Riu Palace Las Americas Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5357 reviews

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  Cancún never disappoints!

  From the minute we entered the Hotel we were treated like Family. The staff are so friendly and helpful. No problems getting into restaurants without waiting or reservations. Lots of activities to choose from all day & night. Plenty of chairs at the beach and pool. The ocean is beautiful blue & very calm. Great adults only stay here! We would like to recognize all the hard workers who were extra helpful & kind. Miguel Doorman -Ask him anything Nayeli Front Desk Alejandro RIUfun f Valentin pool waiter/bartender Abu at lobby bar Jonathan (Johnny) Riufun Isai at El Romero Elio Scuba Caribe Dayana Riufun Fidel at lobby bar / server Daniel and Damian at Mexican restaurant Jacky at Sakura

  Aug 30, 2025
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  Amazing Time Spent at Riu Palace Las Americas

  We just got back from a week's stay at this resort. We had stayed at Playa Del Carmen in the past, but were concerned about the excessive seaweed that we read about in other reviews. Once we arrived, we noticed workers picking up and removing the seaweed for about 2 days of our stay. After that, the beach was clear. We checked in to the 8th floor and realized we did not have balconies. We spoke to the front desk, who were more than accommodating and moved us to the 5th floor, which had balconies. We ate at the buffet, which had an amazing variety, including gluten-free and vegan options. We enjoyed the breakfast and lunch buffet throughout the week. We had dinners at the steak, Italian, and fusion (Krystal) restaurants. Overall, the food and service were great and delicious. The specialty restaurants were first-come come first-served serve but we had no difficulty being seated right away. (We were a party of three). The staff and servers were amazing, kind, attentive, and always friendly. When my father misplaced his sunglasses, a staff member (Alfonso) found them and brought them to the front desk. And they surprised my parents for their anniversary by decorating the room beautifully, and provided a bottle of champagne and chocolate-covered strawberries. My parents were very touched and happy to appreciate this very kind gesture. The activity pool was fun, and the games did not center around alcohol consumption like other resorts. We enjoyed the aqua gym (Damien's class was on fire) and the pool volleyball games thoroughly. After our fun in the morning, we ventured to pool number 2, the quieter pool, which was very relaxing, overlooking the ocean. Whether at the pool or at the beach, the wait staff were always making sure everyone had what they needed, whether that be an umbrella or a drink. They were very attentive and kind. Overall, it was a great experience, very clean and well-kept. We look forward to returning.

  Aug 29, 2025
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  Don’t recommend this resort

  The hotel room was terribly dirty and mildewy . All of our clothes are either ruined or had to be washed multiple times to get the mildew odor out. The room was so wet with humidity we felt like we were sleeping on wet sheets. Black mold on ceiling curtains and the bathroom was so bad. Instant headache and had to ask to switch rooms. The housekeepers did a great job of surface cleaning but the bed skirts, curtains and couches were not clean at all.

  Aug 25, 2025
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  Nasty!

  This hotel smells of damp. It smelled in 2010 and it still smells 15 years later. We came back and our bags and clothing stink of the mould. Last time it took (I kid you not) YEARS for the smell to leave the luggage. I have no idea why we went back, NEVER AGAIN!

  Aug 25, 2025
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  Impressed, I'll go back for sure

  Food & Service was very good. Poolside, Beach, Lobby servers were good. Ample beach and pool chairs. Hotel was comfortable. Guests were fun. Catalina for morning buffet, Enrique in the Cabana area and Lucy the Housekeeper were great.

  Aug 24, 2025