Impression Isla Mujeres by Secrets - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1493 reviews

• 

  5 day retreat at Impressions Isla Mujeres

  Just returned from an amazing 5 day break at Impressions Isla Mujeres. While the weather was uncooperative (windy and chilly)) our experience did not disappoint. The welcome crew greeting us at the arrival dock was a scene straight out of The White Lotus. Our butlers Zelma and David are a seamless team who handled all of our requests promptly and made us feel like their only guests; from dinner reservations, to a special birthday recognition, even cigars personally picked up from a trusted source downtown. Our room was upgraded, the spa was beautiful, and the food and drinks were top notch. The Guest Experience Manager, Ritik visited with us after Zelma's discrete suggestion over a situation she felt needed addressing - he even pulled a cocktail napkin straight out of thin air when I dribbled a drink on my shirt while talking - he's like the David Copperfield of hospitality! Recommend renting a golf cart to explore the island - David was so helpful giving us tips and tricks about where to visit and how to manage the sales vendors downtown. Just an overall intimate, very personalized experience. We will be back in October.

  Feb 06, 2026
• 

  Management and process issues let down this beautiful property

  I evaluate hotels I have stayed in against others in the same tier. At this price point and star level, that includes brands such as Four Seasons, Auberge and Ritz-Carlton. While the resort is beautiful and the staff are, for the most part, wonderful, these strengths were undercut by multiple issues we encountered: There is no wine list in any restaurant unless you go outside AI. You are not told about this in advance. When we requested a wine list at the steakhouse restaurant, we were subject to an aggressive upsell by the Food and Beverage Manager/Sommelier. When we made it clear we were not paying extra, he announced it loudly and rudely, came back with a generic red wine and poured without further conversation- he had no interest in us beyond the potential upsell Ribeye steak in steakhouse restaurant was the toughest piece of beef I have ever eaten Food in sushi restaurant was mediocre Individual staff members were great however there is a lot of untrained wait staff at breakfast. These staff are uncomfortable and walking around without direction while I am trying to get someone’s attention for a coffee refill A friend had paid the hotel (a lot of money) to have a bottle of Moët champagne delivered to our room on my birthday. It was delivered 3 days later, just before we checked out. No apology from the hotel for this process screw up. Blackout blind in bedroom was malfunctioning and had holes in it. While maintenance men were in our bedroom frequently trying to fix it, it needed to be replaced. This did not happen. Balcony not cleaned during our stay. I know as my red nail varnish chipped off my nail on first day. It was still there, untouched, when we were departing. It was easily removed it swept or washed Steamer gave minor electrical shocks, it was replaced upon request. Replacement did not work. We gave up. Mirror in bedroom not cleaned during our stay - water had sprayed on first day from faulty steamer. Water marks untouched when we were checking out. Minibar only refilled upon request Balcony smaller than it appears in pictures and a heat trap - only usable if temperature is below 70. We stayed in Junior Suite King Ocean Front. Room 1407 Overall, these issues suggest a management approach that prioritises cost cutting at the expense of guest experience. Positives: Early check-in and late check out appreciated Catamaran did not sail on day we left. The hotel handled this very well, even having staff at point of ferry departure and also at ferry arrival point in Cancun Pools and beach area beautiful and well staffed Coffee shop had good quality cakes, ice-cream and chocolate Butler service worked well - guys were helpful and responsive

  Feb 05, 2026
• 

  A beautiful mini-moon despite the cold weather — exceptional hospitality

  We visited Impression Isla Mujeres during an unusually cold and windy period (high 60s), yet the property still delivered a memorable and refined experience, largely thanks to the breathtaking views and outstanding hospitality. We booked through Chase Travel as part of the Edit Hotel program, which added significant value to the stay. Benefits included a room upgrade, hydrotherapy session, floating breakfast, romantic dinner, sunset cruise, full in-room bar amenities, and a $200 property credit. The concierge team was knowledgeable and proactive in explaining these inclusions and ensuring we maximized their use. We stayed in the Signature Oceanfront Junior King Suite with hot tub. Located just below the rooftop deck, the room offered uninterrupted views of the vivid turquoise water—truly one of the highlights of the stay. Due to the weather, most water activities were canceled during our stay. However, the resort offered other indoor and non-water activities that still kept us entertained. I highly recommend visiting their spa, which is beautifully designed, serene, and intentionally private. For couples, it offers a quiet, elevated experience that feels both exclusive and thoughtfully curated. The food was decent overall but does have room for improvement, especially given the price point of the hotel. Nothing was terrible, but some dishes lacked refinement. It’s also worth noting that not all restaurants are open during the week if you’re visiting on weekdays. What truly made our stay special were our butlers, Alexander and Angel, who went above and beyond to accommodate us. We spent much of our stay with Alexander, and despite his long stretch of workdays, he never lost his smile and remained consistently attentive and kind. He truly exemplified what good hospitality looks like. Everyone on the property was warm and welcoming, but Alexander from the UNIK restaurant especially stood out with his great humor and exceptional hospitality. Many thanks to Ratik the Guest Service Manager for checking in and making sure our stay went smoothly and enjoyable. Overall, we are so happy we chose Impression Isla Mujeres for our mini-moon and would absolutely recommend it to couples looking for a romantic, intimate getaway with top-notch service.

  Feb 03, 2026
• 

  Relaxing Winter Vacation at Impression Isla Mujeres

  My family and I met up at the Impression Isla Mujeres resort for our holiday vacation and had a wonderful time. Isla Mujeres is off the cost of Cancun and the Impression resort is on the south side of the island near Punta Sur, away from the town center. So even though you have access to all the fun in the Mexican Caribbean, the resort location meant that we had a relaxing atmosphere to enjoy as well. The Caribbean waters and Punta Sur were beautiful, and the food exceeded my expectations. While I have been to several all inclusive resorts before, the service and the attentiveness of the staff really stood out for me here. I was surprised how easy the Hyatt Inclusive app made things. Once checked in, you could log in with your room-specific information and access things like room service and events directly. They also set you up with WhatsApp contact to your butler staff - Our butlers, Alexander and Angel, were attentive, friendly, and really helped us get the most out of our travel experience!

  Feb 03, 2026
• 

  Stands Above the Rest

  Impression Isla Mujeres stands above the rest. This is a small adults-only resort with picturesque, views, incomparable service, and exceptional food. There are several options for activities during the day as well as evening entertainment. Our favorite day was spent on the rooftop relaxing in the infinity pool. We will definitely return!

  Feb 02, 2026