Grand Palladium Lady Hamilton Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

18072 reviews

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  Want All Lose All

  The Palladium was simply not prepared to have guests as a result of the category 5 hurricane Melissa that devastated Jamaica ... and it showed. They should have remained closed a while longer. Although I was unable to speak to anyone at the hotel after calling daily, 2-3X per day for over 2 weeks, the Palladium Group refused to refund my all-inclusive fees and instead emailed me with the penalties that they would assess should I cancel my stay. Only after our arrival were we told that we would not be staying at the Lady Hamilton side of the property because of hurricane damages. Again we were not given a choice to cancel but rather told we would be staying at the Grand Palladium, a choice we would not have made. Furthermore, when we requested an ocean room view (many of which were available because of very low occupancy) because of all the inconveniences and aggravation, again we were refused. No show of goodwill whatsoever. And as was predictable, the food at times was cold, stale, about the same each day even as the variety dwindled over time. Issues with our room included standing water in the sink, slow toilet, no phone service, spotty wi-fi, and no drawers in which to place clothing. It was. also eerie being at a hotel that was so empty... and lifeless. The staff made up for this as much as they could. However, one couldn't help but sense the palpable suffering they were still experiencing having just undergone the devastation of hurricane Melissa! I would say greed rather than genuine concern for paying guests and a hurting staff was the chief motivator for Palladium. Not worth it.

  Dec 07, 2025
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  Recent experience after hurricane Melissa

  I just returned from Grand Palladium. I was nervous about traveling there with family so soon after the hurricane. It is about an hour driving from the airport. The lady Hamilton side is closed for repairs which is understandable and guest are staying on the Jamaican side. There is a lot of walking from the rooms to the food/entertainment/pool. They do provide golf cart shuttles upon request or if you can flag one down. The property is beautiful. My room was on the ground floor in Suite 14. It was clean. There are no satellite antennas for the televisions in the rooms. However, there were TVs in the sports bar. All the staff I encountered were friendly. Shout out to: Owen - steakhouse Marlon - Italian Carl -signature bar Marolyn- housekeeping Taj- Asian restaurant Ansley- maintenance Chantelle -spa concierge Anthony Malcolm - Mexican restaurant I know I’m forgetting a whole lot of other staff. The spa was so lovely. Sunset Cove Beach was quiet and serene. Definitely asked for a shuttle to get back to the rooms because it is a walk. The main pool was so huge and there were plenty of lounge chairs. Now about the food. I’m a person that does not cook with salt so I felt all of the food was a little heavy on the salt. Breakfast was never really complete for me. The omelette station had few toppings to choose from : onions, chicken, jalapeño peppers, tomatoes and cheese. I could not believe there was no sweet peppers. I did see mushrooms one day on a guy‘s omelette, but I don’t know where he got them from because when I came there, it was all done. I searched every day. I ate the buffet for lunch and it was good/ typical selections. I only ate in the specialty restaurants for dinner. The wait times once you’re sitting at the table could be over an hour for the meal, but during that time you had access to the salad bar, which was a good distraction from hunger. The entertainment staff put on great shows (Motown and tribute to Bob Marley was my favorites) at 9 PM in the theater every night and then at 10 PM the club opened up until 11. Overall, I would say it was a nice relaxing experience. It’s quieter than most resorts I’ve been to in Jamaica. I didn’t see any pool activities like pool yoga, or foam parties or anything like that, but they did have dance lessons and volleyball off to the side. Be prepared to deal with the spa concierge and travel club/timeshare concierge trying to get you to set up an appointment. It was a bit annoying, especially since I had did it already. But there’s no way of them knowing. About the beach, Most lounge chairs on the beach do not have umbrellas so be sure to bring a hat. Beach service for drinks is almost nonexistent so make sure you get your drinks before you come down to the beach. Last tip would be to be patient with them as they are doing their best after a devastating storm.

  Dec 07, 2025
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  Great place and people!

  We stayed at Grand Palladium for 9 nights and had a great time. It’s about 45 minutes from the airport. The place looks amazing considering they are recovering for a category five hurricane. They already fixed a lot of the hotel and are actively working to fix what’s left. The rooms were very spacious and clean. Housekeeping came in every day. We ate at the buffet and speciality restaurants. They were all great. After dinner they had shows and we enjoyed all of them. The staff there is so nice in every department. Everyone is warm and welcoming. We had so much fun everyday by the pool with the entertainment staff. I did fitness classes including water aerobics and step fitness. We participated in various games such as horeshoes, beach soccer and cornhole. The cultural moves dance class were a lot of fun. They always kept the crowd going at night at the infinity bar as well. Some of our favorite pop entertainment staff included Ackeem “Keewee”, Althea, Orlando, Omori, Carlon, Wesley, Daniel, and Ricardo. We will be back!

  Dec 07, 2025
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  Great vacation with a few hiccups!

  The resort did well considering the recent hurricane. We asked about the TV everyday and no one came to fix it. We knew it was intermittent, but the room next to us had TV. Very dissatisfied in that regard. Overall, nice resort and friendly staff.

  Dec 06, 2025
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  Vow renewal

  From the moment you arrive you greeted and welcomed brother best staff ever. You will not be disappointed with nothing at this resort. It's a 10 out of 10 !!

  Dec 05, 2025