Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

25939 reviews

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  Fantastic

  Loved show and food. Diego was the best!!!! Freddie was a very good waiter. Will return for sure. !!!!!!!!!!!!!!!!!!!!

  Sep 14, 2025
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  Awesome Dinner at Japanese Restaurant

  Diego was an awesome chef at the Japanese restaurant!! Really enjoyed our dinner plus he was very entertaining!! Fredy his associate was so very helpful too. Had a fantastic dinner!!

  Sep 14, 2025
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  Great food & show

  Diego our chef was absolutely wonderful. He put on a great show and cooked the food perfectly. Freddie our waiter was great. He kept our drinks full and was super friendly.

  Sep 14, 2025
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  Review after a 14 night stay

  Honest Review of Our 14-Night Stay We booked this hotel through TUI and, before arriving, had seen quite a few mixed reviews. We thought people may have just been picky, but after our own experience, we wanted to share an honest review. Negatives 1. Room Issue at Check-In After an 18-hour journey, we were the first to check in. Unfortunately, the king-size bed we had booked and paid for wasn’t available. After waiting 20+ minutes, we agreed to take a room with two double beds. However, these were actually two small doubles, which meant we had to sleep separately for the entire trip. 2. Restaurant & Member Priority Reservations for the Italian and Butcher restaurants were never available, yet when we walked past in the evenings, they were half empty. It became clear that “black wristband” members received priority. While we understand the importance of having a membership program, this holiday was not cheap, and it felt unfair to be excluded from experiences that were advertised when booking all-inclusive. Similarly, we were surprised that certain alcoholic drinks were reserved for premium members. For example, my partner was able to get an Absolut vodka and Sprite, but when I asked for Absolut Raspberry vodka, I was told it was for members only — despite both being the same brand and equivalent price point. 3. A La Carte Seafood Restaurant This was a disappointing experience and could be risky for anyone with allergies. Our waitress didn’t know what the “catch of the day” was, which was concerning. Our mains (chicken and mash, not what we ordered) arrived before our starters, and the service overall felt careless. Thankfully, we don’t have allergies, but if we did, we would not have trusted this restaurant. Positives The buffet and breakfast food were consistently good quality. Oshii Teppanyaki was fantastic and well worth booking. Rooms were clean, with good air conditioning, and the pools were well maintained. We had an amazing time booking Coco Bongo tickets through the poolside sellers, and a trip to Isla Mujeres with Tori, which was a highlight of our holiday. Overall While there were definitely some positives, the negatives — especially the room issue and lack of fairness around restaurant access and drinks — meant this hotel did not meet expectations for the price we paid. Overall experience: 6/10. We would not return

  Sep 14, 2025
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  Prana pool staff

  Hotel was great, food was good. The bar staff around the 'prana' pool were absolutely fantastic, Amilcur the bar man was excellent, always happy, polite and funny. Andres was the other bar man and he was also very friendly and they both knew what you usually drink and are always happy and polite. The 2 waitresses who came round the pool providing you with drinks (geni and giuselle) were also fantastic, always polite and always asking if you want a drink! 5 stars for all the staff mentioned, they all made the holiday alot more enjoyable.

  Sep 14, 2025