Senator Puerto Plata Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3743 reviews

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  Some Great Moments, but Plenty of Room for Improvement

  My mom and I stayed at this resort for 7 nights, and while there were some enjoyable aspects of our vacation, unfortunately, we also experienced several inconveniences that affected our overall stay. Room and Service Experience On our first night, the room we were initially given did not meet our expectations based on the photos advertised online. The room was dark, outdated, and quite different from what we had anticipated. I contacted the front desk to ask whether they had any newly renovated rooms available, and I was told they did. We decided to pay for the upgrade. After upgrading, we had to move our own luggage because waiting for a bell attendant would have taken far too long. Thankfully, the upgraded room was much nicer, brighter, and located on the ground floor. However, we encountered another issue with the room safe. I called the front desk using my personal phone as the one in the room did not work and was told someone would be sent to assist us. Unfortunately, no one showed up. We eventually walked down to the front desk ourselves, where we were once again told someone would be sent. After waiting for quite some time, a security staff member finally arrived, but it took him another hour to fix the safe. This was extremely frustrating and inconvenient, especially since we had plans and wanted to spend our vacation enjoying the resort rather than waiting around for maintenance. Unfortunately, things got worse on our second night. After a period of heavy rain, we returned to our room to find it flooded with water. The entire room was wet, and we had no choice but to change rooms again. We packed all our belongings and waited for someone to bring us the keys to our new room, which was located upstairs. We also had to go from a two-queen-bed room to a king-bed room simply because that was the only option available. Having to relocate twice within the first two nights was certainly not the experience we expected. Food and Dining As for the food, I personally felt that the buffet could have been better. More importantly, I witnessed a concerning food-handling practice while waiting in line for the pork. I noticed the chef using the same pair of tongs to handle raw chicken and place it on the cooking surface, and then using those same tongs to turn the pork. I believe proper food-handling procedures should be followed. My mom and I mainly visited the buffet for the fresh fruit and breakfast options. On the other hand, the sports bar was a highlight of our stay. Their burgers and fries were really good, and we ended up having most of our meals there. The resort only had three restaurants, and the steakhouse was by far our favourite. We enjoyed it so much that we wanted to dine there again, but unfortunately, it was always fully booked. It would have been nice to have more opportunities to enjoy our favourite restaurant again during our 7-night stay. What We Enjoyed One of my favourite parts of the resort was the coffee shop and the gelato shop! We absolutely loved it and spent quite a bit of our time there. It was definitely one of the highlights of our vacation. Beach and pool was very nice and we got to see cruise ships passing by.

  Nov 11, 2026
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  A great trip

  We had another great experience at the Senator! Special thanks to Mini on the animation team!!

  Nov 11, 2026
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  Best vacation ever!

  My vacation was a blast! Skinny taught me how to dance and his energy was amazing! The rest of the staff was so nice as well, all around it was a great resort and such a great time!! Can’t wait to come here again

  Nov 10, 2026
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  Huge disappointment

  This place is a huge disappointment. Unlike as shown in the pictures on the website there is no shampoo or conditioner provided. I took my shampoo and conditioner out of my travel bag before leaving. Huge mistake. There is blaring music everywhere. We left the pool when it started and sought refuge at the beach, only to leave 20 minutes later when it started up there too. We can hear the music in our room. We spent two vacations at Aquamarine in Punta Cana and it was absolutely wonderful except for the pool music. Someone we know recommended this place as quiet. Someone delusional. Also, at two of the bars we went to the margaritas tasted like melted plastic. It was insane. Finally we found another quieter bar where the margaritas were good. I’m convinced the favourable reviews were written by bots. They have no resemblance to this place. Needless to say we’re NEVER coming back.

  Nov 07, 2026
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  Puerto plata vacation

  An Amazing Experience – 10/10! We had a fantastic stay at Senator Puerto Plata! The service was absolutely impeccable, and the entire staff made us feel welcome throughout our stay. A special shout-out to Skinny (Joel), whose kindness, warm personality, welcoming attitude, and contagious enthusiasm truly made a difference. He always greeted us with a big smile and made every interaction special. Thank you to the entire team for making our vacation so memorable. Outstanding service, truly a 10/10! We will definitely be back!

  Nov 06, 2026