JOIA Rose Hall by Iberostar (Formerly Iberostar Grand Rose Hall) - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

10183 reviews

• 

  Total disappointment

  Third time here. Total disappointment after just 8 hours here. Why? Horrible non existent service at dinner. Twenty minutes of no one waiting on us when we asked nicely to understand why we weren’t being helped Night entertainment we pay for was shuffled. At the pool. In the theater. Then a bunch of people beak dancing in the lobby. Not what I paid for. Bad bad

  Sep 12, 2025
• 

  Disappointed repeat guest. I got sick from the mold/musty odor.

  First, let me say that Iberostar JOIA is a beautiful property with a beautiful beach. The grounds are lovely and well taken care of. My butler Travis is a smart guy who was well prepared and attentive to me. Travis stayed in close contact with me daily to keep me updated on things happening at the hotel. But readers should pay attention to this and the other reviews that mention mold, mustiness, odor, etc. They are 100% accurate. I am a repeat guest of Iberostar and I was disappointed in my stay recently. As soon as you enter the building, you can smell a distinct odor that is best defined as a moldy, damp basement. It's in the hallways and in the rooms too. And like other reviews mentioned, the hotel tries to cover up the smell with scents in the room and in the hallways. I got pretty ill. I was perfectly fine before I got there, but once I arrived, I was sneezing, coughing, and had congestion; and my nose and eyes wouldn't stop running. I changed rooms, and that didn't help. I saw the onsite nurse, and she charged me 65 $USD for an Advil (with a side of attitude), which of course, did not help either. I was breathing in damp, moldy air mixed with air freshener. But the instant I stepped outside, my symptoms subsided. So shortly into my stay, I checked out. The Guest Relations manager was nice and refunded me for the rest of the nights I wasn't staying, which I truly appreciate. As soon as I left, I could breathe again and had no symptoms for the rest of my trip. I definitely believe I was allergic to whatever was happening in my room(s) and in the hallways. Guests should exercise caution when considering staying here. The mold/musty odor throughout the hotel/rooms is a huge deterrent and must be resolved. Another issue with the rooms is that you cannot open the sliding doors to your balcony while the AC is on, or the entire room will fill up with condensation. It will feel like a rain forest. Even when the AC was off, this still happened. The air in the rooms generally felt damp and stale. It was uncomfortable. I have never had this issue at other hotels. Lastly about the room, the whole water bottle thing is weird. They don’t use plastic anymore. So they have these refillable water bottles in the room that they claim to steam and reuse. They are NOT secure! Anyone could open them at any time and tamper with the bottle. Would you buy a bottle of water from the store that you didn’t already open yourself, that anyone could easily open and close back before you buy it? Didn’t think so. Do not drink from those bottles, it’s not sanitary. Food: I thought the made-to-order food was good. I dined at Surf and Turf and generally enjoyed my meal. However the portion sizes have gotten noticeably smaller over the years. I recommend the hotel not use such enormous plates; it makes the portions look even worse. The food that is left out at the buffets is exposed to insects and the heat in general, which can be problematic. But we're in the tropics, so it is what it is. The beach: Service has changed since I was last here. In the past, the servers would walk the beach taking orders. It seems that the beach has gotten so busy that now you scan a QR code on your umbrella, place your order, and they bring it over from the bar. The QR code on my umbrella didn't work, but scanning the one next to me worked fine. Overall service: I think there is more work to be done training their staff. At times service was pretty slow, and the attitudes of some of the staff was unpleasant. STILL, I would consider returning to Iberostar in the future if they could get the mold/odor issue totally fixed from the inside out. They probably need a massive renovation though.

  Sep 12, 2025
• 

  Anniversary stay

  Our butler Chris was great, everything that we asked for and more. When we needed information for the different restaurants on the resort, he was able to guide us to what we were looking for. Chris checked on us as well periodically to make sure we were ok. Definitely a great experience!

  Sep 12, 2025
• 

  Vacation of a lifetime. Making memories.

  I had the absolute BEST experience at Joia Rose Hall @Iberostar! Our room, (swim up Butler suite), was excellent. Our Butlers , Alain and Andre' were TOP TIER!! Actually, they made our stay worth every cent, catering to our every WANT and NEED, (within their control, of course), and on our next trip, August 2026, I will definitely be requesting both Alain and Andre' again. The staff were so friendly and welcoming. The customer service was awesome as well. The beach was lovely and relaxing. The activities, wellness, games, foam party, shows were great!! I can't wait to return..

  Sep 12, 2025
• 

  If in MoBay skip…there are better options

  So check in, pool staff, and pool bar staff were amazing. The drinks are weak, so if you aren’t a “club” member you don’t get top shelf. The best restaurant was Galleon Surf and Turf. Breakfast should have been served in the beachside restaurant, not tucked back up away from the views, there also wasn’t a good outdoor seating area for the restaurant. We stayed for Labor Day weekend. Do NOT waste your time in the Hibachi restaurant, it was disgusting. Also wish there had been more fresh fish and seafood options, give that you’re on a Caribbean island next to the ocean. Overall food was mid. Now the room, booked under my IHG account since I’m a member, had a request for 2 beds. Got there and they told us we had 1 bed, as it was a trip with my friend we were like no it needs to be 2 beds, so then our room had to be moved to the bottom floor. Big mistake, huge mistake. The bottom floor definitely had a water smell to it, expected given access to the pool and beach. Unfortunately the plumbing was not great and as the resort got more crowded for “members week”, bathroom plumbing could be heard chugging at all hours of the night and then our room began to smell like raw sewage. As this is my 3rd resort in the MoBay area I can definitely say I would not recommend.

  Sep 10, 2025