What We Love
- Spacious rooms allow you to stretch out, relax and create a relaxing experience for you and your family.
- Keep your fitness routine on schedule with the onsite exercise center.
- Indulge yourself at the detoxifying hydrotherapy spa.
Things to Know
- The resort is only 12 miles from Cancun International Airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Booking a Preferred Club room, getting a Jacuzzi on the balcony and access to a private pool.
Resort Details
- Various Bars & lounges
Splash - Swim up bar at the main pool.
Scores - Evenings in the upper level of the shopping area. DJ music, 3 flat screen TVs and 2 pool tables.
The Reef - Daytime swim up bar.
Moments Lobby Bar - Evenings in the main lobby.
The Mix - Beach bar on the main beach.
The Lounge - Available to Preferred Club guests only.
- Various Restaurants
Barefoot Grill | Lunch
- Casual grilled favorites served poolside
Capers | Dinner 5:00 p.m. – 10:30 p.m.
- Rich Italian flavors in a Tuscan setting
- Approximate seating capacity: 96
- Dress Code: Casual Elegance
Carnival International Buffet | Breakfast, Lunch and Dinner
- Featuring an international menu with a casual atmosphere
- Air-conditioned restaurant dining area with an outdoor terrace
- Approximate seating capacity: 550
- Dress Code:
o Casual for breakfast and lunch
o Formal for dinner
Castaways | Lunch
- Poolside dining area serving sandwiches, gourmet favorites, small bites and drinks
- New pizza oven
- Approximate seating capacity: 250
- Dress Code: Casual
Cin Cin | Dinner
- An elegant, romantic atmosphere with Mediterranean gourmet cuisine
- Space available for private dining of up to 8 guests
- Approximate seating capacity: 90
- Dress Code:
o Inside: Formal
o Terrace: Casual elegance
Coco Café | 24-Hours: Café, Late Night Bites
- Premium coffee and deli snacks in a casual atmosphere
- Late night bites served à la carte that include soup, salad, sandwiches, pizza, pasta and paninis
- Dress Code: Casual
Mercure | Breakfast*, Dinner
- Elegant French cuisine in a serene garden
- Approximate seating capacity: 52
- *Breakfast is for Preferred Club guests only.
- Dress Code: Formal
- Adult only
Spice | Dinner 5:00 p.m. – 10:30 p.m.
- Asian Cuisine, seated beside tranquil fountains and nearby wooden formations around an indoor Zen Garden with three Teppanyaki tables, a Sushi Bar and Pagoda
- Approximate seating capacity: 78
- Dress Code: Casual Elegance
Tamarindo | Dinner
- Delectable Mexican cuisine
- Approximate seating capacity: 80
- Dress Code: Casual Elegance
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Children welcome
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Housekeeping - daily
- Laundry/Valet service
- Meal Plan Type: All Inclusive
- Business Center†
- Meeting Facilities†
- Meeting/Board Rooms†
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The hotel offers a full range of services to help you start planning your Now wedding. Our romantic wedding gazebos overlook the crystal-clear Caribbean. And our professional wedding coordinators are here to handle every detail, from the bouquet and boutonniere to your wedding cake and sparkling wine toast.
† Fees may apply
- Bike rental
- Children's program, onsiteEXPLORER’S CLUB FOR KIDS
Ages: 3 – 12At this fully supervised children's program, kids will enjoy the following activities:- Arts & Crafts- Playground- Sandcastle contests- Board games and video games- Weekly campout adventures- Movies in the club- Beepers for parental control- Dinner for children at Carnival buffetAll Explorer’s Club staff members are certified by the Mexican Red Cross in CPR for children - Fitness center on-site
The fitness center offers full access to treadmills, stationary bikes, elliptical machines, stair climber, and free weights.
- Peloton bike
- Miniature golf †
- Non-Motorized Water SportsThe resort has kayaks, Hobie cats and snorkeling (at additional cost).
- Outdoor poolThere are 3 heated pools including main pool, children's pool, and an adults-only pool for Preferred Club guests.
*Bluetooth speakers are not allowed at the main pool - Spa †Experience your choice of the most soothing, relaxing, and result driven treatments including facial, massage, hydrotherapy. Treat yourself to a manicure, pedicure, or hairstyling services at the full service beauty salon.
- Teen programs †CORE ZONE TEENS CLUB
Ages: 13-17At this supervised program, teens can meet each other and enjoy the following activities with no parents around:- Videogames – PlayStation 4 with 2019 edition videogames- Individual gaming capsules- Guitar hero arcade with two consoles- Lighted dance floor- DJ Equipment with mini turntable for DJ lessons- Selfie wall- Movie area- Ping Pong table- Foosball table- Darts- Bean bag chairs- Karaoke- Movie nights**- Scheduled activities that vary by week - Tennis court †
- Theatre †Nightly entertainment and themed parties like "Idol" singing shows, Mexican shows, break dancers, and fire breathers, karaoke, and game shows.
