Majestic Mirage Punta Cana - All Suites - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

16957 reviews

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  Great service

  Jonathan give a great service. He provided our meal on time. Truly appreciate it and also he greeted us with such a great pleasure.

  Nov 09, 2026
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  Go somewhere else

  The hotel grounds were beautiful and generally well maintained, but unfortunately, the overall experience did not meet five-star standards. The biggest issue was the poor service and lack of basic availability. The main pool bar repeatedly ran out of alcohol, including Prosecco. Instead of restocking, staff simply said, “Sorry, we’re out.” Almost every night, the bars (the main bar in lobby ) had only half a bottle of Rémy Martin available. With four or five guests drinking, my husband and his friend were often limited to one or two glasses before being told it was gone. We checked several other bars, but they were also out. I complained about this, was told the issue had been fixed, and encountered the exact same problem the following day. This kept happening until we gave up- which is what they seem to want. The restaurants were also extremely disappointing. The Italian restaurant was poor, and we waited well over an hour for a table. At the French restaurant, I sent two meals back and eventually left to eat at the sushi restaurant. Unfortunately, the sushi restaurant had already run out of salads and did not restock them. At the French restaurant, I ordered tequila with seltzer water and lime, but 30 minutes later received what appeared to be cranberry juice and water with barely any tequila. The seafood restaurant was disappointing as well. If you prefer standard alcoholic drinks rather than watered-down or overly sweet beverages, this hotel may not be for you. If good food and reliable restaurant service are important to you, I would also recommend staying elsewhere. There were several additional service and maintenance issues. On our last day, the hotel ran out of towels at the pool and did not restock them for approximately three hours. Twice, we woke up without running water in our room, and the electricity went out once. One morning, the buffet had no working air conditioning. It was still not repaired by lunch, and the buffet and steakhouse were closed for dinner without any explanation or apology. The most disturbing incident occurred when I saw a cockroach run across my plate while I was serving myself at the buffet. I gave the plate to the staff, and three employees stood nearby laughing. That response was completely unacceptable. The departure experience was just as frustrating. The day before checkout, I asked the reception supervisor whether we could have a one- or two-hour late checkout because our flight was not until 7 p.m. He took my information and promised to respond by 8 a.m. the next morning. When I returned after 11 a.m. because no one had contacted me, he acted as though he did not remember me. I was eventually told no, even after speaking with the guest services assistant manager and explaining the problems we had experienced. I understand that the hotel may have been fully booked, but the staff showed very little willingness to help or provide reasonable customer service. Overall, the food was poor, drinks were frequently unavailable or poorly prepared, maintenance issues were not handled properly, and the staff’s attitude was disappointing. This hotel is not a five-star property in terms of service or quality. I stayed at the Hyatt a few years ago, and the difference was significant. If possible, I strongly recommend choosing the Hyatt instead.

  Nov 09, 2026
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  Majestic Mirage a beautiful stay

  Very nice, great service. Samuel Jackson, our Butler, was very attentive. Great guy!!! Lent the Pool Concierge was very friendly.

  Nov 09, 2026
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  Disappointed

  Id like to start with the fact I did lots of research on this resort. With the amount of positive reviews, we decided to try. I had such high expectations and couldn't wait to arrive! They were let down the minute we walked in our room! I will say the rooms are very nice, but the musty smell almost knocked me over. Having asthma, this was not what I needed! We were a total of three rooms, and they all smelled. We were given dehumidifiers, which didn't really help. In our room the fridge didn't work. In another room, the room key failed several times! Getting bath towels were a hit or miss, and we didn't get drinking water restocked regularly. The resort landscaping was beautiful, and the pools were nice! The beach was so, so. We didn't go in because the waves were too rough. That was especially disappointing, because we love the ocean. Two people in our party were given a hard time getting towels. The attendant made rude gestures several times for tips. Happened to two different people in our party. We are generous tippers, but did not care for this persons remarks! Dinning was a big hit or miss! The tappenyaki and the steak house were the best! The Italian was awful! Four out of six didn't eat our meals! Buffet was so so. Fruit was always past its ripeness. Cooking stations were good. The seaside was hit or miss. Sports bar, not so great! We didn't care that on certain days choice on where to eat was limited. Two people in our party ate bad food and were in bed for days sick! Beware, we think it might have been seafood! There also were lots of flies around the food. Id advise bug repellant. My husband legs got bitten up bad by mosquitoes! The rest of us didn't get bit. The resort had plenty of bars and the servers were very nice and friendly! Shout out to our butler Francesca! She treated us like family and was VERY helpful when we needed her! With all this said, we will not be returning!!!

  Nov 09, 2026
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  Another excellent experience at Majestic Mirage

  This was another excellent experience. My wife and I have visited this resort multiple times since it opened. On this visit we met new friends as well as got reacquainted with old friends who treated us as family. Some standouts- Elvis for excellent concierge service as well as being a good friend; Olga, Jenny. Noemi, Scarlett as welcoming hostesses regardless of the restaurant, Carlos Luis for attentiveness at the various meals, and Elena Alvarez and her management group. This entire group welcomed us, helped us, and made our 10 day stay pass too quickly. We are definitely returning, to catch up with these, our Mirage family.

  Nov 08, 2026