Resort Details
- Aquazul
- Blanca Blue Restaurant
Dress Code: Collared shirt, polo shirts, dresses, skirts, casual shoes, dress sandals.
- Bocados Stk
- 24-hour front desk
- 24-hour security
- Doctor on call†
- Dry cleaning†
- Elevators
- Golf,Offsite†
- Ice machine
- Internet services†
- Jacuzzi†
- Laundry/Valet service†
- 24-hour front desk
- 24-hour security
- Doctor on call†
- Dry cleaning†
- Elevators
- Golf, Offsite†
- Ice machine
- Internet services†
- Jacuzzi†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Poolside service
- Restaurant†
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Umbrellas†
- Valet parking†
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Gym †
- Jacuzzi †
- Pool
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4486 reviews
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Apr 28, 2025Garza experience 10/10
Amazing resort with the most friendly and caring staff. Mariana Lima was amazing with keeping all of our needs. Amazing views, amazing food, clean pools and bathrooms. Beautiful beach, amazing spa. 10/10 would recommend. Can't wait to come back again.
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Apr 27, 2025Beware, this hotel is undergoing a massive construction project that will take years.
I’ll start with good… We just returned from our 6 night vacation at Garza Blanca in April 2025. Overall, the resort is lovely. The staff is friendly and attentive. In addition, the restaurants and room service are above average for an all inclusive. The spa is stunning with a high end hydrotherapy circuit. I had an amazing massage there! Our 7 year old son loved the kids club and the nanny service was super convenient for our 1 year old. My husband and I were actually able to spend some time alone together thanks to these services and it was so nice! Our 1 bedroom suite overlooking the ocean and the view was absolutely picturesque, as advertised. Unfortunately the ocean view was obstructed by caterpillar machines excavating the beach to build a new Garza Blanca building next door. We were moved from the first floor to the second floor which helped a little but the constant digging was very noisy and dusty. You can also hear the loud beeping and tumbling of rocks from the main pool area. For nearly $1k per night, not being warned or compensated for the nuisance was unsettling and put a damper on our otherwise wonderful trip. We loved most aspects of this hotel unfortunately can’t recommend staying here while the construction is going on.
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Apr 25, 2025
Amazing stay in Puerto Vallarta
This was our second visit to the Garza Blanca/Hotel Mousai property and it was just as amazing as we remembered it. Service here at the resort is top notch. The property and grounds are tucked away into a beautiful nature preserve. We want to extend our heartfelt gratitude to those who welcome us so graciously and took care of us! Specifically: Blanca Blue: Our incredible breakfast staff - Elaine, Mario, and Alexi Blanca Blue Bar: Thank you Diana, Richardo, Daniel, and Noe for all the fun and drinks! Dinner staff at Blanca Blue: Juventino, Ernesto Bocados Breakfast & Dinner: Gio, Javier, Ricardo, Ruben We look forward to coming back again soon!
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Apr 24, 2025
Luxury family vacation
Our week at Garza Blanca Preserve was amazing! We had a two bedroom, three bathroom suite with wrap-around patio on the 8th floor in building 5. From the gym, the views, the food and amazing service we’d definitely recommend it for a family vacation. Special kudos to our housekeeper Mariana Lima for taking care of us all week.
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Apr 23, 2025Worst Experience at a Hotel Ever
This is the shadiest and rudest hotel and staff I have ever encountered. The deluxe ocean front room I booked for our family of 4 three months in advance with 2 queen beds was not provided us. I attached a photo of our booking confirmation. We were instead given a basic room with just one bed. Something that is not even offered on their website. There was no apology, no refund or compensation offered. Instead they were incredibly rude and continually spewed lies. Karen and Nicole at the front desk were downright nasty and incompetent. Bonnie our “concierge” was also verbally abusive. I advise checking google reviews as well as this apparently is a consistent issue for them. Do not recommend in the slightest. Terrible. Nasty humans and business practice. The restaraunt and pool staff are kind and attentive thus far.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos per person per night ($1.89 USD depending on the exchange rate), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Rollaway beds are subject to availability upon arrival, if available, an additional charge of $50.00 per night applies. Rollaway beds are not permitted over a maximum occupancy.