El Dorado Royale, a Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17772 reviews

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  Exceptional Service & Unforgettable Stay at El Dorado Royale 🌴✨

  From the moment we arrived at El Dorado Royale, we felt welcomed, pampered, and cared for by the incredible staff who truly made our stay unforgettable. The resort itself is stunning, but what sets it apart is the team of amazing people who go above and beyond every day. I’d love to recognize a few standouts who made our vacation extra special: • Victor & Raphaela (Spa) – Their massages were nothing short of heavenly. They created such a relaxing experience that we left feeling completely rejuvenated. • Ramon (Beach Butler) – Always attentive with a big smile, Ramon made sure we had everything we needed for the perfect day by the water. • Jhonny (Butler) – Professional, kind, and always one step ahead of our needs. He truly elevated our experience. • Ruth (Concierge) – Incredibly helpful and friendly, Ruth made planning our suppers effortless and stress-free. • Julio (Fuentes Bar) – Julio’s energy, skill, and hospitality kept the atmosphere fun and the drinks flowing. • Ximena (Activities) – Her enthusiasm and warm personality made pickleball so much fun! • Edwardo (Activities) – Edwardo was an outstanding pickleball partner who made the game enjoyable for beginners and seasoned players alike. • Alberto (Candlelight Dinner) – Our romantic dinner was a dream, thanks to Alberto’s flawless service and attention to detail. • Country Music Performer at the burger grill Kick – Such a fun surprise! His music created a lively and memorable evening. • Rodo Trio – Their live performance was an absolute treat, adding a magical touch to the resort’s atmosphere. Every interaction we had at El Dorado Royale was filled with warmth, professionalism, and genuine hospitality. This resort doesn’t just offer beautiful surroundings and luxury, it offers a staff that makes you feel like family. We can’t wait to return and see these wonderful people again. If you’re considering a stay at El Dorado Royale, don’t hesitate, it’s everything you’d hope for and more.

  Sep 08, 2025
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  Great getaway!

  This was our second visit to this resort. We travel ALOT and have been to tons of adults only in Mexico. This resort is very nice but I don't think it's a 5 star resort. We booked the Premier room so we could experience the upgrades. However, the only upgrades that we saw from our last visit was fresh paint and new decor. The rest was identical. Not worth the upgrade cost in my opinion. The resort was at very low occupancy which was a little odd for us. When checking out, the bellman told us they only had 9 new arrivals for the entire day. Worst he's seen in his 20 years there. This causes a little concern. Here are the pro's and the cons.......................... Pros: 1.) Resort is beautiful 2.) Access to numerous resorts 3.) Restaurants were AMAZING and every meal was top notch 4.) Golf cart service was always on time and speedy, never left waiting 5.) Great resort for a morning walk 6.) Lots of pools to choose from 7.) Pool bartender was great 8.) AC was the best I've ever experienced across the entire resort 9.) They added a coffee shop down by the Casitas section. Coffee's, gelato and pastries. (also see con below) 10.) Music at the main pool was great. It played all day, we really enjoyed it. 11.) Plenty of bottle waters left in the room daily 12.) The price keeps bringing us back! Can't beat it. Cons: 1.) Pools were only cleaned one day while we were there. Probably the dirtiest pools I've seen at all the resorts we've been to. 2.) No pool servers at all (except the day the bartender was slow and came around) 3.) Coffee shop was not consistent with their hours. One day open at 7:45am, the next day not open until 9am. They should open earlier in the morning........after all, that's what coffee is for. 4.) Pool water in August gets VERY warm. Maybe a little too warm. They could use chillers for the warmer months. 5.) Breakfast buffet could use some work, not the best 6.) The entertainment team at the main pool was pretty much non existent. We don't rely on them but some people might. 7.) The health bar on the beach opens early but when we went at 10:30am, we were told they wouldn't open until 11am. 7.) In room refrigerator never got re-stocked our entire stay. Now don't get me wrong......all of these cons are do-able in my opinion. None are a deal breaker for us. I just wanted to put it all out there for those that it might be. We will be back for sure and actually are already booked for April :)

  Sep 02, 2025
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  Nope nope nope

  Has potential but understaffed employees, inconsistent service, and room service was comical. Don’t stay here. People liking it have very low standards…this place is a hole

  Sep 01, 2025
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  Going down hill fast

  Tonight the manager at Rincon lied to our face. We have asked for 4 days for a special meal. The manager came out and pretended no one had heard of this. Don't lie...its worse than telling thw truth.

  Aug 31, 2025
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  The people make this place feel like home.

  We went to EDR for 7 days late in August. It was a much needed break. Meals at the Italian, Santa Fe, Mexican and Jade were exceptional. We went twice to the Italian Restaurant. Jairo our waiter was awesome. We wish we had not gone to Fuentes and went a second time to Jade! Fuentes was a bit of a letdown(especially paying more for it! Beautiful grounds and flora. We enjoyed the day trip to Maroma and the snorkeling. The swimming trip to the cenote was fun. The fitness staff was awesome. I believe his name is Eduardo who went way out of his way. Do the bike ride early in your stay it’s helpful. We hung out on one of the beds right on the beach! We would love to go back again !

  Aug 29, 2025