- Golf †
Gran Coyote Gold course is nearby. Green fees (preferred rates).
- Xcaret Eco Park
The whole family will love exploring this eco-park with its combination of natural history and cultural attractions. You can swim with the dolphins, find indigenous animals, watch theater shows, and much more!
- CenotesCenotes are beautiful and naturally occurring underground swimming holes. Tour 4 different cenotes named after the 4 elements - fire, earth, water, and air.
- Coco BongoEnjoy one of the most famous nightclubs around, a can't miss experience. Enjoy a drink or two while you dance the night away or take in a performance.
- TulumVisit the amazing Tulum archeological site where you can experience a piece of history as you explore the ruins and learn all about the ancient Mayan people.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
18993 reviews
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Dec 01, 2025Sensational
Amazing! Luis was brilliant and the food was A++ Neftarli was amazing .. the food and the show was amazing. Order everything on the menu really good!
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Dec 01, 2025family vacation done right!
we stayed here almost 15 years ago on our honeymoon and we decided to take our girls this year. it was a special trip after all. the hotel was still stunning. very clean outside. excellent service by the staff. we got upgraded to ocean view room. the staff made sure to make us feel special especially my 10 year old daughter since it was her birthday upon arrival. the food was great drinks were great. we loved the kids club especially. the girls were extremely awesome! ANA, ELY, JOHANA, MIRIAM were amazing!!!! thank you girls! my only negative review were the rooms. they are very in need of updating. upon arrival the room was kind of dirty, ounce I addressed it with the housekeeping team it was much cleaner. but overall the rooms were a big disappointment. the property is very nice and I feel like the room will bring down the ratings of this resort. I hope in the future they will update the rooms. thank you Dreams Jade for Wonderfull stay other wise!!!
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Dec 01, 2025Incredible Staff, but Horrendous Food – Not Worth the Price
I recently spent my Thanksgiving holiday at Jade Resort. While the staff were incredible, the overall experience was let down significantly by the food quality. For the price paid (and points redeemed), this property simply isn't worth it. I honestly wish I had chosen a different resort for the holiday. The Food: To be blunt, the food at all specialty restaurants (except CinCin) was horrendous. Spice (Japanese): A major letdown. The portions were small, the sushi tasted like a sponge, and even the soup—a simple recipe—was bad. We didn't try the hibachi, but the a la carte options were not appetizing. Even the appetizers were bad; the spring rolls had a strange mix inside that I couldn't even finish. Surprisingly, the spring rolls served by the Privilege Club pool were better than the ones in the actual restaurant. The Italian Restaurant: The penne pasta was inedible. Worse, the shrimp risotto had a weird smell and the shrimp tasted expired. It was genuinely concerning. The Buffet: Very basic and tasteless. The Saving Grace (CinCin): The only good meal we had was at CinCin. The Chicken Marsala was delicious, and the Balsamic Shrimp was excellent (ironically, the risotto served here was far better than at the actual Italian restaurant). The Beach & Pool: If you are a beach person, be aware that the beach area is very small. The water also wasn't as clear as I have experienced at other resorts in Cancun. However, the pool is heated, which felt very relaxing and comfortable for this time of year. Recommendation: Stick to room service; it is by far the best option for meals here. However, if you are planning to spend 3+ days here, it doesn't make sense to book a resort where you are forced to rely on room service just to get a decent meal. The Staff: The service is the one thing keeping this from being a 1-star review. Housekeeping & Maintenance: The staff was super nice. We had a small lizard in our room and the technicians were fast to respond. They safely removed the lizard without harm and placed it on a wall outside so it could go live its merry little life. Room service was fast, as was the delivery of requested amenities. Hospitality: Nora and Martin showed amazing hospitality throughout our stay. The drinks by the pool were great and staff made their rounds every 20 or so minutes. Safety: A special shout-out to Luis (the lifeguard). We had a small medical concern, and Luis was quick to respond and took care of us with total professionalism. Pro Tip: If you are looking for some quiet, child-free downtime by the pool, head over to the Privilege Club pool area. No one actually checks if you have access, so anyone can use it.
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Dec 01, 2025
A memorable week.
Great week at Dreams Jade resort in Cancun. Great food and very friendly staff. Beautiful beach to enjoy every day. Would strongly recommend staying there and enjoy their tremendous hospitality.
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Dec 01, 2025
Great experience at Dreams
Perfect for family and with the all inclusive it's a way to go . Cancun is very expensive for tourists. The restaurant options are amazing. We love the Italian and French restaurant with quick service and the great food. I feel like they can improve the asian menu but there's 5 restaurants to choose from including the buffet. There's so many things to do to choose from in the resort, it's just a bummer the tennis courts are under renovation when we get there. Overall, the place is great we just didn't like the timeshare presentation. The service is great. Great employees and very attentive.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.