Resort Details
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Child programs
- Concierge desk
- Dry cleaning
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand
- 24-hour front desk
- ATM/Cash machine
- Bell staff/porter
- Child programs
- Concierge desk
- Dry cleaning
- Elevators Not Available
- Exercise gym
- Free parking
- Gift/News stand
- Hairdresser/barber
- Multilingual staff
- Onsite laundry
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
6427 reviews
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Feb 12, 2026Just my review
( Just would like everyone going down to this resort know that the rooms closest to the lobby and buffet are terrible ,,we had water seeping in our room from air conditioning and there is mold in the bathrooms I mean a lot and the shower glass wasn’t ever cleaned had to do it myself , we had no hot water for about three days and when we had it it was just warm .one of our friends got sick with what we think was food poisoning ,he was so sick he was in bed for 31 hours and the last day I had bacon and got desperately sick…I mean so sick they asked me at the airport if I needed a doctor I said no I just want to go home… the food was terrible I really terrible,,,you even had to ask for bacon which I wish I didn’t .the rooms are run down and dirty..I shall never return there,,we were a group of six and shall never I mean never go to this place , I’ve been travelling down south for at least 17 years and even Cuba has never been this awful ..just be aware and read all reviews ..everything is decent was either for vip or members only couldn’t even get French fries or ice cream .there no place for children or seniors to go in swimming at the beach because the waves were so powerful..there are no chairs at the beach ,what little beach that was there.. I’m glad to be home
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Feb 10, 2026
Sub-standard room
We didn’t have water in our shower until Thursday (2/5). There was only a trickle of warm water coming out of the sink. There were no chairs or luggage racks in the room. We are two older ladies having to work out of our suitcases on the floor. There was a broken down cabinet there but there was no way we would put any of our clothes in it. They did give us white bath cloths but the towels (both hand &bath) which had once been white were a tattered dingy gray color. The telephone didn’t work. The sliding glass doors didn’t lock. Which did not make us feel very safe. There was a big crack in the glass at the shower. It was cold the first couple of nights and there was no heat. The employees were nice and very helpful. It could have been a nice vacation had the room not been so bad.
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Feb 09, 2026The resort is huge and difficult to get around, They do provide shuttles,
The rooms at the Tropical are in serious need of repair and upgrades, the bathrooms are super tiny Poor plumbing, Please be aware before you book.
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Feb 09, 2026Amazing Experience - Would go back !
Our trip to Puerto Plata instantly improved when we switched from Cofresi to El Tropical. From the moment we arrived, the difference was clear. The resort is beautiful, well maintained, and exceptionally clean. The beach is spotless, and the Blue Lagoon restaurant offers amazing food. The entertainment staff is outstanding — a special thank you to John and Ricardo, who truly made our stay more enjoyable. We encountered one minor issue in our room, and it was fixed immediately, which speaks volumes about their responsiveness and professionalism. The buffet offers themed dinners, so the food selection changes regularly and stays interesting. Our room was perfect and very clean, and it was obvious that El Tropical holds its maintenance and room service teams to high standards. Every minute at El Tropical was fun, relaxing, and stress‑free. We would absolutely return and highly recommend this resort to anyone visiting Puerto Plata.
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Feb 03, 2026
The Good, Bad, Ugly
Alot of stairs to get to ocean, and no chairs down their. Lack of sunshade in pool areas, staff always harassing to sell stuff, most staff at buffet were good, rooms aren't great we had black mold in our bathroom,if you don't tip you get crappy service. This is the worse resort I have ever been too. Pool in adults area was broken too and they never refill beer or pop in your fridge , I asked several times and nothing.The pictures are deceiving. Mexican restaurant was amazing food.
- Check In: 3:00 PM
- Check Out: 11:30 AM
- Minimum Check-In Age: 18
- General Policies:
Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedThis property accepts credit cards, debit cards, and cashSafety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kitThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property The guestrooms and property amenities at this property are not accessible to wheelchairs at this time.
Special Checkin Instructions: Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Due to scheduled maintenance, Lifestyle Beach will be closed from June 18-27, 2025. Guests booked in the Only USA Citizens room category must present valid proof of citizenship of the United States at check-in. The hotel reserves the right to charge a supplement of USD 100 per person, per night, if valid proof is not provided.
Know before you go: A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24. A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31. Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. No pets and no service animals are allowed at this property.
Optional Fees: Fee for in-room wireless internet: USD 25 per 24-hour period (rates may vary)Fee for wireless internet in public areas: USD 25 per 24-hour period (rates may vary) Early check-in is available for a fee (subject to availability)Late check-out is available for a fee (subject to availability)In-room safe fee: USD 3 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.