What We Love
- Spacious rooms allow you to stretch out, relax and create a relaxing experience for you and your family.
- Keep your fitness routine on schedule with the onsite exercise center.
- Indulge yourself at the detoxifying hydrotherapy spa.
Things to Know
- The resort is only 12 miles from Cancun International Airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Booking a Preferred Club room, getting a Jacuzzi on the balcony and access to a private pool.
Resort Details
- Various Bars & lounges
Splash - Swim up bar at the main pool.
Scores - Evenings in the upper level of the shopping area. DJ music, 3 flat screen TVs and 2 pool tables.
The Reef - Daytime swim up bar.
Moments Lobby Bar - Evenings in the main lobby.
The Mix - Beach bar on the main beach.
The Lounge - Available to Preferred Club guests only.
- Various Restaurants
Barefoot Grill | Lunch
- Casual grilled favorites served poolside
Capers | Dinner 5:00 p.m. – 10:30 p.m.
- Rich Italian flavors in a Tuscan setting
- Approximate seating capacity: 96
- Dress Code: Casual Elegance
Carnival International Buffet | Breakfast, Lunch and Dinner
- Featuring an international menu with a casual atmosphere
- Air-conditioned restaurant dining area with an outdoor terrace
- Approximate seating capacity: 550
- Dress Code:
o Casual for breakfast and lunch
o Formal for dinner
Castaways | Lunch
- Poolside dining area serving sandwiches, gourmet favorites, small bites and drinks
- New pizza oven
- Approximate seating capacity: 250
- Dress Code: Casual
Cin Cin | Dinner
- An elegant, romantic atmosphere with Mediterranean gourmet cuisine
- Space available for private dining of up to 8 guests
- Approximate seating capacity: 90
- Dress Code:
o Inside: Formal
o Terrace: Casual elegance
Coco Café | 24-Hours: Café, Late Night Bites
- Premium coffee and deli snacks in a casual atmosphere
- Late night bites served à la carte that include soup, salad, sandwiches, pizza, pasta and paninis
- Dress Code: Casual
Mercure | Breakfast*, Dinner
- Elegant French cuisine in a serene garden
- Approximate seating capacity: 52
- *Breakfast is for Preferred Club guests only.
- Dress Code: Formal
- Adult only
Spice | Dinner 5:00 p.m. – 10:30 p.m.
- Asian Cuisine, seated beside tranquil fountains and nearby wooden formations around an indoor Zen Garden with three Teppanyaki tables, a Sushi Bar and Pagoda
- Approximate seating capacity: 78
- Dress Code: Casual Elegance
Tamarindo | Dinner
- Delectable Mexican cuisine
- Approximate seating capacity: 80
- Dress Code: Casual Elegance
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Children welcome
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Housekeeping - daily
- Laundry/Valet service
- Meal Plan Type: All Inclusive
- Business Center†
- Meeting Facilities†
- Meeting/Board Rooms†
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The hotel offers a full range of services to help you start planning your Now wedding. Our romantic wedding gazebos overlook the crystal-clear Caribbean. And our professional wedding coordinators are here to handle every detail, from the bouquet and boutonniere to your wedding cake and sparkling wine toast.
† Fees may apply
- Bike rental
- Children's program, onsiteEXPLORER’S CLUB FOR KIDS
Ages: 3 – 12At this fully supervised children's program, kids will enjoy the following activities:- Arts & Crafts- Playground- Sandcastle contests- Board games and video games- Weekly campout adventures- Movies in the club- Beepers for parental control- Dinner for children at Carnival buffetAll Explorer’s Club staff members are certified by the Mexican Red Cross in CPR for children - Fitness center on-site
The fitness center offers full access to treadmills, stationary bikes, elliptical machines, stair climber, and free weights.
- Peloton bike
- Miniature golf †
- Non-Motorized Water SportsThe resort has kayaks, Hobie cats and snorkeling (at additional cost).
- Outdoor poolThere are 3 heated pools including main pool, children's pool, and an adults-only pool for Preferred Club guests.
*Bluetooth speakers are not allowed at the main pool - Spa †Experience your choice of the most soothing, relaxing, and result driven treatments including facial, massage, hydrotherapy. Treat yourself to a manicure, pedicure, or hairstyling services at the full service beauty salon.
- Teen programs †CORE ZONE TEENS CLUB
Ages: 13-17At this supervised program, teens can meet each other and enjoy the following activities with no parents around:- Videogames – PlayStation 4 with 2019 edition videogames- Individual gaming capsules- Guitar hero arcade with two consoles- Lighted dance floor- DJ Equipment with mini turntable for DJ lessons- Selfie wall- Movie area- Ping Pong table- Foosball table- Darts- Bean bag chairs- Karaoke- Movie nights**- Scheduled activities that vary by week - Tennis court †
- Theatre †Nightly entertainment and themed parties like "Idol" singing shows, Mexican shows, break dancers, and fire breathers, karaoke, and game shows.
