartes - you just line up so dinner was after 8 pm every night so we missed the 7pm live entertainment - also means you stand in line wherever you eat waiting for a seat - you get used to it - when they do outdoor food (Mexican night And others) they close the buffet so makes it harder to find a place for dinner I fully plan to return again next year -have travelled south for 21 years and this is the best trip south I have ever has

  Feb 16, 2026