Zoetry Casa Del Mar Los Cabos - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1633 reviews

• 

  Not a 5 star experience

  Our stay at Zoëtry started off with a great first impression but after a 3 night stay, we concluded it was nowhere near a 5-star experience. Check-in upon arrival took far too long, 20 minutes or so, but the front desk staff were welcoming. However, we weren’t given much information about the property. There was no mention of where the gym or spa were located, and we only discovered the daily activities through the app we downloaded upon arrival. The lighting in the room was quite harsh, with very few soft or ambient lighting options. Upon arrival, there were no towels in the room, and after calling, it took about an hour for them to arrive. We also had issues with our room keys not working. Unfortunately, since we were locked out and the room was a 5–10 minute walk from the main lobby, we had no choice but to walk all the way back to get help. There was no way to contact the front desk otherwise. Our room was located in a separate building with a private pool that was marketed as more quiet and exclusive but it was just outdated and further from the main pool and restaurants. Our biggest complaint was meals. First, there were 2 hotels on site. We were told up front that on the 3rd night, the restaurant at the main building was reserved for a private event. Fine, no problem. So we decided night 1 we would eat at the beach restaurant, night 2 we would eat in the main restaurant, and night 3, back to the beach. Night 2 we went up to the main restaurant and found it was closed without prior notice. They were hosting "mexican night" with buffet style food. Night 3, given the one restaurant was closed, we headed back to the beach restaurant only to find that we were being served yet another buffet meal with the same rice, beans, meat and salad options. To stay at a "5 star" resort with 2 restaurants on site and be given buffet meals as the only options 2/3 nights is absolutely unacceptable, especially without prior notice or advance warning. The buffet food was not good and one of the meals was my birthday dinner, a total disappointment. Meal services were very slow, taking 45 minutes on average to get meals. Breakfast the morning we left to go to the airport was particularly frustrating - we were seated at 9:05 AM, placed our order at 9:15, and were still waiting on food by 9:55. We needed to leave the hotel by 10:15 and thought an hour and 10 minutes was plenty for breakfast but were mistaken. All that said, the staff throughout the resort were incredibly friendly and kind. The spa was a pleasant surprise, offering a complimentary service for Hyatt members, which we really appreciated. The property itself is beautiful, with a laid-back, relaxing vibe. However, there were a few disruptions. Pool games put on by the hotel were loud. On one occasion, there was staff shouting spanish trivia for two hours midday while we were trying to relax by the pool. There was also construction directly next to the pool which was incredibly noisy and created a less than tranquil atmosphere. Overall, Zoëtry has the potential to be a true five-star experience with some attention to detail, improved food experience, and service consistency. The setting is serene, and the staff are wonderful, but there’s room for improvement in organization and communication.

  Aug 24, 2025
• 

  Highly recommend

  We decided on Zoetry as a last minute pivot after hurricane Erin ruined our Bermuda plans. From the first moment we arrived the staff were so welcoming and attentive to every detail. The grounds were immaculate. We are not all inclusive people but Zoetry made me a convert. Amazing menus (pineapple / shrimp ceviche) and even better staff. Great spa options. Highly recommend

  Aug 22, 2025
• 

  My new favorite all-inclusive!

  If you are looking for calm, quiet, beautiful resort, this is it! The facilities are excellent, the food is great. What takes this place to a new level is the staff. Without exception, they are cheerful, helpful and enthusiastic. Even though it is low season, they are generously staffed with kind people who greet you with a smile. The rooms are immaculate and everything works… not always a given😃

  Aug 21, 2025
• 

  Beautiful Boutique Resort with Exceptional Staff

  Zoetry Casa del Mar Los Cabos is a very pretty and peaceful boutique resort. The photos of the beautiful decor, architecture, and landscaping don’t do it justice. The place is even more gorgeous in real life. The beach is not swimmable, but it did not matter to us because the crashing waves are stunning to watch. We really enjoyed our week there. We have been to many resorts, and the personal attention and genuine kindness of the staff at Zoetry CDM was the best we have experienced. The lovely ambience at Zoetry CDM is something we will not forget. We would like to thank all the wonderful people who helped to make our stay at Zoetry CDM so special. Thank you to Irma, Magali, and Estrella for the expresso coffees and our iced dirty chai teas at Coco’s Cafe every morning. Thank you to Oscar, Eduardo, and Xiomara for the frozen hibiscus margaritas and fish tacos at Reflections Bar every day. Thank you to our maids Itsel and Omar. Thank you to the live musicians who performed during the evenings at Saltwater Restaurant and at the wine and cheese party. The live music was very classy and elegant, and it really enhanced the experience for guests. The following people deserve special mention for outstanding service and making us feel extra special. Thank you to Arturo at the front desk for his kindness and consideration. Thank you to Andrei for keeping us entertained poolside and informed of all the activities throughout the day. A huge thank you is due to all the staff who looked after us at Saltwater Restaurant for breakfast and dinner every night. These people all provided a lovely dining experience for us. Thank you to Zacarias, Temo, Mary, Gerardo, Fidel, and Yesimiel for breakfast every morning. Thank you to Marcelo, Alan, Gerardo, Raymundo, and Valeria for dinner each night. I hope I have not missed any names because you all deserve our thanks for your graciousness and service with a smile. We hope to return one day. Until then, we will definitely recommend Zoetry Casa del Mar Los Cabos for those looking for a casually elegant boutique resort with exceptional service.

  Aug 19, 2025
• 

  Visit to Zoetry

  This experience far exceeded my expectations - the staff and grounds are excellent. I have stayed at many all-inclusive resort but this is now at the top of my list! Great job!

  Aug 18, 2025