- Golf †
Gran Coyote Gold course is nearby. Green fees (preferred rates).
- Xcaret Eco Park
The whole family will love exploring this eco-park with its combination of natural history and cultural attractions. You can swim with the dolphins, find indigenous animals, watch theater shows, and much more!
- CenotesCenotes are beautiful and naturally occurring underground swimming holes. Tour 4 different cenotes named after the 4 elements - fire, earth, water, and air.
- Coco BongoEnjoy one of the most famous nightclubs around, a can't miss experience. Enjoy a drink or two while you dance the night away or take in a performance.
- TulumVisit the amazing Tulum archeological site where you can experience a piece of history as you explore the ruins and learn all about the ancient Mayan people.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19280 reviews
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Jan 24, 2026Amazing waiter
We are in the restaurant capers, the Italian place, and our server Jaime was amazing. He brought us dishes and basically read our minds on what we wanted. He was attentive, our table was full, our cups are full, and our hearts are full. Thank you so much for the amazing experience Trevah! and especially Jamie.
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Jan 24, 2026Avoid UVC!
Resort is nice as long as you buy Preferred section. Food is ok, not best and not worst. They have UVC club there - AVOID at any cost! UVC lied to us and is not worth the cost!!! Do your diligence!! We have been in better resorts that we didn't waste 6 hours on presentation that should last 1,5 hours. UVC is a NO!
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Jan 24, 2026
MELVIN MELVIN MELVIN
If money is not a factor, definitely get a cabana for your entire stay if you’re not willing to fight for pool chairs or wake up at 6:00am on your vacation just to save pool chairs. In addition, you will get a pool concierge who will make sure you’ve got everything you need each day. This is our first time at this resort. We are UVC members and we are trying each resort in the library every other month. Our next is Dreams at San Jose Del Cabo in March. That said, we have encountered amazing people/staff at each resort. One that stands out is MELVIN, Pool Concierge at Dreams Jade in Puerto Morelos. During the entire week, Melvin has been there constantly asking if we’re ok or if we need anything. If the service is not met by the pool servers, he will get on them to make sure they’re on top of each. Melvin is a gem. He was supposed to be transferred at the bigger pool but because of his great personality and amazing rapport with the Preferred Guests, he stayed at the Preferred Pool. The Preferred Pool is another review in itself. Anyways, you can certainly tell if Melvin is not around. During his day off (Thursday), service went down tremendously. We didn’t get our order and the wait for drink took almost 30 mins. Don’t want to throw anyone under the bus, but I think that is more of a training issue. Melvin needs to be trained as an Assistant Manager or Pool Concierge Manager. He can be a great example to the other staff not up to par on customer service. Melvin is amazing and I am sure if you encounter him during your stay you will feel the same. ROBERTO (Melvin’s Supervisor) you need to make him an assistant manager and have him train your staff.
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Jan 23, 2026
Wonderful Getaway! Highly recommend.
Dreams Jade resort and Spa exceeded expectations. We had read the reviews and they were so so. I would say that this resort is a 10 out of 10. The food was excellent! We were able to dine at four out of the five specialty restaurants and they all stood out as wonderful. The buffet also excellent. Great choices, especially if you like Mexican food. There was the barefoot Grill and castaways which were mainly poolside and for lunch once again 10 out of 10. Lots of variety and delicious. We loved our room which was large and had two sinks, so we didn’t have to share. There was a sunken living room and a lovely patio overlooking the water and the pool. No complaints. We had coffee and pastries delivered to the room every morning, which showed up on time when we requested them. Very easy to use the app and schedule it the night before. I wish I could remember the names of the servers that brought it to our room, but they were always very pleasant and efficient. Our favourite part of the resort was the pool. There were actually three pools in the main area all offering different things. The pool we chose to frequent was the one furthest away from the action, but it had the infinity edge overlooking the ocean. The Drink service at the pool 12 out of 10. Israel took care of us three out of the five days we were there and he was excellent at remembering our drink orders, coming around regularly, and making sure we were doing OK. The grounds at the resort were very well kept. Although it seemed big it was actually very manageable to get around and felt very quaint. All in all, I would highly recommend this resort and we are already planning to go back one day.
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Jan 23, 2026
Made great friends
We had a great time at the resort & made great friends with Oscar "Panda" at the Moments bar, Leopoldo at the Mix Bar/Pool bar & Francisco at the Lobby bar. Awesome bartenders! Very friendly. We'd go back to spend time with them. They made our stay unforgettable.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.