Riu Ocho Rios - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13633 reviews

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  Very poor experience

  Having stayed at this hotel and other RIU properties I had expected a much better experience than I got. Arrival was poor I felt somewhat humiliated by the front desk staff who asked me basically to prove who I was despite having my passport and card. I was asked to login to my bank account and verify that the card used was mine. I had to show the transaction on my account and then they refunded the $1 charged. The excuse being that there is a lot of scamming goes on. Never in my time working in this industry have my team ever asked a guest to do that nor have I ever been asked to do that at any of the other RIU properties I have visited including this one last year. The member of staff was frankly rude and not welcoming. I had requested the 2 rooms be near to each other but this was not possible as they were 2 different categories. I wasn’t offered the opportunity to upgrade the other room despite the hotel only being 70% full. The room was not clean, bathroom glass was covered in scum and scale and the mirror stickers were not even straight. The water pressure was poor and the water kept going hot and cold. The bedroom smelled musty and mouldy and the floor was slippy all of the time. The bed was hard and uncomfortable with only 2 pillows. The cushions were very smelly as was the extra blanket in the wardrobe. The food despite there being a lot of choice was poor quality and like warm. Most of the meat and fish was over cooked and dry. Most of the time the buffet looked untidy and some dishes were empty and not re-filled. Breakfast was better although the temperature of the food was still an issue. One night at dinner my friend was refused service because he was wearing a sleeveless top despite looking very smart and respectful. Other diners were wearing strappy tops and dresses but a male can’t wear a sleeveless top? This is quite discriminatory frankly and outdated as a policy. It’s a resort hotel and not a very good one.. I get a dress policy for the speciality restaurants but not in the buffet which is more of a cafeteria than a dining experience. This was a humiliating experience and the member of staff did not handle it well. At this point I was ready to leave as it ruined the stay for me seeing my friend upset. The bar staff struggled to make basic drinks and either they poured them so strong as if to say don’t come back or made them differently each time. I think I had 3 different versions of a blue lagoon. My gin and tonic was made with soda and then when replaced was too strong.. poor attitude from the staff The entertainment was lacking compared to previous visit and in comparison to Aquarelle. The screen on stage is damaged and flickers and the sound quality is inconsistent. The only positive was the band who were good. Departing was the best past of my stay and I won’t be returning or recommending the hotel. I will thing twice before booking a RIU hotel in the future and certainly won’t stay at Ocho Rios again. It’s a shame as in Ocho there are a limited number of hotels unless you are a couple so next time I will try the Moon Palace as I’m told they are a cut above this property .

  Oct 04, 2025
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  Compliment

  I would like to acknowledge Calvin for his outstanding culinary skills and excellent service during my stay at the RUI Hotel, Ocho Rios, Jamaica.  When I complimented him on his professionalism, he humbly replied: “When I make my omelettes, I make them as if for me.” That simple statement perfectly reflects his pride in his work and the genuine value he adds to the guest experience. I would also like to acknowledge the excellent leadership of his restaurant manager, Natalin, whose guidance clearly inspires her team to deliver such high standards. Thank you, Calvin, for going the extra mile and for making my holiday experience one to remember!

  Oct 03, 2025
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  All-inclusive family fun

  I had a four day stay here for a wedding. The scenery, atmosphere, food and vibes were as expected. All the workers were kind and helpful. Buffets open nearly 16 hours out of the day. Resort is right on the beach and they have activities regularly scheduled or you can opt to take tours. Family friendly and safe.

  Oct 01, 2025
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  Bestie trip September 2025

  I went with my bestfriend and we had an amazing time. The food was great and flavourful always the beaches were gorgeous and the people were amazing. Special shout out to Rojay and Erol who took care of us during our trip and made sure we were always having a great time

  Sep 30, 2025
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  Riu Ocho Rios

  I just got back from a week at the Riu Ocho Rios, travelling with my bestie. I dont have any complaints! Grounds are beautiful and clean. We had an ocean view double bed room in building 3. Beautiful view. Cleaning was done everyday without fault. The beach is very clean. All bars are great and the drinks are amazing. special thanks to Rojaye who made our trip extra fun. You can really feel the difference with workers who enjoy their job and interact with the guests. main pool always has something going on, reggae pool by building 1 is more calm, still there is music and bartenders make great drinks. there is something for everyone here. buffet food was good, always something to eat. the jerk chicken and sausage was my favourite jamaican food. specialty restaurants are ok. i’d only recommend the french and italian. the steakhouse was ok however the steak was so tough and fatty. if you’re a steak lover, you won’t enjoy it. We had beautiful weather. taxi services at the lobby brought us out and we always felt safe. No vendors on beach as it is a private. entertainment team is great! they go above and beyond to get everyone up and moving. Riu Party on Saturday nights are amazing. We had the Neon party. Shoutout to Miguel for always bringing the energy!!! to summarize, i’d definitely revisit this resort with my friends. we all had a great time! please dont forget to tip your bartenders, maid and servers. too often people think all inclusive means they don’t need to leave a tip. the workers work long hours in the heat and deserve some recognition!

  Sep 30, 2025