Couples Sans Souci - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5352 reviews

• 

  Disappointed

  First time at this resort. Would not return. The room was a nice size however you have to have air conditioning on cold or the room floor gets wet and the bedding damp. We were 4 days with no hot water. The keys to our room stopped working twice each time contacted reception took over an hour to get new keys. One night really loud fireworks at 1 am waking us up so loud went on for nearly 15 minutes. The food is acceptable lunchtime is best at bar on beach. Good choice tasty food. Booked one restaurant went and booked in told table inside we wanted outside as smell in restaurant smelt so strong of fish told we had booked an inside table reception booked it as the app to book it ourself would not accept our log in. We weren’t offered inside or outside when booked with reception. We also booked the Asian restaurant for our last night the Thursday again with reception went to check in for our meal to be told it was booked for the Wednesday we asked reception for Thursday. The staff are very hit and miss some are lovely some have bad attitude. Most people we met go for the sunset beach it’s a nude beach on one side of the property the normal beach where one wore bathing suits was very quiet during the day. I heard it was fun at the nude beach but not our thing. Not told on Monday night can’t eat in the restaurant you don’t have to book as it’s closed for invitation only for returning guests. Told to go to Asian but as no table booked told to wait at bar till table available. Twice a week restaurants closed as buffet on the lawn. Buffet ok but not a lot of choice. The sea off the beach at hotel is thigh deep at all times and a bit slimey underfoot not really deep enough to swim in but water was warm. Which is more than can be said for the pool water freezing I know it was January but so cold. Last grumble our transfer to go to the airport was late picking us up being a Friday afternoon rush hour took over 2 hours to get to airport so had to rush at airport no fun at all

  Jan 28, 2026
• 

  Not as expected

  We have stayed here a couple of years ago and also another couples property previously so was looking forward to returning back. The resort is in a beautiful spot and very private perfect for a relaxing break. We were checked in very easily and great service, housekeeping was perfect and the room was always well serviced. Most of the staff are very friendly around the resort, some staff were found to be less friendly. Now for the negatives, unfortunately. The Bella vista restaurant serves lunch without reservations and requires reservations for evenings for asian food. The menu for lunch has not changed in two years, virtually every visit we made for lunch we were greeted with we don't have this or that available usually minimum three items. No pizza all the time we were there (12 nights) even though pizza was being served at palazzina restaurant 50 yards away. Service was very mediocre. Asian food was good the night we ate there, however, I got the wrong main delivered but ate it anyway as my wife would have eaten alone whilst the correct meal was cooked and delivered. Palazzina restaurant serves both lunch and dinner, you needed to be there early in the service to get fresh hot food and good service. Food was generally good but I would not say 5 star. Dinner was again good but not 5 star by any means, if you go for dinner after 20-30 service will be sporadic and some options not available even though the restaurant is officially open until 21-30. Breakfast was very repetitive. We booked the Casanova restaurant twice and requested an outside table the second time only to be told it was not available even though there was availability. Food and service was very good both times. We tried to book again but according to the app system no availability. The last time we visited there was a gala dinner weekly on the lawn, this time it seemed to happen more often meaning the palazzina and the Bella vista was closed so we had no option but to eat at the "gala" dinner buffet again!! The website states room service is 24 hours but its not it finishes at 22-00. Sunbeds not always available so the towel droppers were out in force in the mornings. Golf used to be free when we last visited and you paid $50 for the club rentals. Now golf is chargeable at $50 dollars and club rental now $75 so quite expensive for an average golf course. The website for Couples still states golf is included which is misleading. I questioned this and was basically told in no uncertain terms take it or leave it. Overall I enjoyed the holiday and the setting but felt that it was definitely no where near as polished as our first visit in all departments. Would I return again I would need to think about that?

  Jan 27, 2026
• 

  Stayed in room F107 - we were able to see a school of dolphins from our balcony, it was breathtaking experience.

