The Verandah Antigua - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5222 reviews

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  Fantastic holiday location

  We have just returned from a week's holiday at this wonderful resort. Our room was very spacious in a little twin bungalow close to the main pool. We had a lovely balcony with a sea view. It was cleaned every other day to a good standard. Our main impression of the hotel is the staff. Everyone is so friendly and most speak to you, even when passing. The duty managers are always visible and make a huge effort to find out how you are. Special mention goes to Patricia who always had a welcoming smile. The main pool is lovely and clean with plenty of shade. It was low season so there were days when we pretty much had it to ourselves. Leslieann and 'Devan from Heaven' made sure that activities ran on time. They were not at all pushy and you weren't nagged to participate. The bars were great and we had lovely cocktails each day. Leon and Andre were particularly attentive. The food was absolutely fantastic. We really loved the wide choice of food at breakfast. For lunch, we liked to eat at Sauls and Tales and were lucky enough to spot a hummingbird. The serving staff were outstanding. The grounds are vast and so beautifully maintained. You can visit the Pineapple resort with a day pass. We did this once but it wasn't to our liking and we didn't return as we preferred the peacefulness of the Verandah and felt that the pool was cleaner. The beaches are stunning with lots of shade and towels were plentiful. This was a fabulous holiday. We don't tend to go back to resorts but we would definitely recommend this one.

  Jun 08, 2025
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  A beautiful resort with excellent service

  The Verandah Resort and Spa is a beautiful, family friendly hideaway. There are 186 villas that feel like private cottages spread throughout 30 acres of tropics. Spacious rooms and beautiful views! It is an all-inclusive resort with good food, great drinks and excellent service!

  Jun 08, 2025
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  Highly agree with these recent reviews

  I was so excited for my upcoming stay ay the Verandah the week of 5/31 - 6/7/2025. On arrival I was offered a fruit punch, resort map and a green bag, No other information was provided, I have to say after 2 nights there I was confused on the high reviews people wrote. I decided to read the reviews the property was recently given, and I must say I. Highly agree with ,,, Dakota C., Chris L., and Kim B. My room , grounds, main pool was lovely. Food was basically the same everyday at the buffet. Drinks at bars were off brands and low quality. Guest services staff was not there twice I went by for information, I called from my cell phone several times and no answer. ADIO the entertainer was fabulous, as well as a few handful of staff Nicole restaurant and the hotel resort fees are NOT part of your all inclusive stay..

  Jun 08, 2025
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  VERANDAH RESORT - Heaven on Earth

  This was the most memorable holiday I have had to date. The complex was beautiful with comfortable rooms, a variety of activities and many places to grab a meal or snack. The only drawback for me was that whilst the food was great, there was not enough emphasis put on having good food choices for pescatarian, vegetarian and vegan eaters. I found it difficult to get a good breakfast or evening meal. Having said that, once I pointed this out to the Duty Manager Venessa, she ensured that there were more choices for me. Special shout out to Chef Khari, Chef Paul who went out of their way to provide me with food I could eat. I would also like to mention Rochelle who worked in the dining room, Vanessa the duty Manager who could not do enough to make our stay memorable. Adio the DJ, Rohan and Devon the dancers kept us dancing and singing till late in the night. Leon kept the drinks coming and would always make special drinks to your specification. Christel worked for guest services and ensured that we got whatever we asked for, including water coconuts grown on site. Shamar and Tristen who drove the buggies were always on hand to take us to whichever area of the complex we required driving to. They were cheerful and friendly and engaged us in humorous conversation. My family and I are forever grateful to the staff who made this holiday extremely special. I miss the vibes and would go back tomorrow if I could.

  Jun 07, 2025
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  Not a great experience for a first-time visit !

  I will start with the good parts following our 5 night visit all-inclusive visit to The Verandah, Antigua: Property is stunning, this includes the grounds, pools, beaches & rooms. We were in a superior ocean view suite, couldn’t fault anything on this front. However it is worth noting that the “Bus Stops” that are identified on the resort map are not there, they appear to have been made into ice-machine shelters. We even asked a few staff if they knew where the nearest stops were, and they didn’t ! Restaurants & Food: One evening we were advised that Sea Breeze (main buffet restaurant) was closed as they had moved the restaurant and it’s catering to “the beach party”. We were not advised that some of the restaurants closed on some days/evenings, as this was not explained at any part of the check-in process. This led to us having to try and grift a table at one of the speciality restaurants, which you are supposed to book in advance. Most of the food offerings were good, but just to advise that we didn’t try Nicole’s due to negative comments we had heard/read, advising that it was the same food served in other restaurants! It was hit and miss if you got offered drinks with your evening meals, this included trying to get a drink of water on a couple of occasions. Now to the really poor aspects of this resort: check-in was rushed, impersonal, not very warm nor welcoming. We were offered a drink on arrival, but were then told that the shuttle was waiting for us to take us to our room, there were two other people in the shuttle waiting to be transported to one of the restaurants, so we were conscious we didn’t want them to be delayed so this resulted in us having to leave the drink. Check-in took around 3-4 minutes and no information was given about the resort at all, which is poor given what is supposed to be the “front line welcome to a reputable hotel ! Guest Services - you are advised that they are staffed from 7am so you can book restaurants, excursions etc. On 2 of the 5 days we were there, Guest Services were not available with a clock displaying that they were out of office until 8:15am, which was then extended to 8:30am. Overall, we came away with the impression that the hotel was “staffing down” due to it being low season, and this was evidently impacting on the customer experience.

  May 29, 2025