El Dorado Royale, a Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

17731 reviews

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  Wedding Week Disappointment

  Disappointing Experience During Our Wedding Week My wife and I chose El Dorado Royale / Casitas Royale to host our wedding and honeymoon from May 14–23, 2025. We were excited to celebrate such a special moment at a resort known for its luxury and service. Unfortunately, our experience was marked by repeated issues that caused unnecessary stress for us and our guests. Candlelight Dinner Rescheduled Without Notice: A romantic candlelight dinner we had pre-arranged was rescheduled without informing us, disrupting one of our most anticipated honeymoon experiences. Room Safety and Quality Concerns: My brother and his fiancée discovered a large hole punched through their door. While they were eventually moved, the situation was alarming and unacceptable. My sister also had to change rooms due to a strong odor in her original suite. Injury Near the Pool Area: I stepped on a nail that was lodged in the grass near the pool. It was painful and could have seriously impacted our wedding day. The fact that such a hazard existed in a high-traffic area is deeply concerning and reflects poorly on the resort’s safety protocols. Food: 2/5 — The food was inconsistent, with some meals falling well below expectations, especially for a resort that markets itself as gourmet-inclusive. Shuttle Service: 1/5 — Our experience with the shuttle service was chaotic and poorly organized, especially when coordinating arrivals and departures for wedding guests. Good luck waiting 15-25 minutes per shuttle. Wedding Coordinator: 1/5 — Communication was minimal and disorganized. As a couple planning a destination wedding, we expected much more guidance and professionalism. Instead, we often felt like we were managing the details ourselves or family members assistance. Lack of Empathy from Management: After sharing these concerns, the resort’s response was cold and dismissive. We weren’t looking for handouts—just accountability. Instead, we were offered a spa voucher for a future stay we don’t plan to take. While there were some beautiful moments, the overall experience left us feeling disappointed and frustrated. I would not recommend this resort for a wedding or any other special event unless major changes are made.

  Jun 12, 2025
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  Horrbile

  attended a family wedding at this resort and was honestly shocked at how poorly things were handled. After spending a lot of money to travel and stay here, I expected basic hospitality — but that’s not what we got. Staff were often rude and dismissive, room service was nonexistent, and many of us had issues with AC not working or no hot water in our rooms. Even guests who made restaurant reservations in advance were turned away, which made meals frustrating and unpredictable. There were food service issues at multiple wedding events, which makes the host look bad, even if it isn't in their control. That kind of mistake is completely unacceptable. This resort may look beautiful, but the service was nowhere near the standard you'd expect from a wedding venue — especially one charging this much. It was really disappointing to see such a special occasion mishandled like this.

  Jun 09, 2025
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  WOULD NOT RECOMMEND FOR WEDDINGS!!

  We fell in love with this resort during our site visit in 2023. The natural beauty of the place, combined with what felt like warm hospitality and a supportive planning team, made it feel like a dream location for our wedding. But sadly, when the actual wedding weekend arrived, the experience didn’t live up to that first impression. To be fair, Elvia and Uriel — our onsite wedding coordinators — were incredible. They worked so hard and truly cared about making our events run smoothly. Our wedding celebrations turned out beautiful thanks to their effort and professionalism. Unfortunately, the rest of the resort experience was a major disappointment. Since our site visit, the resort had changed management, and the difference was stark. Many of our guests shared that staff were rude, room service went ignored, AC and hot water weren’t working in rooms, and restaurants weren’t honoring reservations or accommodating seating even when booked in advance. We also had food service issues at two of our wedding events, which caused delays and stress we didn’t expect. Worst of all, a guest with a nut allergy was told a food item was safe — and it wasn’t. They had an allergic reaction and had to be rushed to the hospital. That kind of carelessness is simply unacceptable. I would urge any future couples considering this venue to ask hard questions and proceed with caution. The location might still be beautiful, but beauty can’t make up for poor service and a lack of guest care.

  Jun 09, 2025
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  Great Place

  First time here and was delightfully surprised Great food and great drinks. Callout to Juan the bar tender at the pool bar behind the 5200 building. Great drinks and alot of humor. Highly recommend this place. We will definitely be back. Hopefully this year.

  Jun 08, 2025
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  Amazing vacation at the El Dorado resort

  Having a awesome time at the el dorado resort. What make it more funner is Isaac.. he made our vacation awesome we did the archery with him and the rifle class and had a blast .Thank you so much Isaac aka papasito. Staying at the Caritas is beautiful and the Kampia restaurant is probably the best one we enjoyed.

  Jun 06, 2025