  This was our 3rd stay at a Couples resort; we stayed at Couple Swept Away and Couples Tower Isle. Our room was in block F, located next door to the lobby (very convenient location). The room was super newly renovated and we had a partial ocean view. The resort is small and very intimate; plenty of palapas and daybeds at the beach and in the mineral pool. The walks at the resort are breathtaking, you feel as if you were in a tropical forest. The food is great, the main buffet (near the beach) is very small but had everything you need, food is always very fresh and staff constantly replenishes the chafing dishes (as suppose to larger resorts where food sits for hours in those dishes). Casanova was our favorite restaurant; we had best food at any all inclusive in the Caribbean - kudos to the chef and the staff. Please visit the Java Cafe near the lobby, the barista will make you the best hot or cold coffee you could ask for. My wife and I would like to thank very special people at the resort; big thank you to Kevonne and Chedine for making our stay fantastic one you are very special! We always loved Couples resorts but Sans Souci now has a special place in our hearts, we'll defiantly be back again.

  Jan 24, 2026
• 

  Great trip, but not 5 star

  We picked this resort because it seemed to have a low key boutique vibe and it did. We went as a couple to have a fun and relaxing vacation. Keep in mind they a major hurricane about 3 months ago and I kept that in mind. That being said we didn’t feel it lived up to 5 star hotel. We are not 5 star hotel people so we are fine with it. But I think if you advertise as 6 star and don’t up to it, you set yourself up for bad feed back. So for pros- we loved the grounds with beautiful views, beaches and jungles. We loved all the special nooks and crannies we found walking the grounds ( mineral grotto, gazebos, pond, hammocks, and lots of surprise spots to catch a great view. We loved the spa pool with its calm vibe and amazing view. We didn’t use the spa but the spa bungalows were amazing. We loved having pool floats on all the chairs to have a float in the pool or sea (we will steal this idea someday). We took advantage of the scuba class, snorkeling, paddle boards, kayaks, and sea bikes and they had other offerings as well ( another key reason we picked couples). The room was clean and mostly up to par with clean modern furnishings and bathroom. Some of the food was great and we loved having breakfast delivered as our wake up call. The majority of the employees were super friendly. We particularly appreciated the bartender at Balloon bar, Romario and the ladies at the Java cafe. We never had to fight or wait for a chair despite not being early birds. Our room was very convenient with a beautiful side view ( D block). Overall we just had a great time and achieved our goal of relaxing together. Now the cons- the drinks were not consistent in particular at the pool and beach bars. The liquor options were limited and often low quality. The shower was barely warmer than lukewarm 95% of the time. We tried to have this resolved, but we failed. In reality all we really needed was to be told that they could’ve fix the problem and it’s just not consistent. Then we’d at least stop asking about it and move on. The food was also very inconsistent. We had some great meals at each spot, but also some poor ones. Unlike a cruise we felt very awkward asking for something different or extra ( but they did accommodate with hesitancy). They were often out of items ( pizza, ice cream, mainly snacks). We were disappointed that we weren’t told ahead of time that the scuba dive would cost us $80 per person ) still a good deal but they advertise this as an included activity which was a huge reason we picked couples over all teh other AI options). And finally, once we got locked on our balcony and it took nearly an hour to get help even though we immediately notified the first employee we saw walk by. We had no idea if anyone would ever come- this really should have been a priority. Again, we didn’t let the cons ruin our trip, but we are pretty chill people. Overall it’s still a really good value for the price and we had a really great time. I’d go back ( but there’s too many other places to see). But I’d hesitate to recommend this to any of my very particular friends who like to travel at high end properties. I do think expectations could be managed better if they didn’t call this 5 star

