Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

25567 reviews

• 

  Wow. Just Wow.

  What a wonderful and beautiful hotel. There is plenty to do and see given it's size and the options for food & drink plentiful. The buffet style breakfast/lunch/dinner provides an abundance of options and the booking of the themed restaurants was easy although we didn't get the preferred times we wanted but that was not an issue as we were on holiday and just adjusted our day! The Mexican restaurant was a personal favourite. We booked directly with the Spa and it was a highlight of our holiday. Doris and Margarita were fantastic, and we came out feeling 10 years younger! Our room was very nice and cleaned every day, with sheets changed every few days. The staff are friendly and attentative, especially poolside. Saying please and thank you get's their attention more than a $1 although it is good form to tip at the end of the day if the service is appreciated, especially in the heat! The option to receive drinks at your lounger, at the swim up bar or walk 30 metres was welcomed. The beach was very quiet due to the seaweed smell and there were some hardy souls determined to enjoy the alternative poolside but further up the beach it wasn't noticeable and sometimes we were the only couple there. We ventured to the beach after experiencing the before sunrise towels-on-loungers game. I naively thought this only happened in Europe! The 3 Pools offer different things and are cleaned every day, and the lazy river was never busy. We went on a few trips top break up the holiday and it was good to see a different side of Cancun/Mexico. It was a wonderful holiday in a wonderful hotel and I would recommend it hands down.

  Jul 09, 2025
• 

  Lovely!

  Amazing food and service & the margs are STRONG! Elizabeth was a great hostess! Tacos were incredible, lovely staff!!!

  Jul 07, 2025
• 

  Buffet restaurant

  Our family travels together frequently and we end up being a large group of 15. We ate at the main buffet for a birthday breakfast and David Baak Tun didn't disappoint. He was very attentive and very efficient. Excellent service.

  Jul 07, 2025
• 

  Not a 5 star and some issues, but enjoyed the break

  This hotel is certainly not what excellent and great reviews say, it is nearly a 5 star hotel, the staff work extremely hard in hot conditions however the service that some staff give is really poor, The food is really good but it is very difficult to get into the restaurants as the concierge struggle to accept times especially if you have kids, best off booking straight away at check in, The pools are really unclean and the surrounding pool areas where washed down once in 2 weeks The rooms are made up and tidied everyday but never fresh bedding which would be nice after a week at least. On the last night we had 3 leaks in our bathroom ceiling, which to be fair was fixed for us getting back to room. If you vape you can but these off the cartel guys at the beach, Unfortunately we had £80 stolen from our safe and another family had £500 stole from there safe when brought up with management it was a waste of time and the Tui rep doesn’t help at all because they are also Mexican, when brought up at concierge they asked us to report to management as it hadn’t been the 1st time at this area that money had been stolen from safe, There is no kids play areas at night time which would be handy I think for family’s and the kids entertainment is very poor, I might be mistaken but not once did I see a mini disco or kids entertainment, also if your child has been left at kids club during day, be prepared for a phone call after 30mins to come get your child, Plenty of wildlife around the resort which is pretty cool. There is a shop 2mins walk from hotel which is had the price of the shops in hotel and safe enough to walk too

  Jul 07, 2025
• 

  The service that we received from Roberto at the sports bar and Marcelino Baak Che from The Park made our holiday fab 🥰

  The rooms were spacious, modern and spotless. The bed was so comfy. The concierge guys at block 10 were fantastic. They were extremely helpful, polite and friendly. Always ready for a wee chat on the way past. They also got all the restaurants booked for the ones I asked for.

  Jul 06, 2025