  Jan 23, 2026
• 

  Disappointing Communications and Food, but Relaxing Stay

  WHO: - newlyweds WHAT: - honeymoon - when choosing our accommodations for our honeymoon, it came down to the vibe we were looking for; for sure we wanted an all-inclusive resort with good reviews and our top 2 choices were either Couples San Souci or Moon Palace; we opted for Couples San Souci due to it being an adults only resort vs. Moon Palace which is family friendly; we wanted to be more relaxed vs. the potential chaotic energy family friendly hotels may bring WHERE: - Ocho Rios WHEN: - Tuesday January 6th 2026 through Saturday January 10th 2026 EXPERIENCE (COMMUNICATIONS): - we booked our stay back in July 2025 for "hotel only" due to the "Advanced Purchase - 5% OFF" special - we knew that our hotel stay included shuttle transportation to/from the airport and resort - once our flights were booked we emailed the hotel our hotel stay confirmation number as well as our flight details (airline, flight # and time); as we got updates from the airline about flight changes, we proceeded to forward those changes to the hotel on July 17th 2025, August 28th 2025, and September 30th 2025 with no acknowledgement of those respective emails - on December 12th 2025 we emailed the hotel again, unsure of whether it was still standing/open after Hurricane Melissa hit Jamaica in October/November 2025; again, no response - due to the hotel not being responsive from the original email we were provided, we did proceed to call (no call back) and emailed again, but this time reached out to the Central Reservations Team Leader, Roxana Lipton who sent up an initial response on July 17th 2025 - once we specifically emailed Roxana's work email on December 21st 2025, is when we got a reply on December 22nd 2025 - during our stay, we did receive emails on updates for the Caribbean Festival on January 6th 2026 as well as for the Starlight Gala on January 9th 2026 - during our stay, we had to access the website to contact guest services or retrieve the property brochure EXPERIENCE (TRANSPORTATION): - once we touched down at the airport and went through customs, we informed some airport personnel we were going to Couples - we were then directed to the airport lounge where there was a private restroom and complimentary drinks (water, beer - Red Stripe specifically) and snacks before our shuttle was ready to take us and other Couples patrons to our respective resorts (there's 4 total in Jamaica - depending on which one you're going to, you're placed with others on the route to your respective resort) - our shuttle going to the resort was more like a van with AC that took a LONG time to be felt; we were given the option for a restroom stop for the approximate 2 hour car ride but after everyone's flights, we all collectively opted to power through (for those unfamiliar with the road; it's mainly a 1 or up to 2 lane max pathway the entire way) - upon check-in you're provided with hard copy paperwork like a map of the resort grounds, and a document indicating what time your check-out shuttle departs the resort - our shuttle ride going to the airport was more like a bus and the AC for that was definitely working; it was the only vehicle we were in for any transportation during our stay where the driver actually had a microphone and vehicle speakers for us to hear what he had to say EXPERIENCE (OUR STAY): - FYI this resort is embedded in the side of the hill/mountain; it isn't a collection of towers but rather a collection of smaller buildings that are separated by walking pathways and loads of stairs; make sure to have comfortable shoes! - you're given complimentary champagne and a wet towel upon check-in - each guest is provided with a reusable water bottle for their stay; throughout the resort there is either fruit infused water or refillable water stations and ice machines for you to fill your water bottles up - our room was in the Carnation building as we opted for the Ocean Suite room that had a balcony overlooking the ocean; the room itself was fine; ocean cottage vibes - what disappointed the both of us was the food - mainly unseasoned and felt like it was microwaved vs fresh off the stove/out the oven piping hot; the only decent food was the room service and from Bella Vista that we tried - what was frustrating is that for EVERY restaurant EXCEPT for Palazzina require dinner reservations; you have until a certain time each day to book your dinner reservations - on the property brochure BEACH GRILL, BELLA VISTA & SUNSET BEACH GRILL does NOT indicate that reservations are required, so when we showed up for dinner and were turned away (initially) due to NOT having reservations, it was both disheartening and annoying; they eventually gave us a table but that definitely needs to be updated on the property brochure since as it's currently written is misleading - the bar drinks were alright top; cruise vibes where it gets the job done but they don't have top shelf liquor - the most fun we had was definitely at Sunset Beach/pool area; be aware that Sunset Beach will HURT YOUR FEET if you try to go in the water - the Main Beach is on the smaller side, but very relaxing - mineral pool and mineral jacuzzi felt secluded and have stunning ocean views - we did go to the spa for a massage; FYI it will be in one of their gazebos overlooking the ocean; the ocean sounds are real vs. a recording like other spas - our interactions with the bartenders and housekeeping were overall positive - we usually book excursions prior to trips, but we decided to wait until we were onsite to book through the front lobby, which was great that it's available (for onsite or offsite excursions) - our favorite night entertainment was the singer with the guitar at the beach bonfire COSTS: - any additional costs incurred during our stay was charged to the card on file upon check-out (i.e. souvenirs from the onsite gift shops, photos, spa - massage and products)

  Jan 23